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Documents related to » oss shared service providers


Service Productization
Your Challenge: Get Decision Makers' Approval for a Service Productization. Specific, Measurable, Achievable, Relevant and Time-Bound. Productization of services is accomplished by associating tangible features with intangible service offerings. Tangible features may take the form of personnel, collateral, methodologies, pricing, facilities, or other attributes. Automation tools like enterprise service automation, database, and project management tools serve as enablers to service productization. By associating tangible features with intangible services, the professional services firm can build client confidence.

OSS SHARED SERVICE PROVIDERS: Practice economics (better predictability across the portfolio of projects) By productizing and associating tangible features to an offering, the professional services firm can help ensure more consistent service delivery to realize these benefits. Predetermined templates for work products and deliverables, standardized methodologies, and fixed pricing and staffing models are all examples of standardized product attributes that can be assigned to service offerings. Consider the example noted earlier,
5/16/2005 12:00:00 AM

Recession? Steal Market Share by Increasing Customer Service!
Recession? Steal Market Share by Increasing Customer Service!Secure Documents and Other Dynamic System to Use In Your Organization of Steal Market Share by Increasing Customer Service. During a recession, don’t follow the cost-cutting crowd. Of course, be frugal, but in areas that don’t touch the customer. Forget what everyone else is doing. Now isn’t the time to follow the masses—now is the time to make difficult decisions that will poise your company for unprecedented growth coming out of the downturn. Find out how to think and act for the long term—and emerge from the current economic stall a winner.

OSS SHARED SERVICE PROVIDERS:
8/3/2009 3:20:00 PM

What Could Be Some New Frontiers for Large CAD/PLM Providers? » The TEC Blog
go crazy thinking about possible acquisitions in vertical sectors (e.g., retail apparel, consumer goods, life sciences, aerospace original equipment manufacturers [OEMs], etc.) and/or geographic regions where Siemens still has room for improvement. More MES Well, Siemens has since acquired two smaller companies and proved me wrong with my bolder guesses in terms of functional scope (but I was at least partly correct in terms of target industries). First,  in late September 2011, Siemens extended its

OSS SHARED SERVICE PROVIDERS: active sa, autodesk, BOM, CAD, catia composite, composite materials, composites, creo simulate, dassault systemes, fibersim, MES, parasolid, PDM, plm, pmtc, pro/e, pro/engineer, Product Development, PTC, ptc creo, siemens nx, siemens teamcenter, solidworks, ugs, vistagy, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
16-11-2011

Magic Quadrant for B2B Gateway Providers
Magic Quadrant for B2B Gateway Providers. Download Free IT Analysis Reports Linked To B2B Gateway Providers. Business-to-business (B2B) gateway solutions have matured to the point where they can support a wide range of projects. However, there are still functional differences—including product maturity, service-oriented architecture (SOA) enablement, architectural coherence, and community management—among competing solutions. Find out who the leaders, challengers, visionaries, and niche players are in the B2B gateway market.

OSS SHARED SERVICE PROVIDERS: by maturing and proliferating cross-border B2B integration projects, the B2B gateway software market in Europe is active and growing rapidly, fueled by several European-driven economic trends. Market Definition/Description B2B gateway software is a form of integration middleware that s used to consolidate and centralize a company s multienterprise data, application and process integration, and interoperability requirements with external business partners. It s one of three types of B2B infrastructure
11/4/2008 10:50:00 AM

HP Announces Customer Engagement as a Service » The TEC Blog
Customer Relationship Matters (161) FOSS Ecosystem (24) From the Project Manager s Desk (32) Humor (43) Industry Observation (1140) Information Management and Collaboration (39) Inside TEC (92) Manufacturing Operations (100) Product Lifecycle Matters (81) Risk and Compliance (27) Software 101 (66) Software Selection (255) Supply Chain Logistics (241) Talent Management Matters (74) TechnoBabble (41) Up Close and Personal (59) White Paper Review (23) Meta Login --> More TEC Blogs Foro Empresarial TEC

OSS SHARED SERVICE PROVIDERS: CEaaS, contact center platform, contact center tools, customer engagement, customer engagement as a service, HP Enterprise Services, industry watch, interactive voice response, multichannel customer engagement, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
03-05-2013

Market Landscape Report: Field Service Management
If you have a mobile, customer-facing workforce, you need field service management (FSM) software. An FSM solution provides essential functionality—from planning and scheduling to work order management, to customer engagement—that’s missing from most ERP and CRM systems. Get a comprehensive overview of the FSM space, and learn about key functionality, major vendors, and the latest market trends in this market landscape report.

