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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 nsm improving event resolution

Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Supply Chain Event Management Software Evaluation Report

Supply chain event management or supply chain network systems are a class of solutions designed to monitor, notify, analyze, measure, and control business process and execution types of activities. 

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Documents related to » nsm improving event resolution

Study Reveals Top 10 Requirements for Improving Event Resolution in IT


A survey of existing IT event resolution processes suggests organizations are unsatisfied with current processes, despite the importance of ensuring that severe service outages do not occur. In fact, over 75 percent of participants identified significant gaps in existing processes. However, it is possible to identify the components of an effective interactive event notification platform to mitigate current process gaps.

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Reducing Operational Risk of IT Service in Finance


An overview for CIOs of the provision and management of IT services at a level that addresses the risk management issues raised by the Basel Committee's New Capital Accord expected to become effective during 2006. Because of the dependence financial institutions have on IT services, the accord requires adequate provision to assure the availability of these services. Centauri Business Service Manager is presented as the solution: one that allows a CIO to assess current risk levels, measure ongoing risk and support a process of ongoing improvement to reduce this risk. Furthermore, Centauri provides the financial institution with a cost-effective balanced scorecard to improve decision-making.

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Improving and Expanding: The Road Ahead for a Drop-ship Facilitator


CommerceHub may be destined for leadership in collaborative planning, forecasting, and replenishment; trade promotions; new product design and introduction; sourcing and procurement; and so on. But given its current size and low global brand recognition, it is not there yet.

nsm improving event resolution  CommerceHub,Partner Relationship Management,PRM,drop-shipping,hosted supplier integration,order management,multichannel retailing,e-tailing,SRM,supplier relationship management,fulfillment models,global data synchronization,GDS Read More

Improving Revenue and Customer Engagement with Social Media Analytics


Social media possess tremendous potential to drive revenue. But defining a business-effective social media strategy can be challenging for retailers who may be new to the channel—not to say a bit skeptical. Fortunately, advances in social media analytics now offer retailers the ability to act on intelligence gleaned from online conversations occurring across both professional and consumer-generated media sites. Learn more now.

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Best Practices for Improving Performance in Your Contact Center


In successful contact centers, top agents provide a superior experience for customers and ultimately help grow revenue for a company. How does your contact center stack up to the competition? Are you doing all you can to run a high-performing contact center that keeps customers happy and builds long-term relationships? In this guide, experts share their top 6 best practices for improving contact center performance.

nsm improving event resolution  Practices for Improving Performance in Your Contact Center In successful contact centers, top agents provide a superior experience for customers and ultimately help grow revenue for a company. How does your contact center stack up to the competition? Are you doing all you can to run a high-performing contact center that keeps customers happy and builds long-term relationships? In this guide, experts share their top 6 best practices for improving contact center performance. Read More

Inovis Delves into PIM by Snatching QRS Part One: Event Notes


The termination of QRS' merger with JDA Software opened a window of opportunity for business commerce automation provider Inovis to acquire QRS, indicating a potential shift in its traditional strategy of B2B e-commerce connectivity (i.e., to drive its offerings well behind the enterprise firewalls).

nsm improving event resolution  Delves into PIM by Snatching QRS Part One: Event Notes Event Summary As recently discussed in Not All Acquisitions Happen: JDA and QRS , the initially seemingly well thought out acquisition between JDA Software Group Inc . (NASDAQ: JDAS), a prominent global provider of integrated software and professional services for the retail demand chain, and QRS Corporation (NASDAQ: QRSI), a leading provider of collaborative commerce and trading community building solutions, with nearly 10,000 retail and Read More

Improving Hiring Performance: The Business Case for Virtual Interviewing


Virtual interviewing, an online media-rich Web and voice response technology, can overcome many of the pitfalls of recruiter-led phone interviews while expanding the pool of applicants available to the customer service organization. Automating the interview process reduces recruiting costs, makes recruiters more effective, and improves overall business performance metrics, including employee retention. Read this white paper to learn more.

nsm improving event resolution  virtual interviewing,voice response technology,HireIQ,recruiting software Read More

Improving Business Operation Performance with Innovations


The job of business operations is to optimize assets under financial constraints, meeting customer requirements, and supported by relevant technology. Applying technology innovation is critical to achieving optimization across a range of business operations functions. Read this white paper from IDC and see how analytics and other technological innovations are helping organizations improve their business performance.

nsm improving event resolution  business operation performance,line management,line management optimization,improving job performance,business analytics,business analytics solutions,best-in-class operations,IDC Read More

Improving Profitability through Better Human Capital Management


Human capital costs account for at least half of the variable costs within a company. Yet this cost center is typically managed with less fiscal discipline, fewer business intelligence metrics, and more compromise than the more traditionally valued business aspects such as development and infrastructure.

