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Documents related to » oss telecommunication service providers


Service Productization
Your Challenge: Get Decision Makers' Approval for a Service Productization. Specific, Measurable, Achievable, Relevant and Time-Bound. Productization of services is accomplished by associating tangible features with intangible service offerings. Tangible features may take the form of personnel, collateral, methodologies, pricing, facilities, or other attributes. Automation tools like enterprise service automation, database, and project management tools serve as enablers to service productization. By associating tangible features with intangible services, the professional services firm can build client confidence.

OSS TELECOMMUNICATION SERVICE PROVIDERS: Practice economics (better predictability across the portfolio of projects) By productizing and associating tangible features to an offering, the professional services firm can help ensure more consistent service delivery to realize these benefits. Predetermined templates for work products and deliverables, standardized methodologies, and fixed pricing and staffing models are all examples of standardized product attributes that can be assigned to service offerings. Consider the example noted earlier,
5/16/2005 12:00:00 AM

Effective Relationships with Service Providers
The decision to use external resources on a project of any size or focus can be a tough one for a company facing the need to look outside its trusted staff to make something happen.

OSS TELECOMMUNICATION SERVICE PROVIDERS:
9/23/2005 2:27:00 PM

Recession? Steal Market Share by Increasing Customer Service!
Recession? Steal Market Share by Increasing Customer Service!Secure Documents and Other Dynamic System to Use In Your Organization of Steal Market Share by Increasing Customer Service. During a recession, don’t follow the cost-cutting crowd. Of course, be frugal, but in areas that don’t touch the customer. Forget what everyone else is doing. Now isn’t the time to follow the masses—now is the time to make difficult decisions that will poise your company for unprecedented growth coming out of the downturn. Find out how to think and act for the long term—and emerge from the current economic stall a winner.

OSS TELECOMMUNICATION SERVICE PROVIDERS:
8/3/2009 3:20:00 PM

Privacy Challenges for Data Providers
Ensuring the quality, accuracy, and security of customer data has never been more important than it is today. The growing potential for privacy breaches and tighter compliance regulations have created unique challenges and responsibilities for many data providers. Here we discuss some of the key privacy issues surrounding data management, and how partnering with a provider of master data management (MDM) software can help.

OSS TELECOMMUNICATION SERVICE PROVIDERS:
11/20/2007 3:55:00 PM

ServiceMax Field Service Management Is Now a TEC Certified Solution » The TEC Blog
to generate the best possible schedules. Once a work order has been assigned to a technician, the technician can keep track of various details such as time and expenses, returns, etc. In the end, such details are important when creating a customer invoice. When requesting a part, the technician is able to search the nearest location by using the ‘find stock’ feature. From a mobility perspective, ServiceMax has been focused on delivering its solution in HTML5 to ensure that the product can support all

OSS TELECOMMUNICATION SERVICE PROVIDERS: certification program, field service management, fsm, servicemax, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
20-08-2013

Digital Business Service Providers Series: Market Overview
Today’s Digital Business Service Provider (DBSP) market is a complex of interrelated services and provider capabilities. This article traces the history of the service providers, and explains how each arose at points when markets developed around particular core technologies. The historical evidence suggests something about future planning for new technologies and developments.

OSS TELECOMMUNICATION SERVICE PROVIDERS: are already finding it impossible to compete or expand against entrenched legacy providers. As a result we re seeing partnerships between the two begin to blossom. This is a sign of the market maturing in at least some segments. We shall identify these segments, and some chief players among them, below. In this part of the series, we examine the rise and nature of the different service providers that inhabit this space. In subsequent pieces, we shall examine service provider market and technology trends.
12/13/2000

The ROI of Software as a Service
Many firms see software as a service (SaaS) as having a cost advantage over on-premise in the short run due to its quick implementation times and pay-as-you-go pricing. But many firms question the long-term value of SaaS, wondering if the rent-versus-own model has a cost crossover point? Discover how some firms have obtained long-term value with SaaS solutions as SaaS has moved into larger, more strategic deployments.

OSS TELECOMMUNICATION SERVICE PROVIDERS: model has a cost crossover point? Discover how some firms have obtained long-term value with SaaS solutions as SaaS has moved into larger, more strategic deployments. The ROI of Software as a Service style= border-width:0px; />   comments powered by Disqus Related Topics:   Return on Investment (ROI),   Software as a Service (SaaS) Related Keywords:   SAP,   roi,   saas,   software as a service,   marketing roi,   roi calculator,   saas software,   asp saas,   roi calculation,   saas
4/27/2010 4:12:00 PM

Where Has All the Service Gone?
For some reason, once a product moves into the retail channel, most manufacturers lose control. The retailer abdicates responsibility. When faced with a problem, the consumer is alone! What happened to the lifetime value of the customer? This article examines the lapses and promises in providing service to the end customer.

OSS TELECOMMUNICATION SERVICE PROVIDERS: customer relation management, customer relations management, customer relationship, customer relationship management, customer relationship management activities, customer relationship management application, customer relationship management applications, customer relationship management article, customer relationship management association, customer relationship management at, customer relationship management benefits, customer relationship management best practices, customer relationship management companies, customer relationship management consultant, customer relationship management .
11/2/2004

Oracle Announces New Release of RightNow CX Cloud Service » The TEC Blog
Customer Relationship Matters (154) FOSS Ecosystem (23) From the Project Manager s Desk (31) Humor (43) Industry Observation (1114) Information Management and Collaboration (38) Inside TEC (89) Manufacturing Operations (97) Product Lifecycle Matters (77) Risk and Compliance (26) Software 101 (65) Software Selection (248) Supply Chain Logistics (234) Talent Management Matters (67) TechnoBabble (40) Up Close and Personal (59) White Paper Review (23) Meta Login --> More TEC Blogs Foro Empresarial TEC

OSS TELECOMMUNICATION SERVICE PROVIDERS: customer experience management, CXM, industry watch, Oracle, RightNow CX Cloud Service, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
13-12-2012

KANA Attempts the Union of Customer Acquisition and Service » The TEC Blog
context for customer journeys across agent, Web, social, and mobile experiences. The vendor’s solutions have reduced handling time, increased resolution rates, and improved net promoter score (NPS) at more than 850 enterprises, including half of the Global 100 and more than 250 government agencies. The KANA Service Experience Management (SEM) platform combines the realms of Customer Relationship Management (CRM), Business Process Management (BPM), Knowledge Management, Text Analytics, and Social Media

OSS TELECOMMUNICATION SERVICE PROVIDERS: BPM, CRM, customer service, iqpc 2012, kana, kana sem, knowledge management, social business, text analytics, wcs, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
20-06-2012

Business Process Overview: Service Management
Competition and rapidly developing technology constantly drive new business models. Thus, success can be dependent on how rapidly you can deploy and adapt service processes to accommodate new requirements. To stay ahead of your competitors, you need to be armed with a software package that lets you make decisive decisions and implement procedures to meet the increasing demands of customers.

OSS TELECOMMUNICATION SERVICE PROVIDERS:
11/16/2006 2:22:00 PM


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