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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 others part 1


Epicor 9: Delivering What Oracle and Others Are Yet to Achieve? - Part 1
Undoubtedly, the recent major event at Epicor Software (despite concurrent unfortunate occasional and distracting shareholder power struggles, takeover bids

others part 1  Delivering What Oracle and Others Are Yet to Achieve? - Part 1 Undoubtedly, the recent major event at Epicor Software  (despite concurrent unfortunate occasional and distracting shareholder power struggles, takeover bids, and CEO departures ) was the launch of the next-generation Epicor 9 product suite  in late 2008. Epicor hails Epicor 9 as an entirely new generation of business application that redefines how enterprise systems are both built and used. For one, Epicor 9’s functional footprint is

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Learning Management Suite (LMS)

These are tools for managing, creating, scheduling training or learning in your organization. The terminology varies from vendor to vendor. Learning management systems (LMS) typically help to manage both classroom and on-line learning. They do not normally include content creation or management tools but may in some cases. Some LMSs may manage just classroom or just e-learning rather than both. Some LMSs may also include content authoring and managment and virtual classrooms. Learning content management systems (LCMS) emphasize the management of content for courses/training/learning. In most cases, they include content authoring tools. In some cases, they may also include some of the features of LMSs. Content authoring tools are often provided as part of an LCMS. They may also be stand-alone products. Virtual classrooms (web conferencing tools) normally are separate third party offerings but may be included as part of a suite of tools. Suites of tools include features of at least two or more of the above categories. While some companies offer just LMS or LCMS systems others offer suites of products, which provide all or most of the features of the other tools. Suites combine several capabilities of learning management--usually two or more of the following: learning management, classroom training management, e-learning management, custom content creation, learning content management, learning object repositories, or virtual classrooms.  

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Documents related to » others part 1

Epicor 9: Delivering What Oracle and Others Are Yet to Achieve? - Part 2


Part 1 of this blog series outlined Epicor 9 (aka Epicor ERP [evaluate this product]), Epicor Software’s next-generation converged product suite. A similar feat has yet to be accomplished even by mighty Oracle within Oracle Fusion Applications. The article also discussed Epicor’s accompanying “Protect, Extend, and Converge” strategy for providing customers with  a migration path choice on their

others part 1  Delivering What Oracle and Others Are Yet to Achieve? - Part 2 Part 1 of this blog series outlined Epicor 9 ( aka Epicor ERP [ evaluate this product ]), Epicor Software ’s next-generation converged product suite. A similar feat has yet to be accomplished even by mighty Oracle within Oracle Fusion Applications . The article also discussed Epicor’s accompanying “Protect, Extend, and Converge” strategy for providing customers with  a migration path choice on their own timetable and convenience. Read More

Cloud Assets: A Guide for SMBs-Part 1


Cloud computing is changing the scope of information technology (IT) management, and organizations must be highly adaptable to safeguard the continuity of their business operations. Although small to medium businesses (SMBs) lead the adoption of hosted services, little information is currently available to help them integrate these tools. Read part 1 of a three-part guide to get insights for navigating through the clouds.

others part 1  and Forrester , among others, can leverage significant comparative data from a variety of vendors. In some cases, such as TEC, an online decision support system (DSS) is available to conduct comparative studies on potential solutions and greatly speed the process of obtaining a shortlist of vendors. Using a DSS is a good option for validating your selection process, particularly if this is the first time you are selecting software for your business. Integration firms, such as  Progress Software and Read More

Compliance Exposures in ERP Systems Part 1


This paper examines key issues for CFOs and CEOs in managing ERP systems in the new world of SOX, IFRS, Basle II. While most IT management attention seems to be on document retention, reporting quality, and security, there are broader issues to be considered toward ensuring good governance and compliance with regulations such as Sarbanes-Oxley, IFRS and Basle II.

others part 1  of the enterprise with others, particularly peers in the same industry sector, and using this information to direct improvements The final area for consideration in this white paper concerns the internal control exposures created by over-dependence on custom code -issues like documentation, training, and skill retention have a direct impact; but also the interfaces within and between custom applications and vendor software are fraught with dangers. To identify and tackle these exposures requires accurate Read More

