X
Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
Get free sample report

Compare Software Solutions
Visit the TEC store to compare leading software solutions by funtionality, so that you can make accurate and informed software purchasing decisions.
Compare Now
 

 post and telecommunications

Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

CC&B for Telecommunications Industries

Customer care and billing (CC&B) solutions for telecommunications providers typically provide mediation; provisioning; retail rating and billing; reporting; financial systems; packages, discounts, and promotions characteristics; and billing for voice, data, content, and utility services.  

Evaluate Now

Documents related to » post and telecommunications

TEC Industry Watch: Enterprise Software News for the Week of June 11, 2012


SOFTWARE SELECTIONSJeanswest selects Manhattan Associates Industry tags: Fashion/retail "Manhattan Associates once again shows the strength of its SCALE platform; Jeanswest was in much need of a supply chain solution that could help them streamline logistics across and between three continents. Jeanswest will now be able to better manage its operations across its branded stores and distribution

post and telecommunications  TEC Analyst TEC Blog post (June 5, 2012): CAD-centric PLM, ERP-centric PLM, and Organic PLM: What’s Right for You? HighJump Software releases updated mobile presales application for direct store delivery (DSD) businesses Industry tags: Retail This release is good news for DSD suppliers looking to rationalize the hardware used by their sales force, as they will be able to install the HighJump solution on PC hardware such as laptops, tablets, or desktops. We can perhaps look forward to a possible Read More

AT&T Has a Thing for Media


In February 2000, AT&T announced their 'Ecosystem' which offers network infrastructure and hosting services. They’ve done it again, but this time focusing on the delivery of media. The AT&T 'Ecosystem For Media' is designed to be the industry’s premiere end-to-end digital media platform with the goal to serve 10 million simultaneous streaming media internet users.

post and telecommunications  including studio, mobile and post-production services. Ecosystem for Media Co-marketing Program: AT&T is launching a co-marketing program for the Ecosystem for Media designed to ensure the success of businesses who are creating, managing or distributing digital media. The program will allow companies who purchase AT&T''s Intelligent Content Distribution services and who host in AT&T data centers to leverage the power of AT&T''s brand through multiple levels of co-marketing support. AT&T Ecosystem for Media Read More

BigMachines: Getting Bigger and Better - Part I


I recently attended Gartner’s CRM Summit in Scottsdale, Arizona (US). During the conference, I bumped into several old acquaintances who are working for various customer relationship management (CRM) software vendors. One of the vendors that attended the conference was BigMachines, a provider of inventive software-as-a-service (SaaS) configure, price, and quote (CPQ)/quote

post and telecommunications  2 of this blog post series will continue with recent events at BigMachines. Your views, comments, opinions, etc., about BigMachines and about the Q2O/CPG software category per se are welcome in the meantime. We would also be interested in hearing about your experiences with these software solutions (if you are an existing user) or your general interest in evaluating these solutions as prospective customers. Read More

Navigating Between Service Management Scylla & Charybdis - Part 3


Part 1 of this series analyzed the phenomenon of the service economy or the increasing importance of the service sector in industrialized economies. Especially in a sluggish market, the service delivered after the initial sale of a product is what can truly differentiate competitors. The service opportunity is also there, since after-sale service is quite difficult to

post and telecommunications  satisfaction. A future blog post series will explain the logic behind service chains’ planning and execution. In the meantime, please send us your comments, opinions, etc. We would certainly be interested in your experiences with this software category (if you are an existing user) or in your general interest to evaluate these solutions as prospective customers. Read More

Is Oracle Becoming Invincible?


