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Field Service Management (FSM) RFI/RFP Template
Customer Engagement Management, Contract and Warranty Management, Work Order Management, Inventory, Logistics, and Parts Planning, Workforce Forecasting and Planning, Scheduling and Routing, In...
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Field Service Management (FSM)
Field service management (FSM) software is a set of functionalities for organizations or departments within organizations that have as main focus the intallation, maintanance, reparing, and meter r...
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Case Study: VAI Improves Customer Service with Business Portal
Vormittag Associates, Inc. (VAI) provides enterprise resource planning software and associated services to clients in the manufacturing, wholesale, and retail
Customer Service with Business Portal Improve Customer Service is also known as : Improve Customer Service , Voice Customer , Customer Service Email , Customer Experience , Customer Care Solutions , Customer Service Training Programs , Business Solutions , Improve Customer Satisfaction , Customer Service Surveys , Customer Loyalty Training , CRM Software , Improving Customer Satisfaction . Overview The Challenge VAI needed to enhance customer service methods for higher levels of customer satisfaction;
Not Your Mother’s Portal
Radnet’s PortalworkX™ provides an elegant solution to a class of problems you knew you had, but thought you’d have to solve by hacking up other products that do
features of a corporate portal product it was designed to solve a different set of problems, and having customers recognize the importance of those problems will be crucial to the product''s success. Product Position The first well-known commercial tool built with collaboration in mind was Lotus Notes, so it''s not surprising that the founders of Radnet have their roots in Lotus Development Corporation. They split from Lotus in 1995, when it seemed that Lotus was ignoring the Internet, and created a
Portal Plays Soothe Pain of Divorce
Yahoo tossed Inktomi’s shoes but left the door open for a ''just friends'' arrangement behind closed corporate doors. Meanwhile, Inktomi delivers behind the
in choosing a corporate portal provider. While developers and service providers strive to make it seem easy, putting up a corporate portal is thought and labor intensive. We agree that the portal needs to attract and keep corporate users, but believe that the main decision points in making a product decision should be the features that the portal will provide for bringing information to employees and the technology costs behind it.
IFS To Be At Customers'' (Web) Service
IFS invested heavily in both product development and worldwide growth infrastructure for a few years, now with that infrastructure in place, the company’s
SCM functional extensions and portal technology. For instance, top line executive information systems (EIS) available to date indicates ~150 ''efficiency drivers''/key performance indicators (KPI''s) through its portals and collaborative processing, while there is also a smoother integration through IFS Connect and an ''e-learning'' initiative for the users. IFS, by splitting functionality across over 60 independent modules, and by having a five-tiered object-oriented logical product architecture, which
Employee and Manager Self-Service: A Virtual Chameleon in the Workplace
In order for employee self-service (ESS) and manager self-service (MSS) technology to be effective, it must serve multiple purposes for multiple business units
Machine Manager Self Service Portal | Identity Manager Self Service | ESS Employee Self Service | ESS Employee Benefits Self Service | ESS Employee Manager Self Service | ESS Employee Self Service Benefits | ESS Employee Self Service Center | ESS Employee Self Service Home Page | ESS Employee Self Service Link | ESS Employee Self Service Login | ESS Employee Self Service Module | ESS Employee Self Service New | ESS Employee Self Service Online | ESS Employee Self Service Page | ESS Employee Self Service
Understanding Reverse Logistics in Field Service Management
This white paper defines reverse logistics as it relates to aftermarket service, describes how it differs from forward logistics, and then discusses the
Reverse Logistics in Field Service Management This white paper defines reverse logistics as it relates to aftermarket service, describes how it differs from forward logistics, and then discusses the difficulties inherent in selecting and using enterprise software to facilitate reverse logistics and repair processes including warranty repair, original equipment manufacturer (OEM) repair and handling return material authorizations (RMAs) from distributors. Download the paper.
Service Performance Insight
Service Performance Insight (SPI Research) provides research, consulting, training, and business planning to professional service organizations (PSOs).
Performance Insight Service Performance Insight (SPI Research) provides research, consulting, training, and business planning to professional service organizations (PSOs).
DSL Ltd. Selects IFS for Service Management
DSL Ltd., a Canadian commercial food service and restaurant equipment distributor and service provider has chosen IFS Field Service Management and IFS Mobile
warranties, and a collaborative portal. Headquartered in Alberta, Canada, DSL sells and services commercial food service equipment from leading manufacturers, such as Taylor, Henny Penny and Flavor Burst. With four offices in Western Canada and 65 service technicians in 22 locations, DSL has lately almost doubled its number of service technicians and thus needed a comprehensive and scalable field service management (FSM) solution that could help with service scheduling and inventory management.
6 Secrets to Simplify Field Service
Field service can be complex: scheduling technicians, inventory and repair, service contracts, work order management, and more. There are a lot of moving parts
Secrets to Simplify Field Service Field service can be complex: scheduling technicians, inventory and repair, service contracts, work order management, and more. There are a lot of moving parts—literally! It’s time to simplify. This white paper outlines six secrets that will help streamline your ﬁeld service organization, delight your customers, and increase your proﬁt margin. Download the white paper and see how ServiceMax can help you get these benefits.
Moving to Self-Service Business Intelligence
Learn how in the Forrester report Why and How Enterprises are Moving to Self-service Business Intelligence.
moving self service business intelligence,moving,self,service,business,intelligence,self service business intelligence,moving service business intelligence,moving self business intelligence,moving self service intelligence,moving self service business.
Generating Revenue from Service
A CRM solution, to be successful, has to support cross-business processes and a number of operations within the business, from Marketing to Service, including
Revenue from Service Introduction Service, generating revenue is a concept not normally considered. The normal assumption is that service, at best, can become more efficient and thereby save money and reduce costs. Applying the real concept of Customer Relationship Management (CRM) allows the possibility of a profitable service organization as not only feasible but expected. CRM is designed to provide a single view of the business, in other words the customer doesn''t identify one person, or
The Evolution of IT as a Service
Most IT service providers have always and continue to operate in a break/fix service environment. When a customer calls with an issue, the service provider
Evolution of IT as a Service Most IT service providers have always and continue to operate in a break/fix service environment. When a customer calls with an issue, the service provider drops everything to fix it. Under these circumstances, service providers have a difficult time forecasting monthly revenues and staffing needs, which has a huge impact on profitability. Add to this the intense competition, excessive customer turnover, low technician utilization rates, and shrinking margins that
Service Level Agreements for Manufacturers and Software Vendors in the Supply Chain
Supply chains are very complex, as is discrete manufacturing and the software that addresses its needs. To ease the complexities, service level agreements are
Level Agreements for Manufacturers and Software Vendors in the Supply Chain Originally Published - April 21, 2008 Globalization and lean manufacturing are realities for today''s manufacturers. As the manufacturing network increases and extends across borders, so do the complexities of moving components and tracking these goods, as well as difficulties in delivering the products on time, both to manufacturers and to final customers. This new reality of manufacturing is now facilitated through supply
Service Differentiation: Your 3-Step Plan
Your service organization has a unique way to differentiate itself from your competition. This white paper discusses service differentiation: doing more with
Differentiation: Your 3-Step Plan Your service organization has a unique way to differentiate itself from your competition. This white paper discusses service differentiation: doing more with less, providing service more effectively, and focusing on your unique business processes to outperform your competition. Using this information, you can bring about change and continuous improvement, and differentiate your service from your competition. Read more and find out how.
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