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Documents related to » optimization of event resolution itsm


Study Reveals Top 10 Requirements for Improving Event Resolution in IT
A survey of existing IT event resolution processes suggests organizations are unsatisfied with current processes, despite the importance of ensuring that severe

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ITIL v3: Supporting the Evolution of IT Effectiveness for Improved IT Operations
IT is often characterized as distinct groups pursuing individual agendas and launching disconnected initiatives to increase operational efficiencies. To

optimization of event resolution itsm  paired with a powerful optimization engine, provide the ability to make resource allocation decisions- helping to optimize the business effectiveness of the IT staff-reducing costs, and helping to maintain service levels. HP DecisionCenter is an IT decision support tool designed to utilize analysis and simulation against historical service data. This allows you to truly optimize your IT staff assignments and demonstrate the impact of additional services on the existing service portfolio. Where to start? Read More...
Justification of ERP Investments Part 1: Quantifiable Benefits from an ERP System
Studies that surveyed manufacturers about the impact of ERP systems on firm performance indicate that company size and industry do not affect the results

optimization of event resolution itsm  of ERP Investments Part 1: Quantifiable Benefits from an ERP System Originally published - February 13, 2004 Justification of ERP Investments* The expected return on investment provides the cost justification and motivation for investing in ERP. There are quantifiable benefits as well as intangible benefits in the ERP investment decision. The quantifiable benefits have a bottom-line impact on profitability, asset turnover, and a potential effect on stock value. This section discusses the Read More...
State of the Art in TCO: Managing the Total Cost of Ownership
Total cost of ownership (TCO) is one of the most difficult metrics to benchmark. Even when using the clearest of metrics, companies often obtain inadequate

optimization of event resolution itsm  of the Art in TCO: Managing the Total Cost of Ownership Total cost of ownership (TCO) is one of the most difficult metrics to benchmark. Even when using the clearest of metrics, companies often obtain inadequate results. Instead of thinking solely about how to calculate and reduce TCO, companies should think about how to manage TCO from a business perspective, in order to leverage solid, results-oriented decisions about IT solutions. Read More...
Inventory Optimization
CatalystCommand Inventory Optimization and CatalystCommand Demand Management leverage data from existing ERP, transaction and POS systems to provide advanced

optimization of event resolution itsm  Optimization CatalystCommand Inventory Optimization and CatalystCommand Demand Management leverage data from existing ERP, transaction and POS systems to provide advanced functionality in the form of demand forecasting, automated supply analysis, inventory modeling, replenishment and distribution. The system analyzes historical data on supply and demand, taking into account seasonality, promotions, and lost sales, and then makes recommendations on how much inventory is needed and where it is Read More...
The Best of Both Worlds: Gain Flexibility through Multiple Models of Software Delivery
Lower IT costs, faster return on investment (ROI), and better security@just a few of the promises the software-as-a-service (SaaS) business model makes. SaaS

optimization of event resolution itsm  Best of Both Worlds: Gain Flexibility through Multiple Models of Software Delivery Lower IT costs, faster return on investment (ROI), and better security—just a few of the promises the software-as-a-service (SaaS) business model makes. SaaS can help small-to-medium businesses manage customer service and support cost-effectively. But there are a few concerns to consider if you’re thinking of an on-demand service. A vendor that offers the best of both on-demand and on-premise solutions may be the Read More...
The Integrated Information Management Infrastructure: The Business Value of the Best-of-Suite Approach
Overlooking how an application fits into your overall IT landscape can lead to costly implementations. But addressing data management with middleware solutions

optimization of event resolution itsm  Integrated Information Management Infrastructure: The Business Value of the Best-of-Suite Approach Overlooking how an application fits into your overall IT landscape can lead to costly implementations. But addressing data management with middleware solutions that work seamlessly with existing applications in your company’s IT environment can lead to significant benefits. Explore the value of technology decisions that support and maintain infrastructure-wide interoperability with regard to your data Read More...
In Defense of Data Centers: The Positive Role IT Can Play in the Greening of Business
Corporate concern for the environment is no longer just an issue of compliancy. Businesses are becoming increasingly concerned about how much energy is required

