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Documents related to » online service providers cdr


Service Productization
Your Challenge: Get Decision Makers' Approval for a Service Productization. Specific, Measurable, Achievable, Relevant and Time-Bound. Productization of services is accomplished by associating tangible features with intangible service offerings. Tangible features may take the form of personnel, collateral, methodologies, pricing, facilities, or other attributes. Automation tools like enterprise service automation, database, and project management tools serve as enablers to service productization. By associating tangible features with intangible services, the professional services firm can build client confidence.

ONLINE SERVICE PROVIDERS CDR: Service Productization Service Productization Source: Epicor Document Type: White Paper Description: Productization of services is accomplished by associating tangible features with intangible service offerings. Tangible features may take the form of personnel, collateral, methodologies, pricing, facilities, or other attributes. Automation tools like enterprise service automation, database, and project management tools serve as enablers to service productization. By associating tangible features with
5/16/2005 12:00:00 AM

Magic Quadrant for B2B Gateway Providers
Magic Quadrant for B2B Gateway Providers. Download Free IT Analysis Reports Linked To B2B Gateway Providers. Business-to-business (B2B) gateway solutions have matured to the point where they can support a wide range of projects. However, there are still functional differences—including product maturity, service-oriented architecture (SOA) enablement, architectural coherence, and community management—among competing solutions. Find out who the leaders, challengers, visionaries, and niche players are in the B2B gateway market.

ONLINE SERVICE PROVIDERS CDR: Magic Quadrant for B2B Gateway Providers Magic Quadrant for B2B Gateway Providers Source: Sterling Commerce, an AT&T company Document Type: White Paper Description: Business-to-business (B2B) gateway solutions have matured to the point where they can support a wide range of projects. However, there are still functional differences—including product maturity, service-oriented architecture (SOA) enablement, architectural coherence, and community management—among competing solutions. Find out who the
11/4/2008 10:50:00 AM

What Could Be Some New Frontiers for Large CAD/PLM Providers? » The TEC Blog
What Could Be Some New Frontiers for Large CAD/PLM Providers? » The TEC Blog TEC Blog     TEC Home     About TEC     Contact Us     About the Bloggers     Follow TEC on Twitter    RSS   Discussing Enterprise Software and Selection --> Fast, Accurate Software Evaluations TEC helps enterprises evaluate and select software solutions that meet their exacting needs by empowering purchasers with the tools, research, and expertise to make an ideal decision. Your software selection starts here.

ONLINE SERVICE PROVIDERS CDR: active sa, autodesk, BOM, CAD, catia composite, composite materials, composites, creo simulate, dassault systemes, fibersim, MES, parasolid, PDM, plm, pmtc, pro/e, pro/engineer, Product Development, PTC, ptc creo, siemens nx, siemens teamcenter, solidworks, ugs, vistagy, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
16-11-2011

Recession? Steal Market Share by Increasing Customer Service!
Recession? Steal Market Share by Increasing Customer Service!Secure Documents and Other Dynamic System to Use In Your Organization of Steal Market Share by Increasing Customer Service. During a recession, don’t follow the cost-cutting crowd. Of course, be frugal, but in areas that don’t touch the customer. Forget what everyone else is doing. Now isn’t the time to follow the masses—now is the time to make difficult decisions that will poise your company for unprecedented growth coming out of the downturn. Find out how to think and act for the long term—and emerge from the current economic stall a winner.

ONLINE SERVICE PROVIDERS CDR: New Customer Service | Online Customer Service | Outstanding Customer Service | Quality Customer Service | Superior Customer Service | Technical Customer Service | Telephone Customer Service | Virtual Customer Service | ROI Customer Services | ROI Customer Service Account | ROI Customer Service Articles | ROI Customer Service Business | ROI Customer Service Call Center | ROI Customer Service Center | ROI Customer Service Communication | ROI Customer Service Companies | ROI Customer Service Complaints |
8/3/2009 3:20:00 PM

Spencer Technologies Selects IFS Metrix Service Management » The TEC Blog
Spencer Technologies Selects IFS Metrix Service Management » The TEC Blog TEC Blog     TEC Home     About TEC     Contact Us     About the Bloggers     Follow TEC on Twitter    RSS   Discussing Enterprise Software and Selection --> Fast, Accurate Software Evaluations TEC helps enterprises evaluate and select software solutions that meet their exacting needs by empowering purchasers with the tools, research, and expertise to make an ideal decision. Your software selection starts here.

