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Service Parts Planning RFP Templates
Service Parts Planning RFP Templates
RFP templates for Service Parts Planning help you establish your selection criteria faster, at lower risks and costs.


Agile Information Systems: Conceptualization, Construction, and Management
Agile Information Systems: Conceptualization, Construction, and Management
The book "Agile Information Systems" unveils how modern companies can create and deploy agile information systems. Academic experts, researchers, and practitioners discuss the concept of agile information systems, the importance of the context of agility, and organizational management issues in the context of agile information systems.


Documents related to » own sms service sla


Service Productization
Your Challenge: Get Decision Makers' Approval for a Service Productization. Specific, Measurable, Achievable, Relevant and Time-Bound. Productization of services is accomplished by associating tangible features with intangible service offerings. Tangible features may take the form of personnel, collateral, methodologies, pricing, facilities, or other attributes. Automation tools like enterprise service automation, database, and project management tools serve as enablers to service productization. By associating tangible features with intangible services, the professional services firm can build client confidence.

OWN SMS SERVICE SLA: about Epicor Readers who downloaded this white paper also read these popular documents! Best Practices for ERP Implementation TEC 2012 Business Intelligence and Data Management Buyer s Guide Databases and ERP Selection: Oracle vs. SQL Server 3 Key Areas to Reduce Costs with Lean Techniques The Buyer s Guide to Financial Management Software: The 10 Essentials of an Effective Financials Solution Service Productization If you receive errors when attempting to view this white paper, please install the
5/16/2005 12:00:00 AM

Good Customer Service Is Simple
Most companies salute good customer service as a key objective. But in its simplest form, what is good customer service? Outstanding customer service is a competitive advantage. Most companies salute good customer service as a key objective. But in its simplest form, what is good customer service? Olin Thompson lays down some basic requirements for businesses and explains the role of business processes in supporting good customer service.

OWN SMS SERVICE SLA: to build or tear down customer satisfaction. If you say you are going to deliver at 10:00 AM, be at the dock at 10:00 AM. If you say you will call at 3:00 PM, call at 3:00 PM. If you interviewed a large segment of your customers about their expectations, you would get a wide variety of responses. Reducing their expectations to a few basic issues, you would do well to abide by the following requirements: Be Dependable —Being dependable means being consistent. Your customer has to be confident that you
11/26/2010 8:44:00 AM

What Is Software as a Service?
Though born from the ashes of traditional hosting models, software as a service differs fundamentally from its predecessors. Its software is designed to be delivered as a service, security is better, rich user interfaces are available, and it has greater interactivity.

OWN SMS SERVICE SLA: locker box houses its own user—a single tenant. Each box would run on one instance or version of the application. Depending on the maximum capacity, some boxes would be larger and would contain latent servers if the tenant predicted they would be needed during peak periods. In this single tenant, multi-instance arrangement, every tenant spends significant time, effort, and money customizing their application in order to make their site unique. Customization requires developing code that is missing in
3/15/2006

Recession? Steal Market Share by Increasing Customer Service!
Recession? Steal Market Share by Increasing Customer Service!Secure Documents and Other Dynamic System to Use In Your Organization of Steal Market Share by Increasing Customer Service. During a recession, don’t follow the cost-cutting crowd. Of course, be frugal, but in areas that don’t touch the customer. Forget what everyone else is doing. Now isn’t the time to follow the masses—now is the time to make difficult decisions that will poise your company for unprecedented growth coming out of the downturn. Find out how to think and act for the long term—and emerge from the current economic stall a winner.

OWN SMS SERVICE SLA: coming out of the downturn. Find out how to think and act for the long term—and emerge from the current economic stall a winner. Recession? Steal Market Share by Increasing Customer Service! style= border-width:0px; />   comments powered by Disqus Related Topics:   Customer Relationship Management (CRM),   Customer Service and Support,   Technology Tools and Methods Source: Mindshare Technologies Learn more about Mindshare Technologies Readers who downloaded this white paper also read these
8/3/2009 3:20:00 PM

E-Business Customer Service Success at H.B. Fuller Company
Chemical company H.B. Fuller has leveraged the Internet to improve their level of customer service.

OWN SMS SERVICE SLA: Customer Relationships And Its Own | Symix Starts New Year Under New Name, But Old Issues Remain | PurchasePro Acquires Stratton Warren | What On Earth Is Going On With SSA? | BEA Systems Has A Broad Vision For E-Business Infrastructures | Big ERP Players Courting Government Agencies | eLoyalty Enhances Its Field Service And Logistics Services | Geac Lives By Acquisitions; Will It Die By An Acquisition? | NetGenesis Predicts The Future From Mouse Trails | SPSS Has A New ShowCase | Lawson Software Expands
9/15/2001

The Delivery of Enabling Software as a Service
In the context of delivering applications as a service, the enabling software layer also needs to be delivered as a service. While there are a number of benefits to this model, there are also concerns preventing organizations from adopting it. All things considered, however, there is evidence that delivery of software as a service is a positive step to take.

