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Documents related to » outsourcing service it


Case Study: OCR Solution the Key to Success for Berkheimer Outsourcing
Founded in 1936, Berkheimer Outsourcing is the largest independent local tax administrator in Pennsylvania (US). Each day, critical information must be quickly and accurately captured from more than 150,000 documents. A time-consuming paper shuffle, including tedious manual data entry, had to be replaced with an automated solution. Find out how Berkheimer virtually eliminated the need for data entry.

OUTSOURCING SERVICE IT: to Success for Berkheimer Outsourcing Case Study: OCR Solution the Key to Success for Berkheimer Outsourcing Source: AnyDoc Software, Inc. Document Type: Case Study Description: Founded in 1936, Berkheimer Outsourcing is the largest independent local tax administrator in Pennsylvania (US). Each day, critical information must be quickly and accurately captured from more than 150,000 documents. A time-consuming paper shuffle, including tedious manual data entry, had to be replaced with an automated
8/4/2008 11:00:00 AM

Smooth Migration to VoIP Service
Many companies want to migrate to voice over Internet protocol (VoIP), but will not take any risk because their phone system is too critical to business. Openface presents a methodology for smoothly migrating to VoIP. Smooth Migration to VoIP is targeting companies that have a Legacy PBX in place (that is not IP-ready) and are interested in migrating to VoIP through a smooth transition process.

OUTSOURCING SERVICE IT: Smooth Migration to VoIP Service Smooth Migration to VoIP Service Source: OpenFace Document Type: Case Study Description: Many companies want to migrate to voice over Internet protocol (VoIP), but will not take any risk because their phone system is too critical to business. Openface presents a methodology for smoothly migrating to VoIP. Smooth Migration to VoIP is targeting companies that have a Legacy PBX in place (that is not IP-ready) and are interested in migrating to VoIP through a smooth transition
2/15/2006 12:53:00 PM

A Guide to ERP for Service Organizations
Enterprise resource planning (ERP) is enabling service organizations to streamline service delivery, optimize operations, and improve customer satisfaction. In this podcast, TEC analyst Neil Stolovitsky sits down with Oracle’s Ted Kempf for his take on the unique implementation requirements of ERP systems for professional service organizations, as well as the role technology plays in running a successful service business.

OUTSOURCING SERVICE IT: A Guide to ERP for Service Organizations A Guide to ERP for Service Organizations Shockwave Flash plug-in is not installed or disabled. Enterprise resource planning (ERP) is enabling service organizations to streamline service delivery, optimize operations, and improve customer satisfaction. In this podcast, TEC analyst Neil Stolovitsky sits down with Oracle’s Ted Kempf for his take on the unique implementation requirements of ERP systems for professional service organizations, as well as the role
6/8/2007 11:22:00 AM

Luxoft and New York Media: Shared Commitment to Engineering Excellence Makes Outsourcing a Success
Albert Lee, executive director of technology at New York Media, thought he already knew everything he needed to know about outsourcing. Throughout his career, outsourcing has always meant mismanaged offshore teams that replaced onshore talent “all in the name of saving a few dollars.” Find out why—and more importantly, how—he overcame his prejudices.

OUTSOURCING SERVICE IT: to Engineering Excellence Makes Outsourcing a Success Luxoft and New York Media: Shared Commitment to Engineering Excellence Makes Outsourcing a Success Source: Luxoft Document Type: Case Study Description: Albert Lee, executive director of technology at New York Media, thought he already knew everything he needed to know about outsourcing. Throughout his career, outsourcing has always meant mismanaged offshore teams that replaced onshore talent “all in the name of saving a few dollars.” Find out
9/2/2008 4:39:00 PM

Case Study: Pentair Anticipates Huge Cost Savings by Streamlining Service Operations with ServiceMax
Pentair, a leader in the design and manufacturing of thermal management products and enclosures that house and protect sensitive electronics and electrical components, had little visibility into partner performance and inventory usage, and was unable to accurately determine customer service entitlements. By using ServiceMax—and automating and streamlining its service business, Pentair expects to save about $5 million annually.

OUTSOURCING SERVICE IT: Case Study: Pentair Anticipates Huge Cost Savings by Streamlining Service Operations with ServiceMax Case Study: Pentair Anticipates Huge Cost Savings by Streamlining Service Operations with ServiceMax Source: ServiceMax Document Type: Case Study Description: Pentair, a leader in the design and manufacturing of thermal management products and enclosures that house and protect sensitive electronics and electrical components, had little visibility into partner performance and inventory usage, and was unable
6/12/2013 11:30:00 AM

A New Mandate for IT
In a global survey of senior managers in various functions from 17 industries, 61 percent say IT’s primary mission today is that of reducing costs and boosting productivity. But the IT mission is changing: nearly 70 percent of the same executives say that within three years IT’s main role will be to enable revenue growth. Learn more about how this shift is expected to happen, and how to manage it in your organization.

