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Field Service Management (FSM)
Field service management (FSM) software is a set of functionalities for organizations or departments within organizations that have as main focus the intallation, maintanance, reparing, and meter r...
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Documents related to » portal service


Case Study: VAI Improves Customer Service with Business Portal
Vormittag Associates, Inc. (VAI) provides enterprise resource planning software and associated services to clients in the manufacturing, wholesale, and retail

portal service  Customer Service with Business Portal Improve Customer Service is also known as : Improve Customer Service , Voice Customer , Customer Service Email , Customer Experience , Customer Care Solutions , Customer Service Training Programs , Business Solutions , Improve Customer Satisfaction , Customer Service Surveys , Customer Loyalty Training , CRM Software , Improving Customer Satisfaction . Overview The Challenge VAI needed to enhance customer service methods for higher levels of customer satisfaction; Read More...
Portal Plays Soothe Pain of Divorce
Yahoo tossed Inktomi’s shoes but left the door open for a ''just friends'' arrangement behind closed corporate doors. Meanwhile, Inktomi delivers behind the

portal service  in choosing a corporate portal provider. While developers and service providers strive to make it seem easy, putting up a corporate portal is thought and labor intensive. We agree that the portal needs to attract and keep corporate users, but believe that the main decision points in making a product decision should be the features that the portal will provide for bringing information to employees and the technology costs behind it. Read More...
Wireless Mobile Portal by MobileID
MobileID has produced a clean, easily navigable, user-friendly web site, which will allow users of all abilities to set up their MobileID personalized service

portal service  world''s first wireless mobile portal to provide access to e-mail and personalized Internet content to mobile phones and PDAs, launched their company and Internet site in January. Targeting the growing segment of mobile consumers and professionals, MobileID enables the wireless Internet by delivering truly personalized content and providing direct access to POP3 Email, straight from a user''s mobile phone or other wireless handheld device. Market Impact MobileID.com allows any user with a web enabled Read More...
Not Your Mother’s Portal
Radnet’s PortalworkX™ provides an elegant solution to a class of problems you knew you had, but thought you’d have to solve by hacking up other products that do

portal service  features of a corporate portal product it was designed to solve a different set of problems, and having customers recognize the importance of those problems will be crucial to the product''s success. Product Position The first well-known commercial tool built with collaboration in mind was Lotus Notes, so it''s not surprising that the founders of Radnet have their roots in Lotus Development Corporation. They split from Lotus in 1995, when it seemed that Lotus was ignoring the Internet, and created a Read More...
IFS To Be At Customers'' (Web) Service
IFS invested heavily in both product development and worldwide growth infrastructure for a few years, now with that infrastructure in place, the company’s

portal service  SCM functional extensions and portal technology. For instance, top line executive information systems (EIS) available to date indicates ~150 ''efficiency drivers''/key performance indicators (KPI''s) through its portals and collaborative processing, while there is also a smoother integration through IFS Connect and an ''e-learning'' initiative for the users. IFS, by splitting functionality across over 60 independent modules, and by having a five-tiered object-oriented logical product architecture, which Read More...
The Evolution of IT as a Service
Most IT service providers have always and continue to operate in a break/fix service environment. When a customer calls with an issue, the service provider

portal service  Evolution of IT as a Service Most IT service providers have always and continue to operate in a break/fix service environment. When a customer calls with an issue, the service provider drops everything to fix it. Under these circumstances, service providers have a difficult time forecasting monthly revenues and staffing needs, which has a huge impact on profitability. Add to this the intense competition, excessive customer turnover, low technician utilization rates, and shrinking margins that Read More...
IFS Field Service Management
IFS Service Management is recognized as a best-of-breed software application for companies managing a field service workforce. It includes everything service

portal service  Field Service Management IFS Service Management is recognized as a best-of-breed software application for companies managing a field service workforce. It includes everything service organizations of all sizes need to profitably serve customers and is available on-premise or in the cloud. Standard functionality covers the entire field service lifecycle from customer relationship management (CRM), scheduling, and mobile service, to contract pricing, warranty repair, and parts management. Available extens Read More...
The Evolution of Enterprise Resource Planning Includes Service Industries
Enterprise resource planning (ERP) vendors have extended their functionality to service vertical markets in the service industry. As a result, ERP for services

