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Documents related to » oss external service provider


Is Your ERP System Provider a Psychopath? » The TEC Blog
Customer Relationship Matters (159) FOSS Ecosystem (24) From the Project Manager s Desk (32) Humor (43) Industry Observation (1127) Information Management and Collaboration (39) Inside TEC (91) Manufacturing Operations (97) Product Lifecycle Matters (80) Risk and Compliance (26) Software 101 (66) Software Selection (254) Supply Chain Logistics (238) Talent Management Matters (68) TechnoBabble (41) Up Close and Personal (59) White Paper Review (23) Meta Login --> More TEC Blogs Foro Empresarial TEC

OSS EXTERNAL SERVICE PROVIDER: Antisocial, Avoidant, Borderline, corporate culture, Dependent, ERP, Histrionic, Narcissistic, Obsessive Compulsive, Paranoid, Schizoid, Schizotypal, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
16-02-2010

Surado! A Rising Mid-market CRM Provider
Our quest for quality and well-priced mid-market CRM software solutions, takes us this week to review Surado Solutions Inc. developers of Surado CRM Solutions. Surado positions itself high in many functional areas, against many mid-market software vendors such as SalesLogix, Epicor, Microsoft CRM, Kana, and Commence Corporation.

OSS EXTERNAL SERVICE PROVIDER: permission-based campaign management, across multiple channels including phone, direct mail, Web, wireless devices, e-mail, and direct sales. Leads generated from marketing campaigns can be assigned directly or through an automated workflow to sales teams accessible through the SFA module. Marketing campaigns can be created based on time periods, target audience, and channels. The Analytics module, although it is more of a reporting tool rather than an on-line analytical processing (OLAP) engine,
10/16/2003

Where Has All the Service Gone?
For some reason, once a product moves into the retail channel, most manufacturers lose control. The retailer abdicates responsibility. When faced with a problem, the consumer is alone! What happened to the lifetime value of the customer? This article examines the lapses and promises in providing service to the end customer.

OSS EXTERNAL SERVICE PROVIDER: customer relation management, customer relations management, customer relationship, customer relationship management, customer relationship management activities, customer relationship management application, customer relationship management applications, customer relationship management article, customer relationship management association, customer relationship management at, customer relationship management benefits, customer relationship management best practices, customer relationship management companies, customer relationship management consultant, customer relationship management .
11/2/2004

Good Customer Service Is Simple
Most companies salute good customer service as a key objective. But in its simplest form, what is good customer service? Outstanding customer service is a competitive advantage. Most companies salute good customer service as a key objective. But in its simplest form, what is good customer service? Olin Thompson lays down some basic requirements for businesses and explains the role of business processes in supporting good customer service.

OSS EXTERNAL SERVICE PROVIDER: problem as early as possible so they can adjust accordingly. They need to trust that you will notify them as soon as possible. Being dependable also means being predictable. If a need or problem arises on their side of an interaction, they want to be able to predict what you will do. Predictability is built upon having a consistent history and mutual understanding. Be Easy to Do Business With —Being easy to do business with is a competitive advantage. Customers will actually pay more for a vendor who
11/26/2010 8:44:00 AM

10 Tips for Checking Your Software Implementer s References » The TEC Blog
Customer Relationship Matters (159) FOSS Ecosystem (24) From the Project Manager s Desk (32) Humor (43) Industry Observation (1127) Information Management and Collaboration (39) Inside TEC (91) Manufacturing Operations (97) Product Lifecycle Matters (80) Risk and Compliance (26) Software 101 (66) Software Selection (254) Supply Chain Logistics (238) Talent Management Matters (68) TechnoBabble (41) Up Close and Personal (59) White Paper Review (23) Meta Login --> More TEC Blogs Foro Empresarial TEC

OSS EXTERNAL SERVICE PROVIDER: reference check, reference criteria, references, Software Selection, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
14-05-2012

Reducing Operational Risk of IT Service in Finance
Reducing Operational Risk of IT Service in Finance. Browse Free IT Guides on Reducing Operational Risk of IT Service in Finance. An overview for CIOs of the provision and management of IT services at a level that addresses the risk management issues raised by the Basel Committee's New Capital Accord expected to become effective during 2006. Because of the dependence financial institutions have on IT services, the accord requires adequate provision to assure the availability of these services. Centauri Business Service Manager is presented as the solution: one that allows a CIO to assess current risk levels, measure ongoing risk and support a process of ongoing improvement to reduce this risk. Furthermore, Centauri provides the financial institution with a cost-effective balanced scorecard to improve decision-making.

