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Software Functionality Revealed in Detail
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 oss technology service provider

Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Field Service Management (FSM) Software Evaluation Report

Field service management (FSM) software is a set of functionalities for organizations or departments within organizations that have as main focus the intallation, maintanance, reparing, and meter reading for industries relying heaviling on equipment. FSM workers require functionality for customer engagement management, service and asset management as well as workforce management. Since most activities in FSM take place outside of the office, mobility is a big component of the a FSM software solutions. Typically, FSM software is not used as a stand-alone solution, as it needs to integrate with Financials, ERP, CRM and EAM to ensure accurate data exchange. Even if its main purpose is to maintain and repair equipment, it can also be used to gather customer satisfaction and equipment performance feedback. To allocate human resources efficiently, workforce management is an integral part of an FSM system 

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Documents related to » oss technology service provider

Open Platform Provider Answers Questions about the State of the Market


Rather than offering the customary opinions and analysis of major market trends beforehand and then giving the involved vendors a chance for a factual review and feedback, this time Technology Evaluation Centers has attempted to solicit vendors’ proactive views.

oss technology service provider  in hardware, operating systems (OSs), infrastructure, and applications. But recently, technology companies have been working to re-establish the stack. Oracle, Microsoft, SAP are all combining application and infrastructure pieces. As before, there will be compromises and their will be a loss of control for the customer. And, as before, we believe that ultimately the customer’s requirements will win out and the stacks will start to break up again. Regulatory judgments, like the European Union ’s Read More

ASP Infrastructure: The Party Has Started


On June 14th, Nortel Networks unveiled their Comprehensive Service Management Solution for the ASP Market. They've assembled an interesting portfolio of applications designed to support Application Service Providers.

oss technology service provider  their operations support system (OSS) developed for the ASP and hosting markets. The platform will support provisioning of multiple applications, application-to-application communication to automate manual processes, and access via thin, fit and fat clients and wireless devices. This will give service providers time-to-market differentiation, the ability to streamline and scale operations with automatic and customized billing, secure provisioning of applications and performance management. Later this Read More

Pure-Play CRM Vendors: Choose an Integrated or Best-of-Breed Solution?


When selecting a CRM vendor should you go with a one-source solution, reducing the need for integration with other corporate data sources, or go with a best-of-breed approach, getting the best in each category but being left with standalone applications that must be integrated? This article compares the two approaches and offers some advice.

oss technology service provider  Play CRM Vendors: Choose an Integrated or Best-of-Breed Solution? Pure-Play CRM Vendors: Choose an Integrated or Best-of-Breed Solution? R. Garland - September 5, 2001 Introduction  There are a LOT of CRM vendors. If you count the pure-play Integrated CRM vendors and niche, or, fill-the-cracks vendors, there at least fifty from which to choose. Should you go with a one-source solution, reducing the need for integration with other corporate data sources, or go with a best-of-breed approach, getting Read More

Two Stalwart Vendors Discuss Platform Approaches (Wars)


Infor and IFS, two upper mid-market, stalwart vendors, were the first to respond to our questions-and-answers series directed at software application vendors. Based on our questions, these two vendors share their views on market trends, platform approaches, and mid-market issues.

oss technology service provider  technology battles, — operating systems (OSs), as an example—to see this in a historical context. At one point, the OS one chose was considered critical to the success of the IT investment. Yet today, many of the then-leading operating systems are all but gone, and the ones that are left largely all do about the same thing. Software vendors that offered choice navigated those changes with relative ease, while those that locked in suffered badly (as did their customers). One can make the case that Read More

The Convergent Mediation Solution--Competitive Advantage Enabler


The notion of having disparate mediation systems in today’s service oriented telecommunications industry is no longer valid. The accurate and timely knowledge of customer information, such as usage patterns, preferences, spending habits and duration can provide competitive advantages to service providers. Learn about convergent mediation systems that can support multiple service types (voice, data, content) in this white paper.

oss technology service provider  Technical Service Providers | OSS Technology Service Provider | OSS Telecom Service Providers | OSS Telecommunication Service Providers | OSS Top Service Providers | OSS Web Service Provider | OSS Wireless Service Provider Data | OSS Wireless Service Provider Information | OSS Wireless Service Provider News | OSS Wireless Service Provider Report | OSS Wireless Service Provider Update | OSS Wireless Service Providers | Service Provider OSS | Service Provider List OSS | Service Provider Model OSS | Service Read More