portal service  patient management, health care portals, and clinical or medical document management. Vendors such as SAP , Oracle, and Lawson offer solutions specific to health care. Public sector : Numerous ERP vendors are offering industry-specific functionality in property management, asset management, utility or building management, and citizen relationship management. The government vertical market has attracted major ERP vendors such as SAP and Oracle, as well as smaller vendors like Hansen , Unit 4 Agresso, and Read More...
Transform Your Service Organization into a Performance-driven Leader
Performance management is key in service optimization. Without the ability to measure the business value of your actions, you are essentially driving blind, not

portal service  Your Service Organization into a Performance-driven Leader Performance management is key in service optimization. Without the ability to measure the business value of your actions, you are essentially driving blind, not knowing whether your decisions are taking you in the right direction. Measurement, however, is only as useful as your ability to translate it into action. See how to enact change throughout your organization via the agility of your solution and the processes to tie everything toget Read More...
Self Service Business Intelligence
Self service BI is technology that provides non-technical individuals who need data with the ability to gather and display meaningful information. The technical

portal service  Service Business Intelligence Self service BI is technology that provides non-technical individuals who need data with the ability to gather and display meaningful information. The technical and business complexities of identifying data sources, transforming and integrating data sets, enhancing data quality, and providing a data repository are necessarily addressed before a self service BI application is made available. Read this white paper to learn more about how the technical framework and Read More...
IFS Field Service Management Certification Report
IFS Field Service Management is now TEC Certified for online evaluation of field service management (FSM) solutions in the Customer Relationship Management (CRM

portal service  Field Service Management Certification Report IFS Field Service Management is now TEC Certified for online evaluation of field service management (FSM) solutions in the Customer Relationship Management (CRM) and Enterprise Research Planning (ERP) Evaluation Centers. The IFS Field Service Management solution intertwines service management, dynamic scheduling, and mobile capabilities. It is an ideal fit for organizations that require a combination of service jobs such as installation, quick break-fix Read More...
Market Landscape Report: Field Service Management
If you have a mobile, customer-facing workforce, you need field service management (FSM) software. An FSM solution provides essential functionality—from

portal service  Landscape Report: Field Service Management If you have a mobile, customer-facing workforce, you need field service management (FSM) software. An FSM solution provides essential functionality—from planning and scheduling to work order management, to customer engagement—that’s missing from most ERP and CRM systems. Get a comprehensive overview of the FSM space, and learn about key functionality, major vendors, and the latest market trends in this market landscape report. Read More...
The Executive Buying Guide to Employee Self-service
Employee self-service (ESS) is an online technology that automates workflow, and allows both employees and managers to view and update human resources (HR) and

portal service  serve as a central portal for communicating company documents and announcements. ESS disperses routine tasks back to the level of origination--employees and their managers. Read More...
Generating Revenue from Service
A CRM solution, to be successful, has to support cross-business processes and a number of operations within the business, from Marketing to Service, including

portal service  Revenue from Service Introduction Service, generating revenue is a concept not normally considered. The normal assumption is that service, at best, can become more efficient and thereby save money and reduce costs. Applying the real concept of Customer Relationship Management (CRM) allows the possibility of a profitable service organization as not only feasible but expected. CRM is designed to provide a single view of the business, in other words the customer doesn''t identify one person, or Read More...
Using Service Management Software to Enhance the Customer Experience
These days, high quality is a customer expectation; product features and related service become competitive differentiators. So how can service management

portal service  Service Management Software to Enhance the Customer Experience These days, high quality is a customer expectation; product features and related service become competitive differentiators. So how can service management software for field service and for depot repair be leveraged to drive up customer satisfaction levels, increase sales of service offerings, and thereby drive revenue and margin? Read this whitepaper to learn more, with a special emphasis on some of the new and emerging technologies that Read More...

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