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Documents related to » off site backup service


Service Productization
Your Challenge: Get Decision Makers' Approval for a Service Productization. Specific, Measurable, Achievable, Relevant and Time-Bound. Productization of services is accomplished by associating tangible features with intangible service offerings. Tangible features may take the form of personnel, collateral, methodologies, pricing, facilities, or other attributes. Automation tools like enterprise service automation, database, and project management tools serve as enablers to service productization. By associating tangible features with intangible services, the professional services firm can build client confidence.

OFF SITE BACKUP SERVICE: productized features of the offering, Dynamic Strategic Planning Services. For example: Initial assessment complete in 90 days Staffed with personnel from the client?s industry Plan revisited quarterly by a joint client/consultant team Sample meeting agendas and deliverables completed in advance Differentiation Through Productization Professional services firms that find themselves positioned toward the back end of the professional services lifecycle may find that productizing services can help them
5/16/2005 12:00:00 AM

What Is Software as a Service?
Though born from the ashes of traditional hosting models, software as a service differs fundamentally from its predecessors. Its software is designed to be delivered as a service, security is better, rich user interfaces are available, and it has greater interactivity.

OFF SITE BACKUP SERVICE: models. This new generation offers a number of benefits that those earlier delivery models could not. Namely, although SaaS hosting models are still evolving, many of the technological problems that spoiled the first wave of ASPs have been or are being solved. For instance, in addition to improvements in security and reduced prices for bandwidth that bode well for hosting adoption, hosted software finally looks and feels more like traditional rich user interface client /server applications. This is
3/15/2006

Recession? Steal Market Share by Increasing Customer Service!
Recession? Steal Market Share by Increasing Customer Service!Secure Documents and Other Dynamic System to Use In Your Organization of Steal Market Share by Increasing Customer Service. During a recession, don’t follow the cost-cutting crowd. Of course, be frugal, but in areas that don’t touch the customer. Forget what everyone else is doing. Now isn’t the time to follow the masses—now is the time to make difficult decisions that will poise your company for unprecedented growth coming out of the downturn. Find out how to think and act for the long term—and emerge from the current economic stall a winner.

OFF SITE BACKUP SERVICE: battle now will pay off in spades later. But this is not just some pipe dream. This is a strategy founded on strong economic principles. You see, the cost of losing your customers and the cost of acquiring new ones surely outweigh the costs of keeping existing customers happy and loyal. The long-term ROI leans strongly in favor of a customer-service strategy during a downturn, but for some reason, it just doesn’t “feel” right. Shouldn’t we all be cost-cutting our way out of this downturn?
8/3/2009 3:20:00 PM

Good Customer Service Is Simple
Most companies salute good customer service as a key objective. But in its simplest form, what is good customer service? Outstanding customer service is a competitive advantage. Most companies salute good customer service as a key objective. But in its simplest form, what is good customer service? Olin Thompson lays down some basic requirements for businesses and explains the role of business processes in supporting good customer service.

OFF SITE BACKUP SERVICE: customer service, customer expectations, business processes, customer service tips, improve customer service, definition of customer service, customer service skills, business process management, quality customer service, customer service training, customer service expectations, business process modeling, good customer service, excellent customer service, business process design, customer support services, business process mapping, business process consulting, business process software, business process improvement, business process documentation, core business processes, good customer .
11/26/2010 8:44:00 AM

Enterprises May Be Overlooking Profits from After-sales Service
If service parts and service personnel management are well managed, manufacturers can significantly improve their profits from service operations. This will lead in turn to significant overall profit margins.

OFF SITE BACKUP SERVICE: in which the product offering is viewed as a commodity, high-caliber service can serve as a rationale for higher prices. — Aberdeen Group A massive revenue opportunity follows each product sale. — AMR Research While original manufacturers spend billions to develop, produce, and market their durable goods, they don t pay equal attention to servicing these products once they re sold. As a result, OEMs after-sale activities are held together with strings and baling wire. — Forrester Research
8/15/2006

Differentiation through Service Excellence
Differentiation through Service Excellence. Get Free Assessment Reports for Service Excellence. With products increasingly becoming commodities, chief executive officers (CEOs) recognize that first-rate customer service is key to enhancing customer satisfaction. While revenue is flattening for many product businesses, service income is increasing. Find out how integrating business processes and customer relationship management (CRM) data can help you deliver new service offerings and improve the customer experience.

OFF SITE BACKUP SERVICE: becoming commodities, chief executive officers (CEOs) recognize that first-rate customer service is key to enhancing customer satisfaction. While revenue is flattening for many product businesses, service income is increasing. Find out how integrating business processes and customer relationship management (CRM) data can help you deliver new service offerings and improve the customer experience. Differentiation through Service Excellence style= border-width:0px; />   comments powered by Disqus
10/28/2008 4:55:00 PM

Selecting Field Service Management Software
What is a dynamic scheduling engine, and why does your field service management operation need one? Learn the ins and outs of this technology, which can help you adapt to rapidly changing priorities, schedule in real time, meet demanding service level agreements, and more, all while reducing cost.

OFF SITE BACKUP SERVICE: field service operation, dynamic scheduling engine, what is scheduling, what is service management, in service management, service management services, what is service manager, what is a service manager, how to be a service manager, the service manager, it service software, service software, it services group, it services manager, manager it services, mobile companies, it field service, it field services, maintenance management services, service management systems, manager field, operation job, job operation, field management, field of management.
5/7/2012 1:24:00 PM

The State of Service Management
This document describes the current state of the service enterprise, and reveals the goals and investments prioritized by service leaders (over 200 polled in a recent survey) for 2012. It also reveals the performance benchmarks of leading service organizations, and divulges the strategic elements that contribute to best-in-class performance.

OFF SITE BACKUP SERVICE: service management, service enterprise, customer service, profit center.
2/21/2013 5:38:00 PM

Web 2.0: “Code Free” Siebel Web Service Integration
Web 2.0:

OFF SITE BACKUP SERVICE: the financials and back office applications; External Services - Address cleansing, news services, exchange rates, credit card processing, or shipping information; Other Siebel Deployments – Exchange data with Universal Customer Master (UCM) or a division of the company that is on a separate implementation; or Government Agency Data - Access to public database. Understanding Web Services in Siebel Diagram 1: Run-time Web Services A Web Service is the end point of an interface in a Service-Oriented Archi
3/22/2007 1:46:00 PM

Oracle Announces New Release of RightNow CX Cloud Service » The TEC Blog
and operational information. Click-to-Call offers clients the option to call a live agent while they are using the Web browsing tool. Furthermore, Chat Availability Controls displays real-time agent availability and therefore allows for better control of the chat pipeline. Strategic and Operational Chat Channel Analytics offer out-of-the-box reports and ad hoc reports that shed light on channel utilization and agent productivity. The new version features a Background Service

OFF SITE BACKUP SERVICE: customer experience management, CXM, industry watch, Oracle, RightNow CX Cloud Service, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
13-12-2012

The Rising Financial Importance of Service
For the Best-in-Class, service is a profit center and a competitive differentiator. As a result, these organizations are yielding soaring financial results. Download this infographic from the Aberbeen Group and see how organizations can win by providing best-in-class service to their customers.

OFF SITE BACKUP SERVICE: field service, filed service management, FSM software, Best-in-Class, best-in-class service, best-in-class field service, ServiceMax.
6/12/2013 10:59:00 AM


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