Home
 > search for

Featured Documents related to »  outsourcing service roi

Business Process Outsourcing (BPO)
Business process outsourcing (BPO) services manage critical front- and back-office processes that can include human resources and accounting as well as customer-related services such as contact cen...
Start evaluating software now
Country:
 Security code
Already have a TEC account? Sign in here.
 
Don't have a TEC account? Register here.

Documents related to » outsourcing service roi


Outsourcing Challenges: Avoid the Pitfalls
Outsourcing can provide management with a powerful tool to control cost and enhance product and service delivery. Yet so many outsourcing initiatives fall short

outsourcing service roi  | Outsourcing Report | Outsourcing Service | Outsourcing Services | Outsourcing Solution | Outsourcing Solutions | Outsourcing Strategy | Outsourcing Trends | Process Outsourcing | Software Development Outsourcing | Strategic Outsourcing | IT Benefits Outsourcing | IT Business IT Outsourcing | IT Business Process Outsourcing | IT Business Processes Outsourcing | IT Corporate Outsourcing | IT Global Outsourcing | IT Outsource Benefits | IT Outsource Companies | IT Outsource Company | IT Infrastructure Read More
Service-oriented Architecture-Savior or Nemesis?
Managed well, service-oriented architecture (SOA) offers a tremendous opportunity to make positive changes and lay a foundation that will allow IT to become

outsourcing service roi  costs was leading to outsourcing. So, looking at the auto industry of today may provide some hints as to where the software industry is heading. Today’s auto industry is a truly global business with the same cars and brands competing in virtually every world market. Cars are constructed on common platforms using common components. Many different vehicles, brands, and manufacturers share the same platforms and components. Ford shares platforms and components with Mazda and Volvo; GM shares platforms and Read More
How to Cope When Your Service Provider is Acquired
Challenges are aplenty when a vendor is acquired. Financial health is no longer a safe indicator to gauge a vendor''s future during this mega merger era. Knowing

outsourcing service roi  support, possibly with an outsourcing arrangement. An installed base of even modest size should generate enough recurring revenue to support a development group that will enhance the product, at least enough to keep it viable in the current technological environment. Although end user companies should continue to track the financial health of their vendors to help discern if the vendor will be a collector or one of the collected, the latest affair involving Oracle, PeopleSoft, and J.D. Edwards may prove Read More
Offshore Outsourcing: Is There a Method to the Madness? Planning for Offshore Outsourcing
Organizations considering the offshore outsourcing of processes should seriously consider adopting a proven methodology before implementation. This will

outsourcing service roi  the firm''s core-competence, while outsourcing non-core functions to a shared service or third party organization whose personnel focus on developing the economies of scale and best practices in the function they provide. About the Author Nitin Kapila is a consultant with extensive international experience reviewing and benchmarking cross-border operations; collecting qualitative and quantitative data from across back- and front-office functions; collaboratively ranking processes for offshore application; Read More
Recession? Steal Market Share by Increasing Customer Service!
During a recession, don’t follow the cost-cutting crowd. Of course, be frugal, but in areas that don’t touch the customer. Forget what everyone else is doing

outsourcing service roi  Marketing , Customer Service Outsourcing , Customer Service Positions , Customer Service Problems , Customer Service Program , Customer Service Representatives , Customer Service Resume , Customer Service Reviews , Customer Service Samples , Customer Service Satisfaction , Customer Service Skills , Customer Service Software , Customer Service Solutions , Customer Service Strategy , Customer Service Support , Customer Service System , Customer Service Tools , Customer Service Training . Mindshare Read More
MSF R2 Service Architecture
As Internet and IP technologies are increasing service expectations, the number of resources available to create, deploy, and manage new services have reduced

outsourcing service roi  R2 Service Architecture As Internet and IP technologies are increasing service expectations, the number of resources available to create, deploy, and manage new services have reduced. The result is that expectations for new services are outpacing the ability to deliver them. We explore the limitations of traditional voice service architecture, and propose a new architectural solution to address these shortcomings. Read More
DSL Ltd. Selects IFS for Service Management
DSL Ltd., a Canadian commercial food service and restaurant equipment distributor and service provider has chosen IFS Field Service Management and IFS Mobile

