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Business Process Outsourcing (BPO)
Business process outsourcing (BPO) services manage critical front- and back-office processes that can include human resources and accounting as well as customer-related services such as contact cen...
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Documents related to » oss open source center


Open Platform Provider Answers Questions about the State of the Market
Rather than offering the customary opinions and analysis of major market trends beforehand and then giving the involved vendors a chance for a factual review

oss open source center  in hardware, operating systems (OSs), infrastructure, and applications. But recently, technology companies have been working to re-establish the stack. Oracle, Microsoft, SAP are all combining application and infrastructure pieces. As before, there will be compromises and their will be a loss of control for the customer. And, as before, we believe that ultimately the customer’s requirements will win out and the stacks will start to break up again. Regulatory judgments, like the European Union ’s Read More...
Your Guide to OS Virtualization
Today’s information technology (IT) organizations are dealing with the consequences of exploding infrastructure complexity. At the root of the problem is

oss open source center  of systems- Templating, single OSs and applications and other technology advances make management of Virtuozzo VEs and servers much simpler than regular servers or virtual machines. Automate routine tasks- The automation tools and scripts possible with Virtuozzo make managing VEs across servers simple and potentially a single action. Reduce overall management costs through eficiency- Many manageability advances enable much better and eficient server management. Reduce overall management costs through Read More...
A New Development Framework on iSeries or i5/OS: Architecture
It is feasible to create native, intuitive and graphical business applications using just available software in i/OS and Open source Java. Using iSeries as an

oss open source center  graphical presentation without any loss of functionality. Java is an ideal language for the development of information and communications technology solutions because it can answer the user''s needs, and at the same time, fit the industry-accepted, model-view-controller design pattern. The framework described below, shows how a combination of Java on the client side and an integrated language engine for business logic and database access on the server side can not only provide a graphical user interface, Read More...
More Efficient Virtualization Management: Templates
Historically, IT administrators have provisioned new servers with every new application, resulting in a large number of servers with utilization rates of 10 to

oss open source center  now managing four separate OSs and four separate applications. The exact same coniguration shown above deployed in Virtuozzo has a single operating system and two applications to manage. Virtuozzo Template Advantages EFFICIENCY: DENSITY Regardless of the number of VEs that are running an application, all of the instances point to the same ile. Therefore, the underlying OS shares memory pages between the instances just like it shares memory pages between several instances of bash or Internet Explorer. Read More...
Top 10 Considerations for Choosing a Server Virtualization Technology
The playing field for server virtualization has become much more crowded over the last few years. It can be very time-consuming to digest each vendor’s

oss open source center  designed to support multiple OSs on a single server. The only implementation of this technology today is the Xen open source project. Xen customizes the operating system to provide more efficient processing and lower overhead which results in better performance than hardware emulation. Os Virtualization OS virtualization is a third approach to virtualization and has been implemented by SWsoft''s Virtuozzo and Sun''s Solaris Containers. The concept is based on a single OS instance, which provides a leaner Read More...
Sword Ciboodle and SAS Analytics Intelligent Contact Center: Product Overview
The market for contact center solutions is divided between customer relationship management (CRM) solutions and call center solutions, typically from different

oss open source center  from campaign management and cross-sell/up-sell, to customer service and customer feedback analysis. How Does It Work? As indicated in the image below, the logic behind the Intelligent Contact Center is based on a five-step cycle: Start by mapping all the communication channels used by your company to interact with customers and prospects. Collect relevant data from these channels. Align this data with existing profiles for each customer. Best actions are triggered for that customer or account. Read More...
CARL Source
Released in early 2008, CARL Source is a maintenance management solution with additional functionality to manage financial, technical, regulatory, quality

oss open source center   Read More...
Is an Open Source Business Process Management Solution Right for You?
Increased availability of highly functional enterprise open source business process management (BPM) technology is bringing the benefits of BPM solutions within

oss open source center  an Open Source Business Process Management Solution Right for You? Increased availability of highly functional enterprise open source business process management (BPM) technology is bringing the benefits of BPM solutions within reach of more companies and projects. If you are considering deploying BPM solutions, but have been daunted by the cost, footprint, risk, lack of flexibility, or complexity of proprietary options, an enterprise open source approach may be just what you are looking for. Download Read More...
xTupleCon 2014—Why Open Source ERP?
Award winning open source ERP vendor xTuple recently held its user conference—xTupleCon 2014—in its home town of Norfolk, VA. Educational sessions covered not

oss open source center  through an interesting walk across the history of Silicon Valley. At the time when Woz and Steve Jobs were starting Apple, the orchards still dominating the valley between San Jose and San Francisco weren’t known as Silicon Valley. The silicon revolution was just beginning, and Steve Wozniak, self-proclaimed geek and ultimate prankster, took everyone along for the journey of what led to the creation of the Apple I and Apple II computers in the 1970s. Apple co-founder Steve Wozniak with xTuple CEO Ned Read More...
TEC HR Evaluation Center Updated
TEC HR Evaluation Center Updated. To make sure you get the most up-to-date information for your HR software research, visit TEC''s Human ...

oss open source center  tec evaluation center updated,tec,evaluation,center,updated,evaluation center updated,tec center updated,tec evaluation updated,tec evaluation center. Read More...
TCO Analysis of a Traditional Data Center vs. a Scalable, Containerized Data Center
Standardized, scalable, pre-assembled, and integrated data center facility power and cooling modules provide a total cost of ownership (TCO) savings of 30

oss open source center  DCIM, data center, data center infrastructure management, DCIM management, IT, IT infrastructure, APC by Schneider Electric, facility operations and maintenance, data center facility operations, data center PUE, PUE, data center cooling module, data center power and cooling infrastructure, traditional data center, containerized data center, data center TCO Read More...
Automating Your Call Center Feedback
Almost everyone has had a bad call center experience@due to long queues, ineffective interactive voice response (IVR) systems, or an agent who doesn’t

oss open source center  receive the feedback, walk across the room, and speak with the agent immediately. Not only will you get more consistent and accurate agent performance, but you’ll be able to stop bad information dispensation, prevent policy violations, and remind agents about any changes in offerings and service. Some systems allow customers to leave verbatim voicemails, seamlessly integrated with the quantitative responses. These actual recordings of the “voice of the customer” are where the best nuggets of Read More...
Data Center Projects: Advantages of Using a Reference Design
It is no longer practical or cost-effective to completely engineer all aspects of a unique data center. Re-use of proven, documented subsystems or complete

oss open source center  DCIM, data center, data center infrastructure management, DCIM management, DCIM software, DCIM software tools, IT, IT infrastructure, APC by Schneider Electric, facility operations and maintenance, data center life cycle, data center facility operations, data center PUE, PUE, data center reference design Read More...
Contact Center Buyer''s Guide
Customer-centric businesses know the key to their success is earning their customer’s business—not just at point of sale, but at every point of contact. VoIP

oss open source center  contact center,call center,customer center,voip,voice over internet protocol,contact center outsourcing,contact center software,contact center world,contact center management,hosted contact center,contact center services,contact center consulting,call center contact center,contact call center,contact center call center Read More...
Fundamentals of Managing the Data Center Life Cycle for Owners
Just as good genes do not guarantee health and well-being, a good design alone does not ensure a data center is well built and will remain efficient and

oss open source center  DCIM, data center, data center infrastructure management, DCIM management, DCIM software, DCIM software tools, IT, IT infrastructure, APC by Schneider Electric, facility operations and maintenance, data center life cycle, data center facility operations, data center PUE, PUE Read More...

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