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Business Process Outsourcing (BPO)
Business process outsourcing (BPO) services manage critical front- and back-office processes that can include human resources and accounting as well as customer-related services such as contact cen...
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Documents related to » outsourcing quality


Outsourcing Best Practices-A Primer on Outsourcing Governance
The cardinal sin of outsourcing governance is to focus entirely on the mechanics and the price. If you do that, you’ll squander the true potential of the

outsourcing quality  why you are considering outsourcing in the fi rst place. This primary motivation should then be able to be tracked through all aspects of governance. Is your primary motivation strategic transformation? Or is it improved quality of service, cost containment, or a combination of the above? With these factors in mind, does your planned or current governance strategy support those objectives? For example, if your primary motivation is strategic transformation, how are you going to measure the success of Read More...
Outsourcing 101 - A Primer
Outsourcing is a very diverse topic, and there are many different outsourcing options and outsourcing service providers to choose from. Companies are telling

outsourcing quality  of work, and the outsourcing provider charges the company a fee. The fee can take many forms: by the transaction, by labor hour, cost per unit, cost per project, an annual cost, cost by service levels, or other possible arrangements. In exchange for the fee, the customer is provided a product or service at a guaranteed quality or service level. Many contracts stipulate specific, measurable metrics called Service Level Agreements (SLAs). These SLAs might define the acceptable quantity of defects per lines Read More...
Outsourcing with Confidence. Improving Communication, Visibility, and Quality Control
Outsourcing of software development work requires careful considerations and practices to alleviate the potential challenges involved. This white paper

outsourcing quality  Visibility, and Quality Control Outsourcing of software development work requires careful considerations and practices to alleviate the potential challenges involved. This white paper summarizes the challenges and describes Code Rocket: a software visualization and documentation system that offers assistance for supporting recommended best practices for outsourcing. Read More...
Software Outsourcing Service
Depending on customers@ needs, HopeRun provides offshore software outsourcing using a number of different models, including application development, QA

outsourcing quality  Outsourcing Service Depending on customers'' needs, HopeRun provides offshore software outsourcing using a number of different models, including application development, QA, software localization, and operation support and maintenance. HopeRun provides application development in its complete cycle from business requirement analysis, design, development, testing, delivery, and up to post-production maintenance. Due to the company''s strict compliance to CMMI3, HopeRun guarantees its development cycle Read More...
Why and How Outsourcing Management and Governance is Critical to Outsourcing Success
Organizations undertaking information technology and business process outsourcing typically are very focused on

outsourcing quality  key capabilities that enable outsourcing management and governance success. These capabilities can be categorized further and mapped to the balance that companies continue to manage - risk mitigation against desires for value realization. These categories are highlighted below: Risk Migitation   Finance and commercial management: The ability to ensure contractual obligations are being met by both parties and verifying the invoice reflects the service quality received and provisioned Compliance Read More...
Application Outsourcing Service
Damco provides a wide variety of solutions and services to its customers, including: bespoke application development, maintenance, and support

outsourcing quality  Outsourcing Service Damco provides a wide variety of solutions and services to its customers, including: bespoke application development, maintenance, and support application enhancement, reengineering, and migration enterprise application integration (EAI) enterprise application services, including: enterprise resource planning (ERP) e-procurement and business-to-business (B2B) market places customer relationship management (CRM) supply chain management (SCM) e-business mobile applications Read More...
University of Canberra Achieves a Step Change With Offshore Outsourcing
This case study showcases the University of Canberra’s (UC) successful outsourcing story amidst an increasingly competitive education industry in Australia. A

outsourcing quality  Step Change With Offshore Outsourcing This case study showcases the University of Canberra’s (UC) successful outsourcing story amidst an increasingly competitive education industry in Australia. A broad coverage and decentralized approach to administrative support, coupled with lowering student demand and increasing budget deficit contributed to UC’s diminishing performance and margins. In order to rebuild its competitiveness, increase profitability and refocus on their core functions, UC decided to Read More...
New Arena PLM Offering Handles Quality
Cloud-based PLM software provider Arena Solutions recently announced Arena Quality, a new solution that aims to better organize quality processes at high-tech

