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ERP for Services (Non-manufacturing)
Typically, ERP systems designed for services industries offer modules that provide back-office support, customer relationship management, time management, expense management, resource management, a...
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Documents related to » oss service provider review


Open Platform Provider Answers Questions about the State of the Market
Rather than offering the customary opinions and analysis of major market trends beforehand and then giving the involved vendors a chance for a factual review

oss service provider review  in hardware, operating systems (OSs), infrastructure, and applications. But recently, technology companies have been working to re-establish the stack. Oracle, Microsoft, SAP are all combining application and infrastructure pieces. As before, there will be compromises and their will be a loss of control for the customer. And, as before, we believe that ultimately the customer’s requirements will win out and the stacks will start to break up again. Regulatory judgments, like the European Union ’s Read More...
The Convergent Mediation Solution--Competitive Advantage Enabler
The notion of having disparate mediation systems in today’s service oriented telecommunications industry is no longer valid. The accurate and timely knowledge

oss service provider review  Wireless Service Providers | OSS Service Provider | OSS Service Provider List | OSS Service Provider Model | OSS Service Provider Offering | OSS Service Provider Review | OSS Service Provider Search | OSS Access Service Providers | OSS Affordable Service Providers | OSS Billing Service Providers | OSS Broadband Service Providers | OSS Business Service Providers | OSS Communications Service Providers | OSS Community Service Providers | OSS Compare Service Providers | OSS Computer Service Providers | OSS Read More...
A Semi-open Source Vendor Discusses Market Trends
A response to trends in the open source software market comes this time from relative newcomer provider xTuple. This vendor’s footprint isn’t entirely in the

oss service provider review  to the exponential growth possible with open source solutions. The vendor continues to develop and market the xTuple ERP OpenMFG Edition , its commercially licensed solution for small to midsized manufacturers. The maturing manufacturing-focused ERP product will continue to be available under the hybrid community source code license that the company has employed for the past six years. In this arrangement, partners and customers get full source code, and any subsequent enhancements flow into the base Read More...
Transform Your Service Organization into a Performance-driven Leader
Performance management is key in service optimization. Without the ability to measure the business value of your actions, you are essentially driving blind, not

oss service provider review  Your Service Organization into a Performance-driven Leader Performance management is key in service optimization. Without the ability to measure the business value of your actions, you are essentially driving blind, not knowing whether your decisions are taking you in the right direction. Measurement, however, is only as useful as your ability to translate it into action. See how to enact change throughout your organization via the agility of your solution and the processes to tie everything Read More...
Cloud Enablement Service
Navigating a migration to the cloud can be complex and includes more than just simply migrating data. The five-step migration process discussed here was

oss service provider review  Enablement Service Navigating a migration to the cloud can be complex and includes more than just simply migrating data. The five-step migration process discussed here was specifically designed to help guide organizations through a successful replacement of an on-premise archiving solution to a cloud-based solution. Read More...
Converting Service Calls into Sales with Real-time Offer Management
To achieve sustainable success in selling a product or service, you only need to present the right offer to the right customer via the right channel@at the

oss service provider review  process, such as for cross-sell and up-sell offers, retention, service-level adherence, and lifetime value boosting. Source : SAP Resources Related to Real-Time Offer Management : Workforce Management (WFM) (Wikipedia) Converting Service Calls into Sales with Real-time Offer Management Offer Management is also known as : Offer Management , Sales Pipeline Management , Easy Sales Management , Track Your Sales Leads , Pipeline Management , Offer Management Active , Offer Management Applications , Customer Read More...
VSI Putting Its Service Management Feelers Out
Enterprise resource planning (ERP) solution providers are beginning to recognize that manufacturing companies now view aftermarket service as a strategic

oss service provider review  is hands-free, and operates across all mobile networks. Field technicians will be able to simply click a button from within VSM on mobile devices to connect via live video stream to one or more of their company’s expert resources for help with troubleshooting and repair. Supervisors will be able to log in, monitor, and watch any service call. Each interaction will be able to be recorded and saved in the client record within VSM, as well as repurposed within the company’s knowledge base.   Built for Read More...
Industry Analysts on Field Service Mobility Trends
P.J. Jakovljevic and other analysts discuss the impact of mobility on field service management.

oss service provider review  Analysts on Field Service Mobility Trends Everything is mobile, and mobile is everything. In a new video from ClickSoftware, several industry analysts, including TEC''s P.J. Jakovljevic, discuss the impact of mobility on field service management. Read More...
Six Easy Steps to Finding the Right Business VoIP Service
For many businesses, focus on cost reduction often begins with the internal communication platform—the phone service. Businesses that have large sales forces

oss service provider review  to realize cost reduction across the organization. Read More...
Optimal Service-parts Management
Today’s service-parts organizations, such as those in the aerospace and defense, automotive, agricultural, heavy equipment, and industrial machinery industries,

oss service provider review   Read More...
E-Business Customer Service Success at H.B. Fuller Company
Chemical company H.B. Fuller has leveraged the Internet to improve their level of customer service.

oss service provider review  some enterprises question the loss of the personal touch trading partners actually find the ability to get the information they want, when they want it both easier and of higher value than the old method of phones or faxes. About the Author    Olin Thompson is a frequent contributor to TEC on the subject of the Process Industry. He has over 25 years experience as an executive in the software industry with the last 17 in process industry related ERP, SCP, and e-business related segments. He can be Read More...
Web Self-Service
This white paper introduces customer self-service and how using Surado Web Self-Service can increase customer satisfaction, reduce costs, and increase return on

oss service provider review  Self-Service This white paper introduces customer self-service and how using Surado Web Self-Service can increase customer satisfaction, reduce costs, and increase return on investments (ROI). The key is to understand your customer, your products and services, and the tools available to deliver service to maximize customer satisfaction and reduce customer service costs. This paper will discuss the various self-service options available, how to utilize best practices, delivery technology and how customer Read More...
The State of Service Management
This document describes the current state of the service enterprise, and reveals the goals and investments prioritized by service leaders (over 200 polled in a

oss service provider review  State of Service Management This document describes the current state of the service enterprise, and reveals the goals and investments prioritized by service leaders (over 200 polled in a recent survey) for 2012. It also reveals the performance benchmarks of leading service organizations, and divulges the strategic elements that contribute to best-in-class performance. Read More...
NetSuite SRP—Catering to Both Service and Product Companies
At SuiteWorld 2014, NetSuite announced its new services resource planning (SRP) solution, which addresses all the needs of both services- and product- based

oss service provider review  streams, and unified billing across multi-model service and product delivery. New Project Management functionality includes project templates, task dependencies, and Gantt charts with baseline and critical path highlights. The new SRP release enables multi-model billing for service delivery across the services value chain, from fixed fee, milestone, to time-and-materials arrangements.   The availability of NetSuite SRP for mobile devices such as smartphones and tablets gives “road-warrior” services Read More...
Field Service Management (FSM) Software Evaluation Report
Field service management (FSM) software is a set of functionalities for organizations or departments within organizations that have as main focus the

oss service provider review  Service Management (FSM) Software Evaluation Report Field service management (FSM) software is a set of functionalities for organizations or departments within organizations that have as main focus the intallation, maintanance, reparing, and meter reading for industries relying heaviling on equipment. FSM workers require functionality for customer engagement management, service and asset management as well as workforce management. Since most activities in FSM take place outside of the office, Read More...

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