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Documents related to » oss technology service provider


Anatomy of a Technology Selection
Dell Computer Corporation spent millions preparing to deploy an ERP system before realizing that the solution to one set of issues created a more severe problem. Note based on discussion among Michael Dell, Kevin Rollins, and Morten Topfer of Dell Computer Corporation and Dell’s Platinum Counsel of customers.

OSS TECHNOLOGY SERVICE PROVIDER: that inhibited information flow across the company. With a focus on Zero-Latency and application replacement, an integrated suite of applications approach was elected and an Enterprise Resource Planning system implementation program was launched. Considering the business requirements (as stated) this was an obvious architectural choice. However the relationship between design and architecture is not so obvious. Subsequently, after several months of detail work and considerable expense, Dell Computer
5/31/2002

Technology Vendor--Can You Afford Credibility?
For Technology vendors, credibility is the ability to sell. Credibility is vital, is hard to build, and easy to lose. Building credibility doesn't have to be costly. This article touches on the concepts you can employ to build your credibility. These concepts are the basis for a seminar presented by The Credibility Forum.

OSS TECHNOLOGY SERVICE PROVIDER: Technology Vendor--Can You Afford Credibility? Technology Vendor--Can You Afford Credibility? Olin Thompson - April 10, 2004 Read Comments Introduction Webster defines credibility as the ability to be believed. Technology vendors need to define credibility as the ability to sell. Research by The Credibility Forum ( www.thecredibilityforum.com ) shows that technology vendors are weak in understanding the impact credibility has on their efforts, knowing how to gauge their own credibility, and utilizing
4/10/2004

Aspen Technology Signs Pact with PWC
Aspen Technology, Inc. recently announced a strategic alliance with PricewaterhouseCoopers LLP that will help link Aspen's process simulation, control and supply chain management applications to ERP.

OSS TECHNOLOGY SERVICE PROVIDER: Aspen Technology Signs Pact with PWC Aspen Technology Signs Pact with PWC Steve McVey - December 15, 1999 Read Comments Aspen Technology Signs Pact with PWC S. McVey - December 17th, 1999 Event Summary Aspen Technology, Inc. recently announced a strategic alliance with PricewaterhouseCoopers LLP to implement Aspentech solutions in the refining, petrochemicals, chemicals, polymers, life sciences and specialty chemicals, semiconductor, and consumer packaged goods industries. The partners expect to leverage
12/15/1999

Essential ERP—Its Underpinning Technology
In its simplest sense, enterprise resource planning (ERP) systems create interactive environments designed to help companies manage and analyze the business processes associated with manufacturing goods, such as inventory control, order taking, accounting, and much more.

OSS TECHNOLOGY SERVICE PROVIDER: ajoutée le plus rapidement possible. Pour se faire, l’entreprise doit s’assurer de l’intégration optimale de ses processus internes, c’est-à-dire qu’ils puissent fonctionner le mieux possible entre eux. Et c’est justement le point fort d’un système ERP. Les systèmes d’informations à la base d’un ERP On ne peut pas séparer un système ERP de son infrastructure sous-jacente basée sur des technologies de l’information (TI) sophistiquées. Un ERP est en effet le meilleur exemple
9/5/2005

Leading Solution Provider to Steel Manufacturers Gets Acquired—Why?
When one company acquires another, who benefits? It seems PSI’s recent acquisition of AIS will benefit both—as well as their clients and the steel industry as a whole. The combined solution offering will address APS, MES, SCM, and more.

OSS TECHNOLOGY SERVICE PROVIDER: the most effective way possible. More and more effort is being made to measure and monitor plant floor operations in conjunction with the actual sales of and demand for the product. Another effort steel manufacturers are making is toward bringing efficiency into plant operations and energy consumption. Now, steel manufacturers aren t worrying only about what to produce and when to produce it, but also how to use the least amount of energy in operations and how to waste less energy in order to provide
11/25/2009

How to Choose an SMS Provider
How to Choose an SMS Provider.Papers and Other Software Package to Use In Your Dynamic System about SMS Provider. For over 15 years, short message service (SMS) has been a quick and reliable way to receive and deliver information—anytime, anywhere. Today, SMS helps provide dialogue with consumers. Inbound SMS, or mobile originated (MO), is an important tool to enhance customer interaction. Learn the most important factors to consider when choosing an SMS provider, including flexibility, price, international coverage, and reliability.

