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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 oss related service providers

Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

ERP for Services (Non-manufacturing)

Typically, ERP systems designed for services industries offer modules that provide back-office support, customer relationship management, time management, expense management, resource management, and project management capabilities. Depending on the vertical market, additional industry-specific functionality may be included to address unique business requirements. Consequently, project-centric systems for accounting, architecture, construction, engineering, and professional services industries will support project management functionality; whereas health care, field service, distribution, and government systems will support functionality unique to those vertical markets. 

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The Convergent Mediation Solution--Competitive Advantage Enabler


The notion of having disparate mediation systems in today’s service oriented telecommunications industry is no longer valid. The accurate and timely knowledge of customer information, such as usage patterns, preferences, spending habits and duration can provide competitive advantages to service providers. Learn about convergent mediation systems that can support multiple service types (voice, data, content) in this white paper.

oss related service providers  Qualified Service Provider | OSS Related Service Providers | OSS Shared Service Providers | OSS Support Service Provider | OSS Technical Service Providers | OSS Technology Service Provider | OSS Telecom Service Providers | OSS Telecommunication Service Providers | OSS Top Service Providers | OSS Web Service Provider | OSS Wireless Service Provider Data | OSS Wireless Service Provider Information | OSS Wireless Service Provider News | OSS Wireless Service Provider Report | OSS Wireless Service Provider Read More

More Efficient Virtualization Management: Templates


Historically, IT administrators have provisioned new servers with every new application, resulting in a large number of servers with utilization rates of 10 to 15 percent or less, commonly known as server sprawl. Server sprawl is responsible for a range of costs, including infrastructure, hardware, software, and management costs. So why hasn’t hardware virtualization solved your server sprawl issues yet?

oss related service providers  now managing four separate OSs and four separate applications. The exact same coniguration shown above deployed in Virtuozzo has a single operating system and two applications to manage. Virtuozzo Template Advantages EFFICIENCY: DENSITY Regardless of the number of VEs that are running an application, all of the instances point to the same ile. Therefore, the underlying OS shares memory pages between the instances just like it shares memory pages between several instances of bash or Internet Explorer. Read More

Your Guide to OS Virtualization


Today’s information technology (IT) organizations are dealing with the consequences of exploding infrastructure complexity. At the root of the problem is uncontrolled server sprawl—servers provisioned to support a single application. Organizations that have implemented hardware virtualization have unwittingly created a new problem: operating system (OS) sprawl. IT organizations have to find ways to address this critical challenge—today.

oss related service providers  of systems- Templating, single OSs and applications and other technology advances make management of Virtuozzo VEs and servers much simpler than regular servers or virtual machines. Automate routine tasks- The automation tools and scripts possible with Virtuozzo make managing VEs across servers simple and potentially a single action. Reduce overall management costs through eficiency- Many manageability advances enable much better and eficient server management. Reduce overall management costs through Read More

ASP Infrastructure: The Party Has Started


On June 14th, Nortel Networks unveiled their Comprehensive Service Management Solution for the ASP Market. They've assembled an interesting portfolio of applications designed to support Application Service Providers.

oss related service providers  their operations support system (OSS) developed for the ASP and hosting markets. The platform will support provisioning of multiple applications, application-to-application communication to automate manual processes, and access via thin, fit and fat clients and wireless devices. This will give service providers time-to-market differentiation, the ability to streamline and scale operations with automatic and customized billing, secure provisioning of applications and performance management. Later this Read More

Top 10 Considerations for Choosing a Server Virtualization Technology


The playing field for server virtualization has become much more crowded over the last few years. It can be very time-consuming to digest each vendor’s marketing materials to find the right solution for your organization. That’s why you need to be aware of the main considerations and basic differences between the technologies, to find a starting point for technology evaluation.

oss related service providers  on top of standard OSs and therefore automatically support all of the hardware that the OS supports making them easier to deploy with fewer conflicts. In addition to baseline hardware support, some technologies are able to leverage full hardware technology capabilities inside of virtual machines including full SMP support, 6 bit processing, up to 16 CPUs and up to 6 GB of RAM. #6. Migration One of the largest benefits of virtualizing a server is abstracting it from the hardware layer and enabling it to Read More

Service Differentiation: Your 3-Step Plan


Your service organization has a unique way to differentiate itself from your competition. This white paper discusses service differentiation: doing more with less, providing service more effectively, and focusing on your unique business processes to outperform your competition. Using this information, you can bring about change and continuous improvement, and differentiate your service from your competition. Read more and find out how.

oss related service providers  field service scheduling,field service optimization,dynamic scheduling and dispatching,services organizations,workforce scheduling,workforce sheduling optimization,service process optimization,ViryaNET,service differentiation,services company differentiation Read More

