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Business Process Outsourcing (BPO)
Business process outsourcing (BPO) services manage critical front- and back-office processes that can include human resources and accounting as well as customer-related services such as contact cen...
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Documents related to » outsourcing articles roi


Outsourcing Challenges: Avoid the Pitfalls
Outsourcing can provide management with a powerful tool to control cost and enhance product and service delivery. Yet so many outsourcing initiatives fall short

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How 5 Companies Increased Revenue and Profitability with Leadership and Customer Relationship Management Software
Small to medium businesses (SMB) want to stay competitive, increase revenue, and remain profitable at the same time. This can be a challenge. Whether companies

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ROI Systems, Inc.: Will Slow and Steady Remain in the Race?
Over past two decades, ROI Systems has shown the commitment to deliver solid discrete manufacturing functionality and superior customer support, with modest

outsourcing articles roi  etc.), and offer application outsourcing to make MANAGE 2000 attractive to resource constrained smaller enterprises. ROI must remain committed to new product introductions and take more decisive steps regarding extended ERP applications delivery, possibly through product alliances. We also encourage the company to consider undertaking more aggressive marketing campaigns concurrently with these developments; cut-and-dried success story articles in a couple of professional magazines seem somewhat Read More...
Enabling Security in the Software Development Life Cycle
When companies discover new security vulnerabilities, they must retrofit the affected software with an appropriate patch and fend off the wrath of customers

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Calculating ROI for Business Intelligence Solutions in Small and Midsized Businesses
For many companies, a challenging business event or critical business pain precipitates a conversation about business intelligence (BI). But don’t wait until

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Accelerated Outsourcing
Chief financial officers (CFOs) and procurement directors want to speed up and simplify the outsourcing provider selection process, to reduce costs and gain

outsourcing articles roi  Outsourcing Chief financial officers (CFOs) and procurement directors want to speed up and simplify the outsourcing provider selection process, to reduce costs and gain benefits sooner. Here are key issues you should consider when fast-tracking the process of scoping and negotiating a sourcing transaction. Collaboration and interaction are key to shortening the process while still achieving your end goal. Find out more. Read More...
The Proof Is in the ROI
A well-thought out, comprehensive ROI (return on investment) marketing and sales program is becoming a must in today''s difficult business to business (B2B

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Is One Country Good Enough to Handle Your Outsourcing Business?
Recently, I touched on the idea of building a vendor portfolio to help manage risks associated with software outsourcing practices in the article Should North

outsourcing articles roi  Enough to Handle Your Outsourcing Business? Recently, I touched on the idea of building a vendor portfolio to help manage risks associated with software outsourcing practices in the article Should North Americans Send More Software Development Work to China? I’d like to use this blog post to give some complementary readings for those who read the article and felt the vendor portfolio idea interesting. The concept of “portfolio” is very prominent in the finance world. “In finance, a portfolio is Read More...
Offshore Outsourcing
Offshore outsourcing of IT services drives productivity gains, delivers attractiveefficiencies in scale, cost, and time-to-market, and contributes

outsourcing articles roi  Outsourcing Offshore outsourcing of IT services drives productivity gains, delivers attractive efficiencies in scale, cost, and time-to-market, and contributes significantly to enterprise agility by freeing up precious in-house resources. But that’s only when it’s prudently executed. Want to avoid disaster? Don’t miss our seven-point checklist for success. Read More...
The Impact of Technology on Cost in Business Process Outsourcing
Many different factors contribute to the cost of a business process outsourcing (BPO) engagement. Among them, IT, especially software, is a key cost determinant

outsourcing articles roi  Cost in Business Process Outsourcing Many different factors contribute to the cost of a business process outsourcing (BPO) engagement. Among them, IT, especially software, is a key cost determinant that is often underestimated. A diligent assessment of BPO needs to address several cost components that are not included in the provider’s total contract value (TCV)—components which are often overlooked by buyers. Read More...
Outsourcing
Business Connexion solutions focus on five areas: Technology Infrastructure: providing the technology foundation including servers, storage, networking

outsourcing articles roi  Business Connexion solutions focus on five areas: Technology Infrastructure: providing the technology foundation including servers, storage, networking, and related support services. Business Applications: offering a best-of-breed applications solutions portfolio to cater the clients’ business requirements. Communications: using an next generation network (NGN) to carry data, voice, and video traffic on behalf of clients. Outsourcing: focussing on controlling and managing the provision of ICT Read More...
Drive Value with Outsourcing Management Tools
There is much discussion in the marketplace about outsourcing management and governance (OM/G). Many organizations mistakenly assume they understand the science

outsourcing articles roi  Value with Outsourcing Management Tools There is much discussion in the marketplace about outsourcing management and governance (OM/G). Many organizations mistakenly assume they understand the science of effective OM/G, but that’s often not the case. OM/G is a critical discipline enabling companies to achieve the intent of their outsourcing deal. In fact, without it, value leakage of 15 percent or greater is the typical result. Read More...
Retro-sourcing: A Safety Net for Outsourcing Engagements
Retro-sourcing refers to the processes involved in reversion control for outsource engagements. It allows proper care and protection to be related to a plan of

outsourcing articles roi  A Safety Net for Outsourcing Engagements Retro-sourcing refers to the processes involved in reversion control for outsource engagements. It allows proper care and protection to be related to a plan of return for development and service delivery. This can help you control unexpected and risk-laded initiatives, particularly in first-time outsourcing engagements. Learn about the six stages of retro-sourcing, and how they can help you make better-informed decisions. Read More...
ROI Systems Catching Up With e-Commerce
ROI Systems continues with its practice of cautious new technology adoption. On October 10, it announced the offering of XML-based EDI for its customers.

outsourcing articles roi   Read More...
Improving HR through Business Process Outsourcing
In this interview, IDC''s program director for human resources (HR) and talent management services answers five questions about business process outsourcing (BPO

outsourcing articles roi  HR through Business Process Outsourcing In this interview, IDC''s program director for human resources (HR) and talent management services answers five questions about business process outsourcing (BPO) for HR. Learn why, for BPO to be successful, service suppliers need to balance support for underlying technology with their ability to achieve economies of scale through technological innovation, and how the role of technology affects the success of BPO projects. Read More...

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