Has KANA Gotten Its Mojo Back? - Part 1


In this service economy it is not surprising to hear about smart innovative companies whose businesses have been blossoming due to the superior customer service they provide. Zappos and its “Powered by Service” tagline is a crown example. Many vendors that offer customer service software solutions, especially those that bundle customer relationship management (CRM) with

others part 1  , and BearingPoint among others. For more information on the company, see  TEC ’s vendor spotlight report here . Figure 3 What Does KANA Offer? Built on its aforementioned SEM platform, KANA offers the following solutions: SEM for Agent Desktop – Targeted for customer service contact centers, the Agent Desktop dynamically responds to the needs of agents during each service interaction. Channel-agnostic and context-driven, the Agent Desktop provides access to all of the contextual knowledge, Read More

Should Your Software Selection Process Have a Proof of Concept? Part Two: Advantages, Disadvantages, and Conclusion


A proof of concept (POC) should be completed as part of the selection process when the risk of project failure is comparatively high. Risk can be measured by two key variables. These variables are complexity of requirements and level of expertise of the selection/implementation team. The more complex the system requirements, the greater the benefit obtained from a POC.

others part 1  Your Software Selection Process Have a Proof of Concept? Part Two: Advantages, Disadvantages, and Conclusion Advantages and Disadvantages to the Client There are a number of advantages to the proof of concept (POC) for the client including Expectation synchronization with the vendor Improved ownership of the implementation process Identification of functional gaps or overselling Better understanding of investment required. More accurate scoping provides a better understanding of the investment Read More

Curbing MESsy Shop Floor State of Affairs - Part II


Part I of this blog series expanded on some of TEC's earlier articles about companies' need for better links between the plant ("blue collar trenches") and the enterprise ("white collar ivory tower"). It also pointed out the difficulties in achieving this idea. An obvious solution would be a tightly integrated enterprise resource planning (ERP) and manufacturing execution system (MES) package that

others part 1  MESsy Shop Floor State of Affairs - Part II Part I of this blog series expanded on some of TEC 's earlier articles about companies' need for better links between the plant ( blue collar trenches ) and the enterprise ( white collar ivory tower ). It also pointed out the difficulties in achieving this idea. An obvious solution would be a tightly integrated enterprise resource planning (ERP) and manufacturing execution system (MES) package that would help manufacturers close the gap between the shop Read More

SoftBrands to Institute Fourth Shift for SAP Business One Manufacturing Work-Plan Part Four: SoftBrands


This partnership provides SAP with the opportunity to further extend its reach within its large corporate customer base by serving the needs of its distant smaller plants and divisions dispersed around the globe. Thus, SAP should hereby have the wherewithal to defend its major accounts from encroachment by vendors touting low-cost, astute plant systems that "happily co-habit" with SAP.

others part 1  to Institute Fourth Shift for SAP Business One Manufacturing Work-Plan Part Four: SoftBrands What SoftBrands Brings into the Picture? At the National Manufacturing Week ( NMW ) event, held February 23-26, 2004 in Chicago, Illinois (US), SAP AG (NYSE: SAP), the leading provider of enterprise applications, announced the availability of new industry-specific solutions for small and midsize manufacturing companies, with the aim of extending its leadership as a provider of solutions for an even Read More

Grape Escape 2013: Customer Value a Priority for Both SYSPRO and UNIT4-Part 2


This is part 2 of a 2-part blog post on Grape Escape 2013, with my analyst take on the announcements and conversations with UNIT4 at the recent analyst event in Boston. UNIT4 Representing UNIT4 at the event were two top managers: regular attendee Ton Dobbe, the company’s vice president of product marketing, and Anwen Robinson, managing director in UK and Ireland, who was invited to share

others part 1  Escape 2013: Customer Value a Priority for Both SYSPRO and UNIT4-Part 2 This is part 2 of a 2-part blog post on Grape Escape 2013, with my analyst take on the announcements and conversations with UNIT4 at the recent analyst event in Boston. UNIT4 Representing UNIT4 at the event were two top managers: regular attendee Ton Dobbe, the company’s vice president of product marketing, and Anwen Robinson, managing director in UK and Ireland, who was invited to share some of UNIT4’s news in that region Read More

Up Close and Personal: Martin Schneider, Senior Director of Communications at SugarCRM-Part 2