optimization of event resolution itsm  Defense of Data Centers: The Positive Role IT Can Play in the Greening of Business Corporate concern for the environment is no longer just an issue of compliancy. Businesses are becoming increasingly concerned about how much energy is required by their IT operations, especially by their data centers. Greening IT starts in the data center: find out how data center consolidation—and other solutions—can help you reduce energy consumption, and even increase productivity and efficiency. Read More...
Infor’s Acquisition of PeopleAnswers Foregrounds Big Data Behavioral Analysis of Employees
Infor has announced the acquisition of PeopleAnswers, a company specializing in predictive talent analytics. PeopleAnswers’ application maps the behavioral DNA

optimization of event resolution itsm  Acquisition of PeopleAnswers Foregrounds Big Data Behavioral Analysis of Employees Infor has announced the acquisition of PeopleAnswers, a company specializing in predictive talent analytics. The financial terms of the deal have not been disclosed. Founded in 2001, PeopleAnswers developed a cloud-based (multitenant software-as-a-service [SaaS]) solution meant to help companies with employee selection, retention, and succession planning. PeopleAnswers’ application maps the behavioral DNA of Read More...
CRM Selections: When An Ounce Of Prevention Is Worth A Pound Of Cure Part One: The CRM Selection Challenge
Two of the greatest challenges IT decision makers face when selecting a CRM package is first, having a comprehensive understanding of their functional and

optimization of event resolution itsm  Selections: When An Ounce Of Prevention Is Worth A Pound Of Cure Part One: The CRM Selection Challenge Introduction Over the past two years it seems not a week has gone by without an editorial about a failed Customer Relationship Management (CRM) project. Many articles relate CRM failure to the absence and/or weakness of business objectives driving the CRM initiative. Although this is true, many projects fail due to a poor vendor selection procedure. Starting At The Beginning Of course software tools Read More...
HireIQ Hiring Optimization Suite
HireIQ@s hiring optimization suite includes InterviewIQ, a virtual interviewing application that offers applicants an online text-response and voice-response

optimization of event resolution itsm  Hiring Optimization Suite HireIQ’s hiring optimization suite includes InterviewIQ, a virtual interviewing application that offers applicants an online text-response and voice-response experience for high-volume hiring environments. It also includes LanguageIQ, an online assessment solution designed to test an applicant''s English-language comprehension, proficiency, fluency, and critical thinking skills. Read More...
Busting Out of the Inbox: Five New Rules of 1to1® E-mail Marketing
Situating e-mail in a multichannel marketing plan is more complicated than it used to be. Where exactly does e-mail fit in the world of blogs, vlogs, and

optimization of event resolution itsm  Out of the Inbox: Five New Rules of 1to1® E-mail Marketing Situating e-mail in a multichannel marketing plan is more complicated than it used to be. Where exactly does e-mail fit in the world of blogs, vlogs, and podcasts—where MSN, Google, and Yahoo! call the shots? Marketers need to understand which strategies and tactics are most effective to ensure that their e-mails will be delivered, opened, and acted upon. Read More...
The Value of Measuring End-User Experience from a Global Point of Presence
As businesses expand to different geographies and markets, they develop new types of online tools and services to ensure growth. As end users interacts with

optimization of event resolution itsm  Value of Measuring End-User Experience from a Global Point of Presence As businesses expand to different geographies and markets, they develop new types of online tools and services to ensure growth. As end users interacts with these tools, it becomes critical to gain insight into the end-user experience. This white paper discusses the need to measure end-user experience from a global perspective and also how Site24x7 can help organizations achieve optimal level of quality end-user experience. Read More...
The Changing Requirements of WAN Optimization
Companies looking to drive greater IT performance will do well to begin their search with Wide Area Network (WAN) optimization, which has evolved into a

optimization of event resolution itsm  to learn how WAN optimization works across the broad range of applications that enterprises use the most, and get pointers for what to look for in a measurement tool in a WAN optimized environment. Read more. Read More...
Oracle Announces Latest Release of Enterprise Manager 12c
Oracle announced the latest release of Oracle Enterprise Manager 12c with extended support of the latest version of Oracle Database 12c. The releases of Oracle

optimization of event resolution itsm  Announces Latest Release of Enterprise Manager 12c Oracle announced the latest release of Oracle Enterprise Manager 12c with extended support of the latest version of Oracle Database 12c. The releases of Oracle Database 12c and Oracle Enterprise Manager 12 provide significant enhancements for organizations needing to manage large and complex database deployments, particularly in cloud environments. The new tools will be a great boon to IT department database administrators (DBAs) and provide a broad Read More...

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