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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 outsourcing questions epo

Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Business Process Outsourcing (BPO)

Business process outsourcing (BPO) services manage critical front- and back-office processes that can include human resources and accounting as well as customer-related services such as contact center services. 

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Documents related to » outsourcing questions epo

Outsourcing Best Practices-A Primer on Outsourcing Governance


The cardinal sin of outsourcing governance is to focus entirely on the mechanics and the price. If you do that, you’ll squander the true potential of the relationship. So spend the time and effort required to ensure an effective governance process—and don’t lose sight of the fact that without cultural alignment with your vendor, you’ll only be creating ground rules for debate, not agreement.

outsourcing questions epo  fi nd in an outsourcing partner? Do parts of your team function more effectively than others? Understanding what you have is the lion’s share of defi ning what you need. It’s also important to fully understand what your customer — the end user — wants from IT. Is IT viewed positively and as being successful in your company? Is IT a strategic enabler or a necessary evil? The answers to these questions are essential clues to fi nding the best outsourcing vendor for your needs, and not simply taking Read More

Outsourcing Challenges: Avoid the Pitfalls


Outsourcing can provide management with a powerful tool to control cost and enhance product and service delivery. Yet so many outsourcing initiatives fall short of expectations—why? For one thing, you need to know what you’re getting into, by going through an intense request for proposal (RFP) process and many rounds of contract negotiations. Find out how to better manage negotiating your outsourcing contract, and more.

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Outsourcing 101 - A Primer Part Three: Approaches and Recommendations


Outsourcing is a very diverse market, and there are many different outsourcing options and outsourcing service providers to choose from. This part discusses recommendations for companies looking to outsource, and recommendations for outsourcing providers.

outsourcing questions epo  company contracts with an outsourcing provider to perform a defined scope of work, and the outsourcing provider charges the company a fee. The fee can take many forms: by the transaction, by labor hour, cost per unit, cost per project, or annual cost. Companies choose to outsource for many reasons. It is common for companies to embark on an outsourcing effort in order to lower costs, improve service, obtain expert skills, improve processes, or improve focus on core activities. Nevertheless, outsourcing Read More

11 Vital Questions to Ask When Negotiating for a New Phone System


This white paper addresses vital questions to ask phone system vendors while negotiating a purchase of a new phone system. Tips include making sure your vendor representative thoroughly understands your needs, asking about how they differ from their competitors, exploring extra costs and system compatibility, looking at technical issues that will affect speed and quality, and asking for references.

outsourcing questions epo  Vital Questions to Ask When Negotiating for a New Phone System This white paper addresses vital questions to ask phone system vendors while negotiating a purchase of a new phone system. Tips include making sure your vendor representative thoroughly understands your needs, asking about how they differ from their competitors, exploring extra costs and system compatibility, looking at technical issues that will affect speed and quality, and asking for references. Read More

Is One Country Good Enough to Handle Your Outsourcing Business?


Recently, I touched on the idea of building a vendor portfolio to help manage risks associated with software outsourcing practices in the article Should North Americans Send More Software Development Work to China? I’d like to use this blog post to give some complementary readings for those who read the article and felt the vendor portfolio idea interesting. The concept of “portfolio

outsourcing questions epo  Enough to Handle Your Outsourcing Business? Recently, I touched on the idea of building a vendor portfolio to help manage risks associated with software outsourcing practices in the article Should North Americans Send More Software Development Work to China? I’d like to use this blog post to give some complementary readings for those who read the article and felt the vendor portfolio idea interesting. The concept of “portfolio” is very prominent in the finance world. “In finance, a portfolio is Read More

Outsourcing


Business Connexion solutions focus on five areas: Technology Infrastructure: providing the technology foundation including servers, storage, networking, and related support services. Business Applications: offering a best-of-breed applications solutions portfolio to cater the clients’ business requirements. Communications: using an next generation network (NGN) to carry data, voice, and video traffic on behalf of clients. Outsourcing: focussing on controlling and managing the provision of ICT systems and services. Asset Finance: offering asset financing options to allow clients to access capital and ICT expertise when procuring technology.  

outsourcing questions epo  Business Connexion solutions focus on five areas: Technology Infrastructure: providing the technology foundation including servers, storage, networking, and related support services. Business Applications: offering a best-of-breed applications solutions portfolio to cater the clients’ business requirements. Communications: using an next generation network (NGN) to carry data, voice, and video traffic on behalf of clients. Outsourcing: focussing on controlling and managing the provision of ICT Read More

Who Benefits from Outsourcing?


While simple on the surface, the decision to outsource is a major strategic undertaking. Besides weighing cost reduction against the consequences of reduced control, companies must also consider various economic effects, political consequences, and even cultural limitations. Discover the economic and political implications of outsourcing and offshoring, and learn techniques for managing successful deals.

outsourcing questions epo  Co. is a global outsourcing company focused on custom application development, software testing, web system design and offshore staff augmentation services. Source: Intetic Co. Resources Related to Who Benefits from Outsourcing? : Outsourcing (Wikipedia) Offshore outsourcing (Wikipedia) Who Benefits from Outsourcing? Benefits of Outsourcing is also known as : Benefit Administration Outsourcing , Benefit HR Outsourcing , Benefit Outsource , Benefit Outsourcing , Benefit Outsourcing Companies , Benefit Read More

Taking a Reality Check on Today’s Outsourcing Market


Despite rumors to the contrary, IT and business process outsourcing markets are delivering much of their promised value. But when buyers experience problems with outsourcing efforts, it’s usually the result of faulty expectations, inadequate resources, or service provider shortcomings. That’s why buyers must focus on avoiding the usual mistakes—by understanding where, how, and when (and when not) to leverage outsourcing.