OSS EXTERNAL SERVICE PROVIDER: and reduce risk of loss resulting from inadequate or failed internal services of IT applications. This paper deals with the following issues: The risk management issues raised by Basel II need to have solutions in place during 2004 (allowing sufficient time for testing). The challenges of managing e-banking environments, many of which have been highlighted by the Basel Committee?s Electronic Banking Group (EBG) . Improving quality of IT service in critical to quality business areas to lower operational
10/3/2005 12:36:00 PM

Ten Secrets to Successful Customer Service
Customers are your company’s most precious resource. Consistent service is a must, no matter what your volume of inquiries. That’s why it’s so important to provide great customer service. Companies that provide a superlative service experience keep their customers satisfied and loyal. And that’s a significant competitive advantage. But what are the secrets to accomplishing this and generating bottom-line benefits?

OSS EXTERNAL SERVICE PROVIDER:
4/3/2006 2:33:00 PM

Sword Ciboodle—One More BPM-Centric CRM Provider
What does BPM have to do with CRM? Sword Ciboodle can tell you. The vendor delivers process-based customer interaction solutions to contact centers to improve the customer experience by improving customer-facing processes. TEC principal analyst P.J. Jakovljevic reviews the vendor’s key offerings and sits down with Ciboodle’s VP of product and market strategy to discuss the company’s challenges, strategies, and technologies.

OSS EXTERNAL SERVICE PROVIDER: integrated and seamless experience across multiple channels. Yet most contact center agents, who represent the majority of costs for the provider and who define the customer experience, are constrained. This situation does not allow for visibility of multi-channel interactions. Surely, as TEC’s recent blog post indicates, software is of little use for companies that do not have a true commitment to customer service and thus no proper processes and logistics put in place (read here ). As a corollary,
3/20/2012 4:02:00 PM

Giving Service Companies a Fast Start
But, there are ways you can succeed, and you can find out about them in the sap white paper, giving service companies a fast start.

OSS EXTERNAL SERVICE PROVIDER: giving service companies fast start, giving, service, companies, fast, start, service companies fast start, giving companies fast start, giving service fast start, giving service companies start, giving service companies fast..
6/21/2009

A Guide to ERP for Service Organizations
Enterprise resource planning (ERP) is enabling service organizations to streamline service delivery, optimize operations, and improve customer satisfaction. In this podcast, TEC analyst Neil Stolovitsky sits down with Oracle’s Ted Kempf for his take on the unique implementation requirements of ERP systems for professional service organizations, as well as the role technology plays in running a successful service business.

OSS EXTERNAL SERVICE PROVIDER: Panel Discussion Preview: Jonathan Gross on Future Trends in Distribution 9/17/2013 4:22:00 PM VP and General Counsel at Pemeco Consulting, Jonathan Gross, is participating in a panel discussion on future trends in distribution at the TEC Vendor Challenge event, September 18-19, 2013 in Montreal, Canada. In this sneak preview, Jonathan talks about customer-facing innovations in sales and customer service. Read TEC Vendor Challenge Panel Discussion Preview: Jonathan Gross on Future Trends in Distribution
6/8/2007 11:22:00 AM

Business Process Overview: Service Management
Competition and rapidly developing technology constantly drive new business models. Thus, success can be dependent on how rapidly you can deploy and adapt service processes to accommodate new requirements. To stay ahead of your competitors, you need to be armed with a software package that lets you make decisive decisions and implement procedures to meet the increasing demands of customers.

OSS EXTERNAL SERVICE PROVIDER:
11/16/2006 2:22:00 PM


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