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Documents related to » nsm improve event resolution


Study Reveals Top 10 Requirements for Improving Event Resolution in IT
A survey of existing IT event resolution processes suggests organizations are unsatisfied with current processes, despite the importance of ensuring that severe

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Reducing Operational Risk of IT Service in Finance
An overview for CIOs of the provision and management of IT services at a level that addresses the risk management issues raised by the Basel Committee''s New

nsm improve event resolution  Network and Systems Management NSM | Network and Systems Management NSM Solution | Network and Systems Management NSM Solutions | NSM | Operation Risk Management | Operation Risk Managment | Operational Risk | Operational Risk | Operational Risk Analysis | Operational Risk Assessment | Operational Risk Assessments | Operational Risk Categories | Operational Risk Compliance | Operational Risk Dashboard | Operational Risk Data | Operational Risk Definition | Operational Risk Department | Operational Risk Read More...
Joint SAP-MolecularHealth Project to Improve Cancer Treatment
During the SAPPHIRE Now and SAP TechEd conference in Madrid, it was announced that MolecularHealth, a provider of clinico-molecular informatics, has signed a

nsm improve event resolution  SAP-MolecularHealth Project to Improve Cancer Treatment During the SAPPHIRE Now and SAP TechEd conference in Madrid , it was announced that MolecularHealth , a provider of clinico-molecular informatics, has signed a partnership with SAP to improve oncologists'' efforts in enhancing the quality of treatment for cancer patients. By improving the decision-making process, oncologists will be able to provide better personalized treatments. The project involves the use of the SAP HANA platform to translate Read More...
Knowledge Management: The Core of Service Resolution Management
Businesses today need to demonstrate their value to customers by making information that is relevant to them accessible. Hence the need for knowledge management

nsm improve event resolution  Management: The Core of Service Resolution Management Today''s businesses are faced with the reality of customers expecting and demanding more multichannel information and better service from call centers than ever before. Integrating call center service resolution management (SRM) into customer relationship management (CRM) can help companies retain both their call center agents and their customers. For more background, please see Integrating Customer Relationship Management and Service Read More...
4 Ways to Automate and Improve Your Buyer/Supplier Relationship
Globalization and digital technologies provide great opportunities for companies operating in business to business (B2B) markets. There are many strategies you

nsm improve event resolution  Ways to Automate and Improve Your Buyer/Supplier Relationship Globalization and digital technologies provide great opportunities for companies operating in business to business (B2B) markets. There are many strategies you can use to automate the demands of business communication so it is more reliable, efficient, and profitable—and delivers more value to your customers. Learn about the four key practices that can help you improve your B2B relationships with buyers or sellers. Read More...
10 Facts about Intelligent Virtual Assistants and How They Improve the Customer Experience
Have you ever thought about what goes into designing and optimizing an intelligent virtual assistant? Or how an avatar can create an even better customer

nsm improve event resolution  Facts about Intelligent Virtual Assistants and How They Improve the Customer Experience Have you ever thought about what goes into designing and optimizing an intelligent virtual assistant? Or how an avatar can create an even better customer experience? Read this guide to uncover the mysteries of virtual assistant design and selection, and get insight into the latest research on the best interactive models and how to use virtual assistants to drive online sales, service, and product education. Read More...
How to Improve Distribution Operation Productivity
Wholesale distribution operations are becoming more complex, with ever-changing customer requirements, global and electronic marketplaces, multiple distribution

nsm improve event resolution  to Improve Distribution Operation Productivity Wholesale distribution operations are becoming more complex, with ever-changing customer requirements, global and electronic marketplaces, multiple distribution channels, and compliance initiatives adding to the perennial challenges of accurate delivery. Traditional warehouse management or enterprise resource planning solutions are simply not enough. Operational efficiency is the key to increasing inventory turns, improving order fulfillment rates, Read More...
Voice Self-Service Leverages the Knowledge Base to Improve Customer Interactions
Deploying voice self-service (VSS) is undeniably attractive to enterprises because it improves the speed, consistency, and convenience of information sent to

