-
Abstract:
For a successful customer relationship management (CRM) implementation, the chief executive officer (CEO) must have an ongoing
role in the process. The project implementer must be aware of common CRM misconceptions, and communicate the nature of CRM
to c-level management. (...)
Excerpt related to
operational strategy:
For a successful customer relationship management (CRM) implementation, the chief executive officer (CEO) must have an ongoing
role in the process...
Published:
2006-11-23
-
Abstract:
An effective business case must link CRM with achieving organizational objectives; but this step is just the beginning. Credibility
implies that the document clearly delineates assumptions regarding cause and effect plus the mechanism that will be used to
assess results and declare success. (...)
Excerpt related to
operational strategy:
An effective business case must link CRM with achieving organizational objectives; but this step is just the beginning. Credibility
implies that t...
Published:
2004-11-09
-
Abstract:
Despite technological advances, users are dissatisfied with customer relationship management (CRM) systems. Ambiguous terms
do not provide the vocabulary for concrete action and measurable expectations. Thus, CRM is perceived to be about intangibles,
and is approached with a let's-hope–for-the-best men (...)
Excerpt related to
operational strategy:
Despite technological advances, users are dissatisfied with customer relationship management (CRM) systems. Ambiguous terms
do not provide the voc...
Published:
2008-09-29
-
Abstract:
To maximize the return on investment of a customer relationship management system, a new CRM best practices model should
be used. A point-based system, self-assessment model that emphasizes senior management leadership and the need to create a
culture consistent with CRM can lead to a deployment strategy (...)
Excerpt related to
operational strategy:
To maximize the return on investment of a customer relationship management system, a new CRM best practices model should be
used. A point-based sy...
Published:
2004-10-22
-
Abstract:
A customer relationship management (CRM) system's potential can be lost if the chief executive officer (CEO) doesn't play
a continuous role in its implementation—especially when it comes to pain management, the operational relevance of CRM, and
potential impediments. (...)
Excerpt related to
operational strategy:
A customer relationship management (CRM) system's potential can be lost if the chief executive officer (CEO) doesn't
play a continuous role in its...
Published:
2006-11-24
-
Abstract:
Strategy in digital business has become an increasingly significant component of Digital Business Service Provider (DBSP)
offerings. Pure plays have and are becoming more experienced, and are serious competitors to the more traditional strategists.
DBSP strategists take over where the traditional consult (...)
Excerpt related to
operational strategy:
Strategy in digital business has become an increasingly significant component of Digital Business Service Provider (DBSP)
offerings. Pure plays ha...
Published:
2000-10-03
-
Abstract:
For a successful customer relationship management (CRM) implementation, the chief executive officer (CEO) must have an ongoing
role in the process. The project implementer must be aware of common CRM misconceptions, and communicate the nature of CRM
to c-level management. (...)
Excerpt related to
operational strategy:
For a successful customer relationship management (CRM) implementation, the chief executive officer (CEO) must have an ongoing
role in the process...
Published:
2006-11-23
-
Abstract:
A customer relationship management (CRM) system's potential can be lost if the chief executive officer (CEO) doesn't play
a continuous role in its implementation—especially when it comes to pain management, the operational relevance of CRM, and
potential impediments. (...)
Excerpt related to
operational strategy:
A customer relationship management (CRM) system's potential can be lost if the chief executive officer (CEO) doesn't
play a continuous role in its...
Published:
2006-11-24
-
Abstract:
Configurability Strategy a Competitive Advantage. Download Free IT Research Reports on the Configurability Strategy. To gain
a competitive advantage, manufacturing companies that sell complex products are implementing a configurability strategy that
provides more options using fewer resources. Learn about (...)
Excerpt related to
operational strategy:
Configurability Strategy a Competitive Advantage. Download Free IT Research Reports on the Configurability Strategy. To gain
a competitive advantag...
Published:
2010-03-11
-
Abstract:
Your Challenge: Get Decision Makers' Approval for Linking Corporate Strategy. Specific, Measurable, Achievable, Relevant and
Time-Bound. Ask any three people in an organization why they budget and you’ll get three different answers. But no one says
they budget in order to direct the way in which their o (...)
Excerpt related to
operational strategy:
Your Challenge: Get Decision Makers' Approval for Linking Corporate Strategy. Specific, Measurable, Achievable, Relevant
and Time-Bound. Ask any th...
Published:
2010-03-11
-
Abstract:
Operational excellence : Enabling Sustained Growth Spotlight on the Americas. Download Free IT Study Reports on Operational
excellence. Companies in the Americas should lead the world in growth through operational excellence—but they don’t.