On June 20, Oracle Corporation, the leading provider of database and enterprise software applications, announced its fiscal 2000 results, claiming that it has passed SAP to become the world's largest applications software company.

post and telecommunications  Oracle will continue to post strong results and generate strong new sales, its competition will inevitably rebound and become reciprocally hostile. Oracle will not create many friends with its swashbuckling rhetoric, and SAP realizes that it needs to change. Its partnerships with Commerce One and Clarify are a confirmation of a significant shift in its strategy as it tries to reinvent itself from a large, inert European business applications software company to an Internet leader, ready to fiercely fight Read More

Second Generation IP Telephony


As much as 80 percent of day-to-day business activity is taken up by digitally-based messaging. Integrating telecommunications with your messaging environment is crucial. Second generation IPT leverages data networks, and increases productivity through voice application integration. It integrates directly with customer relationship management or enterprise resource planning systems, Lotus Notes, and Outlook, Word, and Excel, to digitally capture information for compliance and traceability.

post and telecommunications  Generation IP Telephony As much as 80 percent of day-to-day business activity is taken up by digitally-based messaging. Integrating telecommunications with your messaging environment is crucial. Second generation IPT leverages data networks, and increases productivity through voice application integration. It integrates directly with customer relationship management or enterprise resource planning systems, Lotus Notes, and Outlook, Word, and Excel, to digitally capture information for compliance and Read More

Case Study: Falcon Technologies, Inc.


Falcon Technologies, Inc. (FTI) is a leading distributor of data and telecommunications products. After several years, FTI realized its legacy accounting system could no longer manage the growing business, and that it needed an industry-specific solution. The new system, with a few customizations, has allowed FTI to improve its efficiencies and productivity, resulting in a growth rate of over 50 percent. Find out more.

post and telecommunications  Study: Falcon Technologies, Inc. Falcon Technologies, Inc. (FTI) is a leading distributor of data and telecommunications products. After several years, FTI realized its legacy accounting system could no longer manage the growing business, and that it needed an industry-specific solution. The new system, with a few customizations, has allowed FTI to improve its efficiencies and productivity, resulting in a growth rate of over 50 percent. Find out more. Read More

Enterprise Systems and Post-implementation Agility-No Longer an Oxymoron?


The need to support flexibility prior to installation of enterprise systems has largely been mastered by many vendors. But what is really more important is ongoing agility after the installation. Agresso seems to have raised the bar in this regard.

post and telecommunications  is addressing, see The Post-implementation Agility of Enterprise Systems: An Analysis and The Modelling Approach to Post-implementation Agility in Enterprise Systems . Agresso North America is a wholly owned subsidiary of Unit 4 Agresso , based in Sliedrecht (the Netherlands). Agresso''s North American offices are in Victoria, British Columbia (Canada); Dallas, Texas (US); and Los Angeles, California (US). In brief, the Unit 4 Agresso parent company has been an international producer of business software Read More

The Art, Science, and Software behind (Optimal) Retail Pricing - Part 2


Part 1 of this blog post series expanded on some of TEC’s earlier articles about companies’ need for better pricing management and optimization practices. This series, which focuses on the complexity of pricing and promotions in retailing, was inspired by JDA Software’s recent “edu-nouncement” on leading retailers' consumer-centric pricing and promotion strategies and Revionics

post and telecommunications  3 of this blog post series will analyze the other two building blocks of pricing optimization: promotions and markdowns. Then, the series will go into the next generation of pricing optimization. JDA refers to this next evolutionary step as Lifecycle Pricing , DemandTec calls it Consumer Demand Management (CDM) , and Revionics refers to it as Integrated Forecast . Your views, comments, opinions, etc., about any above-mentioned pricing solution and about the software category per se are welcome in the Read More

BT Selects HighJump WMS Software


BT Group, a large British telecommunications services provider, has selected HighJump’s flagship warehouse management system (WMS) software to support its global supply chain operations, across BT’s multiple lines of business and for selected external customers.

post and telecommunications  Selects HighJump WMS Software BT Group, a large British telecommunications services provider, has selected HighJump’s flagship warehouse management system (WMS) software to support its global supply chain operations, across BT’s multiple lines of business and for selected external customers. BT’s supply chain division manages the delivery, testing, and repair of equipment for millions of consumers, and provides tools and equipment to tens of thousands of engineers and businesses. Needless to say Read More

