-
Excerpt related to
operations service management:
... Service Management [SSM]) points out a dozen or so major differences
between the manufacturing SCM and service SCM focus. For example, manufacturing operations
...
Published:
2010-04-01
-
Abstract:
There are two types of project portfolio management (PPM) solutions for professional services organizations (PSO). For smaller
PSOs, best-of-breed vendors provide hosted solutions with out-of-the-box integrations, while integrated PPM solutions provide
the complete back-office systems preferred by many l (...)
Excerpt related to
operations service management:
There are two types of project portfolio management (PPM) solutions for professional services organizations (PSO). For smaller
PSOs, best-of-breed...
Published:
2006-01-02
-
Abstract:
There are two types of project portfolio management (PPM) solutions for professional services organizations (PSO). For smaller
PSOs, best-of-breed vendors provide hosted solutions with out-of-the-box integrations, while integrated PPM solutions provide
the complete back-office systems preferred by many l (...)
Excerpt related to
operations service management:
There are two types of project portfolio management (PPM) solutions for professional services organizations (PSO). For smaller
PSOs, best-of-breed...
Published:
2006-01-02
-
Abstract:
IBS may be the first vendor to fully integrate a supply chain operations reference model in its business intelligence solution.
Customers receive more efficient measurements and benchmarking across their supply chain regardless of their supply chain
and ERP software. (...)
Excerpt related to
operations service management:
IBS may be the first vendor to fully integrate a supply chain operations reference model in its business intelligence solution.
Customers receive ...
Published:
2005-09-07
-
Abstract:
Improved service management boosts revenue from both service offerings and new product sales, while improved customer service
and enhanced offerings increase customer retention, and draw new service business, providing an additional, low risk and likely
repeated revenue stream over a long period of owner (...)
Excerpt related to
operations service management:
Improved service management boosts revenue from both service offerings and new product sales, while improved customer service
and enhanced offerin...
Published:
2005-08-02
-
Abstract:
If service parts and service personnel management are well managed, manufacturers can significantly improve their profits
from service operations. This will lead in turn to significant overall profit margins. (...)
Excerpt related to
operations service management:
If service parts and service personnel management are well managed, manufacturers
can significantly improve their profits from service operations....
Published:
2006-08-15
-
Abstract:
An effective sales and operations planning game plan results in fewer stock-outs, shorter delivery lead-times, higher on-time
shipping percentages, a manageable amount of expediting, and improved customer service. Several guidelines are suggested to
improve a firm's sales and operations planning process (...)
Excerpt related to
operations service management:
An effective sales and operations planning game plan results in fewer stock-outs, shorter delivery lead-times, higher on-time
shipping percentages...
Published:
2003-12-11
-
Abstract:
Product Lifecycle Management (PLM) addresses the full lifecycle of a product. The focus of most of the current PLM solutions,
however, does not make the most of the value available from servicing products after they have been sold. Service Lifecycle
Management (SLM) promises valuable business benefits (...)
Excerpt related to
operations service management:
... Look at vendors with deep products and experience in managing service operations.
... Summary. Service Lifecycle Management provides significant benefits
...
Published:
2003-06-11
-
Abstract:
Effective game plans lead to improved firm performance and bottom line results. Metrics include reductions in stock-outs,
delivery lead-time, missed shipments, partial shipments, expediting efforts, and improvements in customer service. This is
an excerpt from the book Managing Your Supply Chain Using Mi (...)
Excerpt related to
operations service management:
Effective game plans lead to improved firm performance and bottom line results. Metrics include reductions in stock-outs,
delivery lead-time, miss...
Published:
2003-12-13
-
Abstract:
On June 14th, Nortel Networks unveiled their Comprehensive Service Management Solution for the ASP Market. They've assembled
an interesting portfolio of applications designed to support Application Service Providers. (...)
Excerpt related to
operations service management:
On June 14th, Nortel Networks unveiled their Comprehensive Service Management Solution for the ASP Market. They've assembled
an interesting portf...