Web Self-Service


This white paper introduces customer self-service and how using Surado Web Self-Service can increase customer satisfaction, reduce costs, and increase return on investments (ROI). The key is to understand your customer, your products and services, and the tools available to deliver service to maximize customer satisfaction and reduce customer service costs. This paper will discuss the various self-service options available, how to utilize best practices, delivery technology and how customer self-service is tied to the "big picture" of customer relationship management (CRM).

oss related service providers  web,information,benefits,Surado,customer,service Read More

IT Service Management-A Road Map for Success


Although information technology service management (ITSM) is not a new discipline, many organizations have yet to adopt it as a part of their IT service improvement strategy. To be successful, businesses must start by building a custom road map. Read about how focusing on long-term, strategic objectives—including a realized return on investment (ROI)—can greatly improve your IT service delivery and support.

oss related service providers   Read More

Managed Service Programs


Not only do today’s stakeholders expect little or no downtime, but they also value user experience as it contributes to their day-to-day activities. Technology teams must take end-to-end responsibility for service execution and operation so that users can focus on their core business and not worry about the engine running behind their organization. This paper provides insight into managed service projects and suggests some project management practices for improved service.

oss related service providers  Project Management,managed service program,IT incident management,IT risk management,IT stakeholders management Read More

Service Parts Planning RFI/RFP Template


Planning, Service Delivery and Execution, Workforce Optimization, Logistics Transportation and Reverse Logistics, Analytics and Reporting, Utilities, Product Technology

oss related service providers   Read More

Reverse Logistics for Service


Reverse logistics management for service requires specialized software that accounts for many transactions and processes unique to installed base support. By implementing a configurable solution that automates the end-to-end reverse logistics cycle, service organizations can increase productivity, improve the customer experience, and significantly reduce costs. Find out more.

oss related service providers  reverse logistics, return material authorization, field service management, dynamic scheduling, reverse logistics management, repair time tracking, return service exception management Read More

ViryaNet G4 Is Now a TEC Certified Field Service Management Solution


Technology Evaluation Centers (TEC) is pleased to announce that ViryaNet G4 is now a field service management (FSM) certified solution. ViryaNet G4 is a field service management role-based solution which covers the full spectrum of service management, from creating work to planning, scheduling, and dispatch, and execution in the field. To achieve TEC Certification, ViryaNet completed TEC’s detailed questionnaire and delivered a comprehensive product demonstration.

oss related service providers  ViryaNet G4, ViryaNet, field service management, FSM, TEC certification, TEC certified, field service, work order, work order management Read More

Transform Your Service Organization into a Performance-driven Leader


Performance management is key in service optimization. Without the ability to measure the business value of your actions, you are essentially driving blind, not knowing whether your decisions are taking you in the right direction. Measurement, however, is only as useful as your ability to translate it into action. See how to enact change throughout your organization via the agility of your solution and the processes to tie everything together.

oss related service providers  service organization,mobile workforce,mobile workforce management,field service strategy,ViryaNet,field service efficiency,field service performance,field service operational excellence,field service organization performance,performance-driven service organization Read More

ServiceMax Field Service Management Certification Report


ServiceMax is now TEC Certified for online evaluation of field service management (FSM) solutions in the Enterprise Resource Planning (ERP) and Customer Relationship Management (CRM) Evaluation Centers. Certification ensures that ServiceMax has demonstrated ServiceMax's support for specific real-world business processes chosen by TEC analysts, and that TEC analysts have analytically and comparatively reviewed research questionnaire data about ServiceMax against known benchmarks. Since its inception, ServiceMax has developed its FSM solution as a comprehensive, end-to-end suite. Download the ServiceMax certification report now for product analysis and in-depth analyst commentary.

oss related service providers  FSM software,FSM cloud,FSM cloud solution,field service management,ServiceMax,work order management,customer engagement management,contract and warranty management,FSM integration,Force.com platform Read More

Case Study: VAI Improves Customer Service with Business Portal


Vormittag Associates, Inc. (VAI) provides enterprise resource planning software and associated services to clients in the manufacturing, wholesale, and retail industries. To facilitate everyday business processes, VAI began to consider a business portal. As a software provider, VAI was intimately familiar with a number of portal products, and decided that IBM Workplace Services Express was best suited for the company.

oss related service providers  we have offices spread across North America, but the SMB market is very competitive, so we need an infrastructure that enables us to collaborate on sales and technical development projects as effectively as possible. In order to best serve its customers, VAI participates in the IBM PartnerWorld® Industry Networks, which offer a rich set of incremental industry-tailored resources to all PartnerWorld members who want to build their vertical market capabilities and attract potential customers in the Read More