OUTSOURCING SERVICE IT: A New Mandate for IT A New Mandate for IT Source: SAP Document Type: White Paper Description: In a global survey of senior managers in various functions from 17 industries, 61 percent say IT’s primary mission today is that of reducing costs and boosting productivity. But the IT mission is changing: nearly 70 percent of the same executives say that within three years IT’s main role will be to enable revenue growth. Learn more about how this shift is expected to happen, and how to manage it in your
1/21/2009 11:47:00 AM

IT Vendor Management in Hard Economic Times
Just what you need about IT Vendor Management! During a recession, successful businesses change their approach to managing information technology (IT) sourcing. The challenge is to become more efficient and invest in IT so the return on investment (ROI) is realized quickly and business competitiveness is improved at lower cost. IT vendor management allows you to build a mutually beneficial relationship with your suppliers and service providers. Find out how.

OUTSOURCING SERVICE IT: able reduce cost by outsourcing particular activities that are not critical to their core business nor do they retain the internal expertise in order to be efficient in particular areas. Vendor Management is a process that allows you to build a relationship with your suppliers and service providers that will strengthen both businesses. Vendor management is not negotiating the lowest price possible. It is constantly working with your vendors to come to agreements that will mutually benefit both companies.
7/17/2009 2:18:00 PM

Six Sigma for IT Service Level Management
Six Sigma for IT Service Level Management. Browse Free IT Reports on Six Sigma for IT Service Level Management. Industry analysts, Enterprise Management Associates (EMA), recently conducted research to understand how widespread the acceptance of Six Sigma is for managing IT service quality. This research, which was targeted primarily at enterprises, showed that 65 percent of those surveyed acknowledge the relevance of Six Sigma for IT-based service management. While many IT organizations have yet to adopt Six Sigma for service management, 80 percent stated that they have plans to do so. This research suggests there is a growing interest in Six Sigma.

OUTSOURCING SERVICE IT: these claims seriously and outsourcing many aspects of IT where the outsourcer commits to a particular level of service and then delivers to that level. Internal IT groups are now viewed as the service provider for remaining capabilities. They must essentially compete with outside organizations on a cost and quality of service basis. Executive management is pressuring IT management to reduce costs, improve customer satisfaction, and manage IT capabilities from a services perspective. In response, IT execu
10/3/2005 12:33:00 PM

The Whitelisting of America: Security for IT » The TEC Blog
The Whitelisting of America: Security for IT » The TEC Blog TEC Blog     TEC Home     About TEC     Contact Us     About the Bloggers     Follow TEC on Twitter    RSS   Discussing Enterprise Software and Selection --> Fast, Accurate Software Evaluations TEC helps enterprises evaluate and select software solutions that meet their exacting needs by empowering purchasers with the tools, research, and expertise to make an ideal decision. Your software selection starts here. Learn more about

OUTSOURCING SERVICE IT: Database Systems, eWeek, Flask, Jason Brooks, National Security Agency, NSA, Security, Selinux, Whitelisting, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
26-11-2008

A CFO s Guide For Managing IT
In the post Y2K era, many companies have turned to the CFO to oversee the IT function with the CIO or head of IT reporting to the CFO. IT may look organizationally like accounting, but the issues a CFO will face in managing IT will be complex and involve an organizational approach that is focused on the unique aspects of managing IT.

OUTSOURCING SERVICE IT: A CFO s Guide For Managing IT A CFO s Guide For Managing IT Bill Friend - December 25, 2003 Read Comments Featured Author - Bill Friend - December 25, 2003 IT Has Changed Forever Often, it is difficult to determine precisely when sea change starts. For the Information Technology sector, it is clear that if the signs were not apparent before, sometime shortly after 12:01 on Saturday, January 1, 2000, things changed forever. Ironically, IT changed, not because something happened, but because of a non-event.
12/25/2003

Trends in IT Needs, Purchasing, and Strategy » The TEC Blog
Trends in IT Needs, Purchasing, and Strategy » The TEC Blog TEC Blog     TEC Home     About TEC     Contact Us     About the Bloggers     Follow TEC on Twitter    RSS   Discussing Enterprise Software and Selection --> Fast, Accurate Software Evaluations TEC helps enterprises evaluate and select software solutions that meet their exacting needs by empowering purchasers with the tools, research, and expertise to make an ideal decision. Your software selection starts here. Learn more about

OUTSOURCING SERVICE IT: CEO, cfo, CIO, IT, IT purchasing, IT strategy, purchasing authorization, software needs assessment, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
13-09-2011


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