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Business Process Outsourcing (BPO)
Business process outsourcing (BPO) services manage critical front- and back-office processes that can include human resources and accounting as well as customer-related services such as contact cen...
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Documents related to » outsourcing quality


Outsourcing Best Practices-A Primer on Outsourcing Governance
The cardinal sin of outsourcing governance is to focus entirely on the mechanics and the price. If you do that, you’ll squander the true potential of the

outsourcing quality  why you are considering outsourcing in the fi rst place. This primary motivation should then be able to be tracked through all aspects of governance. Is your primary motivation strategic transformation? Or is it improved quality of service, cost containment, or a combination of the above? With these factors in mind, does your planned or current governance strategy support those objectives? For example, if your primary motivation is strategic transformation, how are you going to measure the success of that Read More
Outsourcing 101 - A Primer
Outsourcing is a very diverse topic, and there are many different outsourcing options and outsourcing service providers to choose from. Companies are telling

outsourcing quality  of work, and the outsourcing provider charges the company a fee. The fee can take many forms: by the transaction, by labor hour, cost per unit, cost per project, an annual cost, cost by service levels, or other possible arrangements. In exchange for the fee, the customer is provided a product or service at a guaranteed quality or service level. Many contracts stipulate specific, measurable metrics called Service Level Agreements (SLAs). These SLAs might define the acceptable quantity of defects per lines Read More
Outsourcing Best Practices
It has become very common for start-ups to begin their entire product development by leveraging companies offshore. Once a long-haul possibility for large

outsourcing quality  product engineering and specialized outsourcing services. So much so, in 2005-2006, the Craigslist has added over 20 new cities across the globe—from Manila to Bangalore to Sofia, and so on. These lists see active transactions exchanged—between buyers and sellers of offshore services, where the largest level of interest appears to be in areas like web applications development, custom software development in various domains, graphic design, and independent testing and quality assurance. Other Read More
Why and How Outsourcing Management and Governance is Critical to Outsourcing Success
Organizations undertaking information technology and business process outsourcing typically are very focused on

outsourcing quality  key capabilities that enable outsourcing management and governance success. These capabilities can be categorized further and mapped to the balance that companies continue to manage - risk mitigation against desires for value realization. These categories are highlighted below: Risk Migitation   Finance and commercial management: The ability to ensure contractual obligations are being met by both parties and verifying the invoice reflects the service quality received and provisioned Compliance management Read More
Software Outsourcing Service
Depending on customers@ needs, HopeRun provides offshore software outsourcing using a number of different models, including application development, QA

outsourcing quality  Outsourcing Service Depending on customers'' needs, HopeRun provides offshore software outsourcing using a number of different models, including application development, QA, software localization, and operation support and maintenance. HopeRun provides application development in its complete cycle from business requirement analysis, design, development, testing, delivery, and up to post-production maintenance. Due to the company''s strict compliance to CMMI3, HopeRun guarantees its development cycle Read More
Managing the Risks When Outsourcing Offshore
In recent years, increasing numbers of businesses have chosen to outsource their application development overseas for smaller, defined projects, or through a

outsourcing quality  the Risks When Outsourcing Offshore In recent years, increasing numbers of businesses have chosen to outsource their application development overseas for smaller, defined projects, or through a long-term outsourcing partnership model. The main reasons for outsourcing include a desire to increase company productivity and efficiency, while simultaneously lowering operating costs in an increasingly competitive economy. But outsourcing, whether overseas or locally, comes with severe risks. Read More
Managing Risks Associated with Outsourcing
Strategic cost reduction has been a focus area for financial institutions (FIs), with outsourcing emerging as a very attractive option lately. But outsourcing

