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ERP for Services (Non-manufacturing)
Typically, ERP systems designed for services industries offer modules that provide back-office support, customer relationship management, time management, expense management, resource management, a...
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Documents related to » other service provider


e-Business Service Provider Evaluation & Selection
This is a transcript of an audio conference on E-Business Service Provider Evaluation and Selection presented by TechnologyEvaluation.Com. The presentation used

other service provider  it can depend on other evaluation criteria such as quality, service and other considerations. The degree of differentiation may not always be that clear as a result. WebTESS Demo Now that we''ve discussed each of the vendors in our model, let''s take a look at some of the other parts of WebTESS . The results of the model are dependent on a particular scenario defined by the weights assigned to the criteria. This scenario requires a company that is more like a pure play with management consulting and Read More...
Logistics.com Becomes Transportation Service Provider For Commerce One
Logistics.com’s transportation capabilities give Commerce One ammunition against i2 Technologies.

other service provider  DTM is distinguished from other transportation software packages by its broad scope of functionality and detailed feature set. Taken as a whole, the DTM is a real-time online communications and trading environment for buyers and sellers of logistics services that supports transaction processing and plan optimization. Carriers and shippers pay for the services on a transaction basis that also considers the number of functions involved in processing each transaction. Hence, participants pay only for what Read More...
Choosing an Open Source Vendor and Service Provider
As more companies begin to use open source, demand for direct support and services beyond the on-line community will grow. If you''re looking for open source

other service provider  support services? Are there other things you should be thinking about when engaging an open source service provider? Here are the questions to ask when looking for help from a service provider. Are they committed to open source? If the provider you''re considering does open source as a sideline, there could be trouble. They may try to steer you toward another solution based on their needs, not yours. Beyond that, if you''re looking to another entity to help you with your open source issues, you want them Read More...
Inside Look at the Success of Cloud Field Service Provider ServiceMax-Part 1
TEC’s recent article on IFS’ recent success in the field service management (FSM) market by no means implies that other FSM players are not prospering. Indeed

other service provider  no means implies that other FSM players are not prospering. Indeed, one of those players is ServiceMax , which is garnering quite a bit of attention in the field service market, and more than doubles its revenues, receivables, pipeline production, and bookings each year. It also provides one of the most vibrant applications on the salesforce.com ’s AppExchange marketplace. AppExchange currently features more than 1,700 solutions with 1.6 million installs and $700 (USD) in total revenue for Read More...
Inside Look at the Success of Cloud Field Service Provider ServiceMax-Part 2
In part 1 of this blog post series, we took a look at a major player in the field service management (FSM) market ServiceMax. In what follows is a recent

other service provider  internal product knowledge. Unlike other field service solutions that only manage highly structured and transactional data, ServiceMax solves another big data problem by combining into a single application both structured and unstructured data, such as social feeds, Microsoft Office documents, PDF files, and more. In the future, ServiceMax will continue to expand its big data footprint by expanding our OptiMax workforce optimization product to also use local traffic and weather to provide instantaneous, Read More...
7 Ways Service Culture Can Drive Revenue
Every field service manager and executive strives for the same goal: delight customers while increasing profits. But achieving this holy grail of field service

other service provider  Ways Service Culture Can Drive Revenue Every field service manager and executive strives for the same goal: delight customers while increasing profits. But achieving this holy grail of field service often proves elusive. Why? Because service companies often take a tactical perspective to solving issues while ignoring cultural changes that are equally important. Know 7 ways to build a strong culture in your service business so you can achieve your business goal. Read More...
How to Convert Service Calls Into Sales
In the white paper how to convert service calls into sales, you''ll discover how real-time offer management allows your company to continuously lear...

