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Abstract:
Chemical company H.B. Fuller has leveraged the Internet to improve their level of customer service. (...)
Excerpt related to
online customer service:
Chemical company HB Fuller has leveraged the Internet to improve their level of customer service.
Published:
2001-09-15
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Abstract:
When the JPMorgan Chase’s Card Services organization began experiencing rapid growth across multiple sites, their performance
improvement team quickly realized it would need a new content authoring solution to continue meeting its training objectives.
The company chose SumTotal ToolBook authoring softw (...)
Excerpt related to
online customer service:
Creating Media-rich Online Courses for Thousands of Customer-service Employees.
Source: SumTotal Systems. Document Type: Case Study ...
Published:
2011-05-31
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Abstract:
Businesses today need to demonstrate their value to customers by making information that is relevant to them accessible.
Hence the need for knowledge management software, which helps companies segment and then distribute the information their
customers want to know. (...)
Excerpt related to
online customer service:
Businesses today need to demonstrate their value to customers by making information that is relevant to them accessible. Hence
the need for knowle...
Published:
2007-12-12
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Abstract:
Welcome to TEC's Vendor Spotlight series. This installment focuses on KANA Software, a company founded in 1996 that has evolved
from e-mail management into service experience management. See how KANA's software and service offerings help more than 600
customers manage the entire customer service lifecycl (...)
Excerpt related to
online customer service:
... See how KANA's software and service offerings help more than 600 customers manage
the entire customer service lifecycle, from initial customer contact through
...
Published:
2011-04-26
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Abstract:
Chemical company H.B. Fuller has leveraged the Internet to increase their ability to sell. (...)
Excerpt related to
online customer service:
Chemical company HB Fuller has leveraged the Internet to increase their ability to sell.
Published:
2001-10-01
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Abstract:
MicroStrategy has recently added CRM applications to its offerings. The company’s new CRM suite, eCRM7, will be generally
available in December. MicroStrategy is also employing CRM concepts within its own organization to increase customer satisfaction. (...)
Excerpt related to
online customer service:
MicroStrategy has recently added CRM applications to its offerings. The company’s new CRM suite, eCRM7, will be generally
available in December. ...
Published:
2000-12-15
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Abstract:
Adobe’s support site receives approximately 1.3 million client inquiries per month and has been in need of an automated response
system to decrease escalating support costs. (...)
Excerpt related to
online customer service:
... CARLSBAD, Calif.--(BUSINESS WIRE)--IslandData, a leading provider of automated response technology for
the online customer service market, announced that it ...
Published:
2000-04-05
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Abstract:
In an effort to improve the state of consumer privacy, Federal Reserve Board, the Federal Deposit Insurance Corporation (FDIC),
the Office of the Comptroller of the Currency (OCC), and the Office of Thrift Supervision, on January last year announced
that they have put together joint guidelines to safegua (...)
Excerpt related to
online customer service:
In an effort to improve the state of consumer privacy, Federal Reserve Board, the Federal Deposit Insurance Corporation (FDIC),
the Office of the ...
Published:
2002-02-09
-
Abstract:
Chemical company H.B. Fuller has leveraged the Internet to improve their level of customer service. (...)
Excerpt related to
online customer service:
Chemical company HB Fuller has leveraged the Internet to improve their level of customer service.
Published:
2001-09-15
-
Abstract:
Adobe’s support site receives approximately 1.3 million client inquiries per month and has been in need of an automated response
system to decrease escalating support costs. (...)
Excerpt related to
online customer service:
... CARLSBAD, Calif.--(BUSINESS WIRE)--IslandData, a leading provider of automated response technology for
the online customer service market, announced that it ...
Published:
2000-04-05
-
Excerpt related to
online customer service:
... both sluggish and expanding economies, companies must seek ways to reduce the cost of providing service
to their customers. Online customer-facing applications ...
Published:
2010-03-04
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Abstract:
So why would users switch from AOL’s Instant Messaging client to Microsoft’s? Quite simple really, throw in free long distance
phone service, offer a comparable and competitive set of base features, and then to make sure you succeed, give it away for
free. And just to add injury to insult Microsoft w (...)
Excerpt related to
online customer service:
... on Thursday, July 20 debuted a new version of its online messenger software beefed up
with free long-distance Internet phone service that turns up the heat on ...
Published:
2000-07-21
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Abstract:
Customer relationship management (CRM) can be a tool for positive change in businesses' operations. Or CRM can—unintentionally—cause
a host of problems, from lost employee time to lost customer data. But with the right information, implementing CRM allows
evolution without the upset of revolution. (...)
Excerpt related to
online customer service:
Customer relationship management (CRM) can be a tool for positive change in businesses' operations. Or CRM can—unintentionally—cause
a host of pro...
Published:
2007-09-24
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Abstract:
Onyx Software is a CRM vendor that competes in the mid-market. Onyx considers implementation risk, implementation time, and
distribution strategy to be significant competitive variables. The result is a clearly defined ASP strategy that emphasizes
forging quality relationships with a few ASPs. (...)
Excerpt related to
online customer service:
Onyx Software is a CRM vendor that competes in the mid-market. Onyx considers implementation risk, implementation time, and
distribution strategy ...
Published:
2000-10-18
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Abstract:
Integrated multichannel retailing will inevitably become the norm. For retailers, the key to multichannel success lies in
understanding the factors that drive revenues and the ability to fulfill Web orders. Other challenges center around electronic
integration, visibility, and exception management. (...)
Excerpt related to
online customer service:
Integrated multichannel retailing will inevitably become the norm. For retailers, the key to multichannel success lies in
understanding the factor...
Published:
2006-08-14
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Abstract:
It is all about a viable and innovative business value proposition, immaculate execution, low costs, and customer satisfaction,
and not about the company’s name or the nature of its operation (clicks vs. bricks) – should be the motto of the story of
the two pertinent giants Amazon and Kmart. (...)
Excerpt related to
online customer service:
It is all about a viable and innovative business value proposition, immaculate execution, low costs, and customer satisfaction,
and not about the ...
Published:
2002-02-07
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Abstract:
Find out in the Beginners Guide to Digital SSL Certificates. (...)
Excerpt related to
online customer service:
... keeping online intruders out. Download your PDF copy of Beginners Guide to Digital SSL
Certificates today! For assistance, please contact customer service. ...
Published:
2010-11-02
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Abstract:
In Proof Positive: Increasing Your Online Sales and Transactions, you'll learn about the highest level of Web security: extended
validation SSL. (...)
Excerpt related to
online customer service:
... Download your PDF copy of Proof Positive: Increasing Your Online Sales and Transactions
today. For assistance, please contact customer service. ...
Published:
2010-10-21
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Abstract:
Siebel is making a big push into the mid-market with the introduction of eBusiness 2000 MidMarket Edition. This product
promises mid-size businesses a more affordable, scaled down version of Siebel’s top tier application suite. (...)
Excerpt related to
online customer service:
Siebel is making a big push into the mid-market with the introduction of eBusiness 2000 MidMarket Edition. This product promises
mid-size busines...
Published:
2000-08-21
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Abstract:
The latest economic crisis has retailers of all sizes closing their doors. On the flip side, consumers are tightening their
pocketbooks due to layoffs and lack of brand trust. So, how are retailers and consumers weathering the storm? (...)
Excerpt related to
online customer service:
The latest economic crisis has retailers of all sizes closing their doors. On the flip side, consumers are tightening their
pocketbooks due to lay...
Published:
2009-07-22