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Taking Control of Your Business: Growing Profitably in the Professional Services Market
How can a professional services firm grow profitably while providing clients with the services and project pricing they demand? The firm must rely on best

opportunity management and define professional services  Profitable Clients with Adaptable Opportunity Management Firms need to grow business, but more important, they need to grow business with profitable clients. Many firms, however, lack a consistent approach to scoping projects, hindering their ability to understand which opportunities will be most profitable. To drive new business and expand the footprint of services provided to existing clients, firms need support for opportunity management ' including account management, lead generation, and Read More...
PPM for Professional Services Automation
A business practice that assists organizations to align their portfolio of projects with their business strategy. Professional services automation (PSA) refers to a system designed to streamline an...
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Documents related to » opportunity management and define professional services


SOA From a Management Perspective: Part Two
Despite the numerous benefits companies can expect from service-oriented architecture, the technology is still relatively new and implementation costs are steep

opportunity management and define professional services  tools, companies have the opportunity to survey the technology landscape for the best solution for their infrastructure. Although there are differing opinions on the subject, many consider Web services as a mandatory element of SOA. For those sharing this viewpoint, Web services must be implemented properly to create a solid SOA environment. While some companies may be taking a wait-and-see approach, now would be a good time to get your Web services house in order. As SOA implementations start to Read More...
E-mail Response Management
E-mail inquiries for the customer service sector are expected to explode from 2.9 billion messages in 2005, to 7.2 billion by 2010. This means that a company’s

opportunity management and define professional services  organization would experience an opportunity cost of $6000 ($60 per lead x 100). Response Manager helps managers track service agent email activity through a reporting engine so they maximize the marketing dollar at each customer touch point. Maximize the marketing money spent on new customer acquisition: Marketing Expenses =$30,000 Leads Generated =500 Conversion to Customers =10% New Customers =50 Customer Acquisition Costs =$600 Benefit: If Response Manager could help an organization win only five Read More...
Are Spend Management (or SRM) Apps Suited for the Mid-market? - Part 3
Part 1 of this blog series introduced some common supply chain challenges and resulting spend management opportunities for companies of all sizes. The article

opportunity management and define professional services  about the importance and opportunity of spend management and related best practices . Epicor SRM is most often sold as part of the complete Epicor solution. Thus, about 95 percent of customers that purchase Epicor SRM are buying it as part of the overall Epicor ecosystem. The fact that the vendor offers an end-to-end solution is one of the key value messages for its target market. According to the vendor, in the midmarket the biggest competitor for Epicor Procurement is doing nothing. If a current Read More...
The Wizardry of Business Process Management - Part 2
Part 1 of this blog series provided a lengthy discussion about business process management’s (BPM's) necessary parts-and-parcels, and the software category’s

opportunity management and define professional services  courage and sense an opportunity to go forward. Although Pega is a staunch proponent of BPM being aimed at business users, companies also need a sound technical infrastructure to make sure that technology is brought to bear. To that end, the Tin Man is appointed as a service-oriented architecture (SOA ) IT architect with a SOA heart to handle all the master data  and processes (blood and nutrients moving throughout the corporation’s body and feeding it). But the sponsor with courage and the SOA Read More...
Talent Management Best Practices in 2010
Download your copy of the Aberdeen report Cracking the Code for Talent Management.

opportunity management and define professional services  Management Best Practices in 2010 How do you build a superior talent management program from recruitment right through to succession planning? Many best-in-class companies are exploiting Web 2.0 tools such as social networks, blogs, and Webcasts to achieve higher levels of employee productivity and retention, facilitate knowledge capture and transfer, connect employees with colleagues across the organization, and provide visibility into work/project progress by dispersed teams. Learn the strategies Read More...
T-Plan Professional
Testing comprises a variety of tasks over disparate systems, some automated and others manual, leading to complexity in assessment and management for quality

opportunity management and define professional services  Plan Professional Testing comprises a variety of tasks over disparate systems, some automated and others manual, leading to complexity in assessment and management for quality assurance. T-Plan delivers structure and control to the multi-discipline environment of testing. T-Plan developed T-Plan Professional to support many aspects of the testing process from unit testing through to user acceptance testing. The T-Plan Product Suite enables testing to be integrated into the software development and Read More...
Vulnerability Management Buyer's Checklist
Here's an easy, effective way to cover yourself: download the vulnerability management buyer's checklist: key questions to ask before you select a ...