In part one of my interview with Martin Schneider, Senior Director of Communications at SugarCRM, we discussed the history of SugarCRM and the open source customer relationship management (CRM) space. Part 2 describes SugarCRM’s approach to development, their partner ecosystem, and how social media has changed CRM.Q: About development—most of it is done by your team of programmers

others part 1  Close and Personal: Martin Schneider, Senior Director of Communications at SugarCRM-Part 2 In part one of my interview with Martin Schneider , Senior Director of Communications at SugarCRM , we discussed the history of SugarCRM and the open source customer relationship management (CRM) space. Part 2 describes SugarCRM’s approach to development, their partner ecosystem, and how social media has changed CRM. Q: About development—most of it is done by your team of programmers, right?   A: That’s Read More

SAP Gives in to CRM (Part Time) Matrimony


On May 2, SAP AG, the leading provider of enterprise software applications, announced a strategic alliance with Nortel Networks to develop and integrate industry-specific CRM solutions.

others part 1  Gives in to CRM (Part Time) Matrimony SAP Gives in to CRM (Part Time) Matrimony P.J. Jakovljevic - May 31, 2000 Event Summary On May 2, SAP AG, the leading provider of enterprise software applications, announced a strategic alliance with Nortel Networks to develop and integrate industry-specific customer interaction solutions that could extend the scope of collaborative customer relationship management (CRM). As part of the agreement, SAP has embedded within mySAP.com customer interaction applications f Read More

The Intelligence of Social Media (Part 2)


In the first part of this blog, I mentioned that sentiment analysis measures the polarity of opinion—positive, negative, or neutral—regarding a subject, a product, a service, etc. Two main approaches can be used to perform sentiment analysis or text mining: a knowledge-based approach, which uses linguistic models to classify sentiments; and a learning-based approach, which uses

others part 1  Intelligence of Social Media (Part 2) In the first part of this blog, I mentioned that sentiment analysis measures the polarity of opinion—positive, negative, or neutral—regarding a subject, a product, a service, etc. Two main approaches can be used to perform sentiment analysis or text mining : a knowledge-based approach, which uses linguistic models to classify sentiments; and a learning-based approach, which uses machine learning techniques to classify text. The concept of sentiment analysis Read More

Dell Takes Over the #1 Spot in the U.S. PC Market


Dell Computer takes #1 position in US PC market share, passing Compaq.

others part 1  628 7.8 34   Others 4710 43.3 3952 49.3 19   All Vendors 10879 100.0 8013 100.0 36 Table 2 - Worldwide PC Shipments, 1999 Q2 (Thousands of Units) [Source:IDC] Q2 1999 Rank Vendor Q2 '99 Ships Market Shr. (%) Q2 '98 Ships Market Shr. (%) Growth 99/98 (%) 1 Compaq 3754 14.4 2819 13.9 33 2 Dell 2827 10.9 1818 9.0 55 3 IBM 2345 9.0 1671 7.8 40 4 Hewlett Packard 1678 6.4 1239 6.1 35 5 NEC/PB NEC 1283 4.9 1294 6.4 -1   Others 14152 54.3 11522 56.9 23   All Vendors 26040 100.0 20266 100.0 28 Although we do Read More

Whose ROI is it Anyway? Part Two: Sorting Through Claims


ROI (return on investment) has taken on new importance in examining business initiatives and programs that often involve deployment of enterprise software and information technology. In some cases, "Show me the ROI" has become a smokescreen for "Let's wait and see" or, "Go away. Don't bother me."

others part 1  ROI is it Anyway? Part Two: Sorting Through Claims ROI claims from technology vendors—the first liar doesn't stand a chance Confronted by the demands of today's market, enterprise software vendors at the very least play lip service to ROI selling. For many, this means showing prospects that under some average or typical conditions, implementing the software can lead to a direct cost savings that will cover the software license fee in some specified period. Vendors generally express this by saying Read More

Outsourcing 101 - A Primer Part Three: Approaches and Recommendations


Outsourcing is a very diverse market, and there are many different outsourcing options and outsourcing service providers to choose from. This part discusses recommendations for companies looking to outsource, and recommendations for outsourcing providers.

others part 1  101 - A Primer Part Three: Approaches and Recommendations Summary When a company contracts work from another company, it is typically called outsourcing. Outsourced work is usually performed locally (onshore outsourcing), in other countries in roughly the same time zone (nearshore outsourcing,) in countries that are many time zones away (offshore outsourcing), or some combination of the above. Literally any activity that is performed by a company can be, and probably has been, outsourced. A Read More