other service provider  to Convert Service Calls Into Sales The magic formula for selling more products or services is simple: present the right offer to the right prospect via the right channel-at the right time. Of course, that''s easier said than done. But if you''re in a service-intensive business, real-time offer management can help turn that magic formula into a profitable reality for your organization. Real-time offer management is an application designed to initiate and optimize an offer during customer-initiated Read More...
The Power of Web Self-Service
In this document, we will explore the power of online self-service and how it contributes to healthy customer relationships and delivers viable cost savings. We

other service provider  CRM,online,Epicor,self-service,clientele,customer Read More...
VSI Putting Its Service Management Feelers Out
Enterprise resource planning (ERP) solution providers are beginning to recognize that manufacturing companies now view aftermarket service as a strategic

other service provider  SLA, travel time, and other constraints; integration with numerous contact channels, including unified communications (UC), for service request creation; integration with multiple enterprise systems, including inventory, logistics, and ERP; and HTML5 online/offline mobility supporting iOS, Android, and Windows devices.   VSI in the Microsoft Dynamics Ecosystem   There were three VSI partnership announcements at the recently held Microsoft Convergence 2014 conference. Cincom Systems will resell VSI''s Read More...
The Rising Financial Importance of Service
For the Best-in-Class, service is a profit center and a competitive differentiator. As a result, these organizations are yielding soaring financial results

other service provider  Rising Financial Importance of Service For the Best-in-Class, service is a profit center and a competitive differentiator. As a result, these organizations are yielding soaring financial results. Download this infographic from the Aberbeen Group and see how organizations can win by providing best-in-class service to their customers. Read More...
Service-oriented Architecture-Savior or Nemesis?
Managed well, service-oriented architecture (SOA) offers a tremendous opportunity to make positive changes and lay a foundation that will allow IT to become

other service provider  code and to use other people’s services. More formal methodology and tighter management and governance will have to be adopted. Carrots and sticks will need to be created to encourage and enforce reuse. Rules and guidelines will need to be developed regarding service ownership, sharing, and accountability. For example, who will be responsible for fixing the problems caused in major application when a shared service fails? Initial SOA projects will likely be very expensive as they will include lots of Read More...
Field Service Management (FSM) Software Evaluation Report
Field service management (FSM) software is a set of functionalities for organizations or departments within organizations that have as main focus the

other service provider  Service Management (FSM) Software Evaluation Report Field service management (FSM) software is a set of functionalities for organizations or departments within organizations that have as main focus the intallation, maintanance, reparing, and meter reading for industries relying heaviling on equipment. FSM workers require functionality for customer engagement management, service and asset management as well as workforce management. Since most activities in FSM take place outside of the office, Read More...
Service Partners
Service Partners is a business consulting company with more than 20 years of experience in enterprise resource planning (ERP), customer relationship management

other service provider  Partners Service Partners is a business consulting company with more than 20 years of experience in enterprise resource planning (ERP), customer relationship management (CRM), and supply chain management (SCM) implementation projects. Read More...
Oracle Announces New Release of RightNow CX Cloud Service
Oracle presented new features for its customer experience service platform, RightNow CX Cloud Service. The release allows organizations to engage customers via

other service provider  Announces New Release of RightNow CX Cloud Service Oracle presented new features for its customer experience service platform, RightNow CX Cloud Service . The release allows organizations to engage customers via multiple channels thanks to the newly introduced integration between Oracle RightNow Chat Cloud Service and Oracle Engagement Engine Cloud Service. New features are aimed at improving customer engagement as well as monitoring agent and platform activity. Chat Business Rules uses the Read More...
We Are All IT Users Now: Managed Service Providers, Software as a Service, and the Management of Remote Devices
The network of devices used for information, security, and daily transactions is now ubiquitous, and everyone now relies on it even if they don’t acknowledge it

other service provider  Are All IT Users Now: Managed Service Providers, Software as a Service, and the Management of Remote Devices The network of devices used for information, security, and daily transactions is now ubiquitous, and everyone now relies on it even if they don’t acknowledge it. But network failure can cause widespread disruption, unhappy customers, unproductive employees, and lost business. Ensuring network availability, security, and efficiency is a job for experts who need powerful tools to carry out these Read More...

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