OSS TECHNOLOGY SERVICE PROVIDER: sending since it makes possible the submission of a large amount of SMS messages in a single HTTP request. SMTP (email to SMS / SMS to email). Enables sending and receiving SMS messages in the form of email. SMPP. The SMPP protocol is usually used by advanced users. It is a binary protocol for communicating with SMSCs (SMS centers) and SMS gateways. SMPP is suitable for sending and receiving huge amounts of messages. An SMS provider usually supports only some of those protocols / interfaces. It is
8/7/2009 11:02:00 AM

Differentiation through Service Excellence
Differentiation through Service Excellence. Get Free Assessment Reports for Service Excellence. With products increasingly becoming commodities, chief executive officers (CEOs) recognize that first-rate customer service is key to enhancing customer satisfaction. While revenue is flattening for many product businesses, service income is increasing. Find out how integrating business processes and customer relationship management (CRM) data can help you deliver new service offerings and improve the customer experience.

OSS TECHNOLOGY SERVICE PROVIDER: information technology enables collaboration across worldwide communities and offers a real-time understanding of customers. Thus armed, firms are tailoring service experiences to specific customer segments in innovative ways and trans- forming their ability to leverage global talent (see Figure 1). PLATFORMS FOR PROCESS INNOVATION AND BUSINESS TRANSFORMATION LEVERAGING CUSTOMER INSIGHTS, IMPROVING PRODUCTIVITY Customer service channels secure and retain customers attention on a regular basis, and
10/28/2008 4:55:00 PM

Computer Associates Splashes Into the Data Warehousing Market with Platinum Technology Acquisition
Computer Associates DecisionBase is an Extract/Transform/Load tool designed to help in the population and maintenance of data warehouses. First released in March of 1998, the product is geared towards large implementations with the need for metadata management. The current release is 1.9, which is the fourth release of the product.

OSS TECHNOLOGY SERVICE PROVIDER: the information that might possibly be relevant, regardless of its form and its location - in-house, the Web or other public data - through a powerful infrastructure, and through intelligent data collection tools. And to collect, understand, to correlate and leverage this information, through comprehensive metadata management. And to analyze it, using intelligence technologies. And to present the results effectively, through sophisticated visualization technology. And to deliver it, through modern user
9/1/1999

Business Process Overview: Service Management
Competition and rapidly developing technology constantly drive new business models. Thus, success can be dependent on how rapidly you can deploy and adapt service processes to accommodate new requirements. To stay ahead of your competitors, you need to be armed with a software package that lets you make decisive decisions and implement procedures to meet the increasing demands of customers.

OSS TECHNOLOGY SERVICE PROVIDER: Business Process Overview: Service Management Business Process Overview: Service Management Source: IBS Document Type: White Paper Description: Competition and rapidly developing technology constantly drive new business models. Thus, success can be dependent on how rapidly you can deploy and adapt service processes to accommodate new requirements. To stay ahead of your competitors, you need to be armed with a software package that lets you make decisive decisions and implement procedures to meet the
11/16/2006 2:22:00 PM

IT Service Management Metrics that Matter
Do you think great IT performance is achieved through luck or chance? You can bet real money it’s not. But regardless of how you measure up to high performers, there are a few steps you can take to improve your processes—starting with controlling change. Find out how this simple and significant way to improve performance and processes can help you achieve your operational effectiveness and efficiency objectives.

OSS TECHNOLOGY SERVICE PROVIDER: IT Service Management Metrics that Matter IT Service Management Metrics that Matter Source: Tripwire, Inc Document Type: White Paper Description: Do you think great IT performance is achieved through luck or chance? You can bet real money it’s not. But regardless of how you measure up to high performers, there are a few steps you can take to improve your processes—starting with controlling change. Find out how this simple and significant way to improve performance and processes can help you achieve
3/4/2008 11:28:00 AM

IT Service Management—A Road Map for Success
Although information technology service management (ITSM) is not a new discipline, many organizations have yet to adopt it as a part of their IT service improvement strategy. To be successful, businesses must start by building a custom road map. Read about how focusing on long-term, strategic objectives—including a realized return on investment (ROI)—can greatly improve your IT service delivery and support.

OSS TECHNOLOGY SERVICE PROVIDER: IT Service Management—A Road Map for Success IT Service Management—A Road Map for Success Source: EquaTerra Document Type: White Paper Description: Although information technology service management (ITSM) is not a new discipline, many organizations have yet to adopt it as a part of their IT service improvement strategy. To be successful, businesses must start by building a custom road map. Read about how focusing on long-term, strategic objectives—including a realized return on investment
2/15/2008 2:37:00 PM


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