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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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Compare Software Solutions
Visit the TEC store to compare leading software solutions by funtionality, so that you can make accurate and informed software purchasing decisions.
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 pop managed service solution


Ensuring E-mail Security: The Benefits of Using a Perimeter-based Managed Service
There are hundreds of anti-spam and anti-virus products designed to defend against unwanted e-mail. These solutions can take the form of software, appliances

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Field Service Management (FSM)

Field service management (FSM) software is a set of functionalities for organizations or departments within organizations that have as main focus the intallation, maintanance, reparing, and meter reading for industries relying heaviling on equipment. FSM workers require functionality for customer engagement management, service and asset management as well as workforce management. Since most activities in FSM take place outside of the office, mobility is a big component of the a FSM software solutions. Typically, FSM software is not used as a stand-alone solution, as it needs to integrate with Financials, ERP, CRM and EAM to ensure accurate data exchange. Even if its main purpose is to maintain and repair equipment, it can also be used to gather customer satisfaction and equipment performance feedback. To allocate human resources efficiently, workforce management is an integral part of an FSM system. 

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Server Appliances - "Caching" In on Internet's Growth


"Server Appliances" are a relatively new, fast-growing segment within the Server market. These systems are designed to perform one or two functions very well, without the overhead of a general-purpose server.

pop managed service solution  companies and Mom and Pop shops that can't afford large computing expenditures. Further, larger companies and e-Commerce sites are now discovering the benefits of appliances and caching. In short, these servers are finding homes in companies, large and small, wishing to speed application and solution deployment. The tremendous growth in this market segment is closely tied to the growth of the Internet, and the associated need for increased performance and throughput. In addition to Internet-related Read More

ACCPAC -- Being Much More Than Meets The Eye Part Two: Announcements Continued


ACCPAC continues to expand its products footprint and operations worldwide.

pop managed service solution  also been streamlined with pop-up calendars and drop-down lists. In addition, users can now easily produce reports in HTML format for viewing over the Internet. New General Journal enhancements, as users can now track tax details through the General Journal module. They can also store additional transaction detail and view additional comment fields in each journal entry. New Payroll enhancements, as small business owners can now define extra payroll hourly rate fields and they can also automatically view Read More

The Magic Behind Planning and Executing (Optimal) Service Supply Chains - Part 2


Part 1 of this series established that service supply chains have many planning levels and time horizons, which can be roughly divided into the following: the immediate period around the day of service, and forecasting and planning for the day of service. My post then expanded on the various approaches to tame the challenges on the actual day of service. The most advanced

pop managed service solution  new emergency jobs will pop up, some jobs may take more (or less) time than expected, some resources may call in sick, and many more issues can happen that affect the schedule and how the service business performs that day. Service execution optimization is not just about improving decision-making on the fly, but is also about producing  operational effectiveness  by reducing unneeded paperwork and repeated voice communications between the dispatch team, resources, and customers, and reducing the Read More

Intuitive Manufacturing Systems Shows Maturity in Adolescent Age Part Three: Market Impact Continued


By deliberately steering clear of too ambitious expansionist policies that have hindered so many smaller software companies in the past, and by focusing on a handful of core markets, Intuitive has managed to keep itself on healthy track.

pop managed service solution  provides notification through e-mail, pop-up message boxes, electronic paging systems, or a combination of methods. The idea is to supplant trading phone calls and spending endless time and effort to track down information by proactively and automatically informing employees, vendors, and customers of pre-determined events with customized alert messages. However, this is not as advanced as Exact's e-Synergy and Exact Event Manager products that feature closed-loop business activity monitoring (BAM) Read More

Service Partners


Service Partners is a business consulting company with more than 20 years of experience in enterprise resource planning (ERP), customer relationship management (CRM), and supply chain management (SCM) implementation projects.

pop managed service solution  ERP, CRM, SCM, business consulting Read More

Delivering Superior Customer Service through Multiple Channels


Find out In the Aberdeen executive survey report, Multi-Channel Service Delivery.

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Understanding Reverse Logistics in Field Service Management


This white paper defines reverse logistics as it relates to aftermarket service, describes how it differs from forward logistics, and then discusses the difficulties inherent in selecting and using enterprise software to facilitate reverse logistics and repair processes including warranty repair, original equipment manufacturer (OEM) repair and handling return material authorizations (RMAs) from distributors. Download the paper.

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Decisions, Decisions: Key Issues to Consider in Selecting a Field Service Management Solution


Every company offering field service management and automation solutions will impress you with a long checklist of features: schedule boards, dispatching and routing, work order management, automatic billing, and more. How do you compare products and find the differences that should determine your choice? Download this white paper and read up on some of the key issues to explore as you compare products and providers.

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The Evolution of IT as a Service


Most IT service providers have always and continue to operate in a break/fix service environment. When a customer calls with an issue, the service provider drops everything to fix it. Under these circumstances, service providers have a difficult time forecasting monthly revenues and staffing needs, which has a huge impact on profitability. Add to this the intense competition, excessive customer turnover, low technician utilization rates, and shrinking margins that characterize today‟s market, and the result is IT service providers anxious to find a new way of delivering their services. Learn about innovative IT-as-a-Service initiatives that are defining the new IT value chain of the future.

pop managed service solution   Read More

Web Self-Service


This white paper introduces customer self-service and how using Surado Web Self-Service can increase customer satisfaction, reduce costs, and increase return on investments (ROI). The key is to understand your customer, your products and services, and the tools available to deliver service to maximize customer satisfaction and reduce customer service costs. This paper will discuss the various self-service options available, how to utilize best practices, delivery technology and how customer self-service is tied to the "big picture" of customer relationship management (CRM).

pop managed service solution  web,information,benefits,Surado,customer,service Read More

Optimal Service-parts Management


Today’s service-parts organizations, such as those in the aerospace and defense, automotive, agricultural, heavy equipment, and industrial machinery industries, are pursuing the service- and spare-parts market for revenue and profit growth. Increasing customer demands and a dynamic marketplace are forcing these organizations to operate at new levels of flexibility and responsiveness, to address customer requirements and attain targeted profit margins.

pop managed service solution   Read More

The Total Managed Service Provider (MSP)


Comprehensive management and protection of information can be achieved only when both data centers and end points are controlled by managed service providers (MSPs). MSPs must change their thinking and embrace end point management, ensuring IT availability, data security, and business continuity. See how MSPs with the right tools and services are well positioned to strengthen customer relationships and grow market share.

pop managed service solution  Total Managed Service Provider (MSP) Comprehensive management and protection of information can be achieved only when both data centers and end points are controlled by managed service providers (MSPs). MSPs must change their thinking and embrace end point management, ensuring IT availability, data security, and business continuity. See how MSPs with the right tools and services are well positioned to strengthen customer relationships and grow market share. Read More

Customer Focused Self-service: Building the Balanced Business Case


Countless customers are engaging in self-service, in the process helping companies save millions by deflecting service interactions to cheaper channels. At many organizations, just the cost savings make the investment in self-service worthwhile. But the self-service business case isn’t built on cost savings alone. There’s a bigger, more customer-focused picture to consider, where the customer experience plays the key role.

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10 Strategies for Getting the Right ERP and Accounting Solution


That's where the white paper 10 strategies for getting the right ERP and accounting solution comes in.

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