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Abstract:
Most companies salute good customer service as a key objective. But in its simplest form, what is good customer service?
Outstanding customer service is a competitive advantage. Most companies salute good customer service as a key objective. But
in its simplest form, what is good customer service? Olin T (...)
Excerpt related to
outstanding customer service:
Most companies salute good customer service as a key objective. But in its simplest form,
what is good customer service? Outstanding customer serv...
Published:
2010-11-26
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Abstract:
Recession? Steal Market Share by Increasing Customer Service!Secure Documents and Other Dynamic System to Use In Your Organization
of Steal Market Share by Increasing Customer Service. During a recession, don’t follow the cost-cutting crowd. Of course,
be frugal, but in areas that don’t touch the cust (...)
Excerpt related to
outstanding customer service:
Recession? Steal Market Share by Increasing Customer Service!Secure Documents and Other Dynamic System to Use In Your Organization
of Steal Market ...
Published:
2010-03-11
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Abstract:
Six Key Elements to Delivering a Consistent Outstanding Customer Experience in the Contact Centre and Beyond. Read Online
White Paper about Six Key Elements to Delivering a Consistent Outstanding Customer Experience. Customers are the lifeblood
of any business, and receiving quality customer service is a (...)
Excerpt related to
outstanding customer service:
Six Key Elements to Delivering a Consistent Outstanding Customer Experience in the Contact Centre and Beyond. Read Online
White Paper about Six Key...
Published:
2010-03-11
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Abstract:
Everything you always wanted to know about Customer Services.Get this whitepaper for Absolutely free! Fetco Home Decor, designer
and wholesaler of fashion frames and other décor products, was relying on Excel spreadsheets to perform its forecasting process.
The lack of accuracy and accessibility resulted (...)
Excerpt related to
outstanding customer service:
Everything you always wanted to know about Customer Services.Get this whitepaper for Absolutely free! Fetco Home Decor, designer
and wholesaler of ...
Published:
2010-03-11
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Abstract:
Invest and Innovate Today: Grow your Business Tomorrow. By automating and optimizing business processes, companies gain the
efficiency, clarity, and flexibility they need to support the creative development of products and services. Employees in
such an environment spend less time on mundane business task (...)
Excerpt related to
outstanding customer service:
Invest and Innovate Today: Grow your Business Tomorrow. By automating and optimizing business processes, companies gain the
efficiency, clarity, an...
Published:
2010-03-11
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Abstract:
Advanced Meter Infrastructure: Composite Technologies to Meet New Demands in Sales and Customer Service. Papers and Other
System to Use In Your Organization to Meet New Demands in Sales and Customer Service. Traditionally, utilities have leveraged
robust meter, network, and customer service infrastructure (...)
Excerpt related to
outstanding customer service:
Advanced Meter Infrastructure: Composite Technologies to Meet New Demands in Sales and Customer Service. Papers and Other
System to Use In Your Org...
Published:
2010-03-11
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Abstract:
Software-as-a-service: beyond the architecture discussion.Find the software information you're looking for.Read this free
white papers. As software-as-a-service (SaaS) deployments have moved from relatively small implementations to more complex
enterprise environments, it has become clear that SaaS has sp (...)
Excerpt related to
outstanding customer service:
... This is different from application hosting or the application service provider model
that ... quickly and efficiently roll out changes to its entire customer base. ...
Published:
2010-08-17
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Abstract:
Studies that surveyed manufacturers about the impact of ERP systems on firm performance indicate that company size and industry
do not affect the results. Benefits have been indicated for large and small firms, whether they make standard or custom products
or are in discrete or process manufacturing envi (...)
Excerpt related to
outstanding customer service:
Studies that surveyed manufacturers about the impact of ERP systems on firm performance indicate that company size and industry
do not affect the ...
Published:
2009-06-12
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Excerpt related to
outstanding customer service:
... The service manual lists replacement parts for my laptop in numbered groups. ...
“Bad Customer Support Is Not a Software Problem” is an outstanding slogan. ...
Published:
2012-02-29
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Abstract:
Get free expert solutions for a successful customer relationship management (CRM) implementation software.Read this whitepaper.
