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CC&B for Telecommunications Industries
Customer care and billing (CC&B) solutions for telecommunications providers typically provide mediation; provisioning; retail rating and billing; reporting; financial systems; packages, discoun...
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Documents related to » post and telecommunications


TEC Industry Watch: Enterprise Software News for the Week of June 11, 2012
SOFTWARE SELECTIONSJeanswest selects Manhattan Associates Industry tags: Fashion/retail

post and telecommunications  TEC Analyst TEC Blog post (June 5, 2012): CAD-centric PLM, ERP-centric PLM, and Organic PLM: What’s Right for You? HighJump Software releases updated mobile presales application for direct store delivery (DSD) businesses Industry tags: Retail This release is good news for DSD suppliers looking to rationalize the hardware used by their sales force, as they will be able to install the HighJump solution on PC hardware such as laptops, tablets, or desktops. We can perhaps look forward to a possible Read More...
AT&T Has a Thing for Media
In February 2000, AT&T announced their ''Ecosystem'' which offers network infrastructure and hosting services. They’ve done it again, but this time focusing on

post and telecommunications  including studio, mobile and post-production services. Ecosystem for Media Co-marketing Program: AT&T is launching a co-marketing program for the Ecosystem for Media designed to ensure the success of businesses who are creating, managing or distributing digital media. The program will allow companies who purchase AT&T''s Intelligent Content Distribution services and who host in AT&T data centers to leverage the power of AT&T''s brand through multiple levels of co-marketing support. AT&T Ecosystem for Media Read More...
BigMachines: Getting Bigger and Better - Part I
I recently attended Gartner’s CRM Summit in Scottsdale, Arizona (US). During the conference, I bumped into several old acquaintances who are working for

post and telecommunications  2 of this blog post series will continue with recent events at BigMachines. Your views, comments, opinions, etc., about BigMachines and about the Q2O/CPG software category per se are welcome in the meantime. We would also be interested in hearing about your experiences with these software solutions (if you are an existing user) or your general interest in evaluating these solutions as prospective customers. BEGINLYX Read More...
Navigating Between Service Management Scylla & Charybdis - Part 3
Part 1 of this series analyzed the phenomenon of the service economy or the increasing importance of the service sector in industrialized economies. Especially

post and telecommunications  satisfaction. A future blog post series will explain the logic behind service chains’ planning and execution. In the meantime, please send us your comments, opinions, etc. We would certainly be interested in your experiences with this software category (if you are an existing user) or in your general interest to evaluate these solutions as prospective customers. Read More...
The Power of Knowledge -- Knowledge is Power (Part 3)
Part 1 of this blog series introduced the need for knowledge management (KM) software applications as part of a more comprehensive and strategic service

post and telecommunications  The Sourcing Innovation blog post offers some more useful details on SKM. Why Slow Customer Uptake, Then? With minimal personnel requirements, anticipated return on investment (ROI) in less than six months, and developed sets of tools and best practices being touted as additional possible benefits, we should expect companies to be harnessing KM solutions in droves, right? As a validation of the KM market, the combination of former Onyx and KNOVA has allowed Consona CRM  to combine service resolution Read More...
Application Software Outsourcing: Six Experiences to Consider When Choosing the Best Provider
When there is an outsourcing failure in the application software area, “poor partner performance” is a reason that frequently appears in the post-mortem report.

post and telecommunications  measurable. In this blog post, we’ll look at one single but very important aspect—experience. And to give you a better grip on matching partners’ experiences with your business needs, we’ve broken experience down into six main types. Service Sector Experience There are many different sectors (e.g., application development, application re-architecting and platform migration, system integration, application maintenance, application support, and so on) within the application software realm. A Read More...
Teradata and RainStor Join Forces for 2011
A recent post from Doug Henschen in InformationWeek detailed the newsworthy alliance of data warehousing vendor Teradata and online storage specialist RainStor,

post and telecommunications  for 2011 A recent post from Doug Henschen in InformationWeek detailed the newsworthy alliance of data warehousing vendor Teradata and online storage specialist RainStor , which highlights the importance that big data markets are acquiring. Big data is turning into giant data, and organizations that manage very large amounts of information are demanding that software vendors enable the management of increasing volumes of data. For this reason, Teradata and RainStor are joining forces to bring new Read More...
SaaSy Discussions (Part Ia)
Part I of this blog post introduced the common software deployment models and Consona CRM''s approach in that regard. To the end of enabling Total Customer

