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 open source support qa

Linux and Open Source IT Services (Excel Format) RFI/RFP Template

OS and Application Services, Support Services, Consulting, Implementatation, and Reselling, Migration and Version Maintenance Services, Customization Services, Development Services, Security Servic... Get this template

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Tools exist to support software testing at all stages of a project. Some vendors offer an integrated suite that will support testing and development throughout a project's life, from gatheri...

Documents related to » open source support qa

Infor ION-izes its Open SOA Strategy - Part 2


Part 1 of this blog series started by analyzing a certain change of the guard and a related product strategy shift at Infor. Two late June 2010 news announcements, which were entitled “Infor Simplifies Connectivity and Data Sharing with Infor ION(tm)” and “Infor Selects Microsoft as Preferred Technology and Tools Provider for Infor Software," were then demystified in an

open source support qa  been asking how Infor Open SOA will affect them. This strategy shift might put the final nail in the coffin. The bottom-line: for a small set of Infor ERP products, this strategy might work, which is  a rationalization of a sort. Even if you add a small list of extended solutions to a selected ERP set, this becomes more challenging. Is ION a solution for a vast majority of Infor ERP solutions and most of the company maintenance base? Can Infor generate enough top line growth and protect the install Read More

10 Steps to Better Software Test Automation


Maybe you’re considering software test tools for the first time. Or maybe you have experience but think your existing software test automation process needs retooling. Whatever your perspective, there are tips and tricks you may not know about test design and development. These 10 steps to building software test automation can help you shorten your time to market, improve the quality of your products, and save you money.

open source support qa  Object oriented testing capabilities Open Source vs. Commercial choice of tool **Note Many managers are tempted to save on the license cost and pick one of the free or open source tools that are readily available. Often, the consequences of this decision are detrimental. Most of these tools have very little or no support. Sometimes the installation and configuration of a tool takes a significantly larger amount of hours as opposed to the relatively easy, fast, and friendly procedures offered by Read More

It’s About Process (or The Ability to Be Responsive)


Because business processes are often communicated in an ad hoc and unregulated manner, it can be difficult to standardize processes across organizations, particularly larger ones. TEC analyst PJ Jakovljevic takes you on a guided tour through workflow automation—or business process management (BPM)—and shows how these solutions can help ensure standardized adoption of processes, with highlights on several key BPM vendors.

open source support qa  Process Management Tools | Open Source Business Process Management | Business Process Outsourcing | Business Process Reengineering | Business Process Modeling | Business Process Improvement | Business Process Analyst | Business Process Engineering | Business Process Automation | Business Process Mapping | Business Process Model | Business Process Change | Business Process Design | Business Process Manager | Business Process Consulting | Business Process Development | Business Process Flow | Business Read More

The 2008 Handbook of Application Delivery: A Guide to Decision Making


IT organizations can no longer manage networks in isolation from the applications they support, requiring a shift from focusing on devices to a focus on performance. But a number of factors complicate the task of ensuring acceptable application performance, including the lack of visibility into application performance. Learn tips to plan, optimize, manage, and control your application performance and improve delivery.

open source support qa  AFEs are based on open standards and as a result a company can deploy AFEs from different vendors and not be concerned about interoperability. In contrast, Branch Office Optimization Solutions are based on proprietary technologies and so a company would tend to choose a single vendor from which to acquire these solutions. Alice in Wonderland Revisited Chapter 4 began with a reference to Alice in Wonderland and discussed the need for IT organizations to set a direction for things such as application Read More

SaaS-based Test Management


Organizations must keep up with technology and adapt their quality assurance (QA) processes for continued success. Test management isn’t optional. The proper test management tool allows for objectivity and efficiency, while enabling you to monitor quality at every step of the testing cycle. Knowing where you are in the testing cycle is key, as is knowing how to mitigate the risks while controlling costs and saving time.

open source support qa  (Wikipedia) SaaS-based Test Management Open Source is also known as : Open Source Alternatives , Open Source Application , Open Source Based , Open Source Business , Open Source Center , Open Source Chart , Open Source Code , Open Source Community , Open Source Companies , Open Source Conference , Open Source Consulting , Open Source Content , Open Source Control , Open Source Definition , Open Source Development , Open Source Directory , Open Source Downloads , Open Source Examples , Open Source Read More

Using GoldSim and Dynamic Simulation to Support Integrated Water Resources Management


Integrated water resources management (IWRM) is a framework that supports collaboration and fosters proactive decision making for efficient management of scarce water resources. GoldSim is a software tool for conducting simulations of complex systems to support management and decision making in engineering, science, and business. This paper provides a brief overview of GoldSim, with special emphasis on IWRM applications.

open source support qa  integrated,water resources,management,water,simulation,dynamic,decision support Read More

Enabling Enterprise Tape Library Support for Microsoft DPM 2007


Data Protection Manager is designed to provide continuous data protection for servers. A virtual tape library solution with de-duplication complements Microsoft DPM 2007, and together they can meet the data protection and recovery challenges of both Windows and non-Windows environments. Find out how these technologies work together to provide continuous data protection and recovery for enterprises of all sizes.

