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Business Process Outsourcing (BPO)
Business process outsourcing (BPO) services manage critical front- and back-office processes that can include human resources and accounting as well as customer-related services such as contact cen...
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Documents related to » outsourcing quality


Outsourcing Best Practices-A Primer on Outsourcing Governance
The cardinal sin of outsourcing governance is to focus entirely on the mechanics and the price. If you do that, you’ll squander the true potential of the

outsourcing quality  why you are considering outsourcing in the fi rst place. This primary motivation should then be able to be tracked through all aspects of governance. Is your primary motivation strategic transformation? Or is it improved quality of service, cost containment, or a combination of the above? With these factors in mind, does your planned or current governance strategy support those objectives? For example, if your primary motivation is strategic transformation, how are you going to measure the success of Read More...
10 Key Considerations When Outsourcing QA and Testing Services
With the increase in global IT outsourcing agreements, many companies are looking at outsourcing quality assurance (QA) and testing to ensure high-quality

outsourcing quality  companies are looking at outsourcing quality assurance (QA) and testing to ensure high-quality deliverables and gain competitive advantages. These companies need to select an outsourcing partner that has local and offshore test centers—and a strong on-site consultancy presence. Find out about these and other issues that will help you in the short and long term. Read More...
Outsourcing Best Practices
It has become very common for start-ups to begin their entire product development by leveraging companies offshore. Once a long-haul possibility for large

outsourcing quality  product engineering and specialized outsourcing services. So much so, in 2005-2006, the Craigslist has added over 20 new cities across the globe—from Manila to Bangalore to Sofia, and so on. These lists see active transactions exchanged—between buyers and sellers of offshore services, where the largest level of interest appears to be in areas like web applications development, custom software development in various domains, graphic design, and independent testing and quality assurance. Other Read More...
Outsourcing 101 - A Primer
Outsourcing is a very diverse topic, and there are many different outsourcing options and outsourcing service providers to choose from. Companies are telling

outsourcing quality  of work, and the outsourcing provider charges the company a fee. The fee can take many forms: by the transaction, by labor hour, cost per unit, cost per project, an annual cost, cost by service levels, or other possible arrangements. In exchange for the fee, the customer is provided a product or service at a guaranteed quality or service level. Many contracts stipulate specific, measurable metrics called Service Level Agreements (SLAs). These SLAs might define the acceptable quantity of defects per lines Read More...
Why and How Outsourcing Management and Governance is Critical to Outsourcing Success
Organizations undertaking information technology and business process outsourcing typically are very focused on

outsourcing quality  key capabilities that enable outsourcing management and governance success. These capabilities can be categorized further and mapped to the balance that companies continue to manage - risk mitigation against desires for value realization. These categories are highlighted below: Risk Migitation   Finance and commercial management: The ability to ensure contractual obligations are being met by both parties and verifying the invoice reflects the service quality received and provisioned Compliance Read More...
IT Services: Outsourcing, IT Infrastructure Competitor Analysis Report
The IT Infrastructure Outsourcing knowledge base focuses on the selection of companies who provide outsource services in the areas of information technology (IT

outsourcing quality  Report The IT Infrastructure Outsourcing knowledge base focuses on the selection of companies who provide outsource services in the areas of information technology (IT) infrastructure. The typical types of activities that these providers perform include data center operations; network operations; backup/recovery services, data storage management services; system administration services; end user support of desktop PCs, laptops, and handheld devices; web site, or application hosting, etc. Read More...
Guide to Quality Assurance
In today’s world, current and future customers are interested to know whether or not you have implemented a quality control system. Some customers will demand

outsourcing quality  to Quality Assurance In today’s world, current and future customers are interested to know whether or not you have implemented a quality control system. Some customers will demand International Organization for Standards (ISO) certification, and others may just ask about it. Whatever their requirements, having a quality control system assures your customers that the products and services you offer are of high quality. Read More...
Outsourcing in Latin America
Global economic instability has modified the configuration in the worldwide outsourcing market. Find out what impact the crisis has had for Latin America

