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Software Functionality Revealed in Detail
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 oss support service provider

Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Field Service Management (FSM) Software Evaluation Report

Field service management (FSM) software is a set of functionalities for organizations or departments within organizations that have as main focus the intallation, maintanance, reparing, and meter reading for industries relying heaviling on equipment. FSM workers require functionality for customer engagement management, service and asset management as well as workforce management. Since most activities in FSM take place outside of the office, mobility is a big component of the a FSM software solutions. Typically, FSM software is not used as a stand-alone solution, as it needs to integrate with Financials, ERP, CRM and EAM to ensure accurate data exchange. Even if its main purpose is to maintain and repair equipment, it can also be used to gather customer satisfaction and equipment performance feedback. To allocate human resources efficiently, workforce management is an integral part of an FSM system 

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Documents related to » oss support service provider

Open Platform Provider Answers Questions about the State of the Market


Rather than offering the customary opinions and analysis of major market trends beforehand and then giving the involved vendors a chance for a factual review and feedback, this time Technology Evaluation Centers has attempted to solicit vendors’ proactive views.

oss support service provider  in hardware, operating systems (OSs), infrastructure, and applications. But recently, technology companies have been working to re-establish the stack. Oracle, Microsoft, SAP are all combining application and infrastructure pieces. As before, there will be compromises and their will be a loss of control for the customer. And, as before, we believe that ultimately the customer’s requirements will win out and the stacks will start to break up again. Regulatory judgments, like the European Union ’s Read More

Pure-Play CRM Vendors: Choose an Integrated or Best-of-Breed Solution?


When selecting a CRM vendor should you go with a one-source solution, reducing the need for integration with other corporate data sources, or go with a best-of-breed approach, getting the best in each category but being left with standalone applications that must be integrated? This article compares the two approaches and offers some advice.

oss support service provider  Play CRM Vendors: Choose an Integrated or Best-of-Breed Solution? Pure-Play CRM Vendors: Choose an Integrated or Best-of-Breed Solution? R. Garland - September 5, 2001 Introduction  There are a LOT of CRM vendors. If you count the pure-play Integrated CRM vendors and niche, or, fill-the-cracks vendors, there at least fifty from which to choose. Should you go with a one-source solution, reducing the need for integration with other corporate data sources, or go with a best-of-breed approach, getting Read More

Amdocs Overhauls Its Marketing


Amdocs believes its ICM strategy resonates with its customers, who, facing increased competition and price commoditization, realize that they need to differentiate customers' experiences from the competition, to enhance customer loyalty and increases profitability.

oss support service provider  in terms of the OSS side of a communication customer or a CSP, most data of any effect is captured and managed by an Amdocs solution. To that end, Amdocs ClarifyCRM product offers solutions that help companies better perform and manage selling processes across multiple sales channels. The major suite, Amdocs ClarifyCRM Service and Support , offers solutions spanning support centers, contact centers, and self-service solutions, although the product offers certain marketing and analytics capabilities too. Read More

ASP Infrastructure: The Party Has Started


On June 14th, Nortel Networks unveiled their Comprehensive Service Management Solution for the ASP Market. They've assembled an interesting portfolio of applications designed to support Application Service Providers.

oss support service provider  their operations support system (OSS) developed for the ASP and hosting markets. The platform will support provisioning of multiple applications, application-to-application communication to automate manual processes, and access via thin, fit and fat clients and wireless devices. This will give service providers time-to-market differentiation, the ability to streamline and scale operations with automatic and customized billing, secure provisioning of applications and performance management. Later this Read More

Two Stalwart Vendors Discuss Platform Approaches (Wars)


Infor and IFS, two upper mid-market, stalwart vendors, were the first to respond to our questions-and-answers series directed at software application vendors. Based on our questions, these two vendors share their views on market trends, platform approaches, and mid-market issues.

oss support service provider  technology battles, — operating systems (OSs), as an example—to see this in a historical context. At one point, the OS one chose was considered critical to the success of the IT investment. Yet today, many of the then-leading operating systems are all but gone, and the ones that are left largely all do about the same thing. Software vendors that offered choice navigated those changes with relative ease, while those that locked in suffered badly (as did their customers). One can make the case that Read More

Service-oriented Architecture-Savior or Nemesis?


