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Customer Care and Billing (CC&B)
Customer care and billing (CC&B) solutions typically support providers of utilities, telephony, cable, or other services providing companies. CC&B software includes functionality for mediat...
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Documents related to » other service provider oss


Open Platform Provider Answers Questions about the State of the Market
Rather than offering the customary opinions and analysis of major market trends beforehand and then giving the involved vendors a chance for a factual review

other service provider oss  to look at something other than technology coverage and features. There are, in our opinion, two perspectives that customers can look to for differentiation between vendors. The first perspective is the philosophy, history, or attitude that a company brings to the elements of their SOA stack. Software companies tend to bring similar design patterns to all products they produce. Microsoft , for example, tends to think and design from the desktop. Oracle thinks and produces from the perspective of a large Read More...
Progress Software Revs Up to Higher RPM via Savvion - Part 2
Part 1 of this series began to analyze the recent merger of Progress Software Corp. [NASDAQ: PRGS] and Savvion Inc. With this acquisition, Progress has made a

other service provider oss  well supported by many other BPM vendors. These are the following: case management , rule-based (decision-intensive) processes, project-oriented processes, and event-centric process management. Savvion claims to be the only BPM provider that can currently accommodate all of these seven usage scenarios. Rules-based (Decision-intensive) Processes Wherever there are business processes that can branch out in many directions, there will likely be  business rules . For example, when we are applying for loans o Read More...
Amdocs Overhauls Its Marketing
Amdocs believes its ICM strategy resonates with its customers, who, facing increased competition and price commoditization, realize that they need to

other service provider oss  single platform. On the other hand, ClarifyCRM 12 introduced advanced user interface (UI) technology that delivers more real time, relevant, and actionable customer information to the service agent''s desktop, thereby transforming a high-volume call center into a more efficient and effective multi-channel customer contact center. Amdocs further evolved its CRM offering in 2003 with the acquisition of the technology assets the bankrupt Exchange Applications Inc. ( Xchange , see Xchange Adds to the List of Read More...
Pure-Play CRM Vendors: Choose an Integrated or Best-of-Breed Solution?
When selecting a CRM vendor should you go with a one-source solution, reducing the need for integration with other corporate data sources, or go with a best-of

other service provider oss  Several New Interesting Developments  Other vendors, still, are recognizing the dilemma that companies face and are going into business as ''BSPs'', or, Business Service Providers. They''re in a new class of service provider that focuses solely on providing business infrastructure. They claim to combine best-of-breed software with custom technology and integration services. Let a BSP host your suite of applications, and they can have you up and running in 60 to 90 days and can incorporate new technologies Read More...
The Convergent Mediation Solution--Competitive Advantage Enabler
The notion of having disparate mediation systems in today’s service oriented telecommunications industry is no longer valid. The accurate and timely knowledge

other service provider oss  Online Service Providers , Other Service Provider , Prepaid Service Providers , Professional Service Providers , Qualified Service Provider , Related Service Providers , Shared Service Providers , Support Service Provider , Technical Service Providers , Technology Service Provider , Telecom Service Providers . Notice This document contains proprietary and confidential information of nTels and shall not be reproduced or transferred to other documents, disclosed to others or used for any purpose other than Read More...
The Total Managed Service Provider (MSP)
Comprehensive management and protection of information can be achieved only when both data centers and end points are controlled by managed service providers

other service provider oss  Total Managed Service Provider (MSP) Comprehensive management and protection of information can be achieved only when both data centers and end points are controlled by managed service providers (MSPs). MSPs must change their thinking and embrace end point management, ensuring IT availability, data security, and business continuity. See how MSPs with the right tools and services are well positioned to strengthen customer relationships and grow market share. Read More...
Bolstering the Call Center with Service Resolution Management Processes
Integrated customer relationship management and call center solutions (sometimes referred to as service resolution management) have, despite initial glitches

other service provider oss  Bolstering Call Center (and Other CRM) Processes The trend of customer service enablement and the nurturing of customer relationships (which have traditionally been the forgotten stepchildren of CRM) may be overtaking customer acquisition as a main driver of recent CRM deployments. Customer service has historically been provided primarily in person or over the telephone, with limited reference materials available for the customer service representative (CSR). This emerging business model assumes that Read More...
Service Performance Insight
Service Performance Insight (SPI Research) provides research, consulting, training, and business planning to professional service organizations (PSOs).

other service provider oss  Performance Insight Service Performance Insight (SPI Research) provides research, consulting, training, and business planning to professional service organizations (PSOs). Read More...
The Power of Web Self-Service
In this document, we will explore the power of online self-service and how it contributes to healthy customer relationships and delivers viable cost savings. We

other service provider oss  CRM,online,Epicor,self-service,clientele,customer Read More...
The Importance and Benefits of Automatic Technician Scheduling in Field Service Operations
Deciding which technicians to assign to service orders, and when to schedule and dispatch them can be a tricky if not complicated process. And that’s not all

other service provider oss  Importance and Benefits of Automatic Technician Scheduling in Field Service Operations Deciding which technicians to assign to service orders, and when to schedule and dispatch them can be a tricky if not complicated process. And that’s not all! Service demands and schedules are incredibly dynamic and constantly changing throughout the day. Most service companies today require an automated and real-time approach to scheduling field service staff. Know the benefits of implementing a dynamic scheduling Read More...
IFS Field Service Management Certification Report
IFS Field Service Management is now TEC Certified for online evaluation of field service management (FSM) solutions in the Customer Relationship Management (CRM

other service provider oss  some preventive maintenance, and other similarly fast-paced jobs. Download the IFS Field Service Management certification report now for product analysis and in-depth analyst commentary. Read More...
Application Outsourcing Service
Damco provides a wide variety of solutions and services to its customers, including: bespoke application development, maintenance, and support

other service provider oss  Outsourcing Service Damco provides a wide variety of solutions and services to its customers, including: bespoke application development, maintenance, and support application enhancement, reengineering, and migration enterprise application integration (EAI) enterprise application services, including: enterprise resource planning (ERP) e-procurement and business-to-business (B2B) market places customer relationship management (CRM) supply chain management (SCM) e-business mobile applications Read More...
How to Convert Service Calls Into Sales
In the white paper how to convert service calls into sales, you''ll discover how real-time offer management allows your company to continuously lear...

other service provider oss  to Convert Service Calls Into Sales The magic formula for selling more products or services is simple: present the right offer to the right prospect via the right channel-at the right time. Of course, that''s easier said than done. But if you''re in a service-intensive business, real-time offer management can help turn that magic formula into a profitable reality for your organization. Real-time offer management is an application designed to initiate and optimize an offer during customer-initiated Read More...
Selecting Field Service Management Software
What is a dynamic scheduling engine, and why does your field service management operation need one? Learn the ins and outs of this technology, which can help

other service provider oss  Field Service Management Software What is a dynamic scheduling engine, and why does your field service management operation need one? Learn the ins and outs of this technology, which can help you adapt to rapidly changing priorities, schedule in real time, meet demanding service level agreements, and more, all while reducing cost. Read More...

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