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Documents related to » oss network service providers


Service Productization
Your Challenge: Get Decision Makers' Approval for a Service Productization. Specific, Measurable, Achievable, Relevant and Time-Bound. Productization of services is accomplished by associating tangible features with intangible service offerings. Tangible features may take the form of personnel, collateral, methodologies, pricing, facilities, or other attributes. Automation tools like enterprise service automation, database, and project management tools serve as enablers to service productization. By associating tangible features with intangible services, the professional services firm can build client confidence.

OSS NETWORK SERVICE PROVIDERS: Practice economics (better predictability across the portfolio of projects) By productizing and associating tangible features to an offering, the professional services firm can help ensure more consistent service delivery to realize these benefits. Predetermined templates for work products and deliverables, standardized methodologies, and fixed pricing and staffing models are all examples of standardized product attributes that can be assigned to service offerings. Consider the example noted earlier,
5/16/2005 12:00:00 AM

Recession? Steal Market Share by Increasing Customer Service!
Recession? Steal Market Share by Increasing Customer Service!Secure Documents and Other Dynamic System to Use In Your Organization of Steal Market Share by Increasing Customer Service. During a recession, don’t follow the cost-cutting crowd. Of course, be frugal, but in areas that don’t touch the customer. Forget what everyone else is doing. Now isn’t the time to follow the masses—now is the time to make difficult decisions that will poise your company for unprecedented growth coming out of the downturn. Find out how to think and act for the long term—and emerge from the current economic stall a winner.

OSS NETWORK SERVICE PROVIDERS:
8/3/2009 3:20:00 PM

Privacy Challenges for Data Providers
Ensuring the quality, accuracy, and security of customer data has never been more important than it is today. The growing potential for privacy breaches and tighter compliance regulations have created unique challenges and responsibilities for many data providers. Here we discuss some of the key privacy issues surrounding data management, and how partnering with a provider of master data management (MDM) software can help.

OSS NETWORK SERVICE PROVIDERS:
11/20/2007 3:55:00 PM

Effective Relationships with Service Providers
The decision to use external resources on a project of any size or focus can be a tough one for a company facing the need to look outside its trusted staff to make something happen.

OSS NETWORK SERVICE PROVIDERS:
9/23/2005 2:27:00 PM

HP Announces Customer Engagement as a Service » The TEC Blog
Customer Relationship Matters (161) FOSS Ecosystem (24) From the Project Manager s Desk (32) Humor (43) Industry Observation (1140) Information Management and Collaboration (39) Inside TEC (92) Manufacturing Operations (100) Product Lifecycle Matters (81) Risk and Compliance (27) Software 101 (66) Software Selection (255) Supply Chain Logistics (241) Talent Management Matters (74) TechnoBabble (41) Up Close and Personal (59) White Paper Review (23) Meta Login --> More TEC Blogs Foro Empresarial TEC

OSS NETWORK SERVICE PROVIDERS: CEaaS, contact center platform, contact center tools, customer engagement, customer engagement as a service, HP Enterprise Services, industry watch, interactive voice response, multichannel customer engagement, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
03-05-2013

Software as a Service: Not without Caveats
Software-as-a-service solutions often cannot provide that final twenty percent or so that differentiates a company from its competitors. Of major concern is whether off-premise applications can support complex, global organizations on a constant basis and on strict service level agreements.

OSS NETWORK SERVICE PROVIDERS: Software as a Service: Not without Caveats Software as a Service: Not without Caveats P.J. Jakovljevic - January 12, 2007 Read Comments The software-as-a-service (SaaS) model has so far been broadly adopted in the worlds of sales force automation (SFA) and customer relationship management (CRM), where lately the success of NetSuite , Salesforce.com , and RightNow has influenced traditional software makers to get busy and tweak their product portfolios. However, those same vendors, while working feverishly
1/12/2007

Generating Revenue from Service
A CRM solution, to be successful, has to support cross-business processes and a number of operations within the business, from Marketing to Service, including Sales. This integration of what, historically, has been treated as very separate parts of the organization, provides the opportunity to rethink existing operational mechanisms.

OSS NETWORK SERVICE PROVIDERS: Management (CRM) allows the possibility of a profitable service organization as not only feasible but expected. CRM is designed to provide a single view of the business, in other words the customer doesn t identify one person, or group, as salesmen or another as service - this is done through business cards / job descriptions and the like (even down to the cars provided or dress code expected). The customer has been trained to treat them all differently, and more importantly we have trained these
7/10/2003

abas Distribution for Trade and Service Companies
...

OSS NETWORK SERVICE PROVIDERS:
8/27/2010 2:06:00 PM

Spencer Technologies Selects IFS Metrix Service Management » The TEC Blog
more than 150 technicians across five locations. With 95 percent of company revenues from retail, Spencer Technologies provides a wide range of services such as rollouts, new store/remodels, site surveys, service/repair & break/fix, depot/warehousing, debit/data & key encryption, staging/integrations, telephony support, helpdesk, and project management. Given the company’s significant number of technicians working at customer sites, and the demanding nature of its multisite retail and food service

OSS NETWORK SERVICE PROVIDERS: ERP, field service, fsm, IFS, ifs applications, ifs metrix service management, industry watch, Mobile, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
08-03-2013

A Guide to ERP for Service Organizations
Enterprise resource planning (ERP) is enabling service organizations to streamline service delivery, optimize operations, and improve customer satisfaction. In this podcast, TEC analyst Neil Stolovitsky sits down with Oracle’s Ted Kempf for his take on the unique implementation requirements of ERP systems for professional service organizations, as well as the role technology plays in running a successful service business.

OSS NETWORK SERVICE PROVIDERS: Panel Discussion Preview: Jonathan Gross on Future Trends in Distribution 9/17/2013 4:22:00 PM VP and General Counsel at Pemeco Consulting, Jonathan Gross, is participating in a panel discussion on future trends in distribution at the TEC Vendor Challenge event, September 18-19, 2013 in Montreal, Canada. In this sneak preview, Jonathan talks about customer-facing innovations in sales and customer service. Read TEC Vendor Challenge Panel Discussion Preview: Jonathan Gross on Future Trends in Distribution
6/8/2007 11:22:00 AM

Network Performance Management Buyers Guide
Most large organizations today rely so heavily on their networked infrastructure that they believe they must move beyond troubleshooting and assume a more proactive approach to management by using performance management tools. Learn about features and functions to consider when evaluating a performance management solution, and compare and track how well the solutions will manage your complex IT environment.

OSS NETWORK SERVICE PROVIDERS: Network Performance Management Buyers Guide Network Performance Management Buyers Guide Source: NetScout Systems, Inc Document Type: Checklist/Guide Description: Most large organizations today rely so heavily on their networked infrastructure that they believe they must move beyond troubleshooting and assume a more proactive approach to management by using performance management tools. Learn about features and functions to consider when evaluating a performance management solution, and compare and track
7/1/2008 1:09:00 PM


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