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Business Process Outsourcing (BPO)
Business process outsourcing (BPO) services manage critical front- and back-office processes that can include human resources and accounting as well as customer-related services such as contact cen...
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Documents related to » open source center


TEC Talks to the Open For Business ProjectFree and Open Source Software Business ModelsPart One: OFBiz
In conversation with the Open For Business (OFBiz) project leader, David Jones, TEC discovers some of the challenges in raising an open source enterprise

open source center  For Business ProjectFree and Open Source Software Business ModelsPart One: OFBiz Introduction Consider that Free and open source software models, as opposed to the traditional proprietary models, may afford end user organizations a direct line to getting the software that is most well-adapted to their specific needs and at a lower cost. If that tends to be the case, one should ask how it is that the groups providing Free and open source enterprise software model their businesses to support that notion. TE Read More...
A Spoonful of SugarCRMCase Study and Review of an Open Source CRM Solution
SugarCRM is a rapidly growing open source CRM company with solutions that appeal to a community of enthusiastic users. This study, based on a client who

open source center  and Review of an Open Source CRM Solution Company Overview SugarCRM is a relatively young company hoping to be the sweet spot on the menu of CRM solutions. Based in San Jose, California (US), the company was founded by John Roberts, Clint Oram, and Jacob Taylor, who brought skills from their backgrounds with E.piphany, BroadVision, Baan, and IBM to the company. SugarCRM provides a number of CRM products, which are based on its open source core product, Sugar Sales . The following study concerns the SugarC Read More...
TEC Talks to the Compiere ERP/CRM ProjectFree and Open Source Software Business ModelsPart Three: Compiere/ComPiere
Compiere project leader, Jorg Janke, reveals to TEC the advantages and difficulties in developing an ERP solution as Open Source software. Jorg explains some of

open source center  Compiere ERP/CRM ProjectFree and Open Source Software Business ModelsPart Three: Compiere/ComPiere Introduction Consider that Free and open source software models, as opposed to the traditional proprietary models, may afford end user organizations a direct line to getting the software that is most well-adapted to their specific needs and at a lower cost. If that tends to be the case, one should ask how it is that the groups providing Free and open source enterprise software model their businesses to suppo Read More...
Recognition for IP Telephony Open Source Style
I''ve seen a lot of press about the open source telephony system, Asterisk. Although I haven''t worked in the telephony world for some time, I remember what it

open source center  for IP Telephony Open Source Style I''ve seen a lot of press about the open source telephony system, Asterisk . Although I haven''t worked in the telephony world for some time, I remember what it was like administering those systems years ago in a midsize company that handled large event ticket sales. We ran some systems on OS/2 and for larger ACD call center requirements, Unix. These were not inexpensive systems. If I go to AsteriskNOW.org, now I can download a specialized Linux distribution Read More...
Demand at the Fount of Open Source: A Primer Based in Demand Trends
As we witness the inexorable increase in demand for Free and open source software (FOSS), many organizations have yet to glean the FOSS fundamentals. This

open source center  overview of Free and open source software (FOSS) concepts for both enterprise software clients and vendors that would like to be let in on the buzz resonating from the FOSS-related change in the software industry. I will address FOSS concepts in two parts. The first concerns the FOSS origin and rapid evolution as manifested in global customer demand trends. The second reviews reasons that enterprise clients and government organizations generate this demand as well as why it should push software providers Read More...
Data Center Best Practices: Optimizing Service Infrastructure through OS Portability
Today’s data centers are an increasingly complex mixture of server platforms, hardware, operating systems, data, and applications that have accumulated over

open source center   Read More...
Sitefinity CMS Compared to Open-source Solutions
Choosing between an open-source content management system (CMS) and a commercial product can have a strategic impact on an organization. This white paper

open source center  CMS Compared to Open-source Solutions Choosing between an open-source content management system (CMS) and a commercial product can have a strategic impact on an organization. This white paper outlines the advantages and disadvantages of open-source solutions compared to the Telerik Sitefinity solution in terms of installation costs, support, integration, usability, upgrades, standards compliance, user training, and return on investment (ROI). Read More...
How to Do It Right: Setting Up an Offshore Development Center
Although IT outsourcing can result in cost savings of up to 60 percent, you’re not as likely to see that return if you don’t have an offshore development center

open source center   Read More...
NetSuite Unveils New B2B Customer Center for SuiteCommerce
At SuiteWorld 2014, NetSuite unveils a new business to business Customer Center to boost online commerce, and TEC''s P.J. Jakovljevic is there to bring you the

open source center  Zach Nelson, in the opening keynote, announced the latest release of B2B Customer Center , built on the SuiteCommerce platform. Given that business models are increasingly converging and lines blurring (retail vs. distribution vs. manufacturing, products vs. services, B2B vs. B2C vs. B2B2C, etc.), the idea is to enable business to business (B2B) merchants (distributors, manufacturers, and B2B buyers) to deliver a business to consumer (B2C)-like online shopping experience (see image below).   Business Read More...
Building the Small Contact Center
Until recently, customer interaction technologies were often considered too complex and costly for all but the largest businesses to justify. But today that

open source center  Offshore Contact Center | Open Source Contact Center | Outbound Contact Center | Outsource Contact Center | Partner Contact Center | Real Time Contact Center | Stream Contact Center | Virtual Contact Center | Web Contact Center | CRM Contact Centers | CRM Contact Center Application | CRM Contact Center Attrition | CRM Contact Center Business | CRM Contact Center Client | CRM Contact Center Companies | CRM Contact Center Consultant | CRM Contact Center Cost | CRM Contact Center Data | CRM Contact Center Read More...
How to Save $20,500 on Call Center Software
Even if you only have a few agents fielding customer service calls, call center software can give your business a more professional interface with customers

open source center  call center software, customer service management, call center management Read More...
Automating Your Call Center Feedback
Almost everyone has had a bad call center experience@due to long queues, ineffective interactive voice response (IVR) systems, or an agent who doesn’t

open source center  for customers to provide open and honest, yet confidential feedback. Automated surveys aren’t without their issues as well. Many systems are expensive, with some requiring large pieces of hardware to attach to your existing systems. That means more space, more energy, more maintenance, and more cost - most of which contact centers have too much of already. Also, some systems aren’t compatible with home-based agent setups. But newer, purpose-built automated systems are inexpensive and, because they are Read More...
10 Errors to Avoid When Commissioning a Data Center
Data center commissioning requires tight coordination between vendors, facilities, IT departments, engineers, the commissioning agent, and others. Managed

open source center  pertains to commissioning will open the door to increased human error and downtime once the new data center is in operation. The long term negative consequences on overall performance will far outweigh the short term benefits of project budget cuts if commissioning is targeted. Error Symptom Consequences Solution Budget cuts under the guise of value engineering diminish the role of the commissioning agent. Commissioning schedules are curtailed and this introduces additional opportunities for human Read More...
Essential Elements of Data Center Facility Operations
Seventy percent of data center outages are directly attributable to human error according to the Uptime Institute’s analysis of their “abnormal incident

open source center  DCIM, data center, data center infrastructure management, DCIM management, DCIM software, DCIM software tools, IT, IT infrastructure, APC by Schneider Electric, facility operations and maintenance, Uptime Institute, data center facility operations Read More...
Maximizing the Savings of Call-center Multisourcing While Protecting Service Levels
Are you moving to call-center multisourcing to save money? Did you know that many multisourced agents use varied and unreliable systems? This leads to

open source center   Read More...

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