Many frustrated executives find that despite the fortune spent on managing servers, networks, and applications, there are still complaints about the performance, usability, and availability of their customer relationship management (CRM) solutions. How do you know if your CRM system performs for each user? What does it mean when users say the system is slow? An experience management solution can give you the answers.
performance management sotftware
Software is leading the performance management industry with end-user experience management solutions Source : Knoa Software Resources Related to Customer Relationship Management (CRM) : Customer Relationship Management (CRM) (Wikipedia) Best Practices in Siebel CRM Performance Management: Monitor, Measure, and Manage the End-user Experience Customer relationship management (CRM) is also known as : Customer Intelligence , Customer Service , Consumer Relationship System , Business Intelligence ,