Vanguard Technology


Vanguard Technology was established in 1998. Since then, Vanguard Technology has been focusing on the R& D of enterprise HR management by using information systems. In August 1998, Vanguard Technology's first generation HRMS, HRsoft V1.0 was successfully deployed at Coca-Cola's branch in TianJin, China. This is a client/server based system that can be used by all the staff at the HR department of a whole company. It uses the big database from Microsoft or Oracle. Compared with previous products on the market, it made a fundamental change and achieved a remarkable success in performance,data sharing and functionalities. In 2002, Vanguard Technology developed the first B/S HRMS in China, which enables the access by everyone to HRMS through a browser.After several years of development, Vanguard Technology has developed a large pool of team-work consultants and system deployment engineers that are very experienced and innovative professionals. They are very cooperative and task well-defined. They can provide a full range of services including project planning, implementation, maintenance and system upgrading. The core management team of the company has years of experiences in HR management systems development, deep understanding of HR management. With their leadership and vision, Vanguard Technology has made a great achievement and contribution to the progress and improvement of HRMS development in China. Early in 2008, Vanguard Technology and ShanghaiHW Enterprise Management Consulting Institute (HWEM) which focuses on the human resource and IT consulting have reached an agreement on the restructuring of the company's assets and equity swap, and will carry out in-depth cooperation between the two sides. The full complement between each other, such as the IT and management consulting knowledge and experience, as well as the customer resource, will help further improve the "Vanguard-HWEM" brand value. The two sides will also create exclusive "Vanguard-HWEM" brand, develop exclusive e-HR series products in the field of medical, scientific, technological and national licensing industry show.Vanguard Technology always pursues technology innovation and perfection. We uphold the principle of "Customer First" in project implementation and management through our quality products and professional services. We are the best working partner for enterprise HRMS establishment and development.

oss technology service provider  Technology Vanguard Technology was established in 1998. Since then, Vanguard Technology has been focusing on the R& D of enterprise HR management by using information systems. In August 1998, Vanguard Technology''s first generation HRMS, HRsoft V1.0 was successfully deployed at Coca-Cola''s branch in TianJin, China. This is a client/server based system that can be used by all the staff at the HR department of a whole company. It uses the big database from Microsoft or Oracle. Compared with previous Read More

Terra Technology


Terra Technology's real time forecasting (RTF) solutions use pattern recognition mathematics to monitor daily demand signals. RTF is compatible with demand planning solutions from major enterprise resource planning (ERP) and supply chain vendors, including Manugistics, SAP, and i2 Technologies. The company's real time inventory (RTI) offering is a multi-echelon inventory optimization solution which includes the following capabilities: daily inventory target updates; full integration with conventional planning systems; inventory calculation using actual demand (not average demand); measurement of actual error over actual lead time; calculation of in-season and out-of-season lead-time difference for high volume stock-keeping units (SKUs); automatic adjustment for shutdowns; and rich modeling of time-phased equipment constraints across multiple SKUs.

oss technology service provider  of time-phased equipment constraints across multiple SKUs. Read More

The State of Service Management


This document describes the current state of the service enterprise, and reveals the goals and investments prioritized by service leaders (over 200 polled in a recent survey) for 2012. It also reveals the performance benchmarks of leading service organizations, and divulges the strategic elements that contribute to best-in-class performance.

oss technology service provider  service management,service enterprise,customer service,profit center Read More

Identify and Leverage Your Existing Service Life Cycles


Service management has become critical for today’s organizations. To remain competitive, businesses need more appropriate services to support their customers, suppliers, and business partners. Discover how “service cycles” have evolved since the 1990s, learn how to make hidden service life cycles visible, and find out how, once they are visible, they can help you improve services and align IT with business objectives.

oss technology service provider  for all industries — across business and IT — addressing the full service lifecycle, both within and beyond the datacenter. Discover how to transform your assets — traditional IT, physical, and emerging smart assets — into unique business value. Source: IBM Resources Related to Identify and Leverage Your Existing Service Life Cycles : Service Management (Wikipedia) Information Technology (IT) (Wikipedia) Identify and Leverage Your Existing Service Life Cycles Service Management is also known as Read More