Managed well, service-oriented architecture (SOA) offers a tremendous opportunity to make positive changes and lay a foundation that will allow IT to become responsive and cost-effective. But SOA is also a potential minefield: hype is raising expectations beyond reality in an environment that is already stressed. In fact, managed poorly, SOA can be an expensive and spectacular failure.

oss support service provider  large organizations, it is impossible for IT to keep up. Decades of investment in IT have left many with a layer cake architecture where solutions have been created by adding layers of new technology on top of older layers of technology. At the time, this seemed like a great idea: leveraging existing investments, avoiding reinvention of the wheel, and not fixing what was not broken. However, the problem now is that changing a system that could potentially consist of anywhere between four and seven layers Read More

VSI Putting Its Service Management Feelers Out


Enterprise resource planning (ERP) solution providers are beginning to recognize that manufacturing companies now view aftermarket service as a strategic initiative. Along these lines, several ERP firms have announced partnerships with Vertical Solutions Inc. (VSI) to extend their solutions for companies to connect back-office and service operations.

oss support service provider  is hands-free, and operates across all mobile networks. Field technicians will be able to simply click a button from within VSM on mobile devices to connect via live video stream to one or more of their company’s expert resources for help with troubleshooting and repair. Supervisors will be able to log in, monitor, and watch any service call. Each interaction will be able to be recorded and saved in the client record within VSM, as well as repurposed within the company’s knowledge base.   Built for Read More

IFS Field Service Management


IFS Service Management is recognized as a best-of-breed software application for companies managing a field service workforce. It includes everything service organizations of all sizes need to profitably serve customers and is available on-premise or in the cloud. Standard functionality covers the entire field service lifecycle from customer relationship management (CRM), scheduling, and mobile service, to contract pricing, warranty repair, and parts management. Available extensions include schedule optimization for large field service workforces and enterprise functionality from IFS Applications including maintenance repair and overhaul (MRO).

oss support service provider  FSM,Field Service Management Read More

NetSuite SRP—Catering to Both Service and Product Companies


At SuiteWorld 2014, NetSuite announced its new services resource planning (SRP) solution, which addresses all the needs of both services- and product- based businesses. Get all the details in P.J.'s fourth write-up from the conference.

oss support service provider  streams, and unified billing across multi-model service and product delivery. New Project Management functionality includes project templates, task dependencies, and Gantt charts with baseline and critical path highlights. The new SRP release enables multi-model billing for service delivery across the services value chain, from fixed fee, milestone, to time-and-materials arrangements.   The availability of NetSuite SRP for mobile devices such as smartphones and tablets gives “road-warrior” services Read More

Optimal Service-parts Management


Today’s service-parts organizations, such as those in the aerospace and defense, automotive, agricultural, heavy equipment, and industrial machinery industries, are pursuing the service- and spare-parts market for revenue and profit growth. Increasing customer demands and a dynamic marketplace are forcing these organizations to operate at new levels of flexibility and responsiveness, to address customer requirements and attain targeted profit margins.

oss support service provider   Read More

IT Service Management-A Road Map for Success


Although information technology service management (ITSM) is not a new discipline, many organizations have yet to adopt it as a part of their IT service improvement strategy. To be successful, businesses must start by building a custom road map. Read about how focusing on long-term, strategic objectives—including a realized return on investment (ROI)—can greatly improve your IT service delivery and support.

oss support service provider   Read More

The Delivery of Enabling Software as a Service


In the context of delivering applications as a service, the enabling software layer also needs to be delivered as a service. While there are a number of benefits to this model, there are also concerns preventing organizations from adopting it. All things considered, however, there is evidence that delivery of software as a service is a positive step to take.

oss support service provider   Read More

Avoid the Perils of Service Parts Planning in Supply Chain Management


Significant differences exist between the new parts production supply chain and the service and replacement parts supply chain. Companies using conventional, new product inventory methods are missing opportunities to improve efficiency and effectiveness.

oss support service provider  & Gamble to Wal-Mart across the globe (see Linking Planning and Execution Systems for Retailers'' Nirvana—Improved Visibility and Fulfillment ). It cannot be understated that significant differences exist between the new parts production supply chain and the service and replacement parts supply chain. Companies attempting to manage their service and replacement parts using conventional, new product inventory methods are missing significant opportunities for improved efficiency and effectiveness in their Read More

Service Differentiation: Your 3-Step Plan


Your service organization has a unique way to differentiate itself from your competition. This white paper discusses service differentiation: doing more with less, providing service more effectively, and focusing on your unique business processes to outperform your competition. Using this information, you can bring about change and continuous improvement, and differentiate your service from your competition. Read more and find out how.

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3 Tips for Integrating Field Service Management Software with ERP


Field service management software often needs to be integrated with other enterprise software. Learn the three essential tips for integrating your service management system with enterprise resource planning (ERP) software and other operational systems, data warehouses, or data sources.

oss support service provider  field service management,integrated field service,field service software,service management data,field service API,service management system,IFS service management Read More