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Documents related to » oss computer service providers


Service Productization
Your Challenge: Get Decision Makers' Approval for a Service Productization. Specific, Measurable, Achievable, Relevant and Time-Bound. Productization of services is accomplished by associating tangible features with intangible service offerings. Tangible features may take the form of personnel, collateral, methodologies, pricing, facilities, or other attributes. Automation tools like enterprise service automation, database, and project management tools serve as enablers to service productization. By associating tangible features with intangible services, the professional services firm can build client confidence.

OSS COMPUTER SERVICE PROVIDERS: Practice economics (better predictability across the portfolio of projects) By productizing and associating tangible features to an offering, the professional services firm can help ensure more consistent service delivery to realize these benefits. Predetermined templates for work products and deliverables, standardized methodologies, and fixed pricing and staffing models are all examples of standardized product attributes that can be assigned to service offerings. Consider the example noted earlier,
5/16/2005 12:00:00 AM

Privacy Challenges for Data Providers
Ensuring the quality, accuracy, and security of customer data has never been more important than it is today. The growing potential for privacy breaches and tighter compliance regulations have created unique challenges and responsibilities for many data providers. Here we discuss some of the key privacy issues surrounding data management, and how partnering with a provider of master data management (MDM) software can help.

OSS COMPUTER SERVICE PROVIDERS:
11/20/2007 3:55:00 PM

Gates Previews Pen-Based Computer
Microsoft chairman Bill Gates used Comdex to present his next hardware solution, a pen-computing tablet-sized PC code named, amazingly enough, the Tablet PC.

OSS COMPUTER SERVICE PROVIDERS: while not precluding the possibility for future products - have said they will not use Crusoe in various upcoming notebook products. (Note: Compaq has more recently stated they have not made any decision re: designing out Crusoe). Dell won t even switch to AMD, never mind an unproven CPU from a startup company. All this combines to dim Transmeta s prospects, but we do not believe they are in trouble - for now. The next 3-6 months will of course make their picture less fuzzy. User Recommendations
11/15/2000

What’s Up with Computer Associates?
In a series of radical moves, Computer Associates appears to be trying to re-direct its gargantuan operations. After missing its numbers in the first calendar quarter (CA’s 4th fiscal quarter), its stock was down 59% at one point.

OSS COMPUTER SERVICE PROVIDERS: be difficult, if not impossible, to ignore. Careful negotiations should take place to make sure the contract carefully spells out per-CPU pricing models, tiered pricing (i.e., the bigger the computer the more it costs for the same software), per-seat versus concurrent user licensing, and, most importantly, the structure of the software maintenance agreement(s). Leverage can also be applied by attempting to close the contract close to the end of a quarter or CA fiscal year, when the sales representative
10/24/2000

Application Software Outsourcing: Buyers Are Seeking More Expertise from Providers » The TEC Blog
can help all the possiblities this to be done in future i am extremely satisfied for usual trend line . Regards, Bal rai kumar panda Azizia KSA Dr. Anotny on 23 June, 2009 at 10:21 am # Dear Sir, It is nice to see the article. With best wishes, Dr. Antony Joseph Director Sambhram Academy Bangalore - 97 * Name: * E-mail (private) : Web site: XHTML: You can use these tags: --> * Comments: * Spam protection: Sum of 10 + 7 ?     Notify me of followup comments via e-mail --> The TEC Blog Discussing

OSS COMPUTER SERVICE PROVIDERS: Application Software, outsourcing, outsourcing buyer, outsourcing provider, provider selection, software, TEC, Technology Evaluation Centers, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
05-06-2009

7 Ways Service Culture Can Drive Revenue
Every field service manager and executive strives for the same goal: delight customers while increasing profits. But achieving this holy grail of field service often proves elusive. Why? Because service companies often take a tactical perspective to solving issues while ignoring cultural changes that are equally important. Know 7 ways to build a strong culture in your service business so you can achieve your business goal.

OSS COMPUTER SERVICE PROVIDERS: field service management, FSM software, field service culture, field service company executives, field service revenue goals, field service business success, ServiceMax.
6/11/2013 4:52:00 PM

service-public.fr Case Study (français)
...

OSS COMPUTER SERVICE PROVIDERS: AFS@Web, service-public.fr, Antidot Finder Suite, AFS, données, intégration, des listes d'index, moteur de recherche, search engine, Antidot, solutions de navigation, information, indexing, indexation.
10/8/2013 4:19:00 PM

Enterprise Software Service and Maintenance Alternatives
Traditional license models may be wearing out their welcome for both vendors and customers. A competitive market and a more IT savvy business generation is prompting change, but what alternatives are out there for software service and maintenance?

OSS COMPUTER SERVICE PROVIDERS: Three will present a possible customer bill of rights, analyze one company s approach, and make user recommendations. The Microsoft Solution To alleviate the upgrades conundrum, some prominent companies like Microsoft have been attempting a switch to a particular licensing model in which customers pay a yearly licensing fee to use the vendor s products and are guaranteed upgrades during the licensing period. To that end, in early 2005 Microsoft launched, Open Value , a software-license payment program
12/22/2005

One Vendor’s Mission to Make Service Businesses Click – Part 1 » The TEC Blog
achieved strong growth lately across almost all metrics, including increasing revenues (~20 percent annually), increasing non- Generally Accepted Accounting Principles (GAAP)  net earnings, and expanding cash reserves. These results demonstrate the strong  value proposition  that the company brings to its customers in this  service economy , enabling them to improve  workforce productivity  at a time when virtually everyone must find ways of doing more with less. Equally important, its software

OSS COMPUTER SERVICE PROVIDERS: aftermarket, aipoint, call center, clickschedule, clicksoftware, CRM, customer satisfaction, customer service, field service, forecasting, gps, imrs, manchitra, mobile computing, moshe benbassat, rostering, SCM, service chain optimization, service economy, service level agreement, service tycoon, shift planning, sla, workforce productivity, workforce scheduling, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
10-01-2011

It s the Aftermarket Service, Stupid! (Part I) » The TEC Blog
earn 45 percent of gross profits from the aftermarket, yet it is only 24 percent of their revenues, while a recent article in Harvard Business Review claims that we all spend US$1 trillion every year on assets we already own. A related software category term was mentioned in TEC ’s 2003 article titled Service Lifecycle Management - Tapping into the Value of the Product Aftermarket . Namely, Service Lifecycle Management (SLM) is a business initiative focused on servicing a company’s products, and the

OSS COMPUTER SERVICE PROVIDERS: aftermarket service, inventory optimization, mca solutions, mca spo, multi echelon inventory, pbl, performance based logistics, service level agreement, service planning & optimization, servigistics, sla, spare parts, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
05-03-2008

When Provider s Value Is Not In Synch With Customer s Value
Embedded knowledge exists in the supply chain to understand and unlock customer value. Integrating the chain is crucial to aligning the goals of customers and provider.

OSS COMPUTER SERVICE PROVIDERS: the stage for our cross industry and cross competitor sharing of ideas. Said Professor Cohen, Customers main goal is to extract value from the goods and services they buy—and in most cases, extend that value (use) as long as possible. Various panel members reinforced this basic concept. The longer that cycle continues, the more likely the supplier will have to institute and manage a so-called service business to support them. A trillion dollars later—give or take a few billions—the B2 Bomber is
11/2/2004


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