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PPM for Professional Services Automation
A business practice that assists organizations to align their portfolio of projects with their business strategy. Professional services automation (PSA) refers to a system designed to streamline an...
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Documents related to » oss professional service providers


The Convergent Mediation Solution--Competitive Advantage Enabler
The notion of having disparate mediation systems in today’s service oriented telecommunications industry is no longer valid. The accurate and timely knowledge

oss professional service providers  Prepaid Service Providers | OSS Professional Service Providers | OSS Qualified Service Provider | OSS Related Service Providers | OSS Shared Service Providers | OSS Support Service Provider | OSS Technical Service Providers | OSS Technology Service Provider | OSS Telecom Service Providers | OSS Telecommunication Service Providers | OSS Top Service Providers | OSS Web Service Provider | OSS Wireless Service Provider Data | OSS Wireless Service Provider Information | OSS Wireless Service Provider News | Read More
ASP Infrastructure: The Party Has Started
On June 14th, Nortel Networks unveiled their Comprehensive Service Management Solution for the ASP Market. They''ve assembled an interesting portfolio of

oss professional service providers  their operations support system (OSS) developed for the ASP and hosting markets. The platform will support provisioning of multiple applications, application-to-application communication to automate manual processes, and access via thin, fit and fat clients and wireless devices. This will give service providers time-to-market differentiation, the ability to streamline and scale operations with automatic and customized billing, secure provisioning of applications and performance management. Later this Read More
Epicor for Service Enterprises
Epicor for Service Enterprises is an intuitive and comprehensive enterprise service automation (ESA) solution. It manages and streamlines virtually every

oss professional service providers  for Service Enterprises Epicor for Service Enterprises is an intuitive and comprehensive enterprise service automation (ESA) solution. It manages and streamlines virtually every aspect of your service organization—from bid management, engagement delivery, and resource management, to project accounting, portfolio management, and beyond—all within a single solution. Introduced in June 2003, Epicor for Service Enterprises builds on an Epicor investment in professional services automation (PSA) and Read More
ITIL Service Support Processes in Record Time
To establish optimal service and support conditions, the case company, Naviair, chose to adapt and implement information technology infrastructure library (ITIL

oss professional service providers  itil implementation,service and support conditions,itil implementation plan,itil implementation roadmap,itil implementation project,itil implementation guide,itil implementation plan template,itil implementation strategy,itil implementation project plan,itil implementation steps,itil implementation templates,itil implementation checklist,benefits of itil implementation,itil implementation approach Read More
Service Parts Planning RFI/RFP Template
Planning,Service Delivery and Execution,Workforce Optimization,Logistics Transportation and Reverse Logistics,Analytics and Reporting,Utilities

oss professional service providers   Read More
5 Key Steps to Make Field Service Profitable
Is field service seen as a cost center at your business? Providing field service can be a complex process, but that does not have to mean it’s unprofitable

oss professional service providers  field service software,profitable field service,FSM,FSM software,field service scheduling,field service mobility,mobile FSM software,ServiceMax,field service operations Read More
Service Productization
Productization of services is accomplished by associating tangible features with intangible service offerings. Tangible features may take the form of personnel,

oss professional service providers  Practice economics (better predictability across the portfolio of projects) By productizing and associating tangible features to an offering, the professional services firm can help ensure more consistent service delivery to realize these benefits. Predetermined templates for work products and deliverables, standardized methodologies, and fixed pricing and staffing models are all examples of standardized product attributes that can be assigned to service offerings. Consider the example noted earlier, Read More
Optimizing ITIL with SRM Service Resolution Management for the Next-generation Service Desk
IT organizations today are faced with the constant pressure of reducing costs at the service desk, while at the same time ensuring optimal customer service. To

oss professional service providers   Read More
DSL Ltd. Selects IFS for Service Management
DSL Ltd., a Canadian commercial food service and restaurant equipment distributor and service provider has chosen IFS Field Service Management and IFS Mobile

oss professional service providers  industry watch, erp, fsm, mobile FSM, field service, workforce management, field service management Read More
Service Differentiation: Your 3-Step Plan
Your service organization has a unique way to differentiate itself from your competition. This white paper discusses service differentiation: doing more with

oss professional service providers  field service scheduling,field service optimization,dynamic scheduling and dispatching,services organizations,workforce scheduling,workforce sheduling optimization,service process optimization,ViryaNET,service differentiation,services company differentiation Read More
Employee and Manager Self-Service: A Virtual Chameleon in the Workplace
In order for employee self-service (ESS) and manager self-service (MSS) technology to be effective, it must serve multiple purposes for multiple business units

oss professional service providers  benefits and enhanced capabilities across their organizations. Growing in use, technologies promise different solutions for a variety of unique Human Resource and business process needs. For many, ESS and MSS requires unique functionality to provide precise solutions to a vast range of very specific and complex problems. Objectives from payroll and compensation departments may focus on providing capabilities for managers to administer salary adjustments and termination/hiring transactions, while HR and Read More
The Delivery of Enabling Software as a Service
In the context of delivering applications as a service, the enabling software layer also needs to be delivered as a service. While there are a number of

oss professional service providers   Read More
How to Convert Service Calls Into Sales
In the white paper how to convert service calls into sales, you''ll discover how real-time offer management allows your company to continuously lear...

oss professional service providers  discover how to provide cross-sell and up-sell offers at just the right moment. Find out how to do more business with your existing customer base. Download your PDF copy of How to Convert Service Calls into Sales today.   For assistance, please contact customer service. Hours: 8:00 AM to 5:30 PM EST. Phone: 514-954-3665, ext. 367. Read More
Industry Analysts on Field Service Mobility Trends
P.J. Jakovljevic and other analysts discuss the impact of mobility on field service management.

oss professional service providers  field service management, field service mobility, FSM, FSM trends Read More
Generating Revenue from Service
A CRM solution, to be successful, has to support cross-business processes and a number of operations within the business, from Marketing to Service, including

oss professional service providers  Management (CRM) allows the possibility of a profitable service organization as not only feasible but expected. CRM is designed to provide a single view of the business, in other words the customer doesn''t identify one person, or group, as salesmen or another as service - this is done through business cards / job descriptions and the like (even down to the cars provided or dress code expected). The customer has been trained to treat them all differently, and more importantly we have trained these Read More

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