outsourcing quality  Risks Associated with Outsourcing Strategic cost reduction has been a focus area for financial institutions (FIs), with outsourcing emerging as a very attractive option lately. But outsourcing is fraught with risks. This article examines risks associated with outsourcing and offers perspectives on managing these risks. Read More
Outsourcing--IT Infrastructure RFI/RFP Template
Employee Information,IT Facility and Data Center Operation,Distributed Technology Operation,Network and Communications Service,Business Continuity and

outsourcing quality  -IT Infrastructure RFI/RFP Template The Outsourcing--IT Infrastructure RFI/RFP Template lists and describes 528 features and functions found in Outsourcing--IT Infrastructure software solutions. This Outsourcing, IT Infrastructure Template can help you save time, control costs, and communicate clearly with vendors at nearly every stage of your Outsourcing--IT Infrastructure software selection projects. Features and functions included in this Outsourcing, IT Infrastructure Template: Employee Read More
Extending Quality''s Reach to Manage Quality in the Supply Chain
Quality does not start at the receiving dock and end at the shipping dock. The focus on the supply chain demands that the quality department be involved from

outsourcing quality  Quality''s Reach to Manage Quality in the Supply Chain Introduction The quality department lies at the heart of a manufacturing concern. The quality department is responsible for ensuring that a company''s products consistently meet its quality expectations. The speed and accuracy with which the quality department can perform its functions is one determinant of how quickly products can be delivered. Traditionally, quality departments have focused their efforts within the four walls of the plant, Read More
A Mobile Software Quality Framework: How Quality Can Accelerate “Speed-to-market”
Today’s mobile software companies face a daunting challenge: How can they achieve quality while getting to market swiftly? After all, speed is king in the

outsourcing quality  Mobile Software Quality Framework: How Quality Can Accelerate “Speed-to-market” Today’s mobile software companies face a daunting challenge: How can they achieve quality while getting to market swiftly? After all, speed is king in the mobile market. The trade-off between speed and quality in mobile software development is an illusion—or should be. Get a closer look at the situation with a framework that presents a way to use quality assurance (QA) processes to accelerate development. Read More
Outsourcing Web-based Product Development
Development and enhancement budgets for an enterprise’s information architecture are under tremendous pressure to deliver cost-effective results. Indeed

outsourcing quality  Web-based Product Development Development and enhancement budgets for an enterprise’s information architecture are under tremendous pressure to deliver cost-effective results. Indeed, enterprises are finding it more and more difficult to keep pace with new technology trends and complexities, and a growing diversity in the skills needed. So how can an enterprise ensure internal and competitive gains? Outsourcing? Maybe. But where’s your safety net? Read More
Application Outsourcing Services
BlueAlly provides a range of custom application development and management services (ADMS), which address both strategic outsourcing and capacity services

outsourcing quality  Outsourcing Services BlueAlly provides a range of custom application development and management services (ADMS), which address both strategic outsourcing and capacity services engagement models. ADMS helps its clients meet fast-changing business requirements and challenges, without increasing their budgets. BlueAlly provides ADMS across various platforms and technologies, including integration of multiple technology environments. BlueAlly''s specific application development services include full Read More
Outsourcing as a Revenue Enabler
The scope of business process outsourcing (BPO) has moved beyond back-office functions. Outsourcing is increasingly being seen as a partnering tool for the

outsourcing quality  scope of business process outsourcing (BPO) has moved beyond back-office functions. Outsourcing is increasingly being seen as a partnering tool for the generation of revenue and not just cost savings. In this white paper, Manish Dugar, Senior Vice President, Wipro BPO, talks to Outsourcing Center about how BPOs can transform themselves into revenue enablers and help organizations do business better. Read More
Cincom Helps Cubic Defense Systems Take Control of Quality Management
Learn how Cubic Defense Systems improved their overall product quality and government compliance, while conforming to support mission-critical processes by

outsourcing quality  Helps Cubic Defense Systems Take Control of Quality Management Learn how Cubic Defense Systems improved their overall product quality and government compliance, while conforming to support mission-critical processes by using Cincom''s integrated quality management solution. Read More

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