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Documents related to » paul lachance


Paul Greenberg s Experience on the EDGE: CRM News, Trends and Interviews brought to you exclusively by TEC and myCRMcareer.com
Paul Greenberg is one of the most influential authors, analysts and thought-leaders in the CRM industry, today.
Programs focus on news, trends, recommendations and interviews with CRM luminaries.


PAUL LACHANCE: Paul Greenberg s Experience on the EDGE: CRM News, Trends and Interviews brought to you exclusively by TEC and myCRMcareer.com Programs focus on news, trends, ... /> Programs focus on news, trends, recommendations and interviews with CRM luminaries. /> Paul Greenberg s Experience on the EDGE: CRM News, Trends and Interviews brought to you exclusively by TEC and myCRMcareer.com Shockwave Flash plug-in is not installed or disabled. Paul Greenberg is one of the most influential authors, analysts and
7/24/2008 3:33:00 PM

Applying the Power of Social Networks to Customer Relationship Management (CRM)
Customer relationship management (CRM) is rapidly morphing from a customer management model to one of customer engagement. Social networks, podcasts, blogs, and wikis are enabling customers to become advocates, and not simply the targets they were in the traditional CRM process. The same techniques are also being used within the CRM industry itself to create a content-rich, social media environment for CRM professionals. Find out what these sweeping changes mean to businesses and CRM professionals alike, as TEC research director Wayne Thompson sits down with Paul Greenberg and Bruce Culbert of BPT Partners, a leading CRM consulting firm.

PAUL LACHANCE: Thompson sits down with Paul Greenberg and Bruce Culbert of BPT Partners, a leading CRM consulting firm.   comments powered by Disqus Related Audio Clips: The Benefits of CRM/ERP Integration 6/26/2013 1:47:00 PM Superior customer service is the best way for companies to stand out. That’s made customer relationship management (CRM) software more important than ever, so it’s no surprise that a lot of ERP vendors are integrating CRM functionality into their solutions. In this Sage-sponsored podcast,
9/17/2007 3:12:00 PM

Applying the Power of Social Networks to Customer Relationship Management
Customer relationship management (CRM) is rapidly morphing from a customer management model to one of customer engagement. Social networks, podcasts, blogs, and wikis are enabling customers to become advocates, and not simply the targets they were in the traditional CRM process. The same techniques are also being used within the CRM industry itself to create a content-rich, social media environment for CRM professionals. Find out what these sweeping changes mean to businesses and CRM professionals alike, as TEC's director of research Wayne Thompson sits down with Paul Greenberg and Bruce Culbert of BPT Partners, a leading CRM consulting firm.

PAUL LACHANCE: Thompson sits down with Paul Greenberg and Bruce Culbert of BPT Partners, a leading CRM consulting firm. Listen to the entire 13:47 minute podcast by downloading the file, or save for later playback. This podcast examines the following questions: What is the major direction in CRM right now? How is the trend toward social networks changing the relationship between businesses and their customers? What should businesses be doing to capitalize on this change? What is myCRMcareer.com, and what does it offer
9/19/2007

At Least Your Boss Can t Read Your Home E-mail, Right? Wrong!
A lower-court judge in St. Paul granted a subpoena to Northwest Airlines allowing them the search the home computers of employees for evidence of allegedly illegal union activities.

PAUL LACHANCE: privacy, network security, security network, email marketing, doubleclick, hipaa, web security, privacy policy, policy privacy, email security, firewall security, security issues, mail security, privacy laws, privacy law, hipaa privacy, privacy software, privacy protection, monitor privacy, security networks, email privacy, privacy statement, hipaa security, issue security, employee privacy, privacy notice, information technology security, encryption security, privacy suite, download privacy, protect privacy, email monitoring, security breaches, messaging security, website privacy, pc .
3/6/2000

Stratyc s Laser-Sharp Focused Tools Retrofit Legacy Systems
When a technology vendor focuses on a tightly defined market of, the value received by its customers is typically greater. Stratyc seems to be the case in point.

PAUL LACHANCE: software products. According to Paul Satre, Stratyc s CEO, Our customers often prefer a hosted application for a number of reasons. For example, the smaller initial investment and shorter time to value (higher speed-to-market) (typically less than 100 days) means lower risk. In addition to not having to acquire expertise in Internet technologies, they can also move at their own pace, making incremental decisions and incremental implementations. Stratyc offers integration to most AS/400 ERP systems
3/19/2002

CRM Without Workflow Is Not CRM: How to Maximize Sales and Service Productivity
CRM Without Workflow is not CRM: How to Maximize Sales and Service Productivity. Search for Articles and Other Software about CRM Without Workflow. Since there are multiple vendors offering hosted customer relationship management (CRM) applications, the buyer’s toughest decision is finding a vendor that offers the many benefits that come from a workflow engine similar to those used in multimillion-dollar CRM deployments. Truth be told, CRM alone is not enough, as not all providers have a workflow engine which enables full process automation.

