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ERP for Services (Non-manufacturing)
Typically, ERP systems designed for services industries offer modules that provide back-office support, customer relationship management, time management, expense management, resource management, a...
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Documents related to » oss telecom service providers


The Convergent Mediation Solution--Competitive Advantage Enabler
The notion of having disparate mediation systems in today’s service oriented telecommunications industry is no longer valid. The accurate and timely knowledge

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ViryaNet G4 Is Now a TEC Certified Field Service Management Solution
Technology Evaluation Centers (TEC) is pleased to announce that ViryaNet G4 is now a field service management (FSM) certified solution. ViryaNet G4 is a field

oss telecom service providers  ViryaNet G4, ViryaNet, field service management, FSM, TEC certification, TEC certified, field service, work order, work order management Read More...
Market Landscape Report: Field Service Management
If you have a mobile, customer-facing workforce, you need field service management (FSM) software. An FSM solution provides essential functionality—from

oss telecom service providers  field service management,FSM,field service planning and scheduling,field service work order management,field service customer engagement,field services organization,FSM market landscape,FSM market space,FSM functionality,TEC FSM Market Landscape Report Read More...
Service-oriented Architecture-Savior or Nemesis?
Managed well, service-oriented architecture (SOA) offers a tremendous opportunity to make positive changes and lay a foundation that will allow IT to become

oss telecom service providers  large organizations, it is impossible for IT to keep up. Decades of investment in IT have left many with a layer cake architecture where solutions have been created by adding layers of new technology on top of older layers of technology. At the time, this seemed like a great idea: leveraging existing investments, avoiding reinvention of the wheel, and not fixing what was not broken. However, the problem now is that changing a system that could potentially consist of anywhere between four and seven layers Read More...
The Evolution of Enterprise Resource Planning Includes Service Industries
Enterprise resource planning (ERP) vendors have extended their functionality to service vertical markets in the service industry. As a result, ERP for services

oss telecom service providers  ERP,ERP for services,enterprise resource planning,service industry,best-of-breed service applications,project-oriented organizations,professional services automation,PSA,operational functionality,transactional functionality Read More...
A Guide to ERP for Service Organizations
Enterprise resource planning (ERP) is enabling service organizations to streamline service delivery, optimize operations, and improve customer satisfaction. In

oss telecom service providers   Read More...
ServiceMax Field Service Management Certification Report
ServiceMax is now TEC Certified for online evaluation of field service management (FSM) solutions in the Enterprise Resource Planning (ERP) and Customer

oss telecom service providers  FSM software,FSM cloud,FSM cloud solution,field service management,ServiceMax,work order management,customer engagement management,contract and warranty management,FSM integration,Force.com platform Read More...
Employee and Manager Self-Service: A Virtual Chameleon in the Workplace
In order for employee self-service (ESS) and manager self-service (MSS) technology to be effective, it must serve multiple purposes for multiple business units

oss telecom service providers  benefits and enhanced capabilities across their organizations. Growing in use, technologies promise different solutions for a variety of unique Human Resource and business process needs. For many, ESS and MSS requires unique functionality to provide precise solutions to a vast range of very specific and complex problems. Objectives from payroll and compensation departments may focus on providing capabilities for managers to administer salary adjustments and termination/hiring transactions, while HR and Read More...
The Insider’s Guide to Great Customer Service on the Web
Companies that provide superlative service keep their customers satisfied and loyal. It’s particularly important to deliver great customer service on the web

oss telecom service providers   Read More...
3 Tips for Integrating Field Service Management Software with ERP
Field service management software often needs to be integrated with other enterprise software. Learn the three essential tips for integrating your service

oss telecom service providers  field service management,integrated field service,field service software,service management data,field service API,service management system,IFS service management Read More...
4 Steps to Choosing the Right Device for Field Service Mobility
Choosing the right device for field service management needs is not easy. This white paper will guide you through the different factors, including your

oss telecom service providers  field service mobility,field service mobile device,mobile devices for field service organizations,field service mobile device considerations,field service mobile device purchasing,IFS,IFS Applications Read More...
Comarch Field Service Management
Comarch Field Service Management (FSM) system is a complete solution for scheduling, staffing, managing, and supporting workforce in the field. Efficiency is

oss telecom service providers  Field Service Management ,FSM Read More...
Web Self-Service
This white paper introduces customer self-service and how using Surado Web Self-Service can increase customer satisfaction, reduce costs, and increase return on

oss telecom service providers  web,information,benefits,Surado,customer,service Read More...
Oracle Announces New Release of RightNow CX Cloud Service
Oracle presented new features for its customer experience service platform, RightNow CX Cloud Service. The release allows organizations to engage customers via

oss telecom service providers   Read More...
Selecting Field Service Management Software
What is a dynamic scheduling engine, and why does your field service management operation need one? Learn the ins and outs of this technology, which can help

oss telecom service providers  field service operation,dynamic scheduling engine,what is scheduling,what is service management,in service management,service management services,what is service manager,what is a service manager,how to be a service manager,the service manager,it service software,service software,it services group,it services manager,manager it services Read More...

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