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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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Visit the TEC store to compare leading software solutions by funtionality, so that you can make accurate and informed software purchasing decisions.
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 phone based reference checking

Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Customer Relationship Management (CRM)

Customer relationship management (CRM) focuses on the retention of customers by collecting all data from every interaction, every customer makes with a company from all access points whether they are phone, mail, Web, or field. The company can then use this data for specific business purposes, marketing, service, support or sales while concentrating on a customer centric approach rather than a product centric. Customer relationship management defines methodologies, strategies, software, and other web-based capabilities that help an enterprise organize and manage customer relationships. Customer relationship management applications are front-end tools designed to facilitate the capture, consolidation, analysis, and enterprise-wide dissemination of data from existing and potential customers. This process occurs throughout the marketing, sales, and service stages, with the objective of better understanding one’s customers and anticipating their interest in an enterprise’s products or services. 

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Ariba Smart Invoicing: Worth Checking Out


Sure, to most of us accounting sounds as exciting as watching paint dry, but no business can survive without properly managing its financial means. Especially in these days of scarce cash, processing invoices faster and more accurately by the accounts payable (A/P) or billing department is critical so that the accounts receivable (A/R) folks can get their cash faster. An efficient A/P function is

phone based reference checking  portal technology eliminates supplier phone calls, as suppliers can see the status of their invoice. Supplier enablement services are also incorporated into the platform. Flagging the exception will make it easier to identify problems for the clerks in A/P departments so they can get right to work on fixing them. While that is better than not flagging a mistake, it has still let the mistake in the door and requires an A/P clerk to “touch” the invoice and spend time processing it. In contrast, Ariba''s Read More

SAP Gives in to CRM (Part Time) Matrimony


On May 2, SAP AG, the leading provider of enterprise software applications, announced a strategic alliance with Nortel Networks to develop and integrate industry-specific CRM solutions.

phone based reference checking  sources - including Web, phone, fax, person-to-person interaction and handheld devices - to be leveraged by all employees with a customer-facing role. Tailored initially to the unique business needs of the banking, insurance, high-tech, and communications industries, the combined solution will provide a single view into a broad, rich set of company and market information, processes, relationships and interactions among companies, suppliers, partners, and customers. Nortel Networks and SAP will provide Read More

American Software - A Tacit Avant-Garde?


Throughout June, American Software, Inc. continued to announce additional functions that broaden the scope of its e-intelliprise application suite. It also announced financial results for fiscal 2000.

phone based reference checking  indicators (KPIs) via cell phone, two-way pager, or PDA, from which a decision maker can take action. This wireless order-approval capability extends the power of the ERP throughout the mobile organization, allowing decision makers instant real-time communication capabilities. When using the e-intelliprise Trading Portal, the alert system automatically notifies the user when an RFQ has been opened for a product. Using wireless capability, the user can accept a vendor bid instantaneously, wherever they Read More

The Lexicon of CRM - Part 1: From A to I


C.R.M. itself is an acronym, standing for Customer Relationship Management. This is part one of three-part article to provide explanation and meaning for most of the common CRM phraseology. Here, in alphabetical order, is the Lexicon of CRM.

phone based reference checking  database related to that phone number, auto-populating Service Requests with basic information such as Contact Name, Address, Company Name, etc. D   Dashboard - A member of the Business Intelligence family that represents near-real-time data feedback about particular performance measures. Called a Dashboard because the visual implementation of the functionality often looks like the dashboard of a car, with dials and gauges representing the pulse of the organization. Data Mart - A Data Warehouse on a Read More

American Software Has Been Starving While Delivering Innovations


American Software seems to have grasped the requirements of its potential customers that need both order capturing and ERP backbone order fulfillment functionality within a single source. And, it did this while coping with a Y2K-caused financial pinch.

phone based reference checking  messaging via e-mail, cell phone, voice mail, or personal digital assistant (PDA), but also for inbound queries via the same devices. Its Flow Manufacturing suite that can either be integrated into e-Intelliprise or used as a stand-alone package is still a landmark product and is currently leading the market with its functionality (although the competition from Oracle and PeopleSoft has been catching up). We believe American Software will continue to enhance its portal strategy and e-Intelliprise''s Read More

Comparison Guide for Enterprise Phone Systems


This guide provides a chart that compares 22 enterprise phone systems, in categories such as product and buyer types, pricing, how to purchase the systems, and partner ecosystems, and also gives information about the financials and founding year of each vendor.

phone based reference checking  Guide for Enterprise Phone Systems This guide provides a chart that compares 22 enterprise phone systems, in categories such as product and buyer types, pricing, how to purchase the systems, and partner ecosystems, and also gives information about the financials and founding year of each vendor. Read More