Microsoft's Open Source Licenses


This post is not an oxymoron. The Open Source Initiative recently approved two Microsoft licenses (the Microsoft Reciprocal License and the Microsoft Public License) as compliant with the open source definition. Why would Microsoft want to publish an open source license? The very idea of Microsoft participating in the open source community might sound odd. After all, hasn't Microsoft been one

post and telecommunications  Open Source Licenses This post is not an oxymoron . The Open Source Initiative recently approved two Microsoft licenses (the Microsoft Reciprocal License and the Microsoft Public License ) as compliant with the open source definition . Why would Microsoft want to publish an open source license? The very idea of Microsoft participating in the open source community might sound odd. After all, hasn''t Microsoft been one of the most vocal proprietary vendors against free and open source software ? Isn''t Read More

IP PBX for Service Oriented Architectures: Communications Web Services


The capacity for service-oriented architecture (SOA) to provide a framework for next-generation enterprise telecommunications services has become a reality through the maturing of Web services technology. Such communications services can now take their rightful place alongside collaborating business processes to allow enterprises to achieve a fully integrated SOA, an architecture that can grow with the business and grow with technology.

post and telecommunications  PBX for Service Oriented Architectures: Communications Web Services The capacity for service-oriented architecture (SOA) to provide a framework for next-generation enterprise telecommunications services has become a reality through the maturing of Web services technology. Such communications services can now take their rightful place alongside collaborating business processes to allow enterprises to achieve a fully integrated SOA, an architecture that can grow with the business and grow with technology. Read More

Amdocs


Marked by the Nortel years, Clarify is a customer relationship management (CRM) application for the telecommunications industry. Amdocs, by associating its own billing application to the ClarifyCRM application, has leveraged Clarify’s image to further service the telecom industry. The centerpiece of Amdocs’ offering is the ClarifyCRM Call Center solution bundled with its sales and marketing solution. Amdocs’ message demonstrates how a well-administered and customer-focused call center can evolve towards a profit center rather than a cost center. Amdocs positions itself as the leading provider of billing and CRM software applications for the communication industry.

post and telecommunications  Marked by the Nortel years, Clarify is a customer relationship management (CRM) application for the telecommunications industry. Amdocs, by associating its own billing application to the ClarifyCRM application, has leveraged Clarify’s image to further service the telecom industry. The centerpiece of Amdocs’ offering is the ClarifyCRM Call Center solution bundled with its sales and marketing solution. Amdocs’ message demonstrates how a well-administered and customer-focused call center can Read More

ERP Vendors, Are You Green Enough?


Disclaimer: The idea behind this post is strictly based on an assumption that has no scientific proof—and an approach that is very simplified. Thus, the results and conclusions should not be used for any serious purpose. Recently, as a member of the TEC Green Team, I went through over 20 enterprise resource planning (ERP) vendors to examine elements within their offerings that help companies

post and telecommunications  The idea behind this post is strictly based on an assumption that has no scientific proof—and an approach that is very simplified. Thus, the results and conclusions should not be used for any serious purpose. Recently, as a member of the TEC Green Team, I went through over 20 enterprise resource planning (ERP) vendors to examine elements within their offerings that help companies tackle environmental issues. During the research process, I got the impression that there seems to be a relationship between Read More

Can Enterprises Keep Their Spend on Their Radar (Screen)?


My recent post Why don’t Potential Benefits of Spend Analysis Come by Easily? described typical challenges of comprehensive spend management solutions. On one hand, there are difficulties associated with massive spend data acquisition and subsequent classification and enrichment, and on the other hand, with presentation and analysis when done using rigid business intelligence (BI) tools over

post and telecommunications  shortcomings. I concluded my post with hints of some solutions that leverage dynamic on-demand databases and easy-to-use Google -like analytic tools (dashboards) to overcome many of the challenges that previous generation  spend analysis  and  data classification  solutions fail to address. Enter Spend Radar Spend Radar is an up-and-coming software technology company based in Chicago, Illinois, US. With currently over 30 employees, Spend Radar focuses solely on conquering the challenges of spend analy Read More