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ERP for Services (Non-manufacturing)
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Documents related to » oss independent service providers


The Convergent Mediation Solution--Competitive Advantage Enabler
The notion of having disparate mediation systems in today’s service oriented telecommunications industry is no longer valid. The accurate and timely knowledge

oss independent service providers  Internet Service Providers | OSS Independent Service Providers | OSS Information Service Provider | OSS Internet Service Providers | OSS Legal Service Provider | OSS Manage Service Provider | OSS Management Service Providers | OSS Network Service Providers | OSS Online Service Providers | OSS Other Service Provider | OSS Prepaid Service Providers | OSS Professional Service Providers | OSS Qualified Service Provider | OSS Related Service Providers | OSS Shared Service Providers | OSS Support Service Read More
Sage ERP and CRM Portfolio Update: Clarity at Last
Having developed an extraordinary customer experience (ECE) strategy—“Enrich, Connect, Grow”—Sage is firming up its enterprise resource planning (ERP) and

oss independent service providers  as server operating systems (OSs). As previously mentioned , Sage ERP Accpac offers the best of both worlds when it comes to deployment. Companies can select either on-premise or on-demand software deployment (with traditional perpetual license or subscription pricing) options and, if necessary, move between these relatively easily, since both product instances are delivered from one source code. Hence, Sage''s partners can also offer a choice to their customers without users having to learn a new Read More
Open Platform Provider Answers Questions about the State of the Market
Rather than offering the customary opinions and analysis of major market trends beforehand and then giving the involved vendors a chance for a factual review

oss independent service providers  in hardware, operating systems (OSs), infrastructure, and applications. But recently, technology companies have been working to re-establish the stack. Oracle, Microsoft, SAP are all combining application and infrastructure pieces. As before, there will be compromises and their will be a loss of control for the customer. And, as before, we believe that ultimately the customer’s requirements will win out and the stacks will start to break up again. Regulatory judgments, like the European Union ’s Read More
ASP Infrastructure: The Party Has Started
On June 14th, Nortel Networks unveiled their Comprehensive Service Management Solution for the ASP Market. They''ve assembled an interesting portfolio of

oss independent service providers  their operations support system (OSS) developed for the ASP and hosting markets. The platform will support provisioning of multiple applications, application-to-application communication to automate manual processes, and access via thin, fit and fat clients and wireless devices. This will give service providers time-to-market differentiation, the ability to streamline and scale operations with automatic and customized billing, secure provisioning of applications and performance management. Later this Read More
Pure-Play CRM Vendors: Choose an Integrated or Best-of-Breed Solution?
When selecting a CRM vendor should you go with a one-source solution, reducing the need for integration with other corporate data sources, or go with a best-of

oss independent service providers  Play CRM Vendors: Choose an Integrated or Best-of-Breed Solution? Pure-Play CRM Vendors: Choose an Integrated or Best-of-Breed Solution? R. Garland - September 5, 2001 Introduction  There are a LOT of CRM vendors. If you count the pure-play Integrated CRM vendors and niche, or, fill-the-cracks vendors, there at least fifty from which to choose. Should you go with a one-source solution, reducing the need for integration with other corporate data sources, or go with a best-of-breed approach, getting Read More
Integrating Customer Relationship Management and Service Resolution Management
The business case for integrating call center service resolution management into customer relationship management is becoming increasingly obvious, as companies

oss independent service providers  lies an opportunity to cross-sell a home insurance policy to the client as well. Having a complete customer profile enables users to quickly identify key attributes about a customer, such as whether the customer has multiple accounts with the bank, and therefore is a customer the bank would not want to lose. Naturally, customers are highly sensitive to how they are treated; they notice such things as whether their service institutions answer the phone quickly and recognize the customer when he or she Read More
Service-oriented Architecture-Savior or Nemesis?
Managed well, service-oriented architecture (SOA) offers a tremendous opportunity to make positive changes and lay a foundation that will allow IT to become

oss independent service providers  large organizations, it is impossible for IT to keep up. Decades of investment in IT have left many with a layer cake architecture where solutions have been created by adding layers of new technology on top of older layers of technology. At the time, this seemed like a great idea: leveraging existing investments, avoiding reinvention of the wheel, and not fixing what was not broken. However, the problem now is that changing a system that could potentially consist of anywhere between four and seven layers Read More
Evaluating Cloud-Based ERP for Professional Service Organizations
In the webcast Top 5 Reasons Professional Services Organizations Are Embracing the Cloud to learn about: the impact of cloud technology on PSOs; t...

oss independent service providers  evaluating cloud based erp professional service organizations,evaluating,cloud,based,erp,professional,service,organizations,cloud based erp professional service organizations,evaluating based erp professional service organizations,evaluating cloud erp professional service organizations,evaluating cl Read More
Employee and Manager Self-Service: A Virtual Chameleon in the Workplace
In order for employee self-service (ESS) and manager self-service (MSS) technology to be effective, it must serve multiple purposes for multiple business units

oss independent service providers  benefits and enhanced capabilities across their organizations. Growing in use, technologies promise different solutions for a variety of unique Human Resource and business process needs. For many, ESS and MSS requires unique functionality to provide precise solutions to a vast range of very specific and complex problems. Objectives from payroll and compensation departments may focus on providing capabilities for managers to administer salary adjustments and termination/hiring transactions, while HR and Read More
Understanding Service-oriented Architecture and Its Impact on Small Manufacturers
Within the manufacturing community, the arrival of the latest, greatest enterprise software technology is often met with skepticism. The right service-oriented

oss independent service providers  approaches yet another technology crossroads, this whitepaper will examine how the right SOA business applications can reverse this trend to positively impact your business. Although the concept of SOA has been with us for some time, its more widespread use is a newer phenomenon. According to Gartner Research, “by 2008, SOA will be a prevailing software engineering practice, ending the 40 year domination of monolithic software architecture.” In addition, Gartner projects that “by 2008, more than 75 Read More
A Green Guide to Streamlining Field Service Operations: Saving Money . . . and the Planet
With three primary “green” benefits to implementing cutting-edge field service technology solutions, every company—across any industry—can justify the effort

oss independent service providers  service technology solutions, every company—across any industry—can justify the effort based on the specific priorities that speak to it. In this analysis, we will review each of these benefits, outlining the range of advantages and concrete ROI. Regardless of a company’s priorities, this multi-layer list of benefits makes the decision a clear one. Read More
Ventyx Service Suite
The Ventyx Service Suite software, services and roadmap have been developed in collaboration with the largest and most progressive group of utilities in the

oss independent service providers   Read More
Enterprises May Be Overlooking Profits from After-sales Service
If service parts and service personnel management are well managed, manufacturers can significantly improve their profits from service operations. This will

oss independent service providers  significant after-sales service operations. Across all industry segments, an Aberdeen - Industry Week study found that profit margins for after-sales service and parts ranged from 25 percent to 1000 percent higher than margins for initial product sales. The study further revealed that after-sales service accounted for 20 to 30 percent of revenues, and about 50 percent of profits for most companies. In the automotive industry, parts and services constitute nearly half of revenues, and 45 percent of Read More
E-Business Customer Service Success at H.B. Fuller Company
Chemical company H.B. Fuller has leveraged the Internet to improve their level of customer service.

oss independent service providers  some enterprises question the loss of the personal touch trading partners actually find the ability to get the information they want, when they want it both easier and of higher value than the old method of phones or faxes. About the Author    Olin Thompson is a frequent contributor to TEC on the subject of the Process Industry. He has over 25 years experience as an executive in the software industry with the last 17 in process industry related ERP, SCP, and e-business related segments. He can be Read More

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