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Customer Care and Billing (CC&B)
Customer care and billing (CC&B) solutions typically support providers of utilities, telephony, cable, or other services providing companies. CC&B software includes functionality for mediat...
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Documents related to » other service provider ims


The Convergent Mediation Solution--Competitive Advantage Enabler
The notion of having disparate mediation systems in today’s service oriented telecommunications industry is no longer valid. The accurate and timely knowledge

other service provider ims  Online Service Providers , Other Service Provider , Prepaid Service Providers , Professional Service Providers , Qualified Service Provider , Related Service Providers , Shared Service Providers , Support Service Provider , Technical Service Providers , Technology Service Provider , Telecom Service Providers . Notice This document contains proprietary and confidential information of nTels and shall not be reproduced or transferred to other documents, disclosed to others or used for any purpose other than Read More
What You Need to Know about E-learning Technology Standards Before Selecting an LMS
If you’re planning to purchase a learning management system (LMS), or upgrade your existing one, you’d better know about SCORM and AICC. Learn why it’s critical

other service provider ims  not be reusable for other LMSs.   Standards You Should Know About Before Buying Depending on your e-learning initiatives, it’s important to know how the various existing standards will affect your company''s LMS purchasing decision. SCORM SCORM, or Sharable Content Object Reference Model, is a set of technical standards for e-learning software products. It was originally developed based on the US Department of Defense''s (DoD''s) technology specifications for e-learning supplies. The DoD''s goal was to Read More
Saba Software: All about People (Cloud) - Part 3


other service provider ims  ecosystems where integrations with other systems are commonly required. The vendor provides for such integrations by delivering open and standards-based solutions based on common technologies such as Extensible Markup Language (XML),  Simple Object Access Protocol (SOAP) , and  Java Authentication and Authorization Service (JAAS) . Saba also supports OpenSocial, a specification for integrations of social applications.  In addition, Saba provides a series of documented Web services and  Application Read More
Cameleon (Software) Might Change its Colors but Not its (Q2O/CPQ) Purpose - Part 2
Part 1 of this blog series talked about my recent reunion with Cameleon Software (formerly Access Commerce) a provider of on-demand and on-premises configure

other service provider ims  marketing teams . Some Other Strong Traits As mentioned in Part 1, Cameleon is a web-based collaborative application for business users . It enables ordinary end-users to define and manage a product and offerings repository, with personalized product and service offering structures and pricing policies. Users can create and manage related guided selling processes by creating many questions and rules to modify the guided selling process behavior. They can also apply different pricing rules to the Read More
Customer Relationship Management and the Next Generation Network
Next generation networks may eventually allow us to interact with the world in a way compatible with how we live. This would have the greatest impact on our

other service provider ims  operators manage resources. The other issue that to me poses a potentially bigger obstacle to the promise of convergence has absolutely nothing to do with technology. In order for people to benefit from using any service, any time, on any device, application service providers have to create their services to run on these next generation networks. For example, instead of building applications to work with these next generation networks, Microsoft ''s approach is focused on building the unified Read More
7 Steps to Service-oriented Architecture
Before an organization can truly realize the cost and agility benefits of enterprise service-oriented architecture (SOA), there are a few concepts it should

other service provider ims   Read More
Enterprises May Be Overlooking Profits from After-sales Service
If service parts and service personnel management are well managed, manufacturers can significantly improve their profits from service operations. This will

other service provider ims  by reducing inventory and other costs. Service levels for service parts in many cases can be as low as 60 percent. This can be increased to over 95 percent, without increasing inventory costs. This can be achieved by better managing the whole process of procurement, transportation, and inventory management at all stocking points. This will result in reduced lead times, better predictability of demand, better visibility of supply, and more inventory turns. This helps to reduce safety stocks at all Read More
7 Ways Service Culture Can Drive Revenue
Every field service manager and executive strives for the same goal: delight customers while increasing profits. But achieving this holy grail of field service

other service provider ims  Ways Service Culture Can Drive Revenue Every field service manager and executive strives for the same goal: delight customers while increasing profits. But achieving this holy grail of field service often proves elusive. Why? Because service companies often take a tactical perspective to solving issues while ignoring cultural changes that are equally important. Know 7 ways to build a strong culture in your service business so you can achieve your business goal. Read More
Generating Revenue from Service
A CRM solution, to be successful, has to support cross-business processes and a number of operations within the business, from Marketing to Service, including

other service provider ims  of the business, in other words the customer doesn''t identify one person, or group, as salesmen or another as service - this is done through business cards / job descriptions and the like (even down to the cars provided or dress code expected). The customer has been trained to treat them all differently, and more importantly we have trained these individuals to act differently. The assumption is that a salesperson can''t service and a serviceperson can''t sell. By applying the true concept of a CRM Read More
How to Choose an SMS Provider
For over 15 years, short message service (SMS) has been a quick and reliable way to receive and deliver information@anytime, anywhere. Today, SMS helps provide

other service provider ims  this service. There are other services, for example mobile originated SMS (SMS-MO also called SMS receiving) which allow reception of SMS sent by mobile numbers within the network coverage of your SMS provider. The two can be combined to offer a 2-way messaging service which enables both sending and receiving of SMS messages. SMS-MO and 2-way messaging are technically more challenging and therefore not provided by all SMS providers. It is important to clarify what type of SMS messaging you will need for y Read More
Using Service Management Software to Enhance the Customer Experience
These days, high quality is a customer expectation; product features and related service become competitive differentiators. So how can service management

other service provider ims  Service Management Software to Enhance the Customer Experience These days, high quality is a customer expectation; product features and related service become competitive differentiators. So how can service management software for field service and for depot repair be leveraged to drive up customer satisfaction levels, increase sales of service offerings, and thereby drive revenue and margin? Read this whitepaper to learn more, with a special emphasis on some of the new and emerging technologies that Read More
Application Outsourcing Service
Damco provides a wide variety of solutions and services to its customers, including: bespoke application development, maintenance, and support

other service provider ims  Outsourcing Service Damco provides a wide variety of solutions and services to its customers, including: bespoke application development, maintenance, and support application enhancement, reengineering, and migration enterprise application integration (EAI) enterprise application services, including: enterprise resource planning (ERP) e-procurement and business-to-business (B2B) market places customer relationship management (CRM) supply chain management (SCM) e-business mobile applications Read More
How to Convert Service Calls Into Sales
In the white paper how to convert service calls into sales, you''ll discover how real-time offer management allows your company to continuously lear...

other service provider ims  to Convert Service Calls Into Sales The magic formula for selling more products or services is simple: present the right offer to the right prospect via the right channel-at the right time. Of course, that''s easier said than done. But if you''re in a service-intensive business, real-time offer management can help turn that magic formula into a profitable reality for your organization. Real-time offer management is an application designed to initiate and optimize an offer during customer-initiated Read More

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