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ERP for Services (Non-manufacturing)
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Documents related to » oss qualified service provider


The Convergent Mediation Solution--Competitive Advantage Enabler
The notion of having disparate mediation systems in today’s service oriented telecommunications industry is no longer valid. The accurate and timely knowledge

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ITIL Service Support Processes in Record Time
To establish optimal service and support conditions, the case company, Naviair, chose to adapt and implement information technology infrastructure library (ITIL

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We Are All IT Users Now: Managed Service Providers, Software as a Service, and the Management of Remote Devices
The network of devices used for information, security, and daily transactions is now ubiquitous, and everyone now relies on it even if they don’t acknowledge it

oss qualified service provider   Read More...
Web Self-Service
This white paper introduces customer self-service and how using Surado Web Self-Service can increase customer satisfaction, reduce costs, and increase return on

oss qualified service provider  web,information,benefits,Surado,customer,service Read More...
Comarch Field Service Management
Comarch Field Service Management (FSM) system is a complete solution for scheduling, staffing, managing, and supporting workforce in the field. Efficiency is

oss qualified service provider  Field Service Management ,FSM Read More...
Customer Focused Self-service: Building the Balanced Business Case
Countless customers are engaging in self-service, in the process helping companies save millions by deflecting service interactions to cheaper channels. At many

oss qualified service provider  static, likely out-of-date, and possibly inconsistent with content accessible through an alternative channel (i.e., the same question submitted through different channels yields different answers). Finally, the structure of the interaction is “customer independent,” meaning that existing knowledge about the customer is not used to customize the dialog. A business case for self-service should balance the “inside-out” need of the company to lower costs with the “outside-in” realization that Read More...
The Forrester Wave: CRM Suites Customer Service Solutions, Q3 2010
This paper evaluates various service software solutions for customer service and business process professionals to create differentiated customer experiences

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ViryaNet G4 Is Now a TEC Certified Field Service Management Solution
Technology Evaluation Centers (TEC) is pleased to announce that ViryaNet G4 is now a field service management (FSM) certified solution. ViryaNet G4 is a field

oss qualified service provider  ViryaNet G4, ViryaNet, field service management, FSM, TEC certification, TEC certified, field service, work order, work order management Read More...
Service Chain Information will Transform the Total Chain
Moving to a performance-based service business model will have huge implications for the whole value chain. Its principle is to manage for outcomes—procure

oss qualified service provider  of capital—and it is possible to get much better performance. Imagine the average household buying a backup auto, dishwasher, TV, and all their appliances, because the uptime on these products was less than 50 percent and they had to have a backup while their furnace was in for repair. Click on image for larger view. Performance-Based Management Moving to a performance-based business model will have huge implications for the whole value chain. Firstly, it''s giving customers what they really want. As Read More...
Case Study: Electrolux Brazil Chooses ServiceMax to Improve Field Service Operations
Electrolux Brazil was using multiple systems for managing partners and service operations, which translated to loss of information, lower than desired customer

oss qualified service provider  operations, which translated to loss of information, lower than desired customer satisfaction, and lost money on inaccurate warranty information. With ServiceMax, Electrolux has streamlined processes, increased revenue due to accurate warranty renewal info and alerts, and improved customer satisfaction rates for its service. Read the case study. Read More...
Cricket''s Challenges before Oracle Taleo Cloud Service
John Moxley describes the reasons behind the company’s decision to choose Oracle Taleo Cloud Service.

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NetSuite SRP—Catering to Both Service and Product Companies
At SuiteWorld 2014, NetSuite announced its new services resource planning (SRP) solution, which addresses all the needs of both services- and product- based

oss qualified service provider  streams, and unified billing across multi-model service and product delivery. New Project Management functionality includes project templates, task dependencies, and Gantt charts with baseline and critical path highlights. The new SRP release enables multi-model billing for service delivery across the services value chain, from fixed fee, milestone, to time-and-materials arrangements.   The availability of NetSuite SRP for mobile devices such as smartphones and tablets gives “road-warrior” services Read More...
Moving to Self-Service Business Intelligence
Learn how in the Forrester report Why and How Enterprises are Moving to Self-service Business Intelligence.

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Top Software for Service Companies
For your own customized comparison reports, select a category below:ERP for Service Companies. Professional Services Automation Human Resource Man...

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The State of Service Management
This document describes the current state of the service enterprise, and reveals the goals and investments prioritized by service leaders (over 200 polled in a

oss qualified service provider  service management,service enterprise,customer service,profit center Read More...

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