Home
 > search for

Featured Documents related to »  other service provider oss

Customer Care and Billing (CC&B)
Customer care and billing (CC&B) solutions typically support providers of utilities, telephony, cable, or other services providing companies. CC&B software includes functionality for mediat...
Start evaluating software now
Country:

 Security code
Already have a TEC account? Sign in here.
 
Don't have a TEC account? Register here.

Documents related to » other service provider oss


Open Platform Provider Answers Questions about the State of the Market
Rather than offering the customary opinions and analysis of major market trends beforehand and then giving the involved vendors a chance for a factual review

other service provider oss  to look at something other than technology coverage and features. There are, in our opinion, two perspectives that customers can look to for differentiation between vendors. The first perspective is the philosophy, history, or attitude that a company brings to the elements of their SOA stack. Software companies tend to bring similar design patterns to all products they produce. Microsoft , for example, tends to think and design from the desktop. Oracle thinks and produces from the perspective of a large i Read More...
What Is Interconnect Billing?
When operators interconnect together to send and receive voice and other services, special requirements arise for the billing. Operator to operator interconnect

other service provider oss  CDRs’ mediation or any other step. Quality of Service QoS stands for Quality of Service. Different operators provide different types of Quality of Service. It should be monitored very tightly. It should be ensured that the billing system you are using is capable enough to analyze the Quality of Service (QoS) being send/received to different operators. It must also have the required reporting functions and analysis engines to ensure Quality of Service. Billing System Checklist If you need an Read More...
Two Stalwart Vendors Discuss Platform Approaches (Wars)
Infor and IFS, two upper mid-market, stalwart vendors, were the first to respond to our questions-and-answers series directed at software application vendors

other service provider oss  that customers that select other vendors are taking on more risk than if they select Infor. [At] Infor, we are delivering proven solutions with deep business-specific functionality built in, which allows customers to deploy solutions much faster and with less cost than unproven horizontal convergence platforms that try to be everything to everyone. Infor has been proudly customer focused. We have 70,000 customers—more business application customers than SAP and Oracle combined. We also have one of the Read More...
Progress Software Revs Up to Higher RPM via Savvion - Part 2
Part 1 of this series began to analyze the recent merger of Progress Software Corp. [NASDAQ: PRGS] and Savvion Inc. With this acquisition, Progress has made a

other service provider oss  well supported by many other BPM vendors. These are the following: case management , rule-based (decision-intensive) processes, project-oriented processes, and event-centric process management. Savvion claims to be the only BPM provider that can currently accommodate all of these seven usage scenarios. Rules-based (Decision-intensive) Processes Wherever there are business processes that can branch out in many directions, there will likely be  business rules . For example, when we are applying for loans o Read More...
Amdocs Overhauls Its Marketing
Amdocs believes its ICM strategy resonates with its customers, who, facing increased competition and price commoditization, realize that they need to

other service provider oss  single platform. On the other hand, ClarifyCRM 12 introduced advanced user interface (UI) technology that delivers more real time, relevant, and actionable customer information to the service agent''s desktop, thereby transforming a high-volume call center into a more efficient and effective multi-channel customer contact center. Amdocs further evolved its CRM offering in 2003 with the acquisition of the technology assets the bankrupt Exchange Applications Inc. ( Xchange , see Xchange Adds to the List of Read More...
The Power of Web Self-Service
In this document, we will explore the power of online self-service and how it contributes to healthy customer relationships and delivers viable cost savings. We

other service provider oss  CRM,online,Epicor,self-service,clientele,customer Read More...
Understanding Reverse Logistics in Field Service Management
This white paper defines reverse logistics as it relates to aftermarket service, describes how it differs from forward logistics, and then discusses the

other service provider oss  Reverse Logistics in Field Service Management This white paper defines reverse logistics as it relates to aftermarket service, describes how it differs from forward logistics, and then discusses the difficulties inherent in selecting and using enterprise software to facilitate reverse logistics and repair processes including warranty repair, original equipment manufacturer (OEM) repair and handling return material authorizations (RMAs) from distributors. Download the paper. Read More...
Ventyx Service Suite
The Ventyx Service Suite software, services and roadmap have been developed in collaboration with the largest and most progressive group of utilities in the

