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Documents related to » nsm optimization of event resolution


Study Reveals Top 10 Requirements for Improving Event Resolution in IT
Study Reveals Top 10 Requirements for Improving Event Resolution in IT. IT White Papers and Other Computer Software to Use In Your Dynamic System Related To Top 10 Requirements for Improving Event Resolution in IT. A survey of existing IT event resolution processes suggests organizations are unsatisfied with current processes, despite the importance of ensuring that severe service outages do not occur. In fact, over 75 percent of participants identified significant gaps in existing processes. However, it is possible to identify the components of an effective interactive event notification platform to mitigate current process gaps.

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5/26/2006 7:55:00 PM

Bolstering the Call Center with Service Resolution Management Processes
Integrated customer relationship management and call center solutions (sometimes referred to as service resolution management) have, despite initial glitches, reportedly helped some service companies realize remarkable returns on investment in addition to improved customer satisfaction rates.

NSM OPTIMIZATION OF EVENT RESOLUTION: customer relationship management, CRM, call center solutions, knowledge management, KM, service resolution management, SRM, customer service, support and service, product specifications, technical support, billing questions, pricing and policy information, automated response system, contact channel, computer-telephony integration, CTI, call routing, self-service technologies, natural language search engines, guided navigation, user forums, integrated voice response, IVR, help desk, service resol.
9/4/2009

Sage’s New Year s Resolution: Make 2013 The Year of the Customer » The TEC Blog
Sage’s New Year s Resolution: Make 2013 The Year of the Customer » The TEC Blog TEC Blog     TEC Home     About TEC     Contact Us     About the Bloggers     Follow TEC on Twitter    RSS   Discussing Enterprise Software and Selection --> Fast, Accurate Software Evaluations TEC helps enterprises evaluate and select software solutions that meet their exacting needs by empowering purchasers with the tools, research, and expertise to make an ideal decision. Your software selection starts

NSM OPTIMIZATION OF EVENT RESOLUTION: Accounting, customer experience, ERP, joe langner, Sage, sage businesscare, sage north america, smb, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
15-02-2013

Knowledge Management: The Core of Service Resolution Management
Businesses today need to demonstrate their value to customers by making information that is relevant to them accessible. Hence the need for knowledge management software, which helps companies segment and then distribute the information their customers want to know.

NSM OPTIMIZATION OF EVENT RESOLUTION: customer relationship management, CRM, knowledge management, KM, service resolution management, SRM, KM software, live assistance, call center agents, customer segmentation, customer service, Pareto’s 80/20 Rule, customer satisfaction, online self-service solutions, live support, customer self-service, help desk operations.
12/12/2007

The Wheres of Electronic Procurement
An overview of one of the central issues facing a deployment of e-procurement: Who controls the software?

NSM OPTIMIZATION OF EVENT RESOLUTION: procurement, purchase order systems, purchase order tracking, reverse auction software, purchase order software, software purchasing, requisition software, online purchasing software, procurement companies, e procurement software, purchase order system, interim procurement, e procurement tools, procurement systems, purchasing buyer jobs, procurement software, coupa, procurement tools, procurement vacancies, purchase to pay, purchasing buyer, supply chain purchasing jobs, eprocurement solutions, purchasing training, purchasing and supply jobs, spend management, procurement system, sourcing .
9/6/2000

The Three V s of Big Data
Big data is currently garnering a tremendous amount of attention, and thought leaders often point to three key attributes: volume, velocity, and variety. The analysis of these three key attributes can be extended into understanding what big data means to the financial planning and analysis function. This article identifies the technology developments converging to create the big data rush and examines how the financial planning function is impacted by volume, velocity, and variety of data.

NSM OPTIMIZATION OF EVENT RESOLUTION: big data, financial planning, performance management, effective planning.
7/10/2013 10:00:00 AM

Measuring the Business Value of IT
Measuring the Business Value of IT. Find Solutions and Other Applications for Your Decision Associated with Business Value of IT. Many organizations do a poor job of measuring the business value of their IT investments. Simple financial metrics are not good enough. But there are a number of consistent, repeatable, and credible measurement methodologies that hold both business users and IT departments accountable. Compare four methodologies, and learn how adding one of them to your overall governance framework can improve your IT investment returns.

NSM OPTIMIZATION OF EVENT RESOLUTION:
12/10/2008 3:33:00 PM

Microsoft Keeps on Rounding up Its Business SolutionsPart One: Event Summary
While the recent initiatives by Microsoft Business Solutions to piecemeal bolster its product lines' SCM capabilities should benefit users, a lot more cohesive SCM strategy is needed for Microsoft to truly permeate the SCM mid-market.

NSM OPTIMIZATION OF EVENT RESOLUTION:
12/1/2003

Point of Sale: To Stand Alone or Not?
When selecting a point of sale (POS) solution, users have a choice between stand-alone solutions and integrated solutions. They should first evaluate core and non-core components of POS systems, and assess the strengths and weaknesses of best-of-breed and integrated approaches.

NSM OPTIMIZATION OF EVENT RESOLUTION: Point of Sale: To Stand Alone or Not? Point of Sale: To Stand Alone or Not? Caroline Lam - April 10, 2006 Read Comments Introduction When evaluating a point of sale (POS) solution, there are generally two approaches: best-of-breed solutions, and integrated solutions. Both have strengths and weaknesses, according to the information technology (IT) infrastructure. Retailers that have an existing back-office system should evaluate whether it is better to replace their legacy system or to choose a best-of
4/10/2006

The Power of Presence
Presence is a key technology powering the real-time Internet. Forward-thinking businesses, service providers, and government agencies are already reaping the benefits of presence-enabled information exchange. This paper explores the nature of presence data, its value to the organization, and methods for leveraging presence to create strategic value and competitive advantage.

NSM OPTIMIZATION OF EVENT RESOLUTION:
7/31/2008 1:07:00 PM

Info360 - the Information Management Event of the Year -- March 21-24 in Washington, DC
Learn how at the info360 Conference and Expo, March 21-24 in Washington, DC.

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2/17/2011 1:59:00 PM


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