outsourcing service roi  Ltd. Selects IFS for Service Management DSL Ltd., a Canadian commercial food service and restaurant equipment distributor and service provider (to quick-serve restaurants, convenience stores, grocery stores, and independent businesses) for nearly a century, has chosen IFS Field Service Management and IFS Mobile Workforce Management , components of IFS’ Enterprise Service Management offering (which came from the acquisitions of Metrix and 360 Scheduling ). The firm intends to enhance its service Read More
Differentiation through Service Excellence
With products increasingly becoming commodities, chief executive officers (CEOs) recognize that first-rate customer service is key to enhancing customer

outsourcing service roi  call center costs through outsourcing, enhanced automation, and self-service. Since the focus has been largely on cost, the benefits to customers '' and thus opportunities for top-line revenue growth '' have been minimal. Also, customer segmentation and other information used in these initial implementations have been relatively static, so rapidly evolving customer needs are not well considered in service offerings. But customer service agendas are changing. Companies are shifting the center of gravity of Read More
5 Key Steps to Make Field Service Profitable
Is field service seen as a cost center at your business? Providing field service can be a complex process, but that does not have to mean it’s unprofitable

outsourcing service roi  Key Steps to Make Field Service Profitable Is field service seen as a cost center at your business? Providing field service can be a complex process, but that does not have to mean it’s unprofitable. Every field service interaction is an opportunity to not only delight customers, but also increase revenue. Here are 5 easy steps to get your field service organization in the black this year. Accomplish all five and get your field techs, customers, and balance sheet in your favor. Read More
Reverse Logistics for Service
Reverse logistics management for service requires specialized software that accounts for many transactions and processes unique to installed base support. By

outsourcing service roi  Logistics for Service Reverse logistics management for service requires specialized software that accounts for many transactions and processes unique to installed base support. By implementing a configurable solution that automates the end-to-end reverse logistics cycle, service organizations can increase productivity, improve the customer experience, and significantly reduce costs. Find out more. Read More
A Leader in Service Management Tackles Multidimensional Growth
Founded in 1999, Servigistics, initially a service parts planning and optimization (SPP/O) specialist, has become a full-fledged service lifecycle management

outsourcing service roi  in the business process outsourcing (BPO) space, given the trend of many product companies to outsource their service operations to outside specialists. We recently announced our alliance with NextNine for its remote service capabilities. Last but not least, we do provide application programming interfaces (APIs) to SAP and Oracle’s ERP and EAM solutions, but over time and subject to market needs, we might want to have even more involved certifications for SAP NetWeaver and Oracle Fusion Middleware Read More
Selecting Field Service Management Software
What is a dynamic scheduling engine, and why does your field service management operation need one? Learn the ins and outs of this technology, which can help

outsourcing service roi  Field Service Management Software What is a dynamic scheduling engine, and why does your field service management operation need one? Learn the ins and outs of this technology, which can help you adapt to rapidly changing priorities, schedule in real time, meet demanding service level agreements, and more, all while reducing cost. Read More
Top Software for Service Companies
For your own customized comparison reports, select a category below:ERP for Service Companies. Professional Services Automation Human Resource Man...

outsourcing service roi  Software for Service Companies Comparing software solutions for services companies can be difficult and time-consuming—but at TEC we make it quick and easy In just seconds, you can get free side-by-side software comparison reports. Choose from all the leading vendors—including Microsoft, SAP, Oracle, UNIT4, Sage, IBM, Pronto Software, MicroStrategy, Infor, Epicor, META4, NuView, OpenAir, NOW Solutions, NetSuite, Cézanne Software, PRELYTIS, QlikTech International, TARGIT, Cougar Mountain Read More
Drive Value with Outsourcing Management Tools
There is much discussion in the marketplace about outsourcing management and governance (OM/G). Many organizations mistakenly assume they understand the science

outsourcing service roi  Value with Outsourcing Management Tools There is much discussion in the marketplace about outsourcing management and governance (OM/G). Many organizations mistakenly assume they understand the science of effective OM/G, but that’s often not the case. OM/G is a critical discipline enabling companies to achieve the intent of their outsourcing deal. In fact, without it, value leakage of 15 percent or greater is the typical result. Read More

Recent Searches
A B C D E F G H I J K L M N O P Q R S T U V W X Y Z Others