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Spinnaker Support Announces New SAP Third-party Maintenance Customer


Spinnaker Support, a a provider of third-party maintenance for JD Edwards and SAP products, announced D+M Group as its latest customer. This win has multiple meanings for Spinnaker. For one, as a recent entrant into the third-party support and maintenance market for SAP customers (compared to a veteran provider like Rimini Street), this win adds to Spinnaker’s budding list of SAP

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TEC Launches a New Decision Support System: jDICE (just Decide-Ignore [Your Idiot] Customers and Employees)


Montreal, QC — April 1, 2010 — Technology Evaluation Centers (TEC), a world-wide leader in enterprise software evaluation, has released a new decision support system for pragmatic decision makers who already know what’s most important for their company: jDICE™ (just Decide—Ignore [Your Idiot] Customers and Employees). After all, why should you worry about customers or employees when

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Sun to "Community Source" Almost Everything


Sun Microsystems Inc. is working towards eventually "community sourcing" as much of its software as possible, according to company Co-founder and Chief Scientist Bill Joy.

open source support qa  by the Linux community. Open source allows any individual to both access the software and amend it, whether for development or commercial use. We already offer it with our microprocessors, Solaris, Java, Jini and our HPC (high-performance computing) software, Joy said here at the Asia-Pacific IT Summit in an interview with IDG News Service. Our intention is to try to do it with everything. The only limit to community sourcing Sun''s software portfolio will occur where the software in question includes Read More

Salesforce.com Unveils Service Cloud SOS Button for Mobile In-app Support


Salesforce.com recently launched the Salesforce1 Service Cloud SOS feature that aims to revolutionize customer service and support by putting an SOS button directly inside any mobile app. With new live interactive video support and on-screen guided assistance, companies will be able to deliver instant and personalized customer service within any mobile app.

open source support qa  industry watch, crm, customer service, salesforce.com, service cloud, cx, customer experience, salesforce1, mobile, mobile app, mobile chat, Salesforce1 Service SOS, in-app support Read More

Cutting IT and Application Support Costs


With budgets under pressure companies must look at ways to reduce IT costs. User support is a prime candidate for scrutiny, because it takes up a significant proportion of the budget. Putting in place a coherent, adaptable learning culture helps to ensure your support costs are minimized and employees remain productive. But there is no one-size-fits-all model. To achieve maximum impact at minimum cost, a variety of tools and approaches aligned overall with company goals will be needed. But the reward is clear—a highly effective workforce that makes fewer costly mistakes, and has a vastly reduced reliance on your Help Desk.

open source support qa  IT support,IT support costs,IT help desk,SAP white paper,software support,training,employee training,application support,application support costs Read More

Compaq Partners with Red Hat in Linux Support Deal


Compaq Computer Corp. and Red Hat, Inc. announced that Compaq will provide call center support for the Red Hat Linux operating system.

open source support qa  the leading provider of open source Linux-based operating system (OS) solutions (>65% of market) and Compaq Computer Corp. today expanded their strategic partnership to provide call center support for worldwide users of the Official Red Hat Linux OS. Under the agreement, Compaq''s Customer Services organization, which serves hundreds of thousands of organizations in more than 100 countries worldwide, will escalate the most advanced support issues to Red Hat''s services and support organization. As Compaq Read More

LTCH Picks Spinnaker for SAP Third-party Support


My recent blog post said that third-party software service and maintenance providers continue to peel off lucrative maintenance contracts from large vendors one customer at a time. As the latest example, Spinnaker Support, a provider of SAP and Oracle JD Edwards and Siebel third-party maintenance, application/technical management, and consulting services, recently announced that Swiss manufacturer

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Infrastructure Technology Support for Education


Educational success depends on positive, productive relationships among teachers, students, parents, administrators, school boards, and the larger community. While computers cannot replace teachers, desktop computing and electronic networks can enhance learning by supporting social relationships and enabling rapid, accurate communication of stakeholder issues and needs. A formal deployment plan will help you deliver an environment consistent with those needs.

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