opportunity management and define professional services  Management Buyer's Checklist With so much riding on your company's network and data security, can you afford to make a mistake when it comes to selecting a vulnerability management (VM) solution? Are you sure you know the questions to ask before you sign on the dotted line? Because if you miss something, you could be opening the door to disaster. Here's an easy, effective way to cover yourself: download the Vulnerability Management Buyer's Checklist: Key Questions to Ask Before You Select a Read More...
Cash Management 101
Cash management is an essential business process all organizations must perform to survive. Though cash management uses automation for much of the “grunt” work,

opportunity management and define professional services  Management 101 Cash management is a need common to both large and small businesses alike. In its simplest terms, cash management is the assurance that today's receivables plus today's account balances exceed today's payables. Failure to practice this business management process guarantees bankruptcy. Every large organization has a cash management group, sometimes called the treasury . This group's function includes management of such items as investments and borrowing in addition to the organization's Read More...
Unified Performance Management: The Key to Successful Performance Management
Managing performance requires that business and IT, working collaboratively, develop a vision of how to integrate information and technology to improve the

opportunity management and define professional services  Performance Management: The Key to Successful Performance Management Managing performance requires that business and IT, working collaboratively, develop a vision of how to integrate information and technology to improve the performance of the organization’s people and processes, and then act on that vision. Using common performance management (PM) tools and systems—designed to ensure the effective use of consistent information—is critical to the success of the business. Find out why. BEGINLYX Read More...
Intelligent Workload Management
Computing infrastructure today though versatile must be used wisely. Intelligent workload management (IWM) allows for efficient consumption of computing

opportunity management and define professional services  Workload Management Computing infrastructure today though versatile must be used wisely. Intelligent workload management (IWM) allows for efficient consumption of computing resources while ensuring business tasks are supported by all needed resources—and that this is all done securely. IWM tools support the building, management, monitoring, and securing of workloads. See how to run your cloud computing system with leading-edge technology. Read More...
Systems Monitoring and Management: Vendor Evaluation Checklist
This systems’ monitoring and management vendor evaluation checklist from Uptime Software is designed to help IT managers and administrators as they search for

opportunity management and define professional services  Monitoring and Management: Vendor Evaluation Checklist This systems’ monitoring and management vendor evaluation checklist from Uptime Software is designed to help IT managers and administrators as they search for the right solution. It is intended to be a generic list that can be updated, expanded, and customized depending on your exact requirements. You are welcome to edit and modify each of the items as you see fit. Read More...
Mobile Device Management Comparison Guide
In this age of mobility, organizations increasingly use mobile device management (MDM) software to secure, monitor, manage, and support their mobile device

opportunity management and define professional services  Device Management Comparison Guide In this age of mobility, organizations increasingly use mobile device management (MDM) software to secure, monitor, manage, and support their mobile device usage. The goal is to optimize the functionality and security of a mobile communications network while minimizing costs. If your organization is looking for MDM software, look at this MDM product comparison guide for the key features of some of today’s leading MDM solutions. Read More...
Understanding SOA, Web Services, BPM, BPEL, and More Part One: SOA, Web Services, and BPM
In the larger schema of things, SOA would espouse general, more abstract concepts of software reusability and encapsulation within certain boundaries (as to

opportunity management and define professional services  and mixing and matching opportunity by developers. Furthermore, the strategy will help the likes of SAP and Oracle further open or componentize their products, as standards like XML and extensible stylesheet language (XSL) make it possible to share data and have a common look and feel across an application, without necessarily dreadfully digging in the source code. This is Part One of a two-part note. Part Two will cover BPEL and make user recommendations. Business Process Management (BPM) Technology Read More...
Data Management and Analysis
From a business perspective, the role of data management and analysis is crucial. It is not only a resource for gathering new stores of static information; it

opportunity management and define professional services  Management and Analysis From a business perspective, the role of data management and analysis is crucial. It is not only a resource for gathering new stores of static information; it is also a resource for acquiring knowledge and supporting the decisions companies need to make in all aspects of economic ventures, including mergers and acquisitions (M&As). For organizational growth, all requirements and opportunities must be accurately communicated throughout the value chain. All users—from end users Read More...

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