post and telecommunications  I of this blog post introduced the common software deployment models and Consona CRM ''s approach in that regard. To the end of enabling Total Customer Management (TCM) via an adaptive CRM offering, Consona CRM is built with a superior core infrastructure (customer data model, BPM, BI, SOA) and a holistic, best-of-breed product portfolio. Consona claims to be one of the market’s rare CRM offerings that is both operational and collaborative, with many years of a broad range of consulting, technical, and Read More...
Workforce Analytics - A Blend of Business Intelligence and Human Resources
In a previous blog post, I described how artificial intelligence (AI) can help human resources (HR) in the recruiting process. It is interesting to note that

post and telecommunications  In a future blog post I will describe what the main players in workforce analytics have to offer. In the meantime, I welcome your comments, and if you have any specific questions you would like to ask the vendors, please let me know. I will include the most interesting ones (with the answers), in my next blog post. Read More...
Soured on Expiration: The Value Proposition and Strategy for an Agile Enterprise Systems Vendor
Post-implementation agility should be the goal of most companies in their enterprise resource planning (ERP) selection. However, it is not so easy to dispel a

post and telecommunications  is addressing, see The Post-implementation Agility of Enterprise Systems: An Analysis and The Modelling Approach to Post-implementation Agility in Enterprise Systems . One of the most popular ways of accessing data within the Agresso system is by using the balance table, allowing user-defined views that can aggregate information by specific parameters, time periods, and company divisions across any modules within ABW (users can combine data from Agresso and non-Agresso sources). In broad terms, the Read More...
Inside Look at the Success of Cloud Field Service Provider ServiceMax-Part 2
In part 1 of this blog post series, we took a look at a major player in the field service management (FSM) market ServiceMax. In what follows is a recent

post and telecommunications  or has malfunctioned. This post could trigger an automatic dispatch before the customer has even realized there is a problem with the machine. Looking Ahead TEC: What are the evident remaining white spaces (functional gaps) in your broad suite and how do you plan to fill them (e.g., parts pricing, warranty management, assembly instructions, etc.)? SE: Our suite is end-to-end, and there really aren’t major white spaces to speak of. We obviously have a full roadmap to deepen our capabilities in areas we Read More...
Nothing Succeeds Like Success(Factors) - Part 2
Part 1 of this series introduced SuccessFactors, a public provider of software as a service (SaaS) talent management solutions. My post first analyzed the

post and telecommunications  note, Sherry Fox’  blog post provides an in-depth analysis of e-learning and available offerings .) The Recruiting Management module streamlines the process of identifying, screening, selecting, hiring, and on-boarding job applicants. SuccessFactors touts that this module delivers the best hires, given its integration with the suite, usage by HR departments and the business, and addition of social sourcing and hiring. The idea here is for hiring managers to be able to identify talent gaps and then Read More...
Are PLM and Global Sourcing Related? Duh, And How! (Part II)
Part I of this blog post analyzed the white paper entitled

post and telecommunications  issues. A future blog post will focus on Arena''s PLM value proposition. Until then, you are welcome to comment on your global sourcing challenges and experiences, as well as your PLM software deployments and use. Read More...
Depository Trust and Clearing Corporation (DTCC) Case Study
The Depository Trust & Clearing Corporation (DTCC) is the world’s largest financial services post-trade infrastructure organization, having cleared and settled

post and telecommunications  world’s largest financial services post-trade infrastructure organization, having cleared and settled more than $1.4 quadrillion (USD) worth of securities in 2005. In the highly competitive financial services industry, the secure processing of transactions is vital to DTCC''s success, which is why DTCC integrated security testing into the application development processes. Read More...
The Art, Science & Software Behind (Optimal) Retail Pricing - Part 4
Part 1 of this blog post series expanded on some of TEC’s earlier articles about companies’ need for better pricing management and optimization practices. This

post and telecommunications  1 of this blog post series  expanded on some of TEC ’s earlier articles about companies’ need for better pricing management and optimization practices. This series, which focuses on the complexity of  pricing  and  promotions  in  retailing , was  inspired by JDA Software ’s recent “edu-nouncement” on leading retailers consumer-centric pricing and promotions strategies  and  by Revionics’ recent (and still ongoing) educational series of Web-seminars. Part 2 of this series  analyzed s Read More...

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