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Documents related to » oss online service providers


Service Productization
Your Challenge: Get Decision Makers' Approval for a Service Productization. Specific, Measurable, Achievable, Relevant and Time-Bound. Productization of services is accomplished by associating tangible features with intangible service offerings. Tangible features may take the form of personnel, collateral, methodologies, pricing, facilities, or other attributes. Automation tools like enterprise service automation, database, and project management tools serve as enablers to service productization. By associating tangible features with intangible services, the professional services firm can build client confidence.

OSS ONLINE SERVICE PROVIDERS: Practice economics (better predictability across the portfolio of projects) By productizing and associating tangible features to an offering, the professional services firm can help ensure more consistent service delivery to realize these benefits. Predetermined templates for work products and deliverables, standardized methodologies, and fixed pricing and staffing models are all examples of standardized product attributes that can be assigned to service offerings. Consider the example noted earlier,
5/16/2005 12:00:00 AM

Effective Relationships with Service Providers
The decision to use external resources on a project of any size or focus can be a tough one for a company facing the need to look outside its trusted staff to make something happen.

OSS ONLINE SERVICE PROVIDERS:
9/23/2005 2:27:00 PM

Recession? Steal Market Share by Increasing Customer Service!
Recession? Steal Market Share by Increasing Customer Service!Secure Documents and Other Dynamic System to Use In Your Organization of Steal Market Share by Increasing Customer Service. During a recession, don’t follow the cost-cutting crowd. Of course, be frugal, but in areas that don’t touch the customer. Forget what everyone else is doing. Now isn’t the time to follow the masses—now is the time to make difficult decisions that will poise your company for unprecedented growth coming out of the downturn. Find out how to think and act for the long term—and emerge from the current economic stall a winner.

OSS ONLINE SERVICE PROVIDERS: Recession? Steal Market Share by Increasing Customer Service! Recession? Steal Market Share by Increasing Customer Service! Source: Mindshare Technologies Document Type: White Paper Description: During a recession, don’t follow the cost-cutting crowd. Of course, be frugal, but in areas that don’t touch the customer. Forget what everyone else is doing. Now isn’t the time to follow the masses—now is the time to make difficult decisions that will poise your company for unprecedented growth coming out
8/3/2009 3:20:00 PM

Privacy Challenges for Data Providers
Ensuring the quality, accuracy, and security of customer data has never been more important than it is today. The growing potential for privacy breaches and tighter compliance regulations have created unique challenges and responsibilities for many data providers. Here we discuss some of the key privacy issues surrounding data management, and how partnering with a provider of master data management (MDM) software can help.

OSS ONLINE SERVICE PROVIDERS:
11/20/2007 3:55:00 PM

6 Easy Steps to Finding the Right Business VoIP Service
Here's a handy guide to help you find the system that's right for your company.

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3/10/2011 12:00:00 PM

Managed Service Programs
Not only do today’s stakeholders expect little or no downtime, but they also value user experience as it contributes to their day-to-day activities. Technology teams must take end-to-end responsibility for service execution and operation so that users can focus on their core business and not worry about the engine running behind their organization. This paper provides insight into managed service projects and suggests some project management practices for improved service.

OSS ONLINE SERVICE PROVIDERS: Project Management, managed service program, IT incident management, IT risk management, IT stakeholders management.
8/14/2012 1:08:00 AM

One Vendor’s Mission to Make Service Businesses Click – Part 3 » The TEC Blog
should thus also alleviate possible concerns by some prospects that are not inclined toward the .NET architecture. The SAP Alliance, already strong and successful, has received another boost with SAP’s acquisition of Sybase . Since ClickSoftware’s Mobility Suite works on top of Sybase mobile technologies, this creates yet another driver for the alliance. As Terry Stepien, president, Sybase iAnywhere , said the following in the recent press release : “By implementing ClickSoftware’s mobile

OSS ONLINE SERVICE PROVIDERS: aftermarket, call center, clickmobile, clickschedule, clicksoftware, CRM, customer satisfaction, customer service, eam, field service, gps, ibm maximo, microsoft dynamics, mobile computing, rostering, SAP, SCM, service level agreement, shift planning, sla, sybase, syclo, ventyx, workforce scheduling, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
18-02-2011

Top Software for Service Companies
For your own customized comparison reports, select a category below:ERP for Service Companies. Professional Services Automation Human Resource Man...

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10/5/2010 9:01:00 AM

Plateau as a Service for Talent Management » The TEC Blog
Customer Relationship Matters (159) FOSS Ecosystem (24) From the Project Manager s Desk (32) Humor (43) Industry Observation (1127) Information Management and Collaboration (39) Inside TEC (91) Manufacturing Operations (97) Product Lifecycle Matters (80) Risk and Compliance (26) Software 101 (66) Software Selection (254) Supply Chain Logistics (238) Talent Management Matters (68) TechnoBabble (41) Up Close and Personal (59) White Paper Review (23) Meta Login --> More TEC Blogs Foro Empresarial TEC

OSS ONLINE SERVICE PROVIDERS: CaaS, compensation, CRM, HCM, hr, iCims, iContent, lms, paas, performance management, Plateau, platform, SaaS, social, SuccessFactors, succession planning, Talent Gateway, talent management, taleo, TMS, web 2.0, XaaS, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
30-07-2010

Selecting Field Service Management Software
What is a dynamic scheduling engine, and why does your field service management operation need one? Learn the ins and outs of this technology, which can help you adapt to rapidly changing priorities, schedule in real time, meet demanding service level agreements, and more, all while reducing cost.

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5/7/2012 1:24:00 PM

Hosted Hosting: Should Service Providers Go Hosted?
Hosted services can offer a sound solution for small and medium businesses requiring safe and reasonably priced platforms. Applying the same concept at a higher level could result in hosting and services providers leasing or renting virtual real estate for the services they provide in order to lower their initial investments or subsequent upgrade costs. Learn more about “hosted hosting,” the new breed of hosting services.

OSS ONLINE SERVICE PROVIDERS:
10/12/2009 4:57:00 AM


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