outsourcing quality  position in the global outsourcing market. Proximity to the US and a Spanish-language consumer market with stable growth have helped Mexico maintain its position as a common destination for nearshore call center and BPO operations as well as IT outsourcing. Brazil —This country is already a big world player in IT outsourcing. The Brazilian government has been making efforts to encourage offshoring and maintain its IT quality services and infrastructure. Brazil is also taking advantage of its large Read More...
Application Outsourcing Service
Damco provides a wide variety of solutions and services to its customers, including: bespoke application development, maintenance, and support

outsourcing quality  Outsourcing Service Damco provides a wide variety of solutions and services to its customers, including: bespoke application development, maintenance, and support application enhancement, reengineering, and migration enterprise application integration (EAI) enterprise application services, including: enterprise resource planning (ERP) e-procurement and business-to-business (B2B) market places customer relationship management (CRM) supply chain management (SCM) e-business mobile applications Read More...
Outsourcing, IT Infrastructure
The IT Infrastructure Outsourcing knowledge base focuses on the selection of companies who provide outsource services in the areas of information technology

outsourcing quality  Infrastructure The IT Infrastructure Outsourcing knowledge base focuses on the selection of companies who provide outsource services in the areas of information technology (IT) infrastructure. The typical types of activities that these providers perform include data center operations; network operations; backup/recovery services, data storage management services; system administration services; end user support of desktop PCs, laptops, and handheld devices; web site, or application hosting, etc. Read More...
Collaborative Teamwork in Outsourcing Scenarios
By nature, outsourcing is highly imitative, with organizations attempting to duplicate the imperfectly observed successes of others. Indeed, the myths and

outsourcing quality  Teamwork in Outsourcing Scenarios By nature, outsourcing is highly imitative, with organizations attempting to duplicate the imperfectly observed successes of others. Indeed, the myths and simplistic beliefs revolving around outsourcing—along with the usual technological, organizational, and cultural barriers—seriously impediment the effectiveness of collaborative models. The key to successful collaborative teamwork in offshore outsourcing lies in understanding and leveraging project Read More...
Taking a Reality Check on Today’s Outsourcing Market
Despite rumors to the contrary, IT and business process outsourcing markets are delivering much of their promised value. But when buyers experience problems

outsourcing quality  Reality Check on Today’s Outsourcing Market Despite rumors to the contrary, IT and business process outsourcing markets are delivering much of their promised value. But when buyers experience problems with outsourcing efforts, it’s usually the result of faulty expectations, inadequate resources, or service provider shortcomings. That’s why buyers must focus on avoiding the usual mistakes—by understanding where, how, and when (and when not) to leverage outsourcing. Read More...
Data Quality: A Survival Guide for Marketing
Even with the finest marketing organizations, the success of marketing comes down to the data. Ensuring data quality can be a significant challenge

outsourcing quality  Quality: A Survival Guide for Marketing Even with the finest marketing organizations, the success of marketing comes down to the data. Ensuring data quality can be a significant challenge, particularly when you have thousands or even millions of prospect records in your CRM system and you are trying to target the right prospect. Data quality, data integration, and other functions of enterprise information management (EIM) are crucial to this endeavor. Read more. Read More...
Outsourcing, Applications Software Software Evaluation Report
The outsourcing application software Software Evaluation Report criteria are appropriate for selecting outsource providers in the area of business software

outsourcing quality  Applications Software Software Evaluation Report TEC''s Outsourcing, Applications Software Software Evaluation Report allows you to compare and analyze the features, functions, and services of multiple enterprise software solutions. Vendor responses are comprehensively rated on their level of support of for each criterion (supported, not supported, customization, future releases, etc.) to ensure you make and accurate and informed decision. This Software Evaluation Report provides extensive infor Read More...

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