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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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Visit the TEC store to compare leading software solutions by funtionality, so that you can make accurate and informed software purchasing decisions.
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 old age travel insurance


An Interview with Shoshana Zuboff and James Maxmin
Many corporations have failed the customer; they focus on transactions, rather than customers. Ann Grackin recently talked to Shoshana Zuboff and James Maxmin

old age travel insurance  to pump up the old model. In commodity hell, you have essentially backed again into an organization space—organizational narcissism. Support is more about the relationship—it's not just the toaster. That's not enough for the customer. And it's not enough for the firms either. They no longer generate enough margins. If it doesn't work for me (the customer), then ultimately it won't work for you (the service/product provider), because I won't pay. Fractured relationships mean no pay. Another point is

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

CRM for Financial and Insurance Markets Software Evaluation Report

This CRM Software Evaluation Report supports specialized criteria for groups engaged in the financial and insurance markets. In addition to many of the regular CRM features, the Software Evaluation Report has a range of criteria for policy tracking, agency management, investment tracking, and other areas of concern to professional service automation (PSA) groups. 

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If you’ve worked for more than one manufacturing company, you know that each one is different. Different processes, systems, problems—all these variations mean you need a system tailored to your needs. And with so many available solutions, you could spend months looking at demos, and still not find it. However, you can start by asking yourself eight simple questions.

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Sword Ciboodle-One More BPM-Centric CRM Provider


What does BPM have to do with CRM? Sword Ciboodle can tell you. The vendor delivers process-based customer interaction solutions to contact centers to improve the customer experience by improving customer-facing processes. TEC principal analyst P.J. Jakovljevic reviews the vendor’s key offerings and sits down with Ciboodle’s VP of product and market strategy to discuss the company’s challenges, strategies, and technologies.

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CRM Success for Fast Growing Companies: What Every Small and Midsized Business Needs to Know


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Travel and Procurement: The Convergence


With the globalization of business, the rise of virtual offices, and an increase in traveling employees, travel and entertainment (T&E) spend is ever increasing. While business travel is considered a vital function and a cost of doing business, it’s not always seen as a category of spend that can be controlled and reduced. To efficiently manage T&E expenses, the procurement department must be involved. Find out why.

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The Old ERP Dilemma - Should We Install The New Release?


If you have an older ERP system, and you have decided to continue to pay maintenance, you should be getting periodic releases from the vendor. The frequency of these releases varies, but for each new release, you have a decision to make. Should you install the new release or not?

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Old and New ERP Establishments Should Watch Out for Acumatica


Acumatica is a rising cloud enterprise resource planning (ERP) software vendor with a value proposition of delivering the benefits of cloud computing and software as a service (SaaS)—without sacrificing system customization, control, security, and performance. Read this TEC Report by TEC principal analyst P.J. Jakovljevic and see how Acumatica’s offerings give both new and old ERP software vendors a run for their money.

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Delivering Superior Customer Value in Insurance


Effective management of customer data is a critical success factor for insurers. To provide products and service that stand out from the crowd, insurers need a 360-degree view of each customer that covers his or her entire experience with the company. Read this white paper on how information technology that supports tightly integrated, end-to-end business processes can increase insurer responsiveness and customer loyalty.

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Concur Aims To Be Single Point Of (Purchasing) Access


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Expense Management Outlook 2014


Certify conducted a survey asking businesses how they currently manage their travel and expenses and whether they are considering changes to their current system. This infographic illustrates the survey responses. The data was collected in February 2014, and included responses from finance professionals and chief financial officers (CFOs) for small, midsize, and large enterprise businesses based in North America.

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