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Documents related to » open source support qa


Infor ION-izes its Open SOA Strategy - Part 2
Part 1 of this blog series started by analyzing a certain change of the guard and a related product strategy shift at Infor. Two late June 2010 news

open source support qa  been asking how Infor Open SOA will affect them. This strategy shift might put the final nail in the coffin. The bottom-line: for a small set of Infor ERP products, this strategy might work, which is  a rationalization of a sort. Even if you add a small list of extended solutions to a selected ERP set, this becomes more challenging. Is ION a solution for a vast majority of Infor ERP solutions and most of the company maintenance base? Can Infor generate enough top line growth and protect the install Read More...
10 Steps to Better Software Test Automation
Maybe you’re considering software test tools for the first time. Or maybe you have experience but think your existing software test automation process needs

open source support qa  Object oriented testing capabilities Open Source vs. Commercial choice of tool **Note Many managers are tempted to save on the license cost and pick one of the free or open source tools that are readily available. Often, the consequences of this decision are detrimental. Most of these tools have very little or no support. Sometimes the installation and configuration of a tool takes a significantly larger amount of hours as opposed to the relatively easy, fast, and friendly procedures offered by Read More...
Job Scheduling Maze in Distributed IT Landscapes - Part 1
We certainly learn new things every day, and sometimes out of pure serendipity. Namely, when I was recently asked by one of my industry contacts (working for a

open source support qa  UNIX , Linux, and OpenVMS systems. ASCI proudly claims to be self-funded, and that its development, quality assurance (QA), and support teams are its own (and not outsourced or off-shored). The company has licensed ActiveBatch to over 1,400 customers in 34 countries around the world. With its Intelligent Automation capabilities and performance, and having been tested across 2,000 servers, performing over 1,3 million jobs per day, ActiveBatch is fast becoming the Workload Automation and Enterprise Job Read More...
It’s About Process (or The Ability to Be Responsive)
Because business processes are often communicated in an ad hoc and unregulated manner, it can be difficult to standardize processes across organizations

open source support qa  Process Management Tools | Open Source Business Process Management | Business Process Outsourcing | Business Process Reengineering | Business Process Modeling | Business Process Improvement | Business Process Analyst | Business Process Engineering | Business Process Automation | Business Process Mapping | Business Process Model | Business Process Change | Business Process Design | Business Process Manager | Business Process Consulting | Business Process Development | Business Process Flow | Business Read More...
Metagenix Reverse Engineers Data Into Information
Metagenix’ MetaRecon reverse engineers metadata information by examining the raw data contained in the source(s) rather than depending on the data dictionaries

open source support qa  company''s financial books are open to them at all times. Sales Engineers report to Rob Klink, Vice President of Operations, instead of Sales. This eliminates conflicts of interest, between the group that is tasked with demonstrating the product to prospects, and the group tasked with actually selling the product. This practice is unusual among software vendors. Along the same lines, Quality Assurance also reports to Mr. Klink, instead of the vendor standard which is QA reporting to Development. (It''s Read More...
Enterprise Mashups to Support Your Business Objectives
Business users have become more technically adept, and they expect more accessibility and flexibility in their business applications. Many have become

open source support qa  IBM,customization,personalization,mass customization,enterprise mashup,interface customization,personalization software,application customization,customization personalization,erp customization,application mashup,personalization technology,peoplesoft customization,workflow customization,application personalization Read More...
Choosing the Right ERP Solution to Support a Global Business
Businesses have a variety of strategies to select from when implementing enterprise resource planning (ERP) systems across their global organizations. The

open source support qa  Keyword,global erp solution,enterprise resource planning solution,erp configuration,epicor enterprise resource planning solution,combined erp solution,consolidated erp solution,global enterprise resource planning solution,combined enterprise resource planning solution,consolidated enterprise resource planning solution,enterprise resource planning configuration,web based erp solutions,syteline erp system,top 10 erp systems,top 10 erp solutions Read More...
Open Source CRM project Zurmo releases Version 0.7.5
Zurmo has released a new version of its Open Source CRM. The  0.7.5 version offers new social CRM elements, the option to add profile pictures, and custom lists