As you begin a customer relationship management (CRM) initiative, software selection is only one facet of a successful project.
You may consider implementing your new CRM system (...)
Excerpt related to
outstanding customer service:
... In planning a CRM system, you have a variety of people involved in the process including sales, marketing,
and customer service at various levels including ...
Published:
2010-03-11
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Abstract:
Improved service management boosts revenue from both service offerings and new product sales, while improved customer service
and enhanced offerings increase customer retention, and draw new service business, providing an additional, low risk and likely
repeated revenue stream over a long period of owner (...)
Excerpt related to
outstanding customer service:
Improved service management boosts revenue from both service offerings and new product sales, while improved customer service
and enhanced offerin...
Published:
2005-08-02
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Excerpt related to
outstanding customer service:
... occur simultaneously with all other outstanding jobs ... making a scheduling
decision, a service organization should ... within a reasonable distance of the customer?
...
Published:
2010-04-13
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Abstract:
Joining our growing list of vendors willing to provide their opinions and commentary on our thought-provoking questions on
market trends, SYSPRO takes part in our ongoing question-and-answer series, where the vendor responds from the viewpoint of
a mid-market veteran. (...)
Excerpt related to
outstanding customer service:
Joining our growing list of vendors willing to provide their opinions and commentary on our thought-provoking questions on
market trends, SYSPRO t...
Published:
2008-12-31
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Abstract:
Insights to Accelerate Services Growth: Account Management, Service Metrics, and Customer Dashboards.Templates and Other Package
to Use In Your Complex System in relation to Account Management, Service Metrics, and Customer Dashboards. A service business
should be managed and measured based on the maturit (...)
Excerpt related to
outstanding customer service:
Insights to Accelerate Services Growth: Account Management, Service Metrics, and Customer Dashboards.Templates and Other Package
to Use In Your Com...
Published:
2010-03-11
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Abstract:
By continuing to achieve stable financial performance and leverage customer requirements to deliver new product enhancements,
as well as undertake palatable acquisitions such as Comshare, Geac might well overcome a lingering general feeling that it
missed its opportunity to be a top-notch applications ve (...)
Excerpt related to
outstanding customer service:
By continuing to achieve stable financial performance and leverage customer requirements to deliver new product enhancements,
as well as undertake...
Published:
2003-08-12
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Abstract:
2000 and 2001 were difficult times for Infinium resulting in a substantial decrease in revenue and significant restructuring.
After a thorough soul-searching exercise at the end of 2001, the company entered 2002 with product offerings that are going
back to its roots, and with a determination to sustain (...)
Excerpt related to
outstanding customer service:
... Configuration Services (CCS); its competitive functionality, utilization of innovative technologies,
rapid implementations, and outstanding customer service. ...
Published:
2002-05-28
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Excerpt related to
outstanding customer service:
... s strengths and point out its still outstanding challenges ... with
their own unique attributes for customer management, field service execution, decision ...
Published:
2011-04-04
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Abstract:
2000 and 2001 were difficult times for Infinium resulting in a substantial decrease in revenue and significant restructuring.
After a thorough soul-searching exercise at the end of 2001, the company entered 2002 with product offerings that are going
back to its roots, and with a determination to sustain (...)
Excerpt related to
outstanding customer service:
... Configuration Services (CCS); its competitive functionality, utilization of innovative technologies,
rapid implementations, and outstanding customer service. ...
Published:
2002-05-28
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Abstract:
To ensure a positive customer experience, companies must first learn what their customer values, and then determine how they
are measuring up to those values. Obtaining and taking action on customer feedback is what customer experience management
is all about. (...)
Excerpt related to
outstanding customer service:
To ensure a positive customer experience, companies must first learn what their customer values, and then determine how they
are measuring up to t...
Published:
2007-02-28
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Abstract:
Business practices have changed dramatically through the years, but credit and collections is still handled like it was back
in the 1950s. Fact is, it’s way past due to re-think this vital business function given today’s business realities. (...)
Excerpt related to
outstanding customer service:
Business practices have changed dramatically through the years, but credit and collections is still handled like it was back
in the 1950s. Fact is...
Published:
2008-08-04