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PPM for Professional Services Automation
A business practice that assists organizations to align their portfolio of projects with their business strategy. Professional services automation (PSA) refers to a system designed to streamline an...
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Documents related to » oss professional service providers


The Convergent Mediation Solution--Competitive Advantage Enabler
The notion of having disparate mediation systems in today’s service oriented telecommunications industry is no longer valid. The accurate and timely knowledge

oss professional service providers  Prepaid Service Providers | OSS Professional Service Providers | OSS Qualified Service Provider | OSS Related Service Providers | OSS Shared Service Providers | OSS Support Service Provider | OSS Technical Service Providers | OSS Technology Service Provider | OSS Telecom Service Providers | OSS Telecommunication Service Providers | OSS Top Service Providers | OSS Web Service Provider | OSS Wireless Service Provider Data | OSS Wireless Service Provider Information | OSS Wireless Service Provider News | Read More...
ASP Infrastructure: The Party Has Started
On June 14th, Nortel Networks unveiled their Comprehensive Service Management Solution for the ASP Market. They''ve assembled an interesting portfolio of

oss professional service providers  their operations support system (OSS) developed for the ASP and hosting markets. The platform will support provisioning of multiple applications, application-to-application communication to automate manual processes, and access via thin, fit and fat clients and wireless devices. This will give service providers time-to-market differentiation, the ability to streamline and scale operations with automatic and customized billing, secure provisioning of applications and performance management. Later this Read More...
Transform Your Service Organization into a Performance-driven Leader
Performance management is key in service optimization. Without the ability to measure the business value of your actions, you are essentially driving blind, not

oss professional service providers  service organization,mobile workforce,mobile workforce management,field service strategy,ViryaNet,field service efficiency,field service performance,field service operational excellence,field service organization performance,performance-driven service organization Read More...
Multi-channel Service Delivery: Getting Customers the Service they Want, Where, and When they Want It
While today’s best-in-class organizations do leverage multiple channels to eliminate unnecessary dispatches or service calls, they are most interested in

oss professional service providers  postal service,market research,list of companies,telemarketing,time management,business services,same day,car service,loyalty,service provider,professional services,food delivery,marketing strategy,recruitment agencies,change management Read More...
Optimal Service-parts Management
Today’s service-parts organizations, such as those in the aerospace and defense, automotive, agricultural, heavy equipment, and industrial machinery industries,

oss professional service providers   Read More...
The State of Service Management
This document describes the current state of the service enterprise, and reveals the goals and investments prioritized by service leaders (over 200 polled in a

oss professional service providers  service management,service enterprise,customer service,profit center Read More...
Salesforce.com Unveils Service Cloud SOS Button for Mobile In-app Support
Salesforce.com recently launched the Salesforce1 Service Cloud SOS feature that aims to revolutionize customer service and support by putting an SOS button

oss professional service providers  they can deliver service across every channel, over any device and within mobile apps. Currently, when mobile users need assistance, they must exit the app or wait until they get back to a computer to find help. With the new salesforce.com feature, companies can embed a help button into any mobile app to give their customers instant access to support, through video support offering real-time customer assistance, and one-to-one on-screen guided support.   Salesforce.com gives the example of a mobile Read More...
Cloud Enablement Service
Navigating a migration to the cloud can be complex and includes more than just simply migrating data. The five-step migration process discussed here was

oss professional service providers  cloud migration,cloud enablement services,migration process,cloud archives,Globanet Read More...
IT Service Management-A Road Map for Success
Although information technology service management (ITSM) is not a new discipline, many organizations have yet to adopt it as a part of their IT service

oss professional service providers   Read More...
Delivering Superior Customer Service through Multiple Channels
Find out In the Aberdeen executive survey report, Multi-Channel Service Delivery.

oss professional service providers  delivering superior customer service multiple channels,delivering,superior,customer,service,multiple,channels,superior customer service multiple channels,delivering customer service multiple channels,delivering superior service multiple channels,delivering superior customer multiple channels. Read More...
E-Business Customer Service Success at H.B. Fuller Company
Chemical company H.B. Fuller has leveraged the Internet to improve their level of customer service.

oss professional service providers  some enterprises question the loss of the personal touch trading partners actually find the ability to get the information they want, when they want it both easier and of higher value than the old method of phones or faxes. About the Author    Olin Thompson is a frequent contributor to TEC on the subject of the Process Industry. He has over 25 years experience as an executive in the software industry with the last 17 in process industry related ERP, SCP, and e-business related segments. He can be Read More...
The Rising Financial Importance of Service
For the Best-in-Class, service is a profit center and a competitive differentiator. As a result, these organizations are yielding soaring financial results

oss professional service providers  field service,filed service management,FSM software,Best-in-Class,best-in-class service,best-in-class field service,ServiceMax Read More...
The Power of Web Self-Service
In this document, we will explore the power of online self-service and how it contributes to healthy customer relationships and delivers viable cost savings. We

oss professional service providers  CRM,online,Epicor,self-service,clientele,customer Read More...
Reverse Logistics for Service
Reverse logistics management for service requires specialized software that accounts for many transactions and processes unique to installed base support. By

oss professional service providers  reverse logistics, return material authorization, field service management, dynamic scheduling, reverse logistics management, repair time tracking, return service exception management Read More...
Moving to Self-Service Business Intelligence
Learn how in the Forrester report Why and How Enterprises are Moving to Self-service Business Intelligence.

oss professional service providers  moving self service business intelligence,moving,self,service,business,intelligence,self service business intelligence,moving service business intelligence,moving self business intelligence,moving self service intelligence,moving self service business. Read More...

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