ONLINE SERVICE PROVIDERS CDR: ERP, field service, fsm, IFS, ifs applications, ifs metrix service management, industry watch, Mobile, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
08-03-2013

IFS Field Service Management Is Now a TEC Certified Solution » The TEC Blog
and available for evaluation online in the  Enterprise Resource Planning  (ERP) and  Customer Relationship Management  (CRM) Evaluation Centers. Within the next few weeks, the IFS Certification Report will be available for download on the  TEC Certification Reports page . The report will provide a detailed overview of the product, with focus on its main abilities to support companies that rely on FSM as part of their operations. The solution will be described following the structure of TEC’s FSM

ONLINE SERVICE PROVIDERS CDR: field service management, fsm, IFS Certification program, IFS Field Service Management, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
21-08-2013

Digital Business Service Providers Series: Market Overview
Today’s Digital Business Service Provider (DBSP) market is a complex of interrelated services and provider capabilities. This article traces the history of the service providers, and explains how each arose at points when markets developed around particular core technologies. The historical evidence suggests something about future planning for new technologies and developments.

ONLINE SERVICE PROVIDERS CDR: this new medium, and online advertising was born. B2C oriented service providers dominated this early phase, although many have since changed their focus to B2B. Razorfish appears to have made this transition. Organic.com , founded in 1993, and Agency.com (founded 1995), are still recognized as B2C companies, but are increasingly involved in back-office and legacy systems integration work. Robert Shaw, former CEO of USWEB, recognized the ambiguity in B2C when, during USWEB s 1999 fourth quarter results
12/13/2000

Field Service Mobility: Warranty Management
In this white paper, the author discusses the real-life challenges faced by field technicians and how those technicians can be empowered with mobility solutions to improve field productivity, increase the accuracy of diagnostics, reduce warranty and invoicing cycle times, increase service revenues, and most importantly, improve the customer experience.

ONLINE SERVICE PROVIDERS CDR: Field Service Mobility: Warranty Management Field Service Mobility: Warranty Management Source: Tavant Technologies Document Type: White Paper Description: In this white paper, the author discusses the real-life challenges faced by field technicians and how those technicians can be empowered with mobility solutions to improve field productivity, increase the accuracy of diagnostics, reduce warranty and invoicing cycle times, increase service revenues, and most importantly, improve the customer experience.
10/10/2011 1:51:00 AM

The Forrester Wave: CRM Suites Customer Service Solutions, Q3 2010
This paper evaluates various service software solutions for customer service and business process professionals to create differentiated customer experiences and build stronger buyer loyalty. Customers are increasingly online, want self-service options, and demand real-time responses. Also, social media has grown to be an important new channel for interacting with customers and engaging in innovative ways.

ONLINE SERVICE PROVIDERS CDR: loyalty. Customers are increasingly online, want self-service options, and demand real-time responses. Also, social media has grown to be an important new channel for interacting with customers and engaging in innovative ways. The Forrester Wave: CRM Suites Customer Service Solutions, Q3 2010 style= border-width:0px; />   comments powered by Disqus Related Topics:   Customer Relationship Management (CRM),   Channel Management,   Contact Management (CM),   Customer Service and Support,   Field
3/14/2011 10:17:00 AM

Pegasystems Raises the (Social and Mobile) Customer Service Bar » The TEC Blog
Pegasystems Raises the (Social and Mobile) Customer Service Bar » The TEC Blog TEC Blog     TEC Home     About TEC     Contact Us     About the Bloggers     Follow TEC on Twitter    RSS   Discussing Enterprise Software and Selection --> Fast, Accurate Software Evaluations TEC helps enterprises evaluate and select software solutions that meet their exacting needs by empowering purchasers with the tools, research, and expertise to make an ideal decision. Your software selection starts

ONLINE SERVICE PROVIDERS CDR: BPM, CRM, customer process manager, ERP, Mobile, pega, pega process extender, pegasystems, predictive analytics, social, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
01-03-2013

6 Secrets to Simplify Field Service
Field service can be complex: scheduling technicians, inventory and repair, service contracts, work order management, and more. There are a lot of moving parts—literally! It’s time to simplify. This white paper outlines six secrets that will help streamline your field service organization, delight your customers, and increase your profit margin. Download the white paper and see how ServiceMax can help you get these benefits.

ONLINE SERVICE PROVIDERS CDR: 6 Secrets to Simplify Field Service 6 Secrets to Simplify Field Service Source: ServiceMax Document Type: White Paper Description: Field service can be complex: scheduling technicians, inventory and repair, service contracts, work order management, and more. There are a lot of moving parts—literally! It’s time to simplify. This white paper outlines six secrets that will help streamline your field service organization, delight your customers, and increase your profit margin. Download the white paper
6/11/2013 12:21:00 PM


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