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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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Compare Software Solutions
Visit the TEC store to compare leading software solutions by funtionality, so that you can make accurate and informed software purchasing decisions.
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 outsourcing services roi

Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Business Process Outsourcing (BPO)

Business process outsourcing (BPO) services manage critical front- and back-office processes that can include human resources and accounting as well as customer-related services such as contact center services. 

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Documents related to » outsourcing services roi

Offshore Outsourcing: Is There a Method to the Madness? Planning for Offshore Outsourcing


Organizations considering the offshore outsourcing of processes should seriously consider adopting a proven methodology before implementation. This will minimize risk and maximize the return associated with offshore outsourcing and will help create a successful venture.

outsourcing services roi  Several categories of offshore outsourcing providers are available to businesses. They include the following: Multinational firms such as Accenture , IBM Global Services , ACS , and EDS that typically serve the needs of large enterprises. Established offshore outsourcing firms such as Wipro , TCS , Satyam , Infosys that are focused on lowering the total cost of outsourcing by undertaking majority of execution offshore. Emerging offshore process specialists such as Sonata for information technology, Read More

Reporting Value of IT Services with Balanced Scorecards


A balanced scorecard is a measurement system for management that provides real insight into the status of a business or some part of it. Developed by Kaplan and Norton in the early 1990s, balanced scorecards provide a control system that helps ensure the right balance between different, and often times conflicting, perspectives. For example, an insurance company may increase profitability by offering incentives to claims assessors for taking a tough stance on payout, but will soon find dissatisfaction among its clients that may lead to lost business. Scorecards help ensure this balance and are an improvement over more traditional single dimension approaches that tend to be based purely on expense management and business growth.

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The World in Crisis: A Report on the Impact on Global Outsourcing Relations


As companies come to grips with current fiscal realities, choices may result more from reaction than the use of sound judgment. Removing vital resources and reducing services can create an even lower return on investment (ROI) than existed before downsizing. Outsourcing may offer a solution. Learn about the effects that the present financial situation will have on the outsourcing community, including buyers and suppliers.

outsourcing services roi  the Impact on Global Outsourcing Relations As companies come to grips with current fiscal realities, choices may result more from reaction than the use of sound judgment. Removing vital resources and reducing services can create an even lower return on investment (ROI) than existed before downsizing. Outsourcing may offer a solution. Learn about the effects that the present financial situation will have on the outsourcing community, including buyers and suppliers. Read More

TEC Joins Forces with SIRIUS Services Conseils to Help Clients Reduce Risk When Choosing Enterprise Software


SIRIUS Services Conseils and Technology Evaluation Centers (TEC) announce the launch of a new alliance designed to assist companies with comparing, evaluating, and selecting enterprise software.

outsourcing services roi  CRM, business intelligence, and outsourcing, to financial, health services, radio frequency identification (RFID), and open source, TEC''s network of knowledge bases, with data vetted by its analysts, continues to expand in keeping with the growing needs of enterprise IT professionals. More than 400,000 global subscribers turn to TEC for research and analysis via its daily newsletter, and refer to its extensive archive of articles and white papers. Contact Information Nadia Battani Director, Read More

Outsourcing Challenges: Avoid the Pitfalls


Outsourcing can provide management with a powerful tool to control cost and enhance product and service delivery. Yet so many outsourcing initiatives fall short of expectations—why? For one thing, you need to know what you’re getting into, by going through an intense request for proposal (RFP) process and many rounds of contract negotiations. Find out how to better manage negotiating your outsourcing contract, and more.