Your Reference Guide to SMB Accounting Software Features


This reference guide provides insight into the accounting features and functions currently available on today's market for small to medium businesses (SMBs). It will help you determine which features your organization needs—and doesn't need.

phone based reference checking  accounting,accounting software,accounting systems,accounting processes,small to medium business,SMB,request for proposal,RFP,general ledger,accounts payable,accounts receivable,payroll,job costing,project costing,multinational accounting Read More

Matching the Correct Phone System to Your Business


Are you spending more time than you anticipated shopping for a new business phone system? This comprehensive listing reviews leading phone systems on the market for small-size businesses; medium-size businesses (includes both on-premises and hosted solutions); and enterprise-level businesses. This guide will help streamline your search for a new phone system, so you focus on those systems that are appropriate for your needs.

phone based reference checking  the Correct Phone System to Your Business Are you spending more time than you anticipated shopping for a new business phone system? This comprehensive listing reviews leading phone systems on the market for small-size businesses; medium-size businesses (includes both on-premises and hosted solutions); and enterprise-level businesses. This guide will help streamline your search for a new phone system, so you focus on those systems that are appropriate for your needs. Read More

Five Tips for Saving Money on Your Business Phone System


With recession looming and profit margins under siege, the last thing any company needs is a capital-draining business phone system. Fortunately, today’s voice over Internet protocol (VoIP) providers offer plenty of cost-trimming features to keep business phone costs in check or dramatically lower communications overhead. Read here to know the five ways businesses are taking advantage of new VoIP technology to save money.

phone based reference checking  Money on Your Business Phone System With recession looming and profit margins under siege, the last thing any company needs is a capital-draining business phone system. Fortunately, today’s voice over Internet protocol (VoIP) providers offer plenty of cost-trimming features to keep business phone costs in check or dramatically lower communications overhead. Read here to know the five ways businesses are taking advantage of new VoIP technology to save money. Read More

An Overview of the Knowledge Based Selection Process


The TechnologyEvaluation.Com’s (TEC) Knowledge Based Selection Process is a multi-part comprehensive analysis of a vendor’s tactical, strategic and qualitative measures as compared to the specific business and technology needs of our clients.

phone based reference checking  Overview of the Knowledge Based Selection Process An Overview of the Knowledge Based Selection Process B. Spencer, J. Diezemann & J. Dowling - March 15, 2001 Introduction The TechnologyEvaluation.Com''s (TEC) Knowledge Based Selection Process is a multi-part comprehensive analysis of a vendor''s tactical, strategic and qualitative measures as compared to the specific business and technology needs of our clients. The selection process encompasses nine process steps: Capability Assessment/Request for Informa Read More

Buying ERP for Manufacturing: What to Look for in a Cloud-Based Solution


SaaS-based software for manufacturers? The idea is rapidly gaining ground as manufacturers become aware of all the benefits a cloud-based ERP system can bring to their operations.

phone based reference checking  to 5:30 PM EST. Phone: +1 514-954-3665, ext.367. Read More

Business Phone System Buyer’s Guide


As the mechanism through which you communicate with customers, fellow employees, and prospective partners, phones are integral to any business. You need them and they need to work. This guide offers information to equip small business owners with the tools to make the right business phone decisions for their businesses. It covers basic selection considerations and describes the four most common business phone systems.

phone based reference checking  Phone System Buyer’s Guide As the mechanism through which you communicate with customers, fellow employees, and prospective partners, phones are integral to any business. You need them and they need to work. This guide offers information to equip small business owners with the tools to make the right business phone decisions for their businesses. It covers basic selection considerations and describes the four most common business phone systems. Read More

Phone Systems Market Primer


Get up to speed quickly and easily with the Phone Systems Market Primer.

phone based reference checking  and easily with the Phone Systems Market Primer . In this comprehensive guide, you’ll get the inside story on vendors and products, basic and advanced features, hosted vs. on-premise systems, implementation and support, and cost considerations. You''ll even get a full glossary of business telephone terms and acronyms so that you understand every aspect of the available technology. Find out what you need to know about modern business phone systems the easy way. Download your PDF copy of Phone Systems Read More

How to Buy a Phone System


There are many factors to consider when purchasing a new phone system. In addition to planning the scale of your proposed system and how long you expect to use it, you should also think about the number and type of features you need, from call hold and speed dial, to computer telephony integration (CTI). Put your money where your voicemail is: find out about the latest phone system features and improve your bottom line.

phone based reference checking  to Buy a Phone System There are many factors to consider when purchasing a new phone system. In addition to planning the scale of your proposed system and how long you expect to use it, you should also think about the number and type of features you need, from call hold and speed dial, to computer telephony integration (CTI). Put your money where your voicemail is: find out about the latest phone system features and improve your bottom line. Read More