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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 old age travel insurance


An Interview with Shoshana Zuboff and James Maxmin
Many corporations have failed the customer; they focus on transactions, rather than customers. Ann Grackin recently talked to Shoshana Zuboff and James Maxmin

old age travel insurance  to pump up the old model. In commodity hell, you have essentially backed again into an organization space—organizational narcissism. Support is more about the relationship—it's not just the toaster. That's not enough for the customer. And it's not enough for the firms either. They no longer generate enough margins. If it doesn't work for me (the customer), then ultimately it won't work for you (the service/product provider), because I won't pay. Fractured relationships mean no pay. Another point is

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

CRM for Financial and Insurance Markets Software Evaluation Report

This CRM Software Evaluation Report supports specialized criteria for groups engaged in the financial and insurance markets. In addition to many of the regular CRM features, the Software Evaluation Report has a range of criteria for policy tracking, agency management, investment tracking, and other areas of concern to professional service automation (PSA) groups. 

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Sword Ciboodle-One More BPM-Centric CRM Provider


What does BPM have to do with CRM? Sword Ciboodle can tell you. The vendor delivers process-based customer interaction solutions to contact centers to improve the customer experience by improving customer-facing processes. TEC principal analyst P.J. Jakovljevic reviews the vendor’s key offerings and sits down with Ciboodle’s VP of product and market strategy to discuss the company’s challenges, strategies, and technologies.

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Amerisure Mutual Insurance Company


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Staking its claim as the preeminent communications company for the digital generation, MCI WorldCom announced a major initiative to build upon its advanced global data and Internet services. On April 13, 2000, President and Chief Executive Officer Bernard J. Ebbers unveiled the new vision and plans for the future of the company.

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