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Documents related to » oss support service provider


Is Your ERP System Provider a Psychopath? » The TEC Blog
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OSS SUPPORT SERVICE PROVIDER: Antisocial, Avoidant, Borderline, corporate culture, Dependent, ERP, Histrionic, Narcissistic, Obsessive Compulsive, Paranoid, Schizoid, Schizotypal, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
16-02-2010

How to Choose an SMS Provider
How to Choose an SMS Provider.Papers and Other Software Package to Use In Your Dynamic System about SMS Provider. For over 15 years, short message service (SMS) has been a quick and reliable way to receive and deliver information—anytime, anywhere. Today, SMS helps provide dialogue with consumers. Inbound SMS, or mobile originated (MO), is an important tool to enhance customer interaction. Learn the most important factors to consider when choosing an SMS provider, including flexibility, price, international coverage, and reliability.

OSS SUPPORT SERVICE PROVIDER: sending since it makes possible the submission of a large amount of SMS messages in a single HTTP request. SMTP (email to SMS / SMS to email). Enables sending and receiving SMS messages in the form of email. SMPP. The SMPP protocol is usually used by advanced users. It is a binary protocol for communicating with SMSCs (SMS centers) and SMS gateways. SMPP is suitable for sending and receiving huge amounts of messages. An SMS provider usually supports only some of those protocols / interfaces. It is
8/7/2009 11:02:00 AM

Good Customer Service Is Simple
Most companies salute good customer service as a key objective. But in its simplest form, what is good customer service? Outstanding customer service is a competitive advantage. Most companies salute good customer service as a key objective. But in its simplest form, what is good customer service? Olin Thompson lays down some basic requirements for businesses and explains the role of business processes in supporting good customer service.

OSS SUPPORT SERVICE PROVIDER: problem as early as possible so they can adjust accordingly. They need to trust that you will notify them as soon as possible. Being dependable also means being predictable. If a need or problem arises on their side of an interaction, they want to be able to predict what you will do. Predictability is built upon having a consistent history and mutual understanding. Be Easy to Do Business With —Being easy to do business with is a competitive advantage. Customers will actually pay more for a vendor who
11/26/2010 8:44:00 AM

Surado! A Rising Mid-market CRM Provider
Our quest for quality and well-priced mid-market CRM software solutions, takes us this week to review Surado Solutions Inc. developers of Surado CRM Solutions. Surado positions itself high in many functional areas, against many mid-market software vendors such as SalesLogix, Epicor, Microsoft CRM, Kana, and Commence Corporation.

OSS SUPPORT SERVICE PROVIDER: permission-based campaign management, across multiple channels including phone, direct mail, Web, wireless devices, e-mail, and direct sales. Leads generated from marketing campaigns can be assigned directly or through an automated workflow to sales teams accessible through the SFA module. Marketing campaigns can be created based on time periods, target audience, and channels. The Analytics module, although it is more of a reporting tool rather than an on-line analytical processing (OLAP) engine,
10/16/2003

How to Cope When Your Service Provider is Acquired
Challenges are aplenty when a vendor is acquired. Financial health is no longer a safe indicator to gauge a vendor's future during this mega merger era. Knowing the challenges facing big vendors, like Oracle and PeopleSoft, and their competitors can give users a negotiating edge, whether in or entering a contract.

OSS SUPPORT SERVICE PROVIDER: the open-source likes of Jboss and mySQL . Unfortunately, the professional services and know-how rich application business side of Oracle has long been wallowing under the shadow of Oracle s two other favored children, which seem to get most of the vendor s attention. To be fair, the release of Oracle E-Business Suite 11i.10 should prove Oracle s seriousness about the applications suite. Oracle s marketing budget and headcount for applications business has increased notably. Unfortunately, these moves
6/2/2005

Do You Know How to Evaluate Your Strategic Technology Provider?
Project teams constantly face a barrage of new products and technologies, and have a difficult time differentiating marketing slides and grand promises from deliverable products when making strategic IT acquisitions. The solution is to create a structured, repeatable process for evaluating technology solutions and the vendors that provide them.

OSS SUPPORT SERVICE PROVIDER: the stated vendor direction across the five categories documented above to the stated goals and directions of the specific project teams making the selection decision. At a macro level, any dissonance between stated vendor direction and overall market direction should be a cause for great concern, and should be quickly rectified by the vendor through either a shift in corporate policy or a detailed and market validated explanation for the discord. Missionaries rarely win the strategic battle, and
8/31/2002

Enterprise Application Provider May Deepen Market Impact
The worst is past for SoftBrands. However, the vendor must still deal with the problem of blending many formerly independent organizations together, while figuring out how best to leverage their different technological and industrial strengths.

OSS SUPPORT SERVICE PROVIDER: which will demand little cross-training. Further, only selected members of SoftBrands direct sales teams in selected geographies will be in the position of representing multiple products, and these individuals will be assisted by pre-sales consultants from one product group or the other who know their products in-depth. Still, the conundrum of how to show a single face to customers certainly remains, especially when it comes to more vigorous enticement and reactivation of over 1,000 dormant accounts.
3/3/2006

These Are the Days of Healthy Growth for an Open-source ERP Provider » The TEC Blog
Provider Filed Under ( FOSS Ecosystem , Industry Observation ) by P.J. Jakovljevic  ( see bio )   These days, amid the austerity, cuts, and general malaise, it is refreshing to hear about the whopping annual growth of a manufacturing-oriented  enterprise resource planning (ERP)  software vendor. Sure, one can discount the magnitude of this upbeat news—this particular vendor is still budding, if you compare it to SAP, Oracle , or Infor —but I welcome this it(and so should any ERP vendor). More

OSS SUPPORT SERVICE PROVIDER: enyo, ERP, foss, Manufacturing, open source, OpenMFG, postbooks, quickbooks, xTuple, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
04-09-2012

service-public.fr Case Study (français)
...

OSS SUPPORT SERVICE PROVIDER: AFS@Web, service-public.fr, Antidot Finder Suite, AFS, données, intégration, des listes d'index, moteur de recherche, search engine, Antidot, solutions de navigation, information, indexing, indexation.
10/8/2013 4:19:00 PM

ITIL Service Support Processes in Record Time
To establish optimal service and support conditions, the case company, Naviair, chose to adapt and implement information technology infrastructure library (ITIL) service support processes. During the process, Implement Consulting Group assisted with facilitation, ITIL input, and lean competences and tools. The existing procedures and instructions were combined with ITIL’s different service support areas.

OSS SUPPORT SERVICE PROVIDER: ITIL Service Support Processes in Record Time ITIL Service Support Processes in Record Time Source: Implement Consulting Group Document Type: Case Study Description: To establish optimal service and support conditions, the case company, Naviair, chose to adapt and implement information technology infrastructure library (ITIL) service support processes. During the process, Implement Consulting Group assisted with facilitation, ITIL input, and lean competences and tools. The existing procedures and
1/28/2011 3:41:00 PM

5 Key Steps to Make Field Service Profitable
Is field service seen as a cost center at your business? Providing field service can be a complex process, but that does not have to mean it’s unprofitable. Every field service interaction is an opportunity to not only delight customers, but also increase revenue. Here are 5 easy steps to get your field service organization in the black this year. Accomplish all five and get your field techs, customers, and balance sheet in your favor.

OSS SUPPORT SERVICE PROVIDER: field service software, profitable field service , FSM , FSM software, field service scheduling , field service mobility, mobile FSM software, ServiceMax, field service operations.
6/12/2013 1:36:00 PM


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