PAUL LACHANCE: help@entellium.com About the Author: Paul Johnston is President and CEO of Entellium, a Seattle-based hosted CRM provider. Prior to establishing Entellium, Paul co-founded and managed two Workflow software companies, selling one of them to OPTIKA, a provider of enterprise content management and business process automation software, based in Colorado. His 15 years of management experience include product development, marketing, sales and consulting with a strong focus on imaging, document management, Workf
3/2/2007 5:37:00 PM

Demystifying Vendor Shootout for ERP Events
In August 2011, TEC Principal Analyst P.J. Jakovljevic experienced the 11th Vendor Shootout for ERP first-hand. Plex Systems, IQMS, and abas-USA presented directly, while Infor ERP SyteLine, Epicor ERP, Microsoft Dynamics AX, SAP Business ByDesign, and Oracle JD Edwards were represented by partners. Log in to read P.J.'s report on the event, and find out why this strange

PAUL LACHANCE: my selection service colleague Paul Kininmonth’s blog post from 2008 , brij (which was working with TEC in 2007), wanted to create an event where qualified manufacturing enterprises could come and witness multiple ERP packages in action (including its own). The concept of a live event had a brij sales executive thinking this at the time: I am SO confident that my product stands up against the competition that I would be willing to line it up alongside those competitors and in front of some project-minde
9/7/2011 8:33:00 AM

Getting It Right: ERP Solutions for Mixed-mode Manufacturers
Falling somewhere between discrete and process manufacturing, mixed-mode manufacturers haven’t always been well served by traditional discrete or process enterprise resource planning solutions. But that’s changing now, as mixed-mode manufacturers finally have access to solutions that truly address their needs.

PAUL LACHANCE: Manufacturing Based in Saint Paul, Minnesota (US), Lawson Software has 40 offices worldwide. The vendor s software system has received broad industry acceptance, and features standard product functionality, along with a few interesting features. Lawson Process Manufacturing supports mixed-mode, discrete, and process manufacturing environments supports service-oriented architecture (SOA) offers a fully integrated suite of modules that can be integrated either individually or separately 2. Infor ERP XA
9/9/2009

To Tax and Tax Not
Taxation of Internet commerce will be a football that gets tossed around in the United States long after Superbowl 2000 is just a memory. In Singapore, however, they positively see taxes negatively

PAUL LACHANCE: Market Impact Massachusetts Governor Paul Celluci made sales taxes of Internet commerce a prominent point in his State of the State Address on January 20. It makes no sense to put a sales tax on Internet commerce, he announced. In fact, he had earlier overruled his own Department of Revenue and declared Massachusetts an Internet tax-free zone, thereby waiving state sales taxes on Internet services that were still permitted under the Internet Tax Freedom Act. That Act put a hold on new taxation of
1/31/2000

A Conversation with Ability: User-focused Manufacturing ERP Software
Producing software that will essentially benefit the competition is not your everyday business decision. But that's exactly what Ability did with its Ability 585 ERP system. Download this podcast to listen to a revealing discussion with Ability's Mike Bostick and Don West. You'll find out what sets this manufacturing software apart from other systems, why its users are so pleased, and why—in Ability's words—

PAUL LACHANCE: Achieving Successful Software Selection Paul Greenberg s Experience on the EDGE: CRM News, Trends and Interviews brought to you exclusively by TEC and myCRMcareer.com 7/24/2008 3:33:00 PM Paul Greenberg is one of the most influential authors, analysts and thought-leaders in the CRM industry, today. Programs focus on news, trends, recommendations and interviews with CRM luminaries. Read Paul Greenberg s Experience on the EDGE: CRM News, Trends and Interviews brought to you exclusively by TEC and
8/3/2012 1:20:00 PM

A Project Manager s Guide to Business Performance Management
As business performance management (BPM) has expanded into virtually all areas of business, project managers have been broadening their soft management skills. Learn what project managers can borrow from BPM to streamline service delivery, optimize operations, and improve customer satisfaction.

PAUL LACHANCE: Achieving Successful Software Selection Paul Greenberg s Experience on the EDGE: CRM News, Trends and Interviews brought to you exclusively by TEC and myCRMcareer.com 7/24/2008 3:33:00 PM Paul Greenberg is one of the most influential authors, analysts and thought-leaders in the CRM industry, today. Programs focus on news, trends, recommendations and interviews with CRM luminaries. Read Paul Greenberg s Experience on the EDGE: CRM News, Trends and Interviews brought to you exclusively by TEC and
9/4/2007 1:03:00 PM


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