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Documents related to » nsm improve event resolution


Study Reveals Top 10 Requirements for Improving Event Resolution in IT
A survey of existing IT event resolution processes suggests organizations are unsatisfied with current processes, despite the importance of ensuring that severe

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Reducing Operational Risk of IT Service in Finance
An overview for CIOs of the provision and management of IT services at a level that addresses the risk management issues raised by the Basel Committee''s New

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How to Use Automation and Virtualization to Improve Service Levels of Your Applications
Across the globe, IT organizations are hindered by applications that were built in silos with tightly coupled dedicated hardware and software, resulting in

nsm improve event resolution  to Use Automation and Virtualization to Improve Service Levels of Your Applications Across the globe, IT organizations are hindered by applications that were built in silos with tightly coupled dedicated hardware and software, resulting in systems which are too brittle to rapidly respond to new directives. The only way out is to create a more dynamic, real-time IT infrastructure—one that allows resources to be quickly repurposed to the most critical tasks. Read More
Improve Business Communications with PDF by E-mail
It is essential for users to be able to create and deliver secure, professional-looking e-mail communications which present a consistent corporate image. PDF

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Knowledge Management: The Core of Service Resolution Management
Businesses today need to demonstrate their value to customers by making information that is relevant to them accessible. Hence the need for knowledge management

nsm improve event resolution  Management: The Core of Service Resolution Management Today''s businesses are faced with the reality of customers expecting and demanding more multichannel information and better service from call centers than ever before. Integrating call center service resolution management (SRM) into customer relationship management (CRM) can help companies retain both their call center agents and their customers. For more background, please see Integrating Customer Relationship Management and Service Read More
Zero Contact Resolution: How to Keep Customers and Build Great Brands
For years, contact centers have used first contact resolution (FCR) rates to measure their performance. While FCR rates remain a useful metric for assessing how

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Improve Profitability with Customer Intelligence
The white paper improving your customer life cycle management shows how small and midsized businesses can enjoy virtually seamless front-to-back-of...

nsm improve event resolution  improve profitability customer intelligence,improve,profitability,customer,intelligence,profitability customer intelligence,improve customer intelligence,improve profitability intelligence,improve profitability customer. Read More
Case Study: Electrolux Brazil Chooses ServiceMax to Improve Field Service Operations
Electrolux Brazil was using multiple systems for managing partners and service operations, which translated to loss of information, lower than desired customer

nsm improve event resolution  Study: Electrolux Brazil Chooses ServiceMax to Improve Field Service Operations Electrolux Brazil was using multiple systems for managing partners and service operations, which translated to loss of information, lower than desired customer satisfaction, and lost money on inaccurate warranty information. With ServiceMax, Electrolux has streamlined processes, increased revenue due to accurate warranty renewal info and alerts, and improved customer satisfaction rates for its service. Read the case study. Read More
How Mobile RFID Systems Improve Operations and ROI
Radio frequency identification (RFID) technology can provide a strong return on investment (ROI) when combined with improved business processes that reduce

nsm improve event resolution  Mobile RFID Systems Improve Operations and ROI Radio frequency identification (RFID) technology can provide a strong return on investment (ROI) when combined with improved business processes that reduce labor and prevent errors. But mobile RFID systems, with forklift-mounted readers, can be implemented for a fraction of the cost of traditional infrastructure configurations. They can improve supply chain visibility, reduce capital expenditure, and slash labor costs. Read More
Video demonstration of how Microsoft Dynamics CRM can improve customer retention


nsm improve event resolution  demonstration of how Microsoft Dynamics CRM can improve customer retention Read More
Implementing Medical Manufacturing Technology to Improve Operations and Control Costs
US manufacturers spend over $25 billion every year on product warranty claims. For medical equipment manufacturers, complex government regulations play a large

nsm improve event resolution  Medical Manufacturing Technology to Improve Operations and Control Costs US manufacturers spend over $25 billion every year on product warranty claims. For medical equipment manufacturers, complex government regulations play a large part in the rising costs of warranty. Learn how manufacturing technology can help improve product quality and minimize the burden of warranty costs by creating records that can be tapped by lawyers, or by the companies themselves, when faced with warranty issues. Read More
Microsoft Analyst Event Part One: What’s New for Fall 2012
The traditional Microsoft Dynamics Fall Analyst Event (FAE) 2012 started with a tour of the flagship Microsoft Store in an opulent mall in Bellevue, WA, where

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Seven Magic Questions: How to Improve Your Win Ratio by Selling Value Instead of Price
There are many consultative sales methods. Each has unique strengths and techniques, but they all try to focus on what matters to the customer. To improve your

nsm improve event resolution  Magic Questions: How to Improve Your Win Ratio by Selling Value Instead of Price There are lots of consultative sales methods around. You may have been trained in one, or read a book about one that you particularly like. Each has its unique strengths and techniques. But they all have at least one thing in common. They try to get sales people to focus on what matters to the customer. You build sales momentum by demonstrating that you are delivering an important solution to an important problem. That Read More
Overall Equipment Effectiveness: Monitor and Improve the Effectiveness of Your Manufacturing Processes
Manufacturers looking to optimize production processes are turning to overall equipment effectiveness (OEE) measurement and analysis in order to reduce lost

nsm improve event resolution  Equipment Effectiveness: Monitor and Improve the Effectiveness of Your Manufacturing Processes Manufacturers looking to optimize production processes are turning to overall equipment effectiveness (OEE) measurement and analysis in order to reduce lost production time and improve performance. OEE sheds light on the percentage of production time that is truly productive, using the latest advances in sophisticated measurement and analysis tools. Discover how OEE can help you increase efficiency and Read More

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