open source support qa  new version of its  Open Source CRM . The  0.7.5 version offers new social CRM elements, the option to add profile pictures, and custom lists while searching. One new feature worth underlining is Mission—a new gamification component that invites co-workers to challenge one another in exchange for a reward . In fact, Mission proposes a unified vision of all customer interactions within an organization by displaying each department''s customer conversations to other departments. Read More...
BI: On Demand, On Premise, Open Source, or Outsourced?
On-premise or on-demand, business intelligence (BI) solutions can help businesses become more intelligent about key processes. But what are the benefits to

open source support qa  On Demand, On Premise, Open Source, or Outsourced? On-premise or on-demand, business intelligence (BI) solutions can help businesses become more intelligent about key processes. But what are the benefits to implementing cloud-based BI over traditional software? Are on-demand BI applications as popular in the enterprise as they are with midmarket companies? And what are some reasons people don’t outsource BI? Find out the answers to these questions and more. Download this guide now. Read More...
Bad Customer Support Is Not a Software Problem
A couple of days ago, my laptop decided (all on its own) to jump off my desk.Lucky for me, it survived almost completely undamaged except for a broken latch

open source support qa  Systems that help you open, escalate, and resolve issues quickly; track customer interactions; and measure satisfaction only really pay off if you’re serious about helping your customers in the first place. The vendor in this story is a well-known multinational, and almost certainly has extensive and sophisticated systems for handling customer support issues. Sadly those systems are supporting policies and processes that put the company’s interests first, not the customer’s. Which is why they Read More...
How Performance Support Creates High-performance Employees
Performance support helps keep workers on track. But truly effective performance support communicates company-specific “when, what, and how” information, in the

open source support qa   Read More...
Enlightened Self-interest Launches CRM Information Source
Software vendor Net Perceptions and CRM gurus Peppers and Rogers Group have joined forces to develop co-branded media products covering the use of technology to

open source support qa  Self-interest Launches CRM Information Source Enlightened Self-interest Launches CRM Information Source D. Geller - May 3, 2000 Event Summary Peppers and Rogers Group, an internationally known consulting group that specializes in 1-to-1 marketing, announced that it has joined with Net Perceptions (NASDAQ: NETP) to launch a series of conferences and publications on personalization tools, techniques, and tactics. Net Perceptions is a leading vendor of software that is used to track and analyze Read More...
No Back Doors. No Open Windows.
To boot or pre-boot, that is the question. There’s no doubt that operating systems (OSs) are complicated given the sheer amount of code that must be flawlessly

open source support qa  Back Doors. No Open Windows. To boot or pre-boot, that is the question. There’s no doubt that operating systems (OSs) are complicated given the sheer amount of code that must be flawlessly interfaced and the potential vulnerabilities that can ensue. While full disk encryption (FDE) is one step closer to a more secure OS, encryption without strong authentication isn’t enough. For security-conscious users, pre-boot authentication is the only way to go. Read More...
Support and Maintenance: No Longer the Software Industry''s
Support and maintenance (S&M) contracts mean very different things to vendors and to users. With user enterprises'' growing awareness of how these S&M agreements

open source support qa  the product itself (even opening the back panel for a peek inside and consequently breaking a security seal) negates any warranties, and automatically cancels any service contracts. The question is, why then have software vendors not been that strict in enforcing such clauses? Perhaps the answer is that vendors are tacitly conceding that customers cannot wait for lengthy upgrade cycles, whereby often the needed improvements for some customers will not come in the next few product releases. Also, vendors Read More...
opentaps Open Source ERP
opentaps Open Source ERP offers the features and scalability required for enterprise software with the flexibility and low cost of ownership often associated

open source support qa  Open Source ERP opentaps Open Source ERP offers the features and scalability required for enterprise software with the flexibility and low cost of ownership often associated with open source solutions. It is an ERP-oriented distribution of the Open For Business (OFBiz) project for end users and implementation service providers. opentaps ERP is sponsored by Open Source Strategies, Inc., one of the core developers in the OFBiz community. The OFBiz project has been available and evolving since 2001. Read More...

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