A 2008 survey shows that less than half promote insight i (...)
Excerpt related to
operational strategy:
Operational excellence : Enabling Sustained Growth Spotlight on the Americas. Download Free IT Study Reports on Operational
excellence. Companies i...
Published:
2010-03-11
-
Abstract:
Your Challenge: Get Decision Makers' Approval for Putting in Place an Enterprise-wide Compliance Strategy. Specific, Measurable,
Achievable, Relevant and Time-Bound. Understanding the full scope of risk in today’s complex business environment is a must
for achieving compliance with governmental mandates (...)
Excerpt related to
operational strategy:
Your Challenge: Get Decision Makers' Approval for Putting in Place an Enterprise- wide Compliance Strategy. Specific,
Measurable, Achievable, Releva...
Published:
2010-03-11
-
Abstract:
To maximize the return on investment of a customer relationship management system, a new CRM best practices model should
be used. A point-based system, self-assessment model that emphasizes senior management leadership and the need to create a
culture consistent with CRM can lead to a deployment strategy (...)
Excerpt related to
operational strategy:
To maximize the return on investment of a customer relationship management system, a new CRM best practices model should be
used. A point-based sy...
Published:
2004-10-22
-
Abstract:
Boston, October 25 /CNW-PRN/-Hummingbird Communications Limited (TSE:HUM,NASDAQ:HUMC), announced the immediate availability
of Genio MetaLink for SAP R/3. MetaLink features drivers that enable organizations to extract and transform SAP data. This
is the first product in their new ERP-related electronic b (...)
Excerpt related to
operational strategy:
Boston, October 25 /CNW-PRN/-Hummingbird Communications Limited (TSE:HUM,NASDAQ: HUMC), announced the immediate availability
of Genio MetaLink for ...
Published:
1999-10-27
-
Abstract:
Customer relationship management is a sophisticated set of customer-facing tools; however, its technology has outpaced the
management strategy used to implement it. Moreover, murky definitions and objectives have caused varying degrees of success
and failure to emerge from the same initiative. Clearly de (...)
Excerpt related to
operational strategy:
Customer relationship management is a sophisticated set of customer-facing tools; however, its technology has outpaced the
management strategy use...
Published:
2004-10-21
-
Abstract:
Companies still struggle to close the gap between strategy and day-to-day operational decisions, particularly when they over-complicate
planning with practices delving too deeply into their business. A key issue is thus the consolidation of actuals into planning,
and the visibility of details for specifi (...)
Excerpt related to
operational strategy:
Companies still struggle to close the gap between strategy and day-to-day operational decisions,
particularly when they over-complicate planning w... ...
Published:
2010-03-11
-
Abstract:
An effective business case must link CRM with achieving organizational objectives; but this step is just the beginning. Credibility
implies that the document clearly delineates assumptions regarding cause and effect plus the mechanism that will be used to
assess results and declare success. (...)
Excerpt related to
operational strategy:
An effective business case must link CRM with achieving organizational objectives; but this step is just the beginning. Credibility
implies that t...
Published:
2004-11-09
-
Abstract:
The distinction between business performance management and operational business intelligence is sometimes unclear. Many
vendor offerings overlap in terms of features and functionality, making it difficult to distinguish between the two. However,
there are some differences worth exploring. (...)
Excerpt related to
operational strategy:
The distinction between business performance management and operational business intelligence is sometimes unclear. Many vendor
offerings overlap ...
Published:
2009-07-31
-
Abstract:
IT initiatives driven within silos, where each department maintain its own project management office, inhibits the overall
cohesiveness and effectiveness of corporate strategy. This document outlines best practices to centralize and deliver a scalable
and robust project management framework strategy. (...)
Excerpt related to
operational strategy:
... deliver a robust and scalable project management framework strategy for both ...
cannot be reasonably addressed within the organization's normal operational limits ...
Published:
2005-09-21
-
Abstract:
Reducing Operational Risk of IT Service in Finance. Browse Free IT Guides on Reducing Operational Risk of IT Service in Finance.
An overview for CIOs of the provision and management of IT services at a level that addresses the risk management issues raised
by the Basel Committee's New Capital Accord expec (...)
Excerpt related to
operational strategy:
Reducing Operational Risk of IT Service in Finance. Browse Free IT Guides on Reducing Operational Risk of IT Service in Finance.
An overview for CI...
Published:
2010-03-11