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Business Process Outsourcing (BPO)
Business process outsourcing (BPO) services manage critical front- and back-office processes that can include human resources and accounting as well as customer-related services such as contact cen...
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Documents related to » outsourcing quality


Outsourcing Best Practices-A Primer on Outsourcing Governance
The cardinal sin of outsourcing governance is to focus entirely on the mechanics and the price. If you do that, you’ll squander the true potential of the

outsourcing quality  why you are considering outsourcing in the fi rst place. This primary motivation should then be able to be tracked through all aspects of governance. Is your primary motivation strategic transformation? Or is it improved quality of service, cost containment, or a combination of the above? With these factors in mind, does your planned or current governance strategy support those objectives? For example, if your primary motivation is strategic transformation, how are you going to measure the success of Read More
Why and How Outsourcing Management and Governance is Critical to Outsourcing Success
Organizations undertaking information technology and business process outsourcing typically are very focused on

outsourcing quality  key capabilities that enable outsourcing management and governance success. These capabilities can be categorized further and mapped to the balance that companies continue to manage - risk mitigation against desires for value realization. These categories are highlighted below: Risk Migitation   Finance and commercial management: The ability to ensure contractual obligations are being met by both parties and verifying the invoice reflects the service quality received and provisioned Compliance Read More
Outsourcing Best Practices
It has become very common for start-ups to begin their entire product development by leveraging companies offshore. Once a long-haul possibility for large

outsourcing quality  product engineering and specialized outsourcing services. So much so, in 2005-2006, the Craigslist has added over 20 new cities across the globe—from Manila to Bangalore to Sofia, and so on. These lists see active transactions exchanged—between buyers and sellers of offshore services, where the largest level of interest appears to be in areas like web applications development, custom software development in various domains, graphic design, and independent testing and quality assurance. Other Read More
Outsourcing 101 - A Primer
Outsourcing is a very diverse topic, and there are many different outsourcing options and outsourcing service providers to choose from. Companies are telling

outsourcing quality  of work, and the outsourcing provider charges the company a fee. The fee can take many forms: by the transaction, by labor hour, cost per unit, cost per project, an annual cost, cost by service levels, or other possible arrangements. In exchange for the fee, the customer is provided a product or service at a guaranteed quality or service level. Many contracts stipulate specific, measurable metrics called Service Level Agreements (SLAs). These SLAs might define the acceptable quantity of defects per lines Read More
Outsourcing with Confidence. Improving Communication, Visibility, and Quality Control
Outsourcing of software development work requires careful considerations and practices to alleviate the potential challenges involved. This white paper

outsourcing quality  Visibility, and Quality Control Outsourcing of software development work requires careful considerations and practices to alleviate the potential challenges involved. This white paper summarizes the challenges and describes Code Rocket: a software visualization and documentation system that offers assistance for supporting recommended best practices for outsourcing. Read More
Achievo Outsourcing Suite


outsourcing quality  Outsourcing Suite Read More
The Impact of Technology on Cost in Business Process Outsourcing
Many different factors contribute to the cost of a business process outsourcing (BPO) engagement. Among them, IT, especially software, is a key cost determinant

outsourcing quality  Cost in Business Process Outsourcing Many different factors contribute to the cost of a business process outsourcing (BPO) engagement. Among them, IT, especially software, is a key cost determinant that is often underestimated. A diligent assessment of BPO needs to address several cost components that are not included in the provider’s total contract value (TCV)—components which are often overlooked by buyers. Read More
Data Quality: A Survival Guide for Marketing
Even with the finest marketing organizations, the success of marketing comes down to the data. Ensuring data quality can be a significant challenge

outsourcing quality  Quality: A Survival Guide for Marketing Even with the finest marketing organizations, the success of marketing comes down to the data. Ensuring data quality can be a significant challenge, particularly when you have thousands or even millions of prospect records in your CRM system and you are trying to target the right prospect. Data quality, data integration, and other functions of enterprise information management (EIM) are crucial to this endeavor. Read more. Read More
Business Process Outsourcing (BPO)
Business process outsourcing (BPO) services manage critical front- and back-office processes that can include human resources and accounting as well as customer

outsourcing quality  Process Outsourcing (BPO) Business process outsourcing (BPO) services manage critical front- and back-office processes that can include human resources and accounting as well as customer-related services such as contact center services. Read More
Outsourcing Corporate Tax Services
In this position paper, you’ll learn the case for corporate tax services outsourcing, the varying outsourcing options, and the key reasons why most companies

outsourcing quality  services outsourcing, the varying outsourcing options, and the key reasons why most companies should rely on proven specialists to address their tax compliance and payment needs. Read More
Case Study: OCR Solution the Key to Success for Berkheimer Outsourcing
Founded in 1936, Berkheimer Outsourcing is the largest independent local tax administrator in Pennsylvania (US). Each day, critical information must be quickly

outsourcing quality  to Success for Berkheimer Outsourcing Founded in 1936, Berkheimer Outsourcing is the largest independent local tax administrator in Pennsylvania (US). Each day, critical information must be quickly and accurately captured from more than 150,000 documents. A time-consuming paper shuffle, including tedious manual data entry, had to be replaced with an automated solution. Find out how Berkheimer virtually eliminated the need for data entry. Read More
Application Outsourcing Service
Damco provides a wide variety of solutions and services to its customers, including: bespoke application development, maintenance, and support

outsourcing quality  Outsourcing Service Damco provides a wide variety of solutions and services to its customers, including: bespoke application development, maintenance, and support application enhancement, reengineering, and migration enterprise application integration (EAI) enterprise application services, including: enterprise resource planning (ERP) e-procurement and business-to-business (B2B) market places customer relationship management (CRM) supply chain management (SCM) e-business mobile applications Read More
Cincom Helps Cubic Defense Systems Take Control of Quality Management
Learn how Cubic Defense Systems improved their overall product quality and government compliance, while conforming to support mission-critical processes by

outsourcing quality  Helps Cubic Defense Systems Take Control of Quality Management Learn how Cubic Defense Systems improved their overall product quality and government compliance, while conforming to support mission-critical processes by using Cincom''s integrated quality management solution. Read More
A Mobile Software Quality Framework: How Quality Can Accelerate “Speed-to-market”
Today’s mobile software companies face a daunting challenge: How can they achieve quality while getting to market swiftly? After all, speed is king in the

outsourcing quality  Mobile Software Quality Framework: How Quality Can Accelerate “Speed-to-market” Today’s mobile software companies face a daunting challenge: How can they achieve quality while getting to market swiftly? After all, speed is king in the mobile market. The trade-off between speed and quality in mobile software development is an illusion—or should be. Get a closer look at the situation with a framework that presents a way to use quality assurance (QA) processes to accelerate development. Read More

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