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Wellesley Information Services


Wellesley Information Services (WIS) is a publishing and training company. Its editorial work includes magazine publishing, mobile content, and case study creation. WIS offers event management and conducts research on market profiles, habits, and product positioning.

outsourcing services roi  Information Services Wellesley Information Services (WIS) is a publishing and training company. Its editorial work includes magazine publishing, mobile content, and case study creation. WIS offers event management and conducts research on market profiles, habits, and product positioning. Read More

An ERP Vendor Poised to Overtake the Services Market


Companies in the services industry need both asset and field services management, but current integrated asset and field services maintenance systems often fail to meet these organization’s needs. However, enterprise resource planning vendor Agresso appears to have just the right solution.

outsourcing services roi  ERP Vendor Poised to Overtake the Services Market As the US and European markets continue to drive away from manufacturing toward a more services-centric model, the twin factors of workforce mobility and inherent “change” that are tied to people-based industries have spawned a host of new technologies, software applications, and support structures. Simple customer relationship management (CRM) strategies have birthed new wired and wireless field services management, remote asset management, and Read More

Radcliffe Advisory Services Ltd


Radcliffe Advisory Services is a company that advises on master data management (MDM) and Big Data, particularly in combination with related topics such as customer relationship management (CRM), data governance, and social networking.

outsourcing services roi  Advisory Services Ltd Radcliffe Advisory Services is a company that advises on master data management (MDM) and Big Data, particularly in combination with related topics such as customer relationship management (CRM), data governance, and social networking. Read More

Monetizing Services in the New Hyperconnected World: Shifting Business Models from Products to Services


In industries as diverse as high tech, financial services, and telecommunications, companies such as yours are rapidly changing their business models and launching new hyperconnected services via the Internet and wireless networks. This white paper examines the challenges of monetizing these new services in today’s economy—and proposes solutions that will help you achieve your goals.

outsourcing services roi  Services in the New Hyperconnected World: Shifting Business Models from Products to Services In industries as diverse as high tech, financial services, and telecommunications, companies such as yours are rapidly changing their business models and launching new hyperconnected services via the Internet and wireless networks. This white paper examines the challenges of monetizing these new services in today’s economy—and proposes solutions that will help you achieve your goals. Read More

Who the Heck Needs ROI?


Ten common errors prevent return on investment (ROI) calculations from being used as much or as well as possible. Avoiding intuitive decision making and basing ROI on quantifiable factors is essential to the success of major decisions, including software selection.

outsourcing services roi  the Heck Needs ROI? There''s a good chance that you should—and could—be using return on investment (ROI) calculations more than you currently do, or even more than you realize you could be. ROI is the way to measure value and objectively determine whether what you want to do will pay off, such as choosing among software options, or whether what you are actually doing is paying off (for instance, after you''ve implemented the chosen software). Are You Missing the Real ROI? Many organizations Read More

BT Global Services


There are currently no details available for this vendor. However, we are working to update this vendor’s information in our database as soon as possible. Please check back again.

outsourcing services roi  Global Services There are currently no details available for this vendor. However, we are working to update this vendor’s information in our database as soon as possible. Please check back again. Read More

Four Reasons Why QuickBooks Is Failing Your Services Business


This white paper draws on real-world stories of small and medium-sized professional services organizations (PSOs) that have upgraded from QuickBooks at critical junctures in their development. It also outlines four common business process inefficiencies that you might see reflected in your own business—the reasons why QuickBooks may be failing your services organization.

outsourcing services roi  Reasons Why QuickBooks Is Failing Your Services Business This white paper draws on real-world stories of small and medium-sized professional services organizations (PSOs) that have upgraded from QuickBooks at critical junctures in their development. It also outlines four common business process inefficiencies that you might see reflected in your own business—the reasons why QuickBooks may be failing your services organization. Read More

HR Shared Services: A Fresh Look


There’s nothing like a recession to demonstrate the efficacy of the shared services delivery model for human resources (HR). Learn how organizations experienced with HR shared services find the model efficiently handles day-to-day administrative transactions—including delicate issues such as the paperwork aspects of layoffs—freeing staff to focus on morale and other talent-related issues caused by economic downturn.

outsourcing services roi  Shared Services: A Fresh Look There’s nothing like a recession to demonstrate the efficacy of the shared services delivery model for human resources (HR). Learn how organizations experienced with HR shared services find the model efficiently handles day-to-day administrative transactions—including delicate issues such as the paperwork aspects of layoffs—freeing staff to focus on morale and other talent-related issues caused by economic downturn. Read More