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Outsourcing, IT Infrastructure
The IT Infrastructure Outsourcing knowledge base focuses on the selection of companies who provide outsource services in the areas of information technology (IT) infrastructure. The typical type...
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Documents related to » oss technology service provider


Open Platform Provider Answers Questions about the State of the Market
Rather than offering the customary opinions and analysis of major market trends beforehand and then giving the involved vendors a chance for a factual review

oss technology service provider  in hardware, operating systems (OSs), infrastructure, and applications. But recently, technology companies have been working to re-establish the stack. Oracle, Microsoft, SAP are all combining application and infrastructure pieces. As before, there will be compromises and their will be a loss of control for the customer. And, as before, we believe that ultimately the customer’s requirements will win out and the stacks will start to break up again. Regulatory judgments, like the European Union ’s Read More...
ASP Infrastructure: The Party Has Started
On June 14th, Nortel Networks unveiled their Comprehensive Service Management Solution for the ASP Market. They''ve assembled an interesting portfolio of

oss technology service provider  their operations support system (OSS) developed for the ASP and hosting markets. The platform will support provisioning of multiple applications, application-to-application communication to automate manual processes, and access via thin, fit and fat clients and wireless devices. This will give service providers time-to-market differentiation, the ability to streamline and scale operations with automatic and customized billing, secure provisioning of applications and performance management. Later this Read More...
The Convergent Mediation Solution--Competitive Advantage Enabler
The notion of having disparate mediation systems in today’s service oriented telecommunications industry is no longer valid. The accurate and timely knowledge

oss technology service provider  Technical Service Providers | OSS Technology Service Provider | OSS Telecom Service Providers | OSS Telecommunication Service Providers | OSS Top Service Providers | OSS Web Service Provider | OSS Wireless Service Provider Data | OSS Wireless Service Provider Information | OSS Wireless Service Provider News | OSS Wireless Service Provider Report | OSS Wireless Service Provider Update | OSS Wireless Service Providers | Service Provider OSS | Service Provider List OSS | Service Provider Model OSS | Service Read More...
Pure-Play CRM Vendors: Choose an Integrated or Best-of-Breed Solution?
When selecting a CRM vendor should you go with a one-source solution, reducing the need for integration with other corporate data sources, or go with a best-of

oss technology service provider  Play CRM Vendors: Choose an Integrated or Best-of-Breed Solution? Pure-Play CRM Vendors: Choose an Integrated or Best-of-Breed Solution? R. Garland - September 5, 2001 Introduction  There are a LOT of CRM vendors. If you count the pure-play Integrated CRM vendors and niche, or, fill-the-cracks vendors, there at least fifty from which to choose. Should you go with a one-source solution, reducing the need for integration with other corporate data sources, or go with a best-of-breed approach, getting Read More...
Amdocs Overhauls Its Marketing
Amdocs believes its ICM strategy resonates with its customers, who, facing increased competition and price commoditization, realize that they need to

oss technology service provider  services to their customers. OSS is a generic term for a suite of software programs that enable an enterprise to monitor, analyze, and manage a network system. The term was originally applied to communications service providers (CSP), referring to a management system that controlled telephone and computer networks. However, the term has since been applied to the business world in general to mean a system that supports an organization''s network operations. To that end, Amdocs'' software includes modules Read More...
ITIL Service Support Processes in Record Time
To establish optimal service and support conditions, the case company, Naviair, chose to adapt and implement information technology infrastructure library (ITIL

oss technology service provider  Service Support Processes in Record Time To establish optimal service and support conditions, the case company, Naviair, chose to adapt and implement information technology infrastructure library (ITIL) service support processes. During the process, Implement Consulting Group assisted with facilitation, ITIL input, and lean competences and tools. The existing procedures and instructions were combined with ITIL’s different service support areas. Read More...
InetSoft Technology
Founded in 1996, InetSoft Technology Corporation provides business intelligence (BI) solutions and services to companies in a variety of industries. The