other service provider oss  Service Suite The Ventyx Service Suite software, services and roadmap have been developed in collaboration with the largest and most progressive group of utilities in the world – over 100,000 mobile technicians and their dispatchers use Service Suite every day. Their ongoing feedback has enabled Ventyx to develop the most comprehensive, intuitive solution with proven functionality to increase productivity and reduce costs: Forecasting enables transparent and accurate workforce planning and the Read More...
How to Choose an SMS Provider
For over 15 years, short message service (SMS) has been a quick and reliable way to receive and deliver information@anytime, anywhere. Today, SMS helps provide

other service provider oss  this service. There are other services, for example mobile originated SMS (SMS-MO also called SMS receiving) which allow reception of SMS sent by mobile numbers within the network coverage of your SMS provider. The two can be combined to offer a 2-way messaging service which enables both sending and receiving of SMS messages. SMS-MO and 2-way messaging are technically more challenging and therefore not provided by all SMS providers. It is important to clarify what type of SMS messaging you will need for y Read More...
Good Customer Service Is Simple
Outstanding customer service is a competitive advantage. Most companies salute good customer service as a key objective. But in its simplest form, what is good

other service provider oss  purchase order, or some other sequence? Using the right sequence can save them time, money, and aggravation. Asking them about the sequence lets them know you care about being easy to do business with. Be a Long-term Supplier —Switching suppliers is difficult. Your customers would rather keep you as a long-term supplier than have to switch. They need you to continue to meet their changing needs in the future, be it the type of products you supply, or the quality standards you adhere to, or the business Read More...
Differentiation through Service Excellence
With products increasingly becoming commodities, chief executive officers (CEOs) recognize that first-rate customer service is key to enhancing customer

other service provider oss  life-cycle management data, and other service-related information. Well- deployed networks can help reduce costs including field service and parts inventory. The emerging top agenda items for integrated service networks include the need to contain costs while ensuring high performance according to SLAs. The opportunities are particularly not- able in industries with complex products, including high tech, automotive, and medical equipment. Companies that can effectively outsource their aftersales service Read More...
Field Service Management Software for Enterprise Companies
As a field service organization grows both in size and complexity, management needs to determine where the company falls on a continuum between basic and

other service provider oss  Service Management Software for Enterprise Companies As a field service organization grows both in size and complexity, management needs to determine where the company falls on a continuum between basic and advanced field service management (FSM) needs. This whitepaper examines how business and technology needs change as the size and sophistication of the organization increases, and discusses FSM software strategies to meet the challenge. Read More...
10 Questions to Ask Your Hosted IP PBX Provider, before You Sign a Contract
Signing up for a hosted IP PBX provider is like signing up for cable TV; providers want to lock you into a long-term contract at terms that give them the most

other service provider oss  penalty and what the other termination costs might be. Unfortunately, providers and particularly their sales teams often try to lock you into long-term contracts. This is common practice throughout the communications industry and you may not be able to avoid it, but you can do your best to remove arbitrary and excessive early-termination penalties. Several of the newer hosted IP PBX providers are reacting smartly to the situation by providing service with no installation or termination penalties. Be Read More...
E-Business Customer Service Success at H.B. Fuller Company
Chemical company H.B. Fuller has leveraged the Internet to improve their level of customer service.

other service provider oss  information, determining logistics, and other information. According to Nord, it is not unusual to answer the same question about an order over and over again. Nord has been convinced for some time that if customers could get their hands on the required information themselves, they would be better served. And, in doing so, the Customer Service Department would be able to spend less time on repetitive and administrative functions and more time focusing on customer relationships and resolving more Read More...
Managed Service Programs
Not only do today’s stakeholders expect little or no downtime, but they also value user experience as it contributes to their day-to-day activities. Technology

other service provider oss  Service Programs Not only do today’s stakeholders expect little or no downtime, but they also value user experience as it contributes to their day-to-day activities. Technology teams must take end-to-end responsibility for service execution and operation so that users can focus on their core business and not worry about the engine running behind their organization. This paper provides insight into managed service projects and suggests some project management practices for improved service. Read More...

Recent Searches
A B C D E F G H I J K L M N O P Q R S T U V W X Y Z Others