outsourcing quality  Arena PLM Offering Handles Quality Arena Solutions , the cloud-based product lifecycle management (PLM) software provider, recently announced Arena Quality , a new solution that aims to better organize quality processes at high-tech companies. The Arena PLM suite also includes BOMControl and PartsList , as well as the supply chain solution Arena Exchange, all aiming to enable engineering and manufacturing teams and their extended supply chains to speed prototyping, reduce scrap, and simplify bills of Read More...
Manufacturing Outsourcing: 7 Common Pitfalls to Avoid
For years, outsourcing has been a way of life for many original equipment manufacturers (OEMs), as they regularly offload certain activities to contract

outsourcing quality  to Avoid For years, outsourcing has been a way of life for many original equipment manufacturers (OEMs), as they regularly offload certain activities to contract manufacturers (CMs). But despite the significant benefits that outsourcing provides, there are also risks and challenges involved that OEMs must consider. Learn about the seven common pitfalls to avoid, and how they can impact your manufacturing outsourcing success. Read More...
Data Quality Trends and Adoption
While much of the interest in data quality (DQ) solutions had focused on avoiding failure of data management-related initiatives, organizations now look to DQ

outsourcing quality  Quality Trends and Adoption While much of the interest in data quality (DQ) solutions had focused on avoiding failure of data management-related initiatives, organizations now look to DQ efforts to improve operational efficiencies, reduce wasted costs, optimize critical business processes, provide data transparency, and improve customer experiences. Read what DQ purchase and usage trends across UK and US companies reveal about DQ goals and drivers. Read More...
CAD Model Quality Testing
With 3-D computer-aided design (CAD) models taking on a broader and more significant role in the development of new products, CAD files must flow smoothly into

outsourcing quality  Model Quality Testing With 3-D computer-aided design (CAD) models taking on a broader and more significant role in the development of new products, CAD files must flow smoothly into downstream applications. Sometimes, however, errors do occur. An off-the-shelf software tool can detect problems in the design stage so they aren’t discovered at a crucial moment in the manufacturing process, when it may be costly—or even too late—to correct them. Read More...
Procurement Outsourcing: 10 Things Companies Really Want to Know
Procurement Outsourcing: The 10 Things Companies Really Want to Know draws upon recent discussions with dozens of companies that are exploring outsourcing

outsourcing quality  companies that are exploring outsourcing services. Jason Gilroy and colleagues draw upon their years of procurement expertise to provide answers to common questions surrounding the outsourcing of procurement services. Read More...
Outsourcing as a Revenue Enabler
The scope of business process outsourcing (BPO) has moved beyond back-office functions. Outsourcing is increasingly being seen as a partnering tool for the

outsourcing quality  scope of business process outsourcing (BPO) has moved beyond back-office functions. Outsourcing is increasingly being seen as a partnering tool for the generation of revenue and not just cost savings. In this white paper, Manish Dugar, Senior Vice President, Wipro BPO, talks to Outsourcing Center about how BPOs can transform themselves into revenue enablers and help organizations do business better. Read More...
Outsourcing--IT Infrastructure RFI/RFP Template
Employee Information,IT Facility and Data Center Operation,Distributed Technology Operation,Network and Communications Service,Business Continuity and

outsourcing quality  -IT Infrastructure RFI/RFP Template The Outsourcing--IT Infrastructure RFI/RFP Template lists and describes 528 features and functions found in Outsourcing--IT Infrastructure software solutions. This Outsourcing, IT Infrastructure Template can help you save time, control costs, and communicate clearly with vendors at nearly every stage of your Outsourcing--IT Infrastructure software selection projects. Features and functions included in this Outsourcing, IT Infrastructure Template: Employee Read More...
Rethinking Payroll Outsourcing in a Healthcare Organization
Outsourcing payroll can seem like a great idea, but giving control of your payroll data to an outside organization can cause more headaches than it takes away

outsourcing quality  Payroll Outsourcing in a Healthcare Organization Outsourcing payroll can seem like a great idea, but giving control of your payroll data to an outside organization can cause more headaches than it takes away. Read this white paper from StarGarden to uncover facts and myths about outsourcing payroll, and to learn the five warning signs that you need a new payroll system. Read More...

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