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Documents related to » pictures for event resolution nsm


Sage’s New Year s Resolution: Make 2013 The Year of the Customer » The TEC Blog
Sage’s New Year s Resolution: Make 2013 The Year of the Customer » The TEC Blog TEC Blog     TEC Home     About TEC     Contact Us     About the Bloggers     Follow TEC on Twitter    RSS   Discussing Enterprise Software and Selection --> Fast, Accurate Software Evaluations TEC helps enterprises evaluate and select software solutions that meet their exacting needs by empowering purchasers with the tools, research, and expertise to make an ideal decision. Your software selection starts

PICTURES FOR EVENT RESOLUTION NSM: Accounting, customer experience, ERP, joe langner, Sage, sage businesscare, sage north america, smb, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
15-02-2013

Bolstering the Call Center with Service Resolution Management Processes
Integrated customer relationship management and call center solutions (sometimes referred to as service resolution management) have, despite initial glitches, reportedly helped some service companies realize remarkable returns on investment in addition to improved customer satisfaction rates.

PICTURES FOR EVENT RESOLUTION NSM: Bolstering the Call Center with Service Resolution Management Processes Bolstering the Call Center with Service Resolution Management Processes P.J. Jakovljevic - September 4, 2009 Read Comments Originally Posted - December 14, 2007 To accommodate increasing customer demand for company and product information and for quick issue resolution, companies are now considering the benefits of online self-service systems. Knowledge management (KM) software is the key to such systems, as well as to integrating
9/4/2009

Zero Contact Resolution: How to Keep Customers and Build Great Brands
For years, contact centers have used first contact resolution (FCR) rates to measure their performance. While FCR rates remain a useful metric for assessing how well contact centers handle incoming requests from customers, they do not provide an accurate view of how well your company is treating your customers. In fact, they may even be misleading.

PICTURES FOR EVENT RESOLUTION NSM: Zero Contact Resolution: How to Keep Customers and Build Great Brands Zero Contact Resolution: How to Keep Customers and Build Great Brands Source: RightNow Technologies Document Type: White Paper Description: For years, contact centers have used first contact resolution (FCR) rates to measure their performance. While FCR rates remain a useful metric for assessing how well contact centers handle incoming requests from customers, they do not provide an accurate view of how well your company is treating
4/2/2007 5:04:00 PM

Sage’s New Year s Resolution: Make 2013 The Year of the Customer » The TEC Blog
Sage’s New Year s Resolution: Make 2013 The Year of the Customer » The TEC Blog TEC Blog     TEC Home     About TEC     Contact Us     About the Bloggers     Follow TEC on Twitter    RSS   Discussing Enterprise Software and Selection --> Fast, Accurate Software Evaluations TEC helps enterprises evaluate and select software solutions that meet their exacting needs by empowering purchasers with the tools, research, and expertise to make an ideal decision. Your software selection starts

PICTURES FOR EVENT RESOLUTION NSM: Accounting, customer experience, ERP, joe langner, Sage, sage businesscare, sage north america, smb, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
15-02-2013

The Case for Pricing Management
Savvy and dynamically optimized pricing can mean the difference between survival and failure. In many environments it might be smarter, quicker, and more useful to calculate pricing based on systematic analysis rather than on fuzzy thinking or human emotions.

PICTURES FOR EVENT RESOLUTION NSM: The Case for Pricing Management The Case for Pricing Management Olin Thompson and P.J. Jakovljevic - April 3, 2006 Read Comments Situational Analysis Enterprises have long realized the importance of improving profits by curbing upstream supply chain costs, as evidenced by an increasing strategic approach to sourcing, e-procurement, and contract or spend management over the last several years (see The Hidden Gems of the Enterprise Application Space ). However, this broad strategic approach, including
4/3/2006

7 Tips for EAM Selection
Enterprise asset management (EAM) software is a mission-critical tool for asset-intensive industry. These tips from some of the world’s most prominent EAM experts will help you select the right EAM solution. The importance of usability, the ability to manage outside contractors, and other important considerations are covered here.