outsourcing questions epo  Reality Check on Today’s Outsourcing Market Despite rumors to the contrary, IT and business process outsourcing markets are delivering much of their promised value. But when buyers experience problems with outsourcing efforts, it’s usually the result of faulty expectations, inadequate resources, or service provider shortcomings. That’s why buyers must focus on avoiding the usual mistakes—by understanding where, how, and when (and when not) to leverage outsourcing. Read More

Dedicated Offshore Outsourcing


IXION provides the following dedicated offshore outsourcing services. Offshore software development: IXION will manage all aspects of the project and provide a fixed bid to deliver the application using its current resources. IT staff augmentation: IXION will hire and staff a dedicated offshore team exclusively for your organization; you manage the software development life cycle via direct contact with an exclusive offshore project manager and access to a dedicated onshore client services manager. IXION provides VoIP phone service, support tools, and issue tracking systems to facilitate communication. IT infrastructure/offshore operations: IXION will design and manage the creation of a wholly owned offshore operation for your organization. All aspects of setting up the offshore operation and creating the subsidiary are delivered within a fixed budget and timeframe. IXION will transition the operation over to you after a designated training period. This is a build-operate-transfer (B-O-T) model. IXION has a dedicated and experienced senior management team. The company's development resources, offshore infrastructure, and customer base helps support its professional onshore and offshore services.  

outsourcing questions epo  Offshore Outsourcing IXION provides the following dedicated offshore outsourcing services. Offshore software development: IXION will manage all aspects of the project and provide a fixed bid to deliver the application using its current resources. IT staff augmentation: IXION will hire and staff a dedicated offshore team exclusively for your organization; you manage the software development life cycle via direct contact with an exclusive offshore project manager and access to a dedicated onshore Read More

Lean as a Response to Global Outsourcing Challenges


The recent trend of manufacturing companies in outsourcing their production tasks to other parts of the world has certainly been effective in reducing production costs and increasing profit margins, but at the cost of complex supply chains and inability to quickly respond to new requests or demand changes. Learn how lean production can address global outsourcing challenges and help your company realize strategic growth.

outsourcing questions epo  a Response to Global Outsourcing Challenges The last few decades have witnessed dramatic changes in the manufacturing and global logistics landscape. Organizations in the highly developed and diversified manufacturing industry have shifted into a service-oriented industry, with product manufacturing becoming almost a rarity (with the exception of food processing companies, defense-oriented companies, car parts manufacturers, and a few others). Facing increasing intensity from global competition, most Read More

3 Questions You Need to Take More Seriously When Adopting Mobile CRM


Most of us use a mobile device for work, and even though we all care about how to maintain and keep these devices safe and running well, there are questions that we probably did not consider seriously or decided to deal with later. Though this inactivity may not have serious consequences for each individual, the sum of many small issues can turn into a big problem at the company level. In order

outsourcing questions epo  Questions You Need to Take More Seriously When Adopting Mobile CRM Most of us use a mobile device for work, and even though we all care about how to maintain and keep these devices safe and running well, there are questions that we probably did not consider seriously or decided to deal with later. Though this inactivity may not have serious consequences for each individual, the sum of many small issues can turn into a big problem at the company level. In order to avoid that, you should start looking at Read More

Accelerating Return on Investment through B2B Outsourcing


With an uncertain future, if you want to continue growing you must step away from “business as usual” and focus on keeping operations lean and efficient. Top-level executives have directed managers to restructure and cut costs. For chief information officers (CIOs), restructuring often means consolidating IT resources to eliminate redundancy. But today, managers must look past the numbers and evaluate long-term benefits.

outsourcing questions epo  on Investment through B2B Outsourcing With an uncertain future, if you want to continue growing you must step away from “business as usual” and focus on keeping operations lean and efficient. Top-level executives have directed managers to restructure and cut costs. For chief information officers (CIOs), restructuring often means consolidating IT resources to eliminate redundancy. But today, managers must look past the numbers and evaluate long-term benefits. Read More

Winning Outsourcing Strategies


Outsourcing is increasingly used to reduce costs and increase value—but it has its risks. As companies look to push more of their custom software application development needs to outsourcing partners, you need to plan carefully to build stringent security requirements into contracts and create metrics to ensure those requirements are met. Find out how to increase the value and reduce the risk of outsourcing.

outsourcing questions epo  Outsourcing Strategies Outsourcing is increasingly used to reduce costs and increase value—but it has its risks. As companies look to push more of their custom software application development needs to outsourcing partners, you need to plan carefully to build stringent security requirements into contracts and create metrics to ensure those requirements are met. Find out how to increase the value and reduce the risk of outsourcing. Read More

10 Questions to Ask Your Finance and Accounting Software Vendors Before You Buy ERP


When conducting a mid-market enterprise resource planning (ERP) system comparison, there are several key questions that you should ask: How much should ERP software cost? What IT resources will be needed to implement it? But don’t stop there. The seas of ERP are vast, and navigating through the current market is not simple. Equip yourself with these questions before evaluating and interviewing vendors.

outsourcing questions epo  training and even global outsourcing services. What is the true cost of the ERP solution? Like any large-scale technology undertaking, purchasing the software and licensing the cost of which depends on your organization''s size, the number of employees who will use the software and the number of ERP applications you''re buying is just one part of the final cost of an ERP solution. Because midmarket companies are likely to be operating on a more limited budget than their larger competitors, it''s critical to Read More