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Documents related to » oss open source center


Automating Your Call Center Feedback
Automating Your Call Center Feedback. Solutions and Other Documents to Characterize Your Buy, In Relation To Automating Your Call Center Feedback. Almost everyone has had a bad call center experience—due to long queues, ineffective interactive voice response (IVR) systems, or an agent who doesn’t communicate well. After, the story is told over and over to friends, warning them about doing business with

OSS OPEN SOURCE CENTER: receive the feedback, walk across the room, and speak with the agent immediately. Not only will you get more consistent and accurate agent performance, but you’ll be able to stop bad information dispensation, prevent policy violations, and remind agents about any changes in offerings and service. Some systems allow customers to leave verbatim voicemails, seamlessly integrated with the quantitative responses. These actual recordings of the “voice of the customer” are where the best nuggets of
8/3/2009 3:19:00 PM

Open Source versus Closed Source (Proprietary) Software
Open Source vs. Closed Source (Proprietary) Software. Acquire Free Guides and IT Reports In Relation To Open Source Software. Do you understand the differences between open source and closed source (proprietary) software? To make an informed decision when choosing between them, you need to know the advantages and disadvantages of each. The main issues in the debate include cost, service and support, innovation, usability, and security. Get a closer look at open source and closed source software solutions so you know what’s right for your needs.

OSS OPEN SOURCE CENTER: Open Source Software | OSS Open Source | OSS Open Source Alternatives | OSS Open Source Application | OSS Open Source Business | OSS Open Source Business Model | OSS Open Source Community | OSS Open Source Companies | OSS Open Source Content | OSS Open Source Content Management | OSS Open Source Content Management System | OSS Open Source Content Manager | OSS Open Source Development | OSS Open Source Document Management | OSS Open Source Examples | OSS Open Source Library Software | OSS Open Source
8/4/2009 6:48:00 AM

Call Center Buyer’s Guide
Call Center Buyer's Guide. Read White Papers and Other Software for Your Analysis Related to the Call Center Buyer's Guide. A call center can be so much more to your enterprise than a costly necessity. By carefully selecting an on-premise contact center solution, your company can boost revenues, retain customers, and discover customer service strengths and weaknesses in the long term. But before making a purchase, do you have the information you need about your current situation? Find out what to ask before you buy.

OSS OPEN SOURCE CENTER: been viewed as a ‘loss center a costly yet necessary evil. Fortunately, that view is fading as businesses slowly come to the realization that a call center can be a valuable source of revenue and a mission-critical organization. So what s changed? Simply put, call centers are no longer about fielding phone calls. Rather, today s newly renamed ‘contact centers let customers submit email inquiries, request Web chats, send faxes and text message from handheld devices including cell phones and PDAs.
11/13/2007 5:13:00 PM

Microsoft s Open Source Licenses » The TEC Blog
Licenses Filed Under ( FOSS Ecosystem , Industry Observation ) by Josh Chalifour  ( see bio )   This post is not an oxymoron . The Open Source Initiative recently approved two Microsoft licenses (the Microsoft Reciprocal License and the Microsoft Public License ) as compliant with the open source definition . Why would Microsoft want to publish an open source license? The very idea of Microsoft participating in the open source community might sound odd. After all, hasn’t Microsoft been one of the

OSS OPEN SOURCE CENTER: business model, GPL, license, microsoft, patent, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
18-10-2007

The Benefits of Call Center Outsourcing
An increasing number of companies are turning to business process outsourcing (BPO) because of the many advantages it provides. In 2002, the outsourced call center industry reached $22 billion (USD) and is projected to increase to $25.7 billion (USD) over the next two years to serve the growing demand. For outsourcing to be a success, companies need an overall strategy. After that, it boils down to one question: where?

OSS OPEN SOURCE CENTER:
8/6/2007 2:59:00 PM

Enlightened Self-interest Launches CRM Information Source
Software vendor Net Perceptions and CRM gurus Peppers and Rogers Group have joined forces to develop co-branded media products covering the use of technology to create personalized, one-to-one relationships.

