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CMMS – EAM
Enterpise asset management (EAM) solutions support maintenance management tasks. Asset management systems typically enable planning, controlling, and monitoring of physical asset events. ...
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Documents related to » nsm optimization of event resolution


Study Reveals Top 10 Requirements for Improving Event Resolution in IT
A survey of existing IT event resolution processes suggests organizations are unsatisfied with current processes, despite the importance of ensuring that severe

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Reducing the Cost of Systems Operations
Disintermediation is the process of removing redundant intermediaries from a systems management infrastructure. Once vital to systems monitoring, proprietary

nsm optimization of event resolution  via XML [SOAP] for NSM application-to-application communications, thus, creating the opportunity for enterprises to build loose federations of integrated NSM services. [SOAP] will be used because it is the glue needed for NSM; it is already used to integrate applications (and NSM applications are just another type of application); and it is standards-based and Internet-oriented. By 2004, a combination of XML [SOAP] and CIM will be used as the primary method for NSM application-to-application integration Read More...
The Art Of Distributed Development Of Multi-Lingual Three-Tier Internet Applications
In this article we describe author''s experience with the distributed development of multi-lingual three-tier Java/ CORBA/database Internet applications. We

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Integrating Customer Relationship Management and Service Resolution Management
The business case for integrating call center service resolution management into customer relationship management is becoming increasingly obvious, as companies

nsm optimization of event resolution  customer relationship management,CRM,customer-facing processes,complete customer profile,customer-serving institutions,call centers,service resolution management,SRM,customer experience,National Do Not Call Registry,service firms,customer service processes,customer satisfaction,human resources,contact center agents Read More...
Future of MOOCs—Repurposing for Enterprise Learning?
A variety of massive open online courses, commonly referred to as MOOCs, are available to individuals worldwide. While the long-standing impact of MOOCs on

nsm optimization of event resolution  MOOCs, massive open online courses, enterprise learning, design of MOOCs, MOOCs and enterprise learning, MOOCs and learning Read More...
A Spoonful of SugarCRMCase Study and Review of an Open Source CRM Solution
SugarCRM is a rapidly growing open source CRM company with solutions that appeal to a community of enthusiastic users. This study, based on a client who

nsm optimization of event resolution  customer relation management,customer relations management,customer relationship,customer relationship management,customer relationship management activities,customer relationship management application,customer relationship management applications,customer relationship management article,customer relationship management association,customer relationship management at,customer relationship management benefits,customer relationship management best practices,customer relationship management companies,customer relationship management consultant,customer relationship management consulting Read More...
Technology Evaluation Centers Mourns Loss of Chairman, Marcel Côté
It was with great sadness that TEC learned of the death of Marcel Côté, chairman of TEC’s board of directors.

nsm optimization of event resolution   Read More...
Point of Sale: To Stand Alone or Not?
When selecting a point of sale (POS) solution, users have a choice between stand-alone solutions and integrated solutions. They should first evaluate core and

nsm optimization of event resolution  of Sale: To Stand Alone or Not? Introduction When evaluating a point of sale (POS) solution, there are generally two approaches: best-of-breed solutions, and integrated solutions. Both have strengths and weaknesses, according to the information technology (IT) infrastructure. Retailers that have an existing back-office system should evaluate whether it is better to replace their legacy system or to choose a best-of breed solution. For retailers that have neither a back-office system nor a legacy POS Read More...
Voice of the Customer Analytics
Verint Voice of the Customer Analytics solutions provide a solution set to centralize customer feedback across channels, interpret it in the context of

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Nintendo of America, Inc.
With a focus on marketing, sales, and distribution of the company’s interactive entertainment products, Nintendo of America’s 180 “managers of image” market

nsm optimization of event resolution  nintendo,case,Ultimate,report,HR Read More...
Soaring across the Regions: A View of the Impact of the Internet on Business
The Internet offers companies the opportunity to present a commercial image independent of size and location. With this and the Internet’s ability to extend a

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Fear of the Unknown, the Art of War, and Competitiveness
It is not unusual to use the metaphor of war to construct theories of business competition—substituting competing vendors for the mortal enemy. But what about

nsm optimization of event resolution  Microsiga,competition,Latin American software market,market variations,enterprise software,competition factors,consumer education,protectionist policies,business objectives,enterprise management Read More...
Sage’s New Year''s Resolution: Make 2013 The Year of the Customer
2012 was a whirlwind year of influences on the business landscape—some of them good and some of them not so good. The fiscal cliff, the U.S. presidential

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The Pain and Gain of Integrated EDI Part One: The Pain of Integrated EDI
The real action is in merging the influx of electronically transmitted data with existing information already being processed within the ERP system, and the

nsm optimization of event resolution  EDI-formatted orders to be transmitted solely using the Internet, effectively opposing the need to use VAN services. In addition, vendors have developed hosting services that reduce or eliminate customers'' need for in-house EDI resources. EDI complexities can be hidden behind a browser-based thin client interface, making EDI communications practical for many small companies that would not have considered it before. As a result, although XML is more flexible and easier to use than EDI, EDI protocols Read More...
Elements of Project Management with Genius Project
No doubt about it: the project manager is essential for the successful completion of any project. But supporting the project manager—and the goal of reaching

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