Published:
2000-07-07
-
Abstract:
IFS has much to offer customers. Its IFS Applications suite now boasts an asset lifecycle management module for quick data
retrieval. IFS also has a strong commitment to international standards, and with its acquisition of iSC, expertise in naval
and marine operations. (...)
Excerpt related to
operations service management:
IFS has much to offer customers. Its IFS Applications suite now boasts an asset lifecycle management module for quick data
retrieval. IFS also has...
Published:
2008-04-18
-
Abstract:
Click Commerce recognizes that the SCM playing field is highly competitive and fragmented. However, it believes it will remain
competitive because its composite applications will create business process solutions that follow the current trend toward
integrated suites of best-of-breed applications. (...)
Excerpt related to
operations service management:
Click Commerce recognizes that the SCM playing field is highly competitive and fragmented. However, it believes it will remain
competitive because...
Published:
2006-05-08
-
Abstract:
TEC has a Q&A with ClickSoftware, provider of automated workforce management and optimization solutions for productivity,
efficiency, and customer satisfaction. ClickSoftware, rooted in field service workforce scheduling and optimization, provides
automated workforce management and optimization solutions, (...)
Excerpt related to
operations service management:
TEC has a Q&A with ClickSoftware, provider of automated workforce management and optimization solutions for productivity,
efficiency, and customer ...
Published:
2011-01-05
-
Abstract:
There are critical objectives that Supply Chain Management Software must satisfy to meet the challenges faced by wholesale
distributors. (...)
Excerpt related to
operations service management:
There are critical objectives that Supply Chain Management Software must satisfy to meet the challenges faced by wholesale
distributors.
Published:
2001-09-12
-
Abstract:
This article describes the unique challenges of the service supply chain, provides a framework for understanding the service
management decision hierarchy, and highlights the dramatic value proposition available to companies that deploy advanced service
strategies and decision-support tools to address th (...)
Excerpt related to
operations service management:
This article describes the unique challenges of the service supply chain, provides a framework for understanding the service
management decision h...
Published:
2004-06-22
-
Abstract:
The business of transporting goods is risky, complex, and effort-intensive. Despite the continuing rise in fuel prices, employee
salaries, and other overhead costs, transporters often face the prospect of providing their services at lower rates. How can
transporters survive in such a difficult business c (...)
Excerpt related to
operations service management:
The business of transporting goods is risky, complex, and effort-intensive. Despite the continuing rise in fuel prices, employee
salaries, and oth...
Published:
2008-02-06
-
Abstract:
Because the technology has become easier to implement, use, and maintain, many of the challenges to achieving the benefits
that supply chain management software applications can provide have been removed. (...)
Excerpt related to
operations service management:
Because the technology has become easier to implement, use, and maintain, many of the challenges to achieving the benefits
that supply chain manag...
Published:
2001-09-14
-
Abstract:
Software-as-a-service solutions are emerging to address almost every business application need considered "mission critical"
including financials and accounting, asset management, and human capital management applications to supply chain management
and channel management solutions. (...)
Excerpt related to
operations service management:
Software-as-a-service solutions are emerging to address almost every business application need considered "mission critical"
including financials ...
Published:
2007-01-15
-
Abstract:
The nature of an S&OP game plan depends on several factors, such as the need to anticipate demand and the item's primary
source of supply. Consideration of these factors can be illustrated with four common scenarios. This is an excerpt from the
book Managing Your Supply Chain Using Microsoft Navision. (...)
Excerpt related to
operations service management:
The nature of an S&OP game plan depends on several factors, such as the need to anticipate demand and the item's primary
source of supply. Conside...
Published:
2003-12-12
-
Abstract:
As the contest for the lower-end of the market intensifies, SAP is further honing a twofold strategy of promulgating its
mySAP All-in-One vertical offerings for the higher-end of the mid-market, while offering the SAP Business One product to appeal
to smaller enterprises with less complex processes. Soft (...)
Excerpt related to
operations service management:
As the contest for the lower-end of the market intensifies, SAP is further honing a twofold strategy of promulgating its mySAP
All-in-One vertical...
Published:
2004-05-07