OWN SMS SERVICE SLA: Quocirca Ltd Readers who downloaded this white paper also read these popular documents! Future Tech: Where Will Telephony Be in Two Years? A SaaS Primer Compliance and Traceability in Manufacturing Business Intelligence Maximizing Performance of the Entire Manufacturing Enterprise Acronym-Related White Papers: Business Intelligence (BI) |  Customer Relationship Management (CRM) |  Enterprise Resource Planning (ERP) |  Human Capital Management (HCM) |  Information Technology (IT) |  Key Performance
11/14/2006 4:37:00 AM

The State of Service Management
This document describes the current state of the service enterprise, and reveals the goals and investments prioritized by service leaders (over 200 polled in a recent survey) for 2012. It also reveals the performance benchmarks of leading service organizations, and divulges the strategic elements that contribute to best-in-class performance.

OWN SMS SERVICE SLA: about MindShare Readers who downloaded this white paper also read these popular documents! Ten Keys for Project Success Global Refund How to Navigate Today’s Supply Chain Challenges Building the Small Contact Center In-house vs. Managed Services: 4 Key Questions You Need to Ask Acronym-Related White Papers: Business Intelligence (BI) |  Customer Relationship Management (CRM) |  Enterprise Resource Planning (ERP) |  Human Capital Management (HCM) |  Information Technology (IT) |  Key Performance
2/21/2013 5:38:00 PM

Service Chain Information will Transform the Total Chain
Moving to a performance-based service business model will have huge implications for the whole value chain. Its principle is to manage for outcomes—procure performance rather than parts and people. It requires total business process reorientation from services and maintenance through procurement techniques, as well as the IT platform for integration.

OWN SMS SERVICE SLA: yet so little is known. There is a whole series of structural reasons for this. First, many user organizations have a stovepipe procurement process where the purchaser (or the original equipment) is not the same person maintaining it. So information about performance on the plant floor or in the field may not be known in headquarters. Also, many products don t stay with their original owners, making their way to new buyers—from huge used car networks to ebay. The recent commercial where the father is
6/22/2004

The Forrester Wave: CRM Suites Customer Service Solutions, Q3 2010
This paper evaluates various service software solutions for customer service and business process professionals to create differentiated customer experiences and build stronger buyer loyalty. Customers are increasingly online, want self-service options, and demand real-time responses. Also, social media has grown to be an important new channel for interacting with customers and engaging in innovative ways.

OWN SMS SERVICE SLA: Also, social media has grown to be an important new channel for interacting with customers and engaging in innovative ways. The Forrester Wave: CRM Suites Customer Service Solutions, Q3 2010 style= border-width:0px; />   comments powered by Disqus Related Topics:   Customer Relationship Management (CRM),   Channel Management,   Contact Management (CM),   Customer Service and Support,   Field Service Management,   Field Service Management,   Marketing Automation,   Partnership Management,  
3/14/2011 10:17:00 AM

Knowledge Management: The Core of Service Resolution Management
Businesses today need to demonstrate their value to customers by making information that is relevant to them accessible. Hence the need for knowledge management software, which helps companies segment and then distribute the information their customers want to know.

OWN SMS SERVICE SLA: able to solve their own problems through self-support on the Web, since we are all “too darn busy, and who has time for lengthy phone calls.” Companies, too, are ready to embrace the benefits of self-help solutions, which offer the dual advantage of cutting the cost of support while improving the quality of the service delivered to users. In the early 2000s, Forrester Research reported that it costs, in US dollars, about $33.00 to handle a customer inquiry by telephone, $10.00 to handle it by e-mail,
12/12/2007

Choosing the Right Service Provider through TEC Accreditation » The TEC Blog
encourage our readers to download these reports—they provide valuable information for software buyers, and may be particularly useful for those that are in the final stages of their selection and implementation project. Becoming a TEC Accredited Provider VARs, channel partners, implementers, vendors, and consultants that would like more information and/or are interested in participating in TEC’s Accreditation Program should contact our Software Industry Programs team. Share This   Read More    

OWN SMS SERVICE SLA: accreditation, service provider, service quality, software implementation, Software Industry Programs, Software Selection, TEC Accredited Vendor, var, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
17-01-2011


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