oss technology service provider  Technology Founded in 1996, InetSoft Technology Corporation provides business intelligence (BI) solutions and services to companies in a variety of industries. The InetSoft team hails from world-renowned organizations such as Bell Laboratories and Goldman Sachs. InetSoft''s customer list includes companies in the entertainment, financial, health care, pharmaceutical, technology, and manufacturing industries, as well as local and national government organizations. InetSoft is headquartered in Read More...
Field Service Management (FSM)
Field service management (FSM) software is a set of functionalities for organizations or departments within organizations that have as main focus the

oss technology service provider  field service management software, field service FSM, FSM comparison, compare FSM software, field service industry software, FSM vendors, CRM FSM, CRM field service, field services software, it field services Read More...
The Importance and Benefits of Automatic Technician Scheduling in Field Service Operations
Deciding which technicians to assign to service orders, and when to schedule and dispatch them can be a tricky if not complicated process. And that’s not all

oss technology service provider  service technician scheduling,field service scheduling,automatic technician scheduling,dyanmic field service scheduling,dynamic scheduling engine,dynamic field service scheduling engine,dynamic field service scheduling Read More...
Aspen Technology Posts First-Quarter Loss but Beats Estimates
CAMBRIDGE, MA Aspen Technology, Inc. (Nasdaq: AZPN), the leading supplier of manufacturing enterprise optimization solutions for the process industries, today

oss technology service provider  Technology Posts First-Quarter Loss but Beats Estimates Aspen Technology Posts First-Quarter Loss but Beats Estimates S. McVey - October 26th, 1999 Event Summary Aspen Technology recently announced a shortfall in earnings for the period ended September 30, 1999, although it exceeded analysts'' expectations. Total revenues for the company were $53 million, of which $21.5 million were derived from software licenses and the remainder from services and support. Net loss for the quarter was $4.1 million, Read More...
Aspen Technology Signs Pact with PWC
Aspen Technology, Inc. recently announced a strategic alliance with PricewaterhouseCoopers LLP that will help link Aspen''s process simulation, control and

oss technology service provider  Technology Signs Pact with PWC Aspen Technology Signs Pact with PWC S. McVey - December 17th, 1999 Event Summary Aspen Technology, Inc. recently announced a strategic alliance with PricewaterhouseCoopers LLP to implement Aspentech solutions in the refining, petrochemicals, chemicals, polymers, life sciences and specialty chemicals, semiconductor, and consumer packaged goods industries. The partners expect to leverage PWC''s implementation expertise for use in integrating data from Aspen''s Read More...
Enterprises May Be Overlooking Profits from After-sales Service
If service parts and service personnel management are well managed, manufacturers can significantly improve their profits from service operations. This will

oss technology service provider  significant after-sales service operations. Across all industry segments, an Aberdeen - Industry Week study found that profit margins for after-sales service and parts ranged from 25 percent to 1000 percent higher than margins for initial product sales. The study further revealed that after-sales service accounted for 20 to 30 percent of revenues, and about 50 percent of profits for most companies. In the automotive industry, parts and services constitute nearly half of revenues, and 45 percent of Read More...
10 Questions to Ask Your Hosted IP PBX Provider, before You Sign a Contract
Signing up for a hosted IP PBX provider is like signing up for cable TV; providers want to lock you into a long-term contract at terms that give them the most

oss technology service provider  need at the lowest possible price. Plus, there are always hidden costs. The key to avoiding a contract with more (or less) service than you need is asking the right questions. This list covers what questions you should ask before you sign on the dotted line. If you have speciic concerns such as advanced call center features that might afect your business, you''ll want to add them to the list as well. What is the contract termination policy? You want to know whether you can get out early without a penalty Read More...
Duval Partners Technology
Duval Partners is a long established Australian consulting firm. We have over fifteen years experience in management accounting and information requirements

oss technology service provider  Partners Technology Duval Partners is a long established Australian consulting firm. We have over fifteen years experience in management accounting and information requirements of SME’s. Duval Partners won the rights to become a sales and implementation partner for Netsuite within Victoria in March 2004. In order to facilitate this appointment a new division was created called Duval Partners Technology. We design business systems to deliver real-time, accurate measurement of your critical Read More...
The State of Service Management
This document describes the current state of the service enterprise, and reveals the goals and investments prioritized by service leaders (over 200 polled in a

oss technology service provider  service management,service enterprise,customer service,profit center Read More...

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