PICTURES FOR EVENT RESOLUTION NSM: 7 Tips for EAM Selection 7 Tips for EAM Selection Source: IFS Document Type: White Paper Description: Enterprise asset management (EAM) software is a mission-critical tool for asset-intensive industry. These tips from some of the world’s most prominent EAM experts will help you select the right EAM solution. The importance of usability, the ability to manage outside contractors, and other important considerations are covered here. 7 Tips for EAM Selection style= border-width:0px; />   comments
4/1/2011 4:23:00 PM

E-business for ABAS ERP Users
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PICTURES FOR EVENT RESOLUTION NSM: E-business for ABAS ERP Users E-business for ABAS ERP Users Source: Abas Business Solutions (PRC) Ltd. Document Type: Brochure Description: s E-business for ABAS ERP Users style= border-width:0px; />   comments powered by Disqus Source: Abas Business Solutions (PRC) Ltd. Learn more about Abas Business Solutions (PRC) Ltd. Readers who downloaded this brochure also read these popular documents! SAP Manufacturing Enterprise Unified Communications Comparison Guide Case Study: Align Technology, Inc.
11/3/2009 4:01:00 PM

Top Software for Mining Companies
For your own customized comparison reports, select a category below: ERP & CMMS for Mining. EAM for Mining. Accounting Software Systems.

PICTURES FOR EVENT RESOLUTION NSM: Top Software for Mining Companies Top Software for Mining Companies Comparing software solutions for mining companies can be difficult and time-consuming—but at TEC we make it quick and easy In just seconds, you can get free side-by-side software comparison reports. Choose from all the leading vendors—including Mincom, IFS, Microsoft, SAP, Lawson, Pronto Software, Infor, Mapcon Technologies, Bell Business Solutions, TARGIT, IBM, QlikTech International, Oracle—and many more. For your own customized
11/18/2010 9:00:00 AM

Is the SaaS Model Right for You?
Is the software-as-a-service (SaaS) model right for you? The best-kept secrets in software on demand, secrets revealed! Free download. For IT departments drowning in complex and expensive software maintenance chores, the software-as-a-service (SaaS) model can ease the burden. SaaS reduces complexity by outsourcing most of the infrastructure needed to run software applications, and reduces costs by charging only for what is consumed. But you can also adopt a hybrid SaaS model, in which some systems are outsourced and others are kept in-house. Learn more.

PICTURES FOR EVENT RESOLUTION NSM: Is the SaaS Model Right for You? Is the SaaS Model Right for You? Source: Focus Research Document Type: White Paper Description: For IT departments drowning in complex and expensive software maintenance chores, the software-as-a-service (SaaS) model can ease the burden. SaaS reduces complexity by outsourcing most of the infrastructure needed to run software applications, and reduces costs by charging only for what is consumed. But you can also adopt a hybrid SaaS model, in which some systems are
12/14/2009 11:55:00 AM

Tiers for Fears
For many organizations, IT is split between two groups. The data center facility is provided and managed by facilities management, while the IT equipment within the facility is provisioned and managed by the IT department. This can lead to problems—and an outsourced solution can allow a business to concentrate on its strategy, rather than on “keeping the lights on.” This white paper discusses the importance of a holistic approach between a data center facility and the equipment within it.

PICTURES FOR EVENT RESOLUTION NSM: Tiers for Fears Tiers for Fears Source: Quocirca Ltd Document Type: White Paper Description: For many organizations, IT is split between two groups. The data center facility is provided and managed by facilities management, while the IT equipment within the facility is provisioned and managed by the IT department. This can lead to problems—and an outsourced solution can allow a business to concentrate on its strategy, rather than on “keeping the lights on.” This white paper discusses the importance
8/15/2012 9:29:00 AM

Event: TEC s P.J. Jakovljevic at SuiteWorld 2013 » The TEC Blog
Event: TEC s P.J. Jakovljevic at SuiteWorld 2013 » The TEC Blog TEC Blog     TEC Home     About TEC     Contact Us     About the Bloggers     Follow TEC on Twitter    RSS   Discussing Enterprise Software and Selection --> Fast, Accurate Software Evaluations TEC helps enterprises evaluate and select software solutions that meet their exacting needs by empowering purchasers with the tools, research, and expertise to make an ideal decision. Your software selection starts here. Learn more

PICTURES FOR EVENT RESOLUTION NSM: Brad Kugler. ERP trends, Cloud, cloud erp, Dennis Howlett, NeSuite users, NetSuite partners, Phil Wainewright, SuiteWorld, Vinnie Mirchandani, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
18-04-2013


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