OSS OPEN SOURCE CENTER: might entail a net loss of $50 or higher when the advertising and promotions needed to attract that customer are taken into account. Reducing the cost of acquiring customers and turning visitors into loyal repeat customers is now recognized as being of paramount importance for any retail web site. User Recommendations We believe that any B2C website that does not have CRM and personalization in its strategic plan should start looking for the nearest exit ramp from the information highway. Peppers and
5/3/2000

How to Define Your Next Generation Contact Center Strategies
A contact center is a mission-critical component of any organization’s operations—regardless of who they service. Yet stakeholders often remain dissatisfied with its performance. In the past, contact centers benefited from advances in information and technologies, yet many companies struggled to determine how they could take advantage of these benefits. Find out how embracing both old and new technologies today can work.

OSS OPEN SOURCE CENTER:
2/15/2008 2:01:00 PM

Lean Maintenance: Best Practices to Turn Asset Management into a Profit Center
Lean Maintenance: Best Practices to Turn Asset Management into a Profit Center. Get Free White Papers Related To Lean Maintenance. It’s common knowledge that asset downtime disrupts production and drives up both process and per-unit operating costs. However, executives often lose sight of this because they focus on output, not on the assets used to create it. The irony is that companies can use asset performance management not only to make more widgets, but to make each widget more profitably.

OSS OPEN SOURCE CENTER: expenses as much as possible. In contrast, the profit-center model realizes that investment and operating costs can be allocated to improve efficiency. This increased efficiency naturally results in higher profits. One of the most popular buzz-words in business today is lean. This term conveys the idea of fat elimination - the elimination of enterprise waste, the streamlining of processes to increase productivity, and the more e cient use of capital assets and valued personnel in the pursuit of
4/24/2007 5:32:00 PM

What’s Up with xTuple—and Open Source ERP?
You may be wondering how the open-source ERP vendor xTuple operating with a workforce of only 27 can compete on the same stage with the software giants. Find out how as TEC principal analyst P.J. Jakovljevic looks at xTuple’s current ERP offerings and commercial editions, and speaks with xTuple CEO Ned Lilly on the vendor’s social capabilities, product development focus, market and competitive landscape, and future outlook.

OSS OPEN SOURCE CENTER: as many people as possible using the free version, and we don t care if we ever see a dime from them. We ve seen the power of the network effect clearly over the past few years—the more people that are using the system, the better and more valuable the system is for everyone. Open source really knocks the walls down and creates a whole new dynamic (pardon the obvious pun) that the incumbent proprietary vendors can t really answer in the long run. It s open source that is much more of a
4/30/2012 5:19:00 PM

Will MS try the Open Source Gambit with WinCE? Why Not – Nothing Else Seems to Work
In what may be another attempt to gain some kind of foothold in the handheld and embedded-OS market, rumors are floating that Microsoft will open the source code for Windows CE.

OSS OPEN SOURCE CENTER: Will MS try the Open Source Gambit with WinCE? Why Not – Nothing Else Seems to Work Will MS try the Open Source Gambit with WinCE? Why Not – Nothing Else Seems to Work R. Krause - April 10, 2000 Read Comments Event Summary Updated 5:20 AM ET March 17, 2000 By John Spooner and Mary Jo Foley, ZDNet News Feeling pressure from Linux in the embedded-device market, Microsoft Corp. is contemplating giving away Windows CE to some developers for free. The company is unlikely to go so far as to try to claim
4/10/2000

Monitoring Physical Threats in the Data Center
Common methods for monitoring the data center environment date from the days of centralized mainframes, and include such practices as walking around with thermometers. But as data centers continue to evolve with distributed processing and server technologies that drive up power and cooling demands, you must examine the environment more closely. Monitoring equipment isn’t enough—learn how to better manage your data center.

OSS OPEN SOURCE CENTER:
3/9/2009 4:01:00 PM


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