OSS SHARED SERVICE PROVIDERS: field service management, FSM, field service planning and scheduling, field service work order management, field service customer engagement, field services organization, FSM market landscape, FSM market space, FSM functionality, TEC FSM Market Landscape Report.
5/21/2013 11:53:00 AM

How One Provider s Solution Covers the Bases of Price Optimization and Management
What are the solutions that enable Zilliant's customers to gain a better understanding of their markets' price response and translate this into more profitable pricing? Zilliant Precision Pricing Suite encompasses distinct solutions geared for each step of the pricing process.

OSS SHARED SERVICE PROVIDERS: the module is a cross-functional management tool for identifying and resolving the most pressing ( top 10 ) profit improvement opportunities. For instance, pricing analysts and other power users will typically access an interactive Analytical Workbench . This is a collection of pricing-specific analytical views that combines needed drilldown and ad hoc query capabilities with user-defined reports and integrated visualizations (such as profit bands, margin scatter plots, and price waterfalls). Detailed
6/11/2007

Three Types of Field Service Scheduling Software
There are three distinctly different approaches to solving the puzzle of getting the right people to the right place at the right time. This white paper describes the three strategies for better field service scheduling plans--manual processes, traditional scheduling automation, and real-time scheduling automation--and explains why each approach matches different needs. Which strategy is right for you?

OSS SHARED SERVICE PROVIDERS: field service scheduling software, it project, software applications, software project, software for project, to do software, it management program, it service jobs, it services jobs, for it service management, service management, service management it, scheduler, control software, business software software, business and software, business software for, project management program, service software, it service software, it software solutions, schedule software, it project work, management software applications, project manager program, work schedule program, work software, software for .
2/3/2012 4:29:00 PM

When Provider s Value Is Not In Synch With Customer s Value
Embedded knowledge exists in the supply chain to understand and unlock customer value. Integrating the chain is crucial to aligning the goals of customers and provider.

OSS SHARED SERVICE PROVIDERS: the stage for our cross industry and cross competitor sharing of ideas. Said Professor Cohen, Customers main goal is to extract value from the goods and services they buy—and in most cases, extend that value (use) as long as possible. Various panel members reinforced this basic concept. The longer that cycle continues, the more likely the supplier will have to institute and manage a so-called service business to support them. A trillion dollars later—give or take a few billions—the B2 Bomber is s
11/2/2004

Rockler Companies Moves to VISI’s ReliaCloud Service » The TEC Blog
infrastructure solutions for companies across the United States. Share This   Read More     --> Trackback Address     Tags: Cloud , IaaS , industry watch , infrastructure as a service , ReliaCloud , retail , VISI * Name: * E-mail (private) : Web site: XHTML: You can use these tags: --> * Comments: * Spam protection: Sum of 2 + 7 ?     Notify me of followup comments via e-mail --> The TEC Blog Discussing Enterprise Software and Selection Tag Cloud analytics bi BPM Business Intelligence CAD Cloud

OSS SHARED SERVICE PROVIDERS: Cloud, IaaS, industry watch, infrastructure as a service, ReliaCloud, retail, VISI, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
14-06-2013

Digital Business Service Providers Series: Market Overview
Today’s Digital Business Service Provider (DBSP) market is a complex of interrelated services and provider capabilities. This article traces the history of the service providers, and explains how each arose at points when markets developed around particular core technologies. The historical evidence suggests something about future planning for new technologies and developments.

OSS SHARED SERVICE PROVIDERS: are already finding it impossible to compete or expand against entrenched legacy providers. As a result we re seeing partnerships between the two begin to blossom. This is a sign of the market maturing in at least some segments. We shall identify these segments, and some chief players among them, below. In this part of the series, we examine the rise and nature of the different service providers that inhabit this space. In subsequent pieces, we shall examine service provider market and technology trends.
12/13/2000


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