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Documents related to » oss service provider


Is Your ERP System Provider a Psychopath? » The TEC Blog
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OSS SERVICE PROVIDER: Antisocial, Avoidant, Borderline, corporate culture, Dependent, ERP, Histrionic, Narcissistic, Obsessive Compulsive, Paranoid, Schizoid, Schizotypal, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
16-02-2010

Surado! A Rising Mid-market CRM Provider
Our quest for quality and well-priced mid-market CRM software solutions, takes us this week to review Surado Solutions Inc. developers of Surado CRM Solutions. Surado positions itself high in many functional areas, against many mid-market software vendors such as SalesLogix, Epicor, Microsoft CRM, Kana, and Commence Corporation.

OSS SERVICE PROVIDER: permission-based campaign management, across multiple channels including phone, direct mail, Web, wireless devices, e-mail, and direct sales. Leads generated from marketing campaigns can be assigned directly or through an automated workflow to sales teams accessible through the SFA module. Marketing campaigns can be created based on time periods, target audience, and channels. The Analytics module, although it is more of a reporting tool rather than an on-line analytical processing (OLAP) engine,
10/16/2003

Where Has All the Service Gone?
For some reason, once a product moves into the retail channel, most manufacturers lose control. The retailer abdicates responsibility. When faced with a problem, the consumer is alone! What happened to the lifetime value of the customer? This article examines the lapses and promises in providing service to the end customer.

OSS SERVICE PROVIDER: Where Has All the Service Gone? Where Has All the Service Gone? Carla Reed - November 2, 2004 Read Comments Introduction (Optional verse to accompany this—with apologies to Where Have All the Flowers Gone? ) Where has all the Service gone? Gone to outsource, everyone ... When will they ever learn? When will they ever learn? Where have all the Customers gone? Gone ballistic, every one!! When will they ever learn? When will they ever learn? Recent presidential debates included predictable topics. More
11/2/2004

Ventyx—Utilities’ One-Stop-Shop Provider?
Is Ventyx a true

OSS SERVICE PROVIDER: have too many needs across the board that require robust industry-specific functionality and deep domain expertise for a single vendor to satisfy them all. Ventyx , an ABB company, comes close to the mark. No other vendor offers the breadth of capability along with the depth of functionality that Ventyx delivers to this demanding market. Not only is the Ventyx Asset Suite an enterprise work and asset management (EWAM) solution designed to support an entire fleet of diverse assets—unlike, say, IBM
2/2/2012 1:55:00 PM

Workday Becoming a Global Financial Management Software Provider » The TEC Blog
to enable stronger decision-making across the organization. Project scenario planning leverages Workday’s unified human capital management (HCM) and financial management applications, so that managers can allocate resources seamlessly across projects with details that include cost, worker availability, skills, and experience. A unified system with Workday HCM, delivering greater visibility into the total workforce, including both full-time and contingent labor, and better insight into global headcount,

OSS SERVICE PROVIDER: ERP, HCM, hr, workday, Workday 18, Workday Financial Management, Workday Rising, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
08-11-2012

Open Platform Provider Answers Questions about the State of the Market
Rather than offering the customary opinions and analysis of major market trends beforehand and then giving the involved vendors a chance for a factual review and feedback, this time Technology Evaluation Centers has attempted to solicit vendors’ proactive views.

OSS SERVICE PROVIDER: in hardware, operating systems (OSs), infrastructure, and applications. But recently, technology companies have been working to re-establish the stack. Oracle, Microsoft, SAP are all combining application and infrastructure pieces. As before, there will be compromises and their will be a loss of control for the customer. And, as before, we believe that ultimately the customer’s requirements will win out and the stacks will start to break up again. Regulatory judgments, like the European Union ’s
6/4/2008

The Hidden Traps of HRMS Software as a Service
Human resource management systems (HRMS) and payroll vendors are entering the software as a service (SaaS) market en masse. Though much as been written about the benefits of SaaS, only now are the short and long term ramifications of SaaS being discussed. As long as the purchaser is fully informed, then a decision can be made that best meets the needs of the enterprise.

OSS SERVICE PROVIDER: The Hidden Traps of HRMS Software as a Service The Hidden Traps of HRMS Software as a Service Source: PDS Document Type: White Paper Description: Human resource management systems (HRMS) and payroll vendors are entering the software as a service (SaaS) market en masse. Though much as been written about the benefits of SaaS, only now are the short and long term ramifications of SaaS being discussed. As long as the purchaser is fully informed, then a decision can be made that best meets the needs of the
3/30/2006 5:26:00 PM

Managed Service Programs
Not only do today’s stakeholders expect little or no downtime, but they also value user experience as it contributes to their day-to-day activities. Technology teams must take end-to-end responsibility for service execution and operation so that users can focus on their core business and not worry about the engine running behind their organization. This paper provides insight into managed service projects and suggests some project management practices for improved service.

OSS SERVICE PROVIDER: Managed Service Programs Managed Service Programs Source: Wipro Technologies Document Type: White Paper Description: Not only do today’s stakeholders expect little or no downtime, but they also value user experience as it contributes to their day-to-day activities. Technology teams must take end-to-end responsibility for service execution and operation so that users can focus on their core business and not worry about the engine running behind their organization. This paper provides insight into managed
8/14/2012 1:08:00 AM

Do You Know How to Evaluate Your Strategic Technology Provider?
Project teams constantly face a barrage of new products and technologies, and have a difficult time differentiating marketing slides and grand promises from deliverable products when making strategic IT acquisitions. The solution is to create a structured, repeatable process for evaluating technology solutions and the vendors that provide them.

OSS SERVICE PROVIDER: the stated vendor direction across the five categories documented above to the stated goals and directions of the specific project teams making the selection decision. At a macro level, any dissonance between stated vendor direction and overall market direction should be a cause for great concern, and should be quickly rectified by the vendor through either a shift in corporate policy or a detailed and market validated explanation for the discord. Missionaries rarely win the strategic battle, and continue
8/31/2002

Market Landscape Report: Field Service Management
If you have a mobile, customer-facing workforce, you need field service management (FSM) software. An FSM solution provides essential functionality—from planning and scheduling to work order management, to customer engagement—that’s missing from most ERP and CRM systems. Get a comprehensive overview of the FSM space, and learn about key functionality, major vendors, and the latest market trends in this market landscape report.

OSS SERVICE PROVIDER: Market Landscape Report: Field Service Management Market Landscape Report: Field Service Management Source: Technology Evaluation Centers Document Type: TEC Report Description: If you have a mobile, customer-facing workforce, you need field service management (FSM) software. An FSM solution provides essential functionality—from planning and scheduling to work order management, to customer engagement—that’s missing from most ERP and CRM systems. Get a comprehensive overview of the FSM space, and
5/21/2013 11:53:00 AM

Navigating Between Service Management Scylla & Charybdis – Part 3 » The TEC Blog
product, its  warranty  status,  cross- or up-sales opportunities , etc.) than field workers do when they show up on site? We have lately seen call center improvements in personalization, multiple inbound and outbound channels, automated phone systems/ interactive voice response (IVR)  that understand the customers’ voice, and continuity of interaction across diverse business processes (such as purchasing, subscribing, installing, billing, and supporting) and across products and services. These

OSS SERVICE PROVIDER: aftermarket, asset management, call center, clicksoftware, CRM, customer satisfaction, customer service, eam, field service, gps, mobile computing, mro, Scylla & Charybdis, service economy, service level agreement, service lifecycle management, servigistics, sla, slm, spare parts, workforce scheduling, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
01-04-2010


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