Human capital management (HCM) needs best practices just like the other aspects of your business—a high turnover increases costs for training and knowledge transfer, while too many disengaged employees means a loss of profits from your bottom line.

This paper looks at how having a single, integrated, and comprehensive talent management solution can help manage all aspects of the employment lifecycle and aid in the management of human capital costs. Included here are case studies of five organizations that have used comprehensive talent management solutions and experienced good results, including increases in sales per employee and higher profits per employee.

The organizations discussed include a large restaurant chain, a restaurant supplier, an automotive services chain, a food retailer, and a bank holding company. Read on for real-life examples of successful human capital cost reduction through best practices brought about by HCM software solutions, such as streamlined processes, higher accuracy, and improved cost and time savings.

nsm improving event resolution  human capital management, HCM, talent management, talent, variable costs, human capital costs, HR costs Read More

Production Intelligence--Improving Production by Filling a Traditional Gap


Enterprises understand the value of integration. One area that has been ignored is the plant. Plant systems and corporate systems must be complementary and leverage each other to provide their maximum value. Production intelligence provides both integration and valuable information which is not available in either type of system.

nsm improving event resolution  Intelligence--Improving Production by Filling a Traditional Gap Introduction In most plants, a systems gap exists between the corporate systems (ERP, SCM, CRMS, etc.) and the plant systems (MES, LIMS, maintenance, etc.) As with any integration gap, the value of both sets of systems cannot be fully leveraged without integration. We are seeing a relatively new set of applications aimed at both integrating the plant and corporate systems plus providing an integrated view not available from either Read More

SAP Bolsters NetWeaver's MDM Capabilities Part One: Event Summary


SAP's determination to become a service-oriented architecture (SOA) applications lingua franca evangelist through SAP NetWeaver might have been further shown by its recent willingness to acquire catalog and product content management (PCM) vendor A2i, knowing its inclination to acquire little when it comes to technology vendors. Apparently, there should be some compelling time-to-market urge to add PCM value within the master data management (MDM) realm.

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An Executive’s Guide to Event Log Management Strategy


Archiving and logging standards place a great burden on network security professionals and IT administrators. When your routers, firewalls, and other devices are added to multiple servers, the volume of data that must be kept accessible can be tremendous. Learn more about event log standards and challenges, and how to implement a tool that can improve troubleshooting and diagnosis of incoming—and in-house—security issues.

nsm improving event resolution   Read More

Improving HR through Business Process Outsourcing


In this interview, IDC's program director for human resources (HR) and talent management services answers five questions about business process outsourcing (BPO) for HR. Learn why, for BPO to be successful, service suppliers need to balance support for underlying technology with their ability to achieve economies of scale through technological innovation, and how the role of technology affects the success of BPO projects.

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A Data-Driven Approach: Improving Outcomes and Financial Performance


This white paper discusses ways of using a patient data superset strategy of expanded medical data accuracy, comprehensiveness, granularity, and accessibility to drive real improvements in patient care management, use, and financial performance.

nsm improving event resolution  Data-Driven Approach: Improving Outcomes and Financial Performance This white paper discusses ways of using a patient data superset strategy of expanded medical data accuracy, comprehensiveness, granularity, and accessibility to drive real improvements in patient care management, use, and financial performance. Read More

Planning and Budgeting: Improving Effectiveness through Best Practices and Technology


Planning and budgeting are critical components of any company’s performance management initiative, as they are a means of translating strategy into a coherent set of initiatives and provide a basis for objective assessment and alignment. But how well are companies achieving this? Read this benchmark research that examined the process, technology, and other components that reveal how effective planning and budgeting are.

nsm improving event resolution  and Budgeting: Improving Effectiveness through Best Practices and Technology Planning and budgeting are critical components of any company’s performance management initiative, as they are a means of translating strategy into a coherent set of initiatives and provide a basis for objective assessment and alignment. But how well are companies achieving this? Read this benchmark research that examined the process, technology, and other components that reveal how effective planning and budgeting are. Read More