Aspen Technology Signs Pact with PWC


Aspen Technology, Inc. recently announced a strategic alliance with PricewaterhouseCoopers LLP that will help link Aspen's process simulation, control and supply chain management applications to ERP.

oss technology service provider  Technology Signs Pact with PWC Aspen Technology Signs Pact with PWC S. McVey - December 17th, 1999 Event Summary Aspen Technology, Inc. recently announced a strategic alliance with PricewaterhouseCoopers LLP to implement Aspentech solutions in the refining, petrochemicals, chemicals, polymers, life sciences and specialty chemicals, semiconductor, and consumer packaged goods industries. The partners expect to leverage PWC''s implementation expertise for use in integrating data from Aspen''s Read More

Changing the Face of Technology in Education: Funding Education-Not Technology


With tight budgets and spending restrictions affecting education, there has been increased interest in using a tool that has achieved significant success in the business world—customer relationship management (CRM) for schools. This approach involves taking a "customer-concentric" view to develop strategic plans. The key, however, is to take advantage of these capabilities without creating additional "information technology" overhead.

oss technology service provider  the Face of Technology in Education: Funding Education-Not Technology With tight budgets and spending restrictions affecting education, there has been increased interest in using a tool that has achieved significant success in the business world—customer relationship management (CRM) for schools. This approach involves taking a customer-concentric view to develop strategic plans. The key, however, is to take advantage of these capabilities without creating additional information technology Read More

Optimizing ITIL with SRM Service Resolution Management for the Next-generation Service Desk


IT organizations today are faced with the constant pressure of reducing costs at the service desk, while at the same time ensuring optimal customer service. To accelerate their IT infrastructure library (ITIL) initiatives, many are implementing service resolution management (SRM) systems. With the addition of SRM, these organizations can address the core issues required to operate an efficient and strategic service desk.

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SOFTWARE TECHNOLOGY LIMITED


Software Technology Limited (Softech) is a Trinidad and Tobago-based private company that was formed in July 1991, to develop a Payroll and Human Resource Management application – HRplus Anywhere, now renamed HRplus Everywhere. Since then Software Technology Limited has developed into one of the leading providers of HR and Payroll in Trinidad and Tobago and the wider Caribbean. To date, Softech has many customers spread over eight (9) countries – Barbados, Belize, Dominica, Grenada, Guyana, Jamaica, St. Lucia, Suriname and Trinidad and Tobago, and our applications are used to manage over one hundred thousand (100,000) employee records! By the end of 2013 HRplus Everywhere will support over 24 countries in the Caribbean, Central, and South America

oss technology service provider  TECHNOLOGY LIMITED Software Technology Limited (Softech) is a Trinidad and Tobago-based private company that was formed in July 1991, to develop a Payroll and Human Resource Management application – HRplus Anywhere, now renamed HRplus Everywhere. Since then Software Technology Limited has developed into one of the leading providers of HR and Payroll in Trinidad and Tobago and the wider Caribbean. To date, Softech has many customers spread over eight (9) countries – Barbados, Belize, Dominica, Read More

The Power of Web Self-Service


In this document, we will explore the power of online self-service and how it contributes to healthy customer relationships and delivers viable cost savings. We will also address how technology from Epicor Software Corporation, a leader in the CRM space, can help deliver successful self-service.

oss technology service provider  Power of Web Self-Service In this document, we will explore the power of online self-service and how it contributes to healthy customer relationships and delivers viable cost savings. We will also address how technology from Epicor Software Corporation, a leader in the CRM space, can help deliver successful self-service. Read More

Ventyx Service Suite


The Ventyx Service Suite software, services and roadmap have been developed in collaboration with the largest and most progressive group of utilities in the world – over 100,000 mobile technicians and their dispatchers use Service Suite every day. Their ongoing feedback has enabled Ventyx to develop the most comprehensive, intuitive solution with proven functionality to increase productivity and reduce costs: Forecasting enables transparent and accurate workforce planning and the balancing of work requirements Scheduling helps utilities to get the job done right with the right resources, the first time, by sequencing work for optimal efficiency. Dispatch automates routine orders and proactively responds to emergency situations in real time. Work Progress Monitoring provides real-time visibility into the progress of work so that field workforces and resources can be effectively managed.  

oss technology service provider   Read More