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Documents related to » oss open source support


Industry Support in WCM » The TEC Blog
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OSS OPEN SOURCE SUPPORT: functionality, industry average, WCM, web content management, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
09-11-2007

Bad Customer Support Is Not a Software Problem » The TEC Blog
issue despite there being no possibility of making a sale. There’s a lesson here for companies that are looking to upgrade their customer support systems. The difference between customer support that makes you smile and customer support that just makes you grit your teeth has almost nothing to do with software and almost everything to do with attitude. Systems that help you open, escalate, and resolve issues quickly; track customer interactions; and measure satisfaction only really pay off if you’re

OSS OPEN SOURCE SUPPORT: CRM, customer service, customer support, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
29-02-2012

What Are the Support and Maintenance Options?
Enterprise software licensees do have a choice when it comes to software support and maintenance (S&M) providers, with several, less expensive options existing for any company that is considering discontinuing S&M for an application product.

OSS OPEN SOURCE SUPPORT: What Are the Support and Maintenance Options? What Are the Support and Maintenance Options? P.J. Jakovljevic - April 4, 2007 Read Comments Enterprises can remain at the mercy of vendors high-priced support and maintenance (S&M) agreements for only so long. If vendors continue playing hardball with their customers, they are likely to face substantial customer defections, with customers seeking alternative options. To learn more about software maintenance and support, please see Will User Enterprises Ever
4/4/2007

SAP Support - From Reactive to Proactive » The TEC Blog
a look at the possibility for predictive customer support that SAP may be able to provide in the future. SAP Support Offerings SAP’s support offerings have grown and evolved over the years along with the company’s product offerings. In the ‘90s, SAP’s R/3 support started out with remote connection and online service support. In the decade that followed SAP introduced Active Global Support, SAP Enterprise Support, and the SAP Solution Manager. As we move beyond 2010, SAP is moving beyond reactive

OSS OPEN SOURCE SUPPORT: ActiveEmbedded, customer support, Enterprise Support, MaxAttention, SAP, SAP Active Globa Support, Solution Manager, Standard Support, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
08-01-2013

Latest Developments for a Vendor-neutral Third Party Support and Maintenance Provider
Rimini Street is not trying to be a software vendor. Rather, the third party support and maintenance provider is a focused system implementation and consulting firm that sells its services under service contracts instead of mere break-fix arrangements.

OSS OPEN SOURCE SUPPORT: the highest quality deliverables possible and the fastest legislature-to-live delivery cycles. With the combined engineering experience of each of its team members in developing and delivering more than 500 tax and regulatory update packages for PeopleSoft products, Rimini Street fields one of the most experienced PeopleSoft tax and regulatory teams in the industry, the core of which comes from key players at TomorrowNow and PeopleSoft. Some user enterprises might want to outsource S&M to a company
4/23/2007

ITT’s New “Global Vault” Achieves Vision of a Single Data Source
When it comes to product lifecycle management (PLM), unreachable information is as expensive as excess inventory lying in a warehouse. That’s why ITT Industries, a multibillion-dollar manufacturing enterprise, needed desperately to reach its goal of a single source of data for everyone, everywhere. Unfortunately, the transition would require overcoming serious resistance and cultural issues. Find out how they did it.

OSS OPEN SOURCE SUPPORT:
10/10/2007 4:07:00 PM

Hummingbird Releases Genio 4.0 With Improved Support for Oracle, Business Objects, Cognos, and NCR
Hummingbird Communications Ltd. (NASDAQ:

OSS OPEN SOURCE SUPPORT: a common repository with cross-links between metadata objects. Other key enhancements in this release include improved loading capabilities of NCR Teradata and Oracle 8. With performance as a critical success factor for e-commerce and analytical applications, the loaders are a welcome addition to Genio Suite; they help enterprises significantly reduce the time required to manage the large transaction volumes to improve the responsiveness of these systems. Market Impact The addition of a graphical
1/28/2000

A Case Study and Tutorial in Using IT Knowledge Based ToolsPart 1: Decision Support Discussion
In going through a business decision process for complex technology selections, more and more use is being made of technologically driven processes using Decision support tools and captured knowledge. The use of these systems and the capability to drive a solution from them assumes an ability to accurately express business requirements and business value within these tools. In this article, we explore the marriage of knowledge management and decision support in forming knowledge based selection systems and procedures that can assist in reducing the current appalling record of IT project failures. This is illustrated by the process to select a Personal Digital Assistant (PDA).

OSS OPEN SOURCE SUPPORT: job shop software, mes software, manufacturing scheduling software, shop floor control software, erp products, production control software, mrp software, on demand erp, production schedule software, kanban software, production management system, shop floor control, mes systems, job shop manufacturing software, supply chain software, planning production software, erp software companies, supply chain systems, lean erp, erp comparison, inventory control system, production control, erp product, supply chain management companies, manufacturing simulation, production management software, production .
5/30/2001

Enterprise Information Management: In Support of Operational, Analytic, and Governance Initiatives
Information is one of your greatest assets—helping your organization stay on top of regulatory requirements, close to customers, and ahead of the competition. But managing that information isn’t easy when it is scattered across many isolated silos. A good information management strategy can help you get a complete view of your data, reduce the risk of inaccurate reporting, and keep costs under control. Find out more.

OSS OPEN SOURCE SUPPORT: when it is scattered across many isolated silos. A good information management strategy can help you get a complete view of your data, reduce the risk of inaccurate reporting, and keep costs under control. Find out more. Enterprise Information Management: In Support of Operational, Analytic, and Governance Initiatives style= border-width:0px; />   comments powered by Disqus Related Topics:   End-User Query and Reporting,   Regulatory and Compliance,   Information Management and Collaboration,  
1/25/2010 1:15:00 PM

The Complex Handling of Complexity in Decision Support Systems » The TEC Blog
to do in every possible scenario; and how these decisions are related and affect the others. This can enable the necessary flexibility to make adjustments along the way. Data Volume Complexity The Fact: When carrying out an evaluation or analysis, data is the precious raw material. But it can easily turn into part of the problem. High volumes of data carry also the risk of augmented complexity to the analysis process. A decision support process has to be made based on a defined set of the most reliable

OSS OPEN SOURCE SUPPORT: complexity, Decision Support Systems, DSS, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
09-04-2010

Davis Controls Ltd.: Cutting Edge Technology, Excellent Service and Support Delivers Growth
In 1996, Davis Controls, a licensed assembler of instrumentation and control products, implemented Exact Software’s Macola Progression solution. The subsequent 50 percent increase in their sales convinced the company to deploy Macola Enterprise Suite (ES). Macola ES’s integrated business process management (BPM) tools have led to improved productivity.

OSS OPEN SOURCE SUPPORT: satisfaction, Exact, Davis, case, customer.
4/29/2005 9:33:00 AM


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