nsm improve event resolution  Self-Service Leverages the Knowledge Base to Improve Customer Interactions Voice Self-Service Leverages the Knowledge Base to Improve Customer Interactions If you receive errors when attempting to view this white paper, please install the latest version of Adobe Reader. VSS works effectively when it is integrated with the overall service strategy, encompassing not only web self-service, but also assisted (i.e., e-mail, chat) and full-service (i.e., agent) strategies. Consumers desire to interact Read More...
Mondial Assistance Group Shares Best Processes to Improve Quality, Efficiency
Mondial Assistance Group relies on efficient sharing of best practices across business units to provide superior customer service to clients worldwide. By

nsm improve event resolution  Assistance Group Shares Best Processes to Improve Quality, Efficiency Mondial Assistance Group relies on efficient sharing of best practices across business units to provide superior customer service to clients worldwide. By choosing Lombardi Blueprint from IBM to execute the ''SOKE'' process improvement program, Mondial discovered inefficiencies, managed sharing processes, and improved collaboration across the organization. See how this led to high cost savings and improved client services. Read More...
The Application of Business Intelligence to Improve Decision Making in Retail
Analytics has moved from the specialty of a dedicated few to a necessity for groups of business professionals to do their job. This white paper considers the

nsm improve event resolution  Application of Business Intelligence to Improve Decision Making in Retail Analytics has moved from the specialty of a dedicated few to a necessity for groups of business professionals to do their job. This white paper considers the use of analytics and business intelligence (BI) for improving decision making in the retail industry. It also examines the benefits of prebuilt analytic applications for achieving this objective across functions in a retail organization. Read More...
Fujitsu Poised to (Inter)Stage Glovia''s Comeback Part One: Event Summary
Glovia continues to provide astute solutions for manufacturers and service companies well beyond core ERP. Although, bundled with Fujitsu''s Interstage

nsm improve event resolution  Poised to (Inter)Stage Glovia''s Comeback Part One: Event Summary Event Summary Glovia International whose capabilities seem to be far greater than its recognition in the global enterprise applications market (largely due to a number of ownership and name changes throughout its history) seems to have finally gotten its ducks in a row, and is now poised for a noticeable return, backed up by a resplendent and committed parent company. In October 2003, a leading provider of extended ERP solutions for Read More...
Implementing Medical Manufacturing Technology to Improve Operations and Control Costs
US manufacturers spend over $25 billion every year on product warranty claims. For medical equipment manufacturers, complex government regulations play a large

nsm improve event resolution  Medical Manufacturing Technology to Improve Operations and Control Costs US manufacturers spend over $25 billion every year on product warranty claims. For medical equipment manufacturers, complex government regulations play a large part in the rising costs of warranty. Learn how manufacturing technology can help improve product quality and minimize the burden of warranty costs by creating records that can be tapped by lawyers, or by the companies themselves, when faced with warranty issues. Read More...
Case Study: Electrolux Brazil Chooses ServiceMax to Improve Field Service Operations
Electrolux Brazil was using multiple systems for managing partners and service operations, which translated to loss of information, lower than desired customer

nsm improve event resolution  Study: Electrolux Brazil Chooses ServiceMax to Improve Field Service Operations Electrolux Brazil was using multiple systems for managing partners and service operations, which translated to loss of information, lower than desired customer satisfaction, and lost money on inaccurate warranty information. With ServiceMax, Electrolux has streamlined processes, increased revenue due to accurate warranty renewal info and alerts, and improved customer satisfaction rates for its service. Read the case study. Read More...
Microsoft Analyst Event Part Three: What Else Can Dynamics Do, and What’s Next?
Microsoft recently held its annual Dynamics Fall Analyst Event (FAE) in Redmond, Washington, where news about the company’s Windows 8 platform (see Part One of

nsm improve event resolution   Read More...
5 Steps to Improve Change Request Management in Software Delivery
Change request management has become an integral part of modern day software delivery. While changes in the early design phase can be addressed without much

nsm improve event resolution  Steps to Improve Change Request Management in Software Delivery Change request management has become an integral part of modern day software delivery. While changes in the early design phase can be addressed without much effort, unforeseen changes during the later phases of software delivery can compromise the quality and delay the delivery of the software. Download this white paper and find out the five technology-driven steps that can facilitate the management of change requests. Read More...

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