The retail experience is no longer limited to the showroom due to mobile and Web sales, social media, and complex pricing, among other considerations. Read TEC principal analyst P.J. Jakovljevic’s article and see how Microsoft’s recently released end-to-end retail solution, Microsoft Dynamics AX 2012 for Retail, with new point of sale and multi-channel management capabilities can help retailers run their entire business.
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management —including marketplaces and online stores, whereby attributes and catalogs can be managed centrally with Microsoft Dynamics AX across channels (see figure 3). Cross-channel workflows —the ability to buy online, pick up in-store (or have it delivered); returns and other scenarios are also supported, whereby the sales order is visible with transparency, regardless of the channel. Figure 3 Moreover, through